PDI, a global company with leading enterprise software solutions serving the convenience retail, petroleum wholesale and logistics industries, has released …
Jornaya Launches Integrations Hub for “Push Button” Access to Activation of Customer Behaviors
Jornaya, the data intelligence platform that connects major-life purchase marketers with previously inaccessible customer journey behaviors, announced the launch of …
Zaius Adds New Dimension to Customer Behavior Analytics Using Predictive Intelligence
Zaius, Recently Named ‘Best CRM’, Is Used by Global Brands to Connect Customer Data, Analyze for Targetted Segmentation, and Orchestrate …
Retailers Tailoring Emails to Customer Behaviors and Product Insights See Increased Sales, Says Bluecore’s New Retail Email Benchmark Report
2018 Retail Email Benchmark Report by Bluecore, Establishes Guidelines for Assessing the Performance of Retail Email Campaigns Based on Insights from …
How Marketers Can Use Customer Behavior to Drive Revenue
In the past, marketers could get away with segmenting customers using primarily demographic and firmographic traits such as age, gender, …
Marchex Partners with Facebook, Launches Omnichannel Analytics Cloud for Industry-First Complete View of Customer Behavior
Marchex, a mobile advertising analytics company, today announced a partnership with Facebook that will integrate across their social analytics solution …
Neuro-ID Introduces Groundbreaking Source of Real-Time Behavioral Intelligence to Predict Customer Outcomes and Enhance the Digital CX
First-Of-Its-Kind Data Provides a New Dimension of Customer Insight Based on Neuroscience and Advanced Behavioral Analytics Neuro-ID, a leading behavioral analytics …
Avaya Customer Happiness Index and Behavior Pattern Analytics is Named a 2018 Gold Edison Award Winner
Awards Celebrate 31 Years of Honoring Innovators and Innovation The Avaya Happiness Index on Blockchain, which securely collects and automatically …
How Direct-To-Consumer Brands Can Build a Superior Customer Experience
When creating a seamless direct-to-consumer brand, building a MarTech stack that continually adds value to our customers’ experience while remaining …
Airship Unveils Airship Journeys, Offering Brands Revolutionary Simplicity to Create, Manage and Optimize Cross-Channel Customer Experiences for the Mobile Era
Intuitive visual interface combines goal-driven guidance and unified cross-channel management to make innovative customer engagement easy for the marketer Customer …
The Future of Customer Engagement
Technology is changing the face of Marketing. In a complex, competitive and fragmented market, building long term loyalty is becoming …
Top 5 Best Customer Experience Tools for Banks and Financial Sector
It is a difficult task to manage the seamless customer experience as you need to understand how consumers engage with …
Cogito Partners with Concentrix to Enhance Customer Experience
Cogito, a leader in real-time emotional intelligence solutions, announced a strategic reseller partnership with Concentrix, a technology-enabled global business services …
Merkle’s Customer Engagement Report Finds 86% of Marketers Have Defined Budgets
Q4 2019 Report Identifies Opportunities for Marketers to Improve Personalization Efforts Merkle, a leading technology-enabled, data-driven performance marketing agency, has …
Top 5 Best Customer Experience Software for Restaurants in 2019
The restaurant business is trendy, viable, and extremely competitive. With the average yearly revenue of around $550 billion, the United …
Financial Institutions Enhance Customer Value with New Predictive Marketing Capabilities from Raddon
Institutions Can Leverage Transaction Data to Better Understand Customers, Increase Relevancy and Boost ROI Raddon, a Fiserv company and provider …
Nitro Research Shows Impact of Document Challenges on Employee Satisfaction and Customer Experience
Only 3% of Knowledge Workers Are Happy with Document Management at Their Companies Nitro, a global company specializing in document …
Lytics Enhances Customer Journeys with Salesforce Marketing Cloud Integration
Marketers Can Easily and Effectively Weave Campaigns Between Lytics and Salesforce Marketing Cloud Using Shared Insights Customer journeys just got …
Smart & Final Introduces New Online Shopping Experiences for Household and Business Customers
The Completely Redesigned SmartandFinal.com and Business.SmartandFinal.com Offer Integrated and Customized Online Shopping Platforms Smart & Final, the smaller, faster grocery …
Vonage Conversation API to Drive Superior Customer Experience Through Conversations
Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user …