Leading Insurance Provider in Japan Deploys Salesforce to Support Its 50,000 Insurance Agencies and One Million Insurance Agents Salesforce, the …
New Mavenlink Study Finds Business, Competition, and Customer Expectations Rising Significantly for Services Firms
70% of Organizations Report Increased Competition in Last 12 Months; 85% Say Customer Expectations Are Becoming More Stringent Mavenlink, the …
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
The Zendesk Customer Experience Trends Report 2019 Shows Large Divide Between Customer Experience Leaders and Laggards in Southeast Asia Zendesk, …
Customer Expectations Are at an All-Time High — How Marketers Can Rise to the Occasion
When it comes to creating the best, most seamless customer experiences, a brand can only be as good as its …
Conquering Customer Expectations at Oracle MME17
Impact, innovation, and inspiration – 3 factors you are going to run in to at any of the 4 pillars …
How Contract Acceptance Is Evolving with New Customer Experience Expectations
The customer experience in the B2C world is constantly evolving. Consider how you ordered food a few years ago. You …
Survey Shows Majority of Marketers Fail to Meet Consumers’ Expectations for Customer Engagement
Customer engagement thought leader identifies 60% of marketers still rely on single-channel customer engagement strategies, despite consumer demand for omnichannel …
RedPoint Global and Harris Poll Survey Exposes Gap Between Consumer and Marketer Expectations for Customer Experience
Research Reveals Major Gaps in Engaging Customers in a Relevant, Timely, and Consistent Fashion Across All Interaction Touchpoints RedPoint Global, …
The Customer Experience Challenge
Experts weigh-in on how to reach goals despite moving targets “Customer Experience: A Moving Target” was a hot topic of …
Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement
Flexible, Value-Based Program Rewards Partners for Contributions and Capabilities Zendesk, Inc. announced a new Zendesk Partner Program to provide the …
MarTech Interview with Tom Keiser (Chief Operating Officer) and Elisabeth Zornes (Chief Customer Officer) at Zendesk
"In the APAC region, Zendesk's top customer wins include GroupOn, StashAway, Circles.Life, Grab, Ola, and FoodPanda to name a few." …
Retailers and Customers Don’t See Eye to Eye on Returns or In-Store Experiences
Brands Also Seen as Missing the Mark on Shipping and Convenience, Leaving Opportunity on the Table, According to Oracle Retail …
Introducing Okta DynamicScale: Industry-Leading Customer Identity Solution Supports 500,000 Authentications per Minute
Advanced Infrastructure Automation and Intelligence Capabilities Offer Seamless Identity Performance at Incredible Scale for the World’s Largest Sites and Apps …
Consumer (Dis)Likes and Brand Loyalty in the Era of Digital Customer Experience
It’s no secret that customer experience – both in person and online – is top of mind for every modern …
Rapiscan Systems Recognized for Excellence in Customer Service
Customer Experience Efforts Recognized by Industry for Exceptional Customer Support Rapiscan Systems, a leading global supplier of security inspection technology, …
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
Over 70% of US Consumers Are Less Likely to Use a Brand If Customer Representatives Are Unavailable CGS, a global …
Black Friday Shoppers will Ditch Brands if Retailers Don’t Meet their Performance Expectations This Year
New Quantum Metric Research Uncovers Consumer Experience Expectations and Frustrations When Shopping Online, and How Retailers Can Deliver Excellence This …
Customer Experience is Field Service’s Biggest Challenge. Here’s What You Can Do About It
Salesforce’s recent acquisition of Clicksoftware illuminates an important point: Customer relationships and field service have more in common than some …
The Top Four Messaging Channels in Customer Care and How to Select the Right One
As part of customers’ communications shifting to digital, messaging is one of the fastest growing channels: 67% of people now …
New IBM Inventory Visibility Helps Improve Omnichannel Profitability and Customer Experience for High-Turn Inventory Industries
Supply Chain Application Optimizes Order Management Process with Single, Real-Time View of Orders and Inventory Across Entire Fulfillment Network IBM …