Banner Before Header

AI-powered Conversational Analytics Platform, Scoop to Help Brands Glean Unique Insights From all Customer Conversations Across Voice,…

Scoop Has Been Incubated by Netcore Solutions, a Global Marketing Automation Provider In a recent development that highlights how rep-customer interactions can be leveraged to gain market intelligence, Scoop, a Netcore incubated startup, has developed an AI-powered conversational analytics platform designed to help Inside Sales teams to maximize sales conversion optimization. Scoop leverages machine learning to mine insights from customer conversations across voice, video, and text sources to discover sales…

LatentView Analytics Launches AI-Driven Conversational Analytics Platform ‘Casper’ to Democratize Enterprise Data

New Platform Enables Anyone across the Enterprise to Access Data and Insights on Demand through Natural Language Voice and Text Queries LatentView Analytics, a trusted analytics partner to the world’s most recognized brands, launched Casper, its new AI-based conversational analytics platform, that enables anyone within a company to easily access customized reports and insights in visual, text, or voice form with no coding required. According to Gartner, by 2021, “conversational first” will be adopted by the majority of…

Marchex Launches Marchex Stream, Unlocking Transformative Conversational Analytics Capabilities for Businesses

Cloud-Based Conversational Data Platform Supports Real-Time Analytics, Signals and Internal and External Application Development Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers, launched Marchex Stream, a powerful conversational data streaming and business intelligence platform. Marchex Stream is a new platform that analyzes consumer-to-business conversational data, gains insights in real time and at any scale, extracts signals of consumer intent and supports…

Tellius to Introduce Intelligent Conversational Analytics Platform at Gartner Data and Analytics Summit 2019

Company Will Present a Customer Panel, Participate in a Multi-Vendor Analytics Product Showdown, and Host a Best Practices Roundtable on Next-Generation Analytics at the Summit Tellius, the Search and AI-Powered Analytics Platform, will be introducing Intelligent Conversational Analytics to audiences attending the Gartner Data & Analytics Summit 2019 held March 18-21 in Orlando, Florida. As a Premier Plus sponsor, Tellius will showcase its platform through live demonstrations on how enterprises can use data and…

Vibes Unveils Conversational Analytics, The Industry’s First Natural Language Processing Solution

New AI Analytics Solution Enables Brands to Extract Actionable Consumer Insights Vibes, a mobile marketing leader, announced Conversational Analytics, the industry's first Natural Language Processing (NLP) solution. Conversational Analytics further enables the Vibes Platform to extract deep consumer insights from the unstructured messaging content in its high volume of data and messages. The solution is a new capability within Vibes Advanced Analytics which together will help marketers see which mobile experiences provide…

Qlik Acquires CrunchBot and Crunch Data to Augment Conversational Analytics Capabilities

AI-Powered Natural Language Bot and Specialist Services Will Help Drive Analytics Adoption, Customer Success and Data Literacy Qlik announced it has acquired the CrunchBot AI-powered analytics bot along with Crunch Data Inc.’s experienced team of AI and solution development professionals. Now users can interact with and understand their data using natural language through Qlik Sense and within leading collaboration tools such as Slack, Skype, Salesforce Chat and Microsoft Teams. This expands Qlik’s existing augmented…

Salesforce Einstein Analytics Unveils Conversational Queries to Simplify Data

Using Salesforce Einstein Analytics' Conversational Queries, Users Can Ask Questions to Derive Actionable Insights and Determine How Their Sales Efforts Churn Results According to a recent blog from Salesforce, the company has expanded the capabilities of their AI-powered Einstein Analytics platform with a complete set of analytics and data-based insights. Salesforce Einstein Analytics now features a totally new capability, branded as Conversational Queries. With Conversational Queries, users can derive more accurate…

Conversational Marketing Trends: Chatbots Are Still Missing the Human Element of Conversation

Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service Chatbot Strategy Analytics – The development of conversational agents or chatbots that can engage in empathetic conversation with ‘real people’ has long been a goal of artificial intelligence (AI). But the majority of current mainstream chatbots used to increase customer engagement and reduce costs, are inflexible, prescriptive and unable to work outside of their scope. The…

Maru Group Launches Conversational AI Feedback Tool on Proprietary Insights Platform Maru/Hub

 Maru Group (‘Maru’), the global technology-enabled market research and customer insights company, have announced the launch of Maru/HUB Conversational AI, an intelligent, device-agnostic feedback tool. Developed directly as part of Maru/HUB, Maru’s global proprietary ecosystem, researchers and marketers can now combine conversational feedback with Maru’s existing research technologies and traditional survey approaches for a wider, more holistic understanding of consumer response. Available across key mobile messaging…

InsightSquared Unveils Industry’s Most Complete and Flexible Revenue Intelligence Platform, Now With Conversational Intelligence

InsightSquared, a leading provider of revenue intelligence solutions, introduced the industry's most complete Revenue Intelligence Platform — featuring Activity Capture, Guided Selling, Interactive Reports, AI Forecasting,  out-of-the-box Dashboards — and now, Conversational Intelligence, adding rich call and video meeting data to the company's machine learning analytics engine. The InsightSquared (IS2) Revenue Intelligence Platform was architected from the ground up for scale, security, and speed. With customer…

Snaps, The Platform for Conversational Automation, Now Available on Oracle Cloud Marketplace

Snaps is proud to support the eCommerce businesses that use Oracle CX Service through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce and a member of Oracle PartnerNetwork (OPN), announced that their enterprise solution is available on Oracle Cloud Marketplace and can be integrated with Oracle CX Service. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. The Snaps Conversational Automation…

[24]7.ai Unveils Engagement Cloud – Industry’s First Fully Integrated Conversational AI Platform

7.ai, Inc., a recognized global leader in Conversational AI, announced the 7.ai Engagement Cloud, the industry's first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor, and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users. Consumers today…

Speakeasy AI & Quiq Announce Partnership To Deliver Conversational AI with Messaging

Speakeasy AI, the world’s first and only provider of Speech-to-Intent based solutions, formally announced its partnership with Quiq, the industry-leading business messaging company. The partnership will allow Speakeasy AI to intelligently deliver Quiq’s business messaging solutions within voice channels. Speakeasy AI & Quiq customers will be able to leverage conversational AI to shift conversations to messaging within IVRs while providing AI-infused intelligent routing to live agents across platforms like SMS, Apple…

Qlik Expands Insight Advisor To Deliver Industry’s Most Robust AI-Driven Cloud Analytics Experience

Qlik Sense SaaS Brings Augmented Intelligence To Every User Interaction – Including Search-based Insights, Conversational Analytics, Authoring Assistance and More  Qlik announced enhancements to Insight Advisor, its intelligent AI assistant built directly into Qlik Sense, to deliver the industry’s most robust augmented intelligence capabilities for cloud analytics. Drawing on Qlik’s unique Associative Engine, combined with investments in natural language processing (NLP) and cognitive technology, Insight Advisor deepens…

Luminoso Recognized as a Representative Vendor in Gartner’s 2020 Market Guide for Text Analytics

Luminoso, the company that automatically turns unstructured text data into business-critical insights,  announced that the company has been named a Representative Vendor in Gartner’s 2020 Market Guide for Text Analytics. Advancements in natural language understanding (NLU) technology have made it possible for data and analytics leaders to find powerful text analytics solutions that fit their business needs. With so many options available in the market, selecting the optimal product can be challenging, especially when…

Inference Solutions Wins AI Breakthrough Award for Best Conversational Interface

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced that its Studio platform has won the "Best Conversational Interface" award from AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today. Studio is a code-free, self-managed IVA development platform that makes it easier for service providers and enterprises of all sizes to launch speech-enabled, omni-channel…

SQream Connector Newly Featured in Tableau’s Extension Gallery Enables Interactive Analytics on Massive Data Stores

Tableau customers can rapidly ingest data, enabling exploration, analysis, correlation and visualization of significantly more data with more dimensions SQream, provider of a data analytics acceleration platform that enables enterprises to gain critical business insights from their massive data stores, announced that its data connector is now available in the Tableau Extension Gallery. The connector provides Tableau customers with near real-time interactive analytics on terabytes to petabytes of data. The SQream Connector…

Uniphore’s Conversational Service Automation Platform to be Leveraged for WNS’ EXPIRIUS

Uniphore, an early leader in Conversational Service Automation, announced that it will be providing its advanced conversational service automation platform to WNS, a leading Business Process Management (BPM) company, for its recently-launched digital CX Solution, EXPIRIUS. “WNS’ global expertise and their new CX solution, combined with our AI and Automation-driven technology platform can truly transform the industry.” WNS will leverage Uniphore’s AI and automation capabilities to offer unique digital Customer…

Massively Brings Conversational Marketing To The Next Level With The Launch Of MAT By Massively

Businesses can now easily build their own AI-powered conversations Massively.ai is thrilled to announce the launch of the newest product built off Massively’s patented Conversational Marketing platform – MAT by Massively, which aims to empower businesses to build and instantly deploy custom AI Chatbot solutions without coding. The new product launches with a bot-development toolkit open to all users, including those with no programming experience. “Since 2014, we have continuously broken new ground enabling businesses…

SAS Ranked A Leader In Customer Analytics Technologies

Report states that SAS provides a deep bench of capabilities to help brands deliver the next best experience According to The Forrester Wave: Customer Analytics Solutions, Q3 2020 “… vendors now serve multiple enterprise personas, and, most importantly, the focus has shifted from merely generating insights to identifying and delivering the next best experience. Enterprises that invest in these leading customer analytics technologies to drive intelligent, optimized interactions with their customers will stand to benefit…