New features hasten insight discovery, increase visibility and incorporate offline data to empower users based on role and use case. Quantum Metric,  the customer-driven digital analytics platform, today announced new features designed to…
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Integration connects Contentsquare behavioral analytics with UserTesting video-based human insights for a richer understanding of customers UserTesting, a leader in experience research and insights, today announced a joint integration…
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Flytxt, a leading provider of AI-powered Customer Lifetime Value (CLTV) Maximisation solutions, announced that Mobicom Corporation has started using NEON-dX, their full stack Customer Value Management (CVM) SaaS. The Mongolia-based…
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U.S. federal agencies positioned to move to the cloud securely with leading cloud customer experience orchestration platform from Genesys Genesys, a leader in AI-powered experience orchestration, has achieved Federal Risk and Authorization…
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UneeQ, a leading provider of digital human technology, is thrilled to announce the launch of its groundbreaking SDK. This software development kit (SDK) vastly accelerates how brands deploy AI-powered digital human experiences into digital…
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New Mobility and Engagement Features include Mobile App, AI-Powered Widgets and Messaging Channels Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has added new features and…
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New Mobility and Engagement Features include Mobile App, AI-Powered Widgets and Messaging Channels Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has added new features and…
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New release of Zuar Portal provides unprecedented interoperability Zuar, a leading provider of embedded analytics, announced a significant update to its flagship product, Zuar Portal. This update brings enhanced interoperability between…
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Company empowers brands to maximize data collection and analysis, allowing for more strategic decisions and powerful customer insights Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys,…
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Artefact helps clients maximize value of first-party data with Treasure Data Customer Data Cloud Treasure Data, a leading enterprise customer data platform (CDP) provider, announced a new formal partnership with global data consulting…
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Unleash rapid innovation to drive sustained and profitable business outcomes IGT Solutions launched its innovative and advanced enterprise-wide Generative AI platform – TechBud.AI. The cutting-edge generative AI platform promotes rapid…
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Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional…
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Thriver, a leading workplace service management technology company, proudly announces the release of its revolutionary AI Chatbot. Developed by Thriver's R&D team, this cutting-edge addition enhances the user experience and…
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As AI goes mainstream, Birdeye turns to its trusted partner Google Cloud, global leader in AI driven technologies, to deliver transformative customer experiences to its 100,000 customers. Birdeye, a leading provider of reputation…
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While four out of five business leaders say improving CX is a high priority, only 6% of brands see an increase in their CX quality According to Forrester’s US Customer Experience Index (CX Index™) rankings, CX quality among brands in the…
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Qualtrics and Bain & Company, creators of Net Promoter Score and Net Promoter System, today announced the NPS Outer Loop powered by Qualtrics for early access customers. The Net Promoter System supplies actionable practices and…
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Seismic continues to invest in AI-powered workflows to improve seller and buyer experiences Seismic, the global leader in enablement, today announced its Spring 2023 Release which builds on Seismic’s leadership in AI-guided selling…
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With financial backing from Capital One Ventures, HSBC Ventures, Santander, NatWest and DBW, Lightico solidifies its dominant position in the digital completion sector Lightico, market-leading provider of digital customer interactions,…
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Bloomreach, the world’s #1 Commerce Experience Cloud, announced businesses using Bloomreach Engagement can now integrate their services with Gorgias, a helpdesk platform designed to streamline customer support operations. As an integral…
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AffinityX, a global partner for building, deploying, and scaling creative and marketing campaigns across digital and print platforms for businesses of all sizes, has announced that as part of their ongoing commitment to delivering…
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