New Survey Shows only 6% of Consumers Feel Businesses Exceed Expectations - while 35% of Businesses Think They Do Insightly, the leader in customer relationship management (CRM) innovation, is announcing the availability of Insightly…
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Coveo Partners with Salesforce to Bring New Features and Innovations to help Drive Better Search Relevance Across the Customer Journey Coveo, a leader in relevance platforms that transform search, recommendations, and personalization…
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New ‘Personalized Agent Full Search,’ and Slack connector built on latest innovations from Coveo and Salesforce Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences,…
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Bloomfire, the leading knowledge engagement platform that empowers employees to find the information needed to do their jobs, released the Five Best Practices to Future-Proof the Customer Experience study conducted by 451 Research, part…
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Intouch Insight, a leading provider in Customer Experience Management software and services, released its latest survey results exploring changes in consumer habits. This study was a second follow up to the original study from May 2020…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new partnership with SafetyCulture, a leading workplace safety and quality software provider. The…
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Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has released its new e-book titled "Architecting the Ultimate B2B Experience: The Four Brand Superpowers that Make It Happen." Drawing from…
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How businesses can adapt and develop digital processes to new customer habits while staying true and connected to their existing clientele. As customers experience disruptions to their daily routines stemming from COVID-19, they are…
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LogMeIn announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are leveraging visual engagement technology to create a more personal, trustworthy and secure customer…
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This article is co-authored by Sverre P. Jonassen Meeting the expectations of consumers in today’s on-demand world is by no means an easy task. They often have sky-high expectations and expect the brands they interact with to be ready to…
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Global Study Reveals Rising Customer Expectations are Outpacing Adoption of AI Tools that Drive Efficiency and Improve Customer Experience LogMeIn announced the results of a global study conducted in partnership with Ovum to understand how…
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Leading Insurance Provider in Japan Deploys Salesforce to Support Its 50,000 Insurance Agencies and One Million Insurance Agents Salesforce, the global leader in CRM, announced that Tokio Marine & Nichido Fire Insurance Co., Ltd.—one…
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70% of Organizations Report Increased Competition in Last 12 Months; 85% Say Customer Expectations Are Becoming More Stringent Mavenlink, the leading provider of cloud-based software for the modern services organization, revealed results…
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The Zendesk Customer Experience Trends Report 2019 Shows Large Divide Between Customer Experience Leaders and Laggards in Southeast Asia Zendesk, Inc. released The Zendesk Customer Experience Trends Report 2019 showing that companies of…
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When it comes to creating the best, most seamless customer experiences, a brand can only be as good as its understanding of its customers. According to a recent consumer marketing survey by Selligent Marketing Cloud, it’s clear people…
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While 41% of consumers are prepared to switch brands due to poor experience, only 11% of Canadian business leaders consider themselves customer experience leaders New research released today by Medallia, the global leader in customer and…
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Majesco, a global leader of cloud insurance software solutions for insurance business transformation, announced the release of a new thought leadership report, Digital Insurance: The Inflection Point. The report, based on a deeper dive into…
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Ruby's newest report takes a close look at the emerging customer service trends and how business owners can meet expectations in 2021  2020 pushed even the most reluctant consumers into the world of virtual experiences, as services like…
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Annual Customer Expectations Report Details Where Brands are Succeeding – and Failing – in Driving Revenue and Consumer Loyalty Gladly, the customer service platform that helps brands deliver a more personalized customer experience,…
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