This article is co-authored by Sverre P. Jonassen Meeting the expectations of consumers in today’s on-demand world is by no …
LogMeIn Finds that 85% of Customer-Facing Teams Are Frustrated with Lack of Technology Needed to Meet Customer Expectations
Global Study Reveals Rising Customer Expectations are Outpacing Adoption of AI Tools that Drive Efficiency and Improve Customer Experience LogMeIn …
Tokio Marine & Nichido Selects Salesforce to Exceed Customer Expectations at Every Touchpoint
Leading Insurance Provider in Japan Deploys Salesforce to Support Its 50,000 Insurance Agencies and One Million Insurance Agents Salesforce, the …
New Mavenlink Study Finds Business, Competition, and Customer Expectations Rising Significantly for Services Firms
70% of Organizations Report Increased Competition in Last 12 Months; 85% Say Customer Expectations Are Becoming More Stringent Mavenlink, the …
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
The Zendesk Customer Experience Trends Report 2019 Shows Large Divide Between Customer Experience Leaders and Laggards in Southeast Asia Zendesk, …
Customer Expectations Are at an All-Time High — How Marketers Can Rise to the Occasion
When it comes to creating the best, most seamless customer experiences, a brand can only be as good as its …
Conquering Customer Expectations at Oracle MME17
Impact, innovation, and inspiration – 3 factors you are going to run in to at any of the 4 pillars …
How Contract Acceptance Is Evolving with New Customer Experience Expectations
The customer experience in the B2C world is constantly evolving. Consider how you ordered food a few years ago. You …
Survey Shows Majority of Marketers Fail to Meet Consumers’ Expectations for Customer Engagement
Customer engagement thought leader identifies 60% of marketers still rely on single-channel customer engagement strategies, despite consumer demand for omnichannel …
RedPoint Global and Harris Poll Survey Exposes Gap Between Consumer and Marketer Expectations for Customer Experience
Research Reveals Major Gaps in Engaging Customers in a Relevant, Timely, and Consistent Fashion Across All Interaction Touchpoints RedPoint Global, …
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Annual Flagship Report Validates That the Ease and Excellence of Customer Experience Has a Direct Impact on Customer Loyalty Zendesk, …
With the Cover Charge for Facebook Rising, D2C Marketers Have Unlocked The “Side Door” to Winning Customers: Affiliate Marketing
Today’s digital marketing “best practices” have done retail marketers a disservice by capping their collective imagination, weighing them down with …
Blueshift Identified as a Leader in G2’s Customer Data Platform and Marketing Automation Winter 2020 Grid Reports
G2’s Dual Recognition Validates Blueshift’s Mission To Provide The World’s First Data Activation Solution Blueshift, the leading Customer Data Activation …
Qualtrics Announces Frontline Feedback, an Industry-Leading Solution that Empowers Companies to Build a Customer-Centric Culture and Boost Employee Engagement
Newest solution to Qualtrics CustomerXM puts the voice of employees at the center of a company’s customer experience program, prioritizes …
Selligent Names Matthew Saskin as VP of Customer Experience
Former Dimension Data Leader to Accelerate Selligent CX Business Growth Selligent, the intelligent omnichannel marketing and experience cloud platform, announced …
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe
Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact announced a joint …
Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions
Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization …
Six Trends Transforming Customer Experience in 2020
Customer behaviors and expectations evolve quickly. To differentiate themselves, companies have to continuously adapt their strategy. The need to provide …
Fetch Robotics Expands TagSurveyor to Provide Customers with Real-Time Inventory Visualization
Powerful new RFID visualization capabilities allow 3PLs, manufacturers and retailers to autonomously capture, and then analyze and visualize inventory data …
Pure Silver Creative Teams Up With Uberall to Bring Online Listings Management & Location Marketing to SMB Customers
Pure Silver clients can maximize revenue for each of their locations Uberall, Inc., the digital platform delivering ‘Near Me’ Brand …