Medallia Named a Leader in Report for Customer Feedback Management Platforms

Medallia Experience Cloud receives one of the highest scores in strategy and market presence categories. Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced it has been recognized as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. This year's report evaluated 12 service providers based on 33 criteria. Marketing Technology News: 7th Minute Selected as NextTECHNow Partner; Launches Cloud-Based ‘Moment Marketing’ Platform…

Clarabridge Named A Leader in Customer Feedback Management Platforms Report

Earned Highest Score of All Vendors in Current Offering category, "Leads in Text Analytics and Enabling an Omnichannel View", report states Today, Clarabridge, Inc., a leading provider of Customer Experience Management (CEM) solutions for the world's top brands, was named as a Leader in The Forrester WaveTM: Customer Feedback Management Platforms, Q2 2021 report. Clarabridge received the highest score of all 12 vendors in the current offering category and earned the highest possible scores in the criteria of Speech and…

InMoment Named a Leader in Customer Feedback Management by Independent Research Firm, Highest Score Possible in Driving Revenue, Product…

—Received highest possible scores in 15 criteria in the current offering, strategy, and market presence categories —InMoment reference customers “ the vendor’s partnership and focus on delivering outcomes” InMoment®, the global leader in Experience Improvement (XI)™, announced it has been named a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021 evaluation. Marketing Technology News: MarTech Interview with Lee Firestone, CEO at OpenReel “We continue to aggressively invest in technology…

New Alchemer Study Finds the Vast Majority of CX and VoC Programs Fail to Respond to Customer Feedback

Survey of Customer Insights and CX Strategy Leaders Reveals That Despite Major CX Investments Only 24% Believe Customer Feedback is Effectively Addressed Alchemer, formerly SurveyGizmo, today announced the results of a new study conducted by Forrester Consulting to determine the effectiveness of Customer Experience (CX) and Voice of the Customer (VoC) programs. The study, Smoke and Mirrors: Why Customer Experience Programs Miss Their Mark1, surveyed 305 respondents with decision-making responsibility for…

Exclaimer Acquires Customer Thermometer to Bring Real-Time Customer Feedback to its Email Signature Platform

Exclaimer, provider of world-class email signature management solutions has announced the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. The acquisition extends Exclaimers' market leadership in the signature management marketplace by adding additional capabilities from within the email signature real estate. Customer thermometer uses 1-click surveys to provide a full image of customer satisfaction at crucial points in the…

Alchemer Partners with Voxpopme to Enrich Customer Feedback with Video

Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platforms, today announced a partnership with video survey software specialists, Voxpopme. The partnership enables Alchemer’s customers to capture customer-recorded video feedback to help transform their businesses into customer-centric organizations. Marketing Technology News: FMG Suite Announces Strategic Acquisition of Twenty Over Ten Video has become a critical component in world-class VoC systems and integrating Voxpopme…

Avius Launches Gestures – Touchless Customer Feedback Technology

Customers who wish to provide feedback at business no longer need to physically touch a survey screen. Avius, a leading tech company that provides real-time customer feedback solutions, launched Gestures, a touchless AI-powered thumbs up/thumbs down survey experience. The innovative technology has launched at Hartsfield-Jackson Atlanta International Airport (ATL), the busiest airport in the world, and at LEGOLAND Florida. The pandemic has quickly created a new operating environment for businesses who are now more than…

Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, artificial intelligence, and machine learning engine built directly into Delighted's customer experience platform. Delighted, a Qualtrics company, developed its AI technology to intelligently automate every aspect of the customer feedback process, from scheduling to analysis and reporting, so that companies can focus on closing feedback loops faster than ever. Delighted AI is complementary to Qualtrics'…

3 Steps to Channel Customer Feedback Into Product Innovation

There’s no doubt that optimizing your customer experience (CX) pays off. When products and services come with great experiences, consumers are willing to pay up to 16% more, according to PwC. However, for many organizations, it’s hard to know where to start. Most CX departments already have access to enormous quantities of customer data, captured from channels ranging from customer service conversations to feedback surveys to online reviews. So, how do you turn this avalanche of information into lasting product innovation…

Qualtrics Announces Instant Customer Feedback, a New Amazon Business Prime Benefit, Powered by Delighted

Collaboration between Delighted, a Qualtrics company, and Amazon Business empowers organizations of all sizes to listen, understand, and act on customer feedback in real-time Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collaboration between Delighted, a Qualtrics company, and Amazon Business. Powered by Delighted, Instant Customer Feedback is a free, new benefit for Amazon Business customers with an eligible Business Prime membership. Organizations can…

MeaningCloud Reveals Its Offering in Deep Text Analytics to Transform Customer Feedback Into Action

With its products for Emotion Recognition, Intention Analysis and Voice of the Customer analysis, MeaningCloud provides the most complete offering in deep text analytics to level up your customer insights MeaningCloud, a leading company in text analytics and deep semantic analysis, has incorporated new products to its offering for unstructured customer feedback analysis. Marketing Technology News: Cognicion Picks SecureReview to Implement Secure Work From Home Document Review Platform Becoming a customer-focused company…

iperceptions Launches Customer Feedback Program to Help Businesses Understand and Adapt to the New Normal

Customer Experience Management solution introduces 6-month program offering free access to curated customer feedback solutions to support companies through COVID-19 crisis iperceptions, a global leader in Customer Experience Management (CEM) solutions, today announced the launch of iperceptions adapt, a free, 6-month customer feedback program that provides businesses access to curated solutions to help them listen to their customers and website visitors, and navigate the business impacts from COVID-19. The iperceptions…

Medallia Recognized as a Leader in Customer Feedback Management Platforms

Medallia Receives Top Score in Strategy Category Amongst Ten Vendors Medallia, Inc. , the global leader in experience management, announced it has been named a leader in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020. “effective at enabling its customers by engaging their people” The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020” report noted the following findings: Marketing Technology News: Meredith Corporation Board Elects Don Baer Lead Independent Director…

InMoment Named a Leader in Customer Feedback Management by Independent Research Firm, Cited for Innovative & Strong Partnership

Report: “InMoment Is a Good Fit for Buyers Looking for an Innovative and Strong Partner That Focuses on Both Technology and Services” InMoment, the leading provider of Experience Intelligence (XI), was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q1 2020. “The strategic and deliberate investments we have made allow us to meet our customers where they are and uniquely drive innovation, partnership and value.” Forrester…

Independent Research Firm Recognizes SMG as a Strong Performer in Customer Feedback Management Platforms Evaluation

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave Customer Feedback Management Platforms, Q1 2020. SMG is recognized as “…a strong buy for firms that are looking for actionable insights and strong support...” and the industry leader for managed and professional services. Marketing Technology News: Superson Collaborates with Google to Help…

Business Reporter: Why it is critical for an Entire Organisation to Respond to Customer Feedback

The secret to effectively reacting to customer feedback is to involve the whole organisation, especially at low levels, says Critizr. It often feels like there is a big gap between customer feedback left online, and the actions taking place on the shop floor. This gap must be bridged in order to improve customer experience. According to Douglas Mancini, VP Sales EMEA at Critizr, "Customer feedback helps you to design your customer experience." A huge 88 per cent of consumers consult feedback before purchasing.…

Advantages of Customer Feedback Software for Retail Industry

All businesses strive to achieve customer satisfaction, but some look for customer delight. It is necessary for such businesses to learn about customers’ feedback as it helps them to grow. As a business owner, you would want to satisfy your customers with the best experience and keep them committed to your company. But if you do not try to find out your customer’s response to using your product, you will never be able to provide them with an ideal experience. Product promotions and advertisements can be an excellent way…

Introducing the Customer Feedback App with CRM Integration- piHappiness

Customer Feedback Apps have taken over the business sector by storm for the easy usability, cost-effectiveness and the large number of features they offer. piHappiness has recently integrated the feature of Customer Relationship Management (CRM) on its app which is on the hype and for very good reasons. A Customer Feedback App with CRM integration allows businesses to maintain customer relationships by data and the information associated with them. Successful CRM implementation can only be made possible if you establish…

Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide

Luminoso Daylight now features advanced sentiment analysis in a no-code application for customer analytics    Luminoso announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers the fastest way for businesses to analyze unstructured text data, such as product reviews, open-ended survey responses, and support tickets. With the introduction of advanced sentiment analysis, and a new insights dashboard, Luminoso’s users will be able to conduct more robust…

AskNicely Recognized as #1 in Customer Feedback Software by G2

Platform for delivering real-time customer feedback ranked highest in customer satisfaction among products in its category in G2 Grid Report for third consecutive year AskNicely, a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based on real-time customer feedback, announced that it was rated #1 by customers in the G2 Summer 2019 Grid Report for Enterprise Feedback Management Software. Marketing Technology News: SynergySuite Closes $6 Million…