Sitecore Is Offering Integration for Sitecore Experience Manager™ and Sitecore Experience Platform™ with Salesforce Marketing Cloud Sitecore, a global leader in …
Bluecore Partners With Magento Commerce for Enhanced Personalized Customer Interactions
New Retail Intelligence Offering Will Activate Retailers’ Live Product Sets, Use Insights to Pair Products and Communications with Customers Bluecore, an …
NETGEAR Joins Swrve Series D Funding Round After Successful Deployment of Swrve’s Customer Interaction Platform
NETGEAR Has Invested In the Leading Customer Interaction Platform After Improving Upsell Metrics Using Swrve NETGEAR, a leading provider of …
Swrve Extends Leading Mobile Customer Interaction Platform to Support Streaming Video and OTT TV Platforms
Streaming Video-On-Demand and OTT Service Providers Can Now Use Swrve to Drive Engagement, Revenue, and Retention Across All Their Platforms …
Plum Voice Announces AI-Powered Customer Self-Service Applications for Intuitive Customer Interactions
Plum’s AI-powered IVR Applications Automate Customer Inquiries Using Conversational Natural Language Processing To Improve The Customer Self-Service Experience Plum Voice, …
ClearSlide’s Vega Upgrades Customer Interactions with Smarter Engagement and Content Insights
ClearSlide’s Next-Generation 3D Buyer Feedback Uses Salesforce Data to Recommend the Best Content for Reps and Boost Content ROI ClearSlide, …
Salesforce’s Einstein AI to Power Dell’s Customer Interactions
Salesforce’s Intelligent Customer Success Platform to connect Dell Technologies’ sales, service, marketing and more Salesforce, a global leader in CRM, …
DEG and SessionM Partner to Deliver Smarter Interactions and Impactful Customer Experiences
Powerhouse Platform and Strategic Expertise Will Provide Consumer Brands with a Deeper Level of Loyalty Engagement Full-service digital agency DEG, …
Acqueon and Selligent Partner to Integrate Customer and Marketing Data to Engage and Maximize Every Consumer Interaction
Acqueon Technologies Inc., a leader in proactive customer engagement management, and global B2C marketing automation company, Selligent Marketing Cloud (Selligent), …
Manthan Advances Real-Time Interactions on Its Comprehensive Customer Marketing Platform
Enhanced Journey Builder and Mobile App Marketing Capabilities Add Value to Customer Interactions Manthan, a leading AI and Analytics company, …
J.D. Power and ClickFox Create Alliance that Identifies Cross-Channel Consumer Interactions to Improve Omni-Channel Customer Experience
Aligns with J.D. Power’s Strategy to Offer Leading-Edge Customer Experience Management Capabilities Expanding its industry-leading customer experience solutions, J.D. Power …
Frere Enterprises Recommends Customizing Customer/Business Interactions With Email Marketing
A business has to utilize all sorts of strategies to attract customers, returning or otherwise. A tactic that has been …
Kitewheel’s State of the Customer Journey Report Finds Journey Interactions Growing Exponentially Across Emerging and Legacy Channels
The Analysis of Billions of Interactions Shows that Customer Journey is Becoming More Complex and Mature as Brands Seek to …
ON24 Adds New Benchmark to Measure Customer Engagement and Scale Interactions
The ON24 webinar marketing platform empowers marketers to engage hundreds and thousands of leads and generate the high-quality, data-driven insights …
Salesforce Introduces Service Cloud Einstein AI to Transform Customer Service Interaction
Meet Service Cloud Einstein, Salesforce’s latest offering. Conceived as the world’s first intelligent customer service platform, the introduction of Salesforce’s …
Leading Communications Provider Leverages Qualtrics to Power Its Global Customer Experience Program
Qualtrics CustomerXM enables global technology company to further its customer-first culture through actionable customer insights Qualtrics, the leader in experience …
Zendesk Expands Amazon Web Services Support to Make Customer Data More Actionable
Zendesk, Inc. announced the Zendesk Events Connector for the newly launched Amazon Web Services (AWS) service Amazon EventBridge. The Zendesk …
Marketing Analytics Is the Key to Revolutionize Your Customer Acquisition Strategy | Quantzig’s Latest Article
Quantzig, a leading analytics advisory firm that offers customized marketing analytics solutions, has announced the completion of their new article …
Why Companies Should Embrace AI to Engage with – Not Market to – Their Customers
Today, we’re at an inflection point in how we engage with customers to better meet their needs. According to a …
Engagement-Led Marketing: How Brands Can Deliver More Customer-Focused Journeys in 2019
Today’s technology-driven digital economy has led to there being more opportunities now than ever for marketers to engage with their …