Unique object tagging provides breakthrough commerce opportunities KERV Interactive, a multi-award-winning interactive video company revolutionizing the performance of digital advertising …
Jamie Gutfreund Joins Hasbro as Chief Consumer Experience Officer
Hasbro, Inc. announced that Jamie Gutfreund will be joining the company as Chief Consumer Experience Officer (CXO) on April 15, …
Oracle Retail Omnichannel Suite Innovations Power New Consumer Experiences
New Cloud Service, Greater Inventory Visibility and Mobile Reporting Help Retailers Engage Customers While Improving Operational Efficiency and Insights National …
How Tech Will Transform Commerce and Consumer Experiences by 2040
Global market research company Euromonitor International explores how commerce will evolve by 2040 in a new white paper launching on …
NetBase 2018 Consumer Experience Analytics Report Finds Businesses Are Ignoring Essential Insights and Channels
Survey Finds Companies That Effectively Bring All Information Together Have a Significant Advantage over Competitors NetBase, a global leader in …
TEXTiUM Launches Precision Texting Product for Direct Mail Industry for a Personalized Consumer Experience
TEXTiUM Formally Rolls out at the National Automobile Dealers Association (NADA) Conference in Las Vegas, March 22-25 TEXTiUM, a St. …
Painful Customer Support Experiences Bring 52% of American Consumers to Tears and Profanity
Genesys survey highlights cultural differences as U.S., China and India show highest rate of frustration while seeking help More than …
How Direct-To-Consumer Brands Can Build a Superior Customer Experience
When creating a seamless direct-to-consumer brand, building a MarTech stack that continually adds value to our customers’ experience while remaining …
Brazil’s Linktel Selects Pareteum Experience Cloud for Global Consumer Mobility Services
Pareteum Corporation, the rapidly growing cloud communications platform company, announced that Brazilian communications service provider Linktel will deploy the Pareteum Experience …
Genesys Survey Shows U.S. Consumers Are Warming up to AI: Nearly 70% Describe Past Experiences With Customer Service Bots as Positive
Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial …
FlightHub Leads the Way In Improving Online Travel Shopping Experience for Consumers
FlightHub, a leading online travel agency (OTA), was approached by the Canadian Competition Bureau with concerns related to certain representations …
Majority Of Global Consumers Frustrated With Disconnected Experiences, 72% Willing To Seek Out Alternatives
Brands Must Integrate Disparate Applications, Data Sources and Devices to Deliver Connected Experiences and Earn Loyalty MuleSoft, provider of the …
Consumer (Dis)Likes and Brand Loyalty in the Era of Digital Customer Experience
It’s no secret that customer experience – both in person and online – is top of mind for every modern …
RevJet’s Ad Experience Sentiment Report Reveals Change in Sentiment, Behavior of Online Consumers
Survey Commissioned by RevJet Reveals 38% Feel Digital Ads are Not Relevant and 64% Dislike Companies that Promote Repetitive Messaging …
Mitsubishi Motors Extends “Small Batch” Marketing Initiative With Innovative Consumer Brand Experience Pilot
Mitsubishi Motors North America, Inc. (MMNA), the fastest-growing Asian brand in the U.S. for the second consecutive year*, announced an …
Brands Challenged to Give Millennials and Genz Consumers What They Really Want: Experiences Across Both Digital and Physical Channels
New CMO Council Study Reveals Regardless of Generation, Region or Gender, Omnichannel IS the Critical Channel of Choice It’s official …
Brands Challenged To Give Millennials And Gen Z Consumers What They Really Want: Experiences Across Both Digital And Physical Channels
New CMO Council Study Reveals Regardless of Generation, Region or Gender, Omnichannel IS the Critical Channel of Choice It’s official …
Ooredoo Chooses NCR to Expand Mobile Retail Experience for Consumers
NCR to Maintain Ooredoo’s network of up to 150 Self-Service Kiosks NCR Corporation and Ooredoo, a leading international telecommunications company …
IBM Debuts Self-Service AI-Powered Ad Experience to Enable Conversations Between Brands and Consumers
Watson Ads Builder Can Bring the Power of DIY Conversational Design to Brands IBM announced the launch of Watson Ads …
RevJet Announces Results of Second Ad Experience Sentiment Report Revealing Change in Sentiment, Behavior of Online Consumers
Survey Commissioned by RevJet Reveals a 47% Increase in Online Ad Attentiveness Among Younger Consumers RevJet, the only platform that …