PDI, a global company with leading enterprise software solutions serving the convenience retail, petroleum wholesale and logistics industries, has released …
Jornaya Launches Integrations Hub for “Push Button” Access to Activation of Customer Behaviors
Jornaya, the data intelligence platform that connects major-life purchase marketers with previously inaccessible customer journey behaviors, announced the launch of …
Zaius Adds New Dimension to Customer Behavior Analytics Using Predictive Intelligence
Zaius, Recently Named ‘Best CRM’, Is Used by Global Brands to Connect Customer Data, Analyze for Targetted Segmentation, and Orchestrate …
Retailers Tailoring Emails to Customer Behaviors and Product Insights See Increased Sales, Says Bluecore’s New Retail Email Benchmark Report
2018 Retail Email Benchmark Report by Bluecore, Establishes Guidelines for Assessing the Performance of Retail Email Campaigns Based on Insights from …
How Marketers Can Use Customer Behavior to Drive Revenue
In the past, marketers could get away with segmenting customers using primarily demographic and firmographic traits such as age, gender, …
Marchex Partners with Facebook, Launches Omnichannel Analytics Cloud for Industry-First Complete View of Customer Behavior
Marchex, a mobile advertising analytics company, today announced a partnership with Facebook that will integrate across their social analytics solution …
Neuro-ID Introduces Groundbreaking Source of Real-Time Behavioral Intelligence to Predict Customer Outcomes and Enhance the Digital CX
First-Of-Its-Kind Data Provides a New Dimension of Customer Insight Based on Neuroscience and Advanced Behavioral Analytics Neuro-ID, a leading behavioral analytics …
Avaya Customer Happiness Index and Behavior Pattern Analytics is Named a 2018 Gold Edison Award Winner
Awards Celebrate 31 Years of Honoring Innovators and Innovation The Avaya Happiness Index on Blockchain, which securely collects and automatically …
Factual Launches Data Enrichment for Brands to Enhance and Amplify Customer Data
Enrich first-party data assets with high-quality location data to derive deeper customer insights and make more informed decisions Factual, the …
Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy
Transforming Customer Service from Cost Center to Profit Center Leads to Triple Digit Revenue Growth; Positions Company for Explosive 2020 …
ExecVision Launches Smart Alerts, AI-Powered Notifications that Auto-Surface Coachable Moments in Customer Conversations
Provides Managers Critical Insights to Make Better Decisions & Drive Performance Improvements ExecVision, the only conversation intelligence platform that helps …
Medallia Announces Powerful Retail Customer Experience Capabilities at NRF 2020
Medallia, Inc., the global leader in experience management, announced three new innovative capabilities at NRF 2020, arming retailers with powerful …
Samsung Showcases Innovative Retail Solutions to Reinvent the Customer Experience at NRF 2020
Samsung Continues to Transform the Shopping Experience for Brick-and-Mortar Retailers with Display, Mobile and Behavior-Sensing Solutions At this year’s National …
First-of-its-kind, maaiiConnect Spearheads the Next Generation of Customer Support
The Digital Convergence Platform Seamlessly Integrates Crystal-Clear Voice + Video, Smart Messaging, and Customer Identity Products With Back-End Systems to …
Retailers Find Future Top Customers with Data Science from Oracle
First-party data, enriched with one of the world’s largest data marketplaces, helps retailers identify prospective customers who share similar tastes …
How Technology is Giving Customers Their Power Back
When it comes to emerging technology, most consumers are often quite fearful of this kind of change. Many are concerned …
Six Trends Transforming Customer Experience in 2020
Customer behaviors and expectations evolve quickly. To differentiate themselves, companies have to continuously adapt their strategy. The need to provide …
Verto Analytics Expands in Location and POI Data Enrichment with a Single-Source Behavioral Panel, Selects Unacast’s Turbine Location Engine
Verto Analytics launches new research solutions to help understand the overlay of online usage and offline foot traffic with a …
Social Media Sentiment Analysis: Analyzing Customer Perceptions to Develop New Products & Optimize Marketing Strategies
Get in touch with Quantzig’s analytics experts for comprehensive insights Quantzig, a global data analytics and advisory firm that delivers …
5 Travel and Luxury Brands that Use Technology for Customer Experience
Customer Experience is the crux of any business’s functioning. With the advent of technology, there are many new solutions to …