The weekend before Christmas Day is expected to be the busiest period for travel this winter[1], with an estimated 100 …
LivePerson Debuts SocialConnect and EmailConnect to Help Brands Manage All Digital Customer Interactions in One Place
New solutions allow brands to deal with massive volume and shift customers to more effective messaging channels LivePerson, Inc., a …
Sapiens Expands Its Partnership Ecosystem With Lightico to Enhance Digital Customer Interactions for the Insurance Market
Sapiens partners with Lightico to streamline the “last mile” of the insurance customer journey Sapiens International Corporation, a leading global …
Salesforce Marketing Cloud and Sitecore Enable Users to Better Understand Customer Interactions Across All Channels
Sitecore Is Offering Integration for Sitecore Experience Manager™ and Sitecore Experience Platform™ with Salesforce Marketing Cloud Sitecore, a global leader in …
Bluecore Partners With Magento Commerce for Enhanced Personalized Customer Interactions
New Retail Intelligence Offering Will Activate Retailers’ Live Product Sets, Use Insights to Pair Products and Communications with Customers Bluecore, an …
NETGEAR Joins Swrve Series D Funding Round After Successful Deployment of Swrve’s Customer Interaction Platform
NETGEAR Has Invested In the Leading Customer Interaction Platform After Improving Upsell Metrics Using Swrve NETGEAR, a leading provider of …
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
Over 70% of US Consumers Are Less Likely to Use a Brand If Customer Representatives Are Unavailable CGS, a global …
DEG and SessionM Partner to Deliver Smarter Interactions and Impactful Customer Experiences
Powerhouse Platform and Strategic Expertise Will Provide Consumer Brands with a Deeper Level of Loyalty Engagement Full-service digital agency DEG, …
Acqueon and Selligent Partner to Integrate Customer and Marketing Data to Engage and Maximize Every Consumer Interaction
Acqueon Technologies Inc., a leader in proactive customer engagement management, and global B2C marketing automation company, Selligent Marketing Cloud (Selligent), …
Manthan Advances Real-Time Interactions on Its Comprehensive Customer Marketing Platform
Enhanced Journey Builder and Mobile App Marketing Capabilities Add Value to Customer Interactions Manthan, a leading AI and Analytics company, …
J.D. Power and ClickFox Create Alliance that Identifies Cross-Channel Consumer Interactions to Improve Omni-Channel Customer Experience
Aligns with J.D. Power’s Strategy to Offer Leading-Edge Customer Experience Management Capabilities Expanding its industry-leading customer experience solutions, J.D. Power …
Frere Enterprises Recommends Customizing Customer/Business Interactions With Email Marketing
A business has to utilize all sorts of strategies to attract customers, returning or otherwise. A tactic that has been …
Kitewheel’s State of the Customer Journey Report Finds Journey Interactions Growing Exponentially Across Emerging and Legacy Channels
The Analysis of Billions of Interactions Shows that Customer Journey is Becoming More Complex and Mature as Brands Seek to …
Salesforce Introduces Service Cloud Einstein AI to Transform Customer Service Interaction
Meet Service Cloud Einstein, Salesforce’s latest offering. Conceived as the world’s first intelligent customer service platform, the introduction of Salesforce’s …
ActionIQ Raises $32 Million to Compete with Adobe and Salesforce on Customer Data
ActionIQ, the leading customer data platform helping enterprises leverage their data for personalized experiences, announced it has raised a $32 …
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Annual Flagship Report Validates That the Ease and Excellence of Customer Experience Has a Direct Impact on Customer Loyalty Zendesk, …
Manhattan Associates and Twilio Partner to Modernize Customer Engagement
Manhattan Associates Inc. announced a partnership with Twilio to deliver more personalized shopping experiences for retailers. Through this partnership, the …
Samsung Showcases Innovative Retail Solutions to Reinvent the Customer Experience at NRF 2020
Samsung Continues to Transform the Shopping Experience for Brick-and-Mortar Retailers with Display, Mobile and Behavior-Sensing Solutions At this year’s National …
NewStore Accelerates Momentum with $20M in Strategic Investments and International Customer Launches
Omnichannel-As-A-Service Unlocks In-Store Revenue Drivers for Global Luxury, Lifestyle and Apparel Brands Newstore Receives Strategic Investment From Salesforce Ventures NewStore, …
Blueshift Identified as a Leader in G2’s Customer Data Platform and Marketing Automation Winter 2020 Grid Reports
G2’s Dual Recognition Validates Blueshift’s Mission To Provide The World’s First Data Activation Solution Blueshift, the leading Customer Data Activation …