This article is co-authored by Sverre P. Jonassen Meeting the expectations of consumers in today’s on-demand world is by no …
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Survey Shows Majority of Marketers Fail to Meet Consumers’ Expectations for Customer Engagement
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RedPoint Global and Harris Poll Survey Exposes Gap Between Consumer and Marketer Expectations for Customer Experience
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Luxasia clinched top award for ‘Best eCommerce Customer Service’ and two Bronze awards at the 2nd Asia eCommerce Awards 2019
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Kustomer Raises $60 Million To Further Transform Customer Service
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Painful Customer Support Experiences Bring 52% of American Consumers to Tears and Profanity
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Poly Builds on its 50-year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction
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Brierley+Partners’ B-Stamp Technology Leads Sapporo to Win Loyalty360’s Customer Engagement & Experience Platinum Award
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RRD Drives New Ways for Quick-Service Restaurant Industry to Connect with Customers
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Salesforce Announces Customer 360 Truth a Single Source of Truth for Every Customer Across the World’s #1 CRM
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80% of B2B Buyers Have Switched From Suppliers That are Unable to Align Their Services with Buyer Expectations, Accenture Interactive Research Finds
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