Live Oak Bank has been named a 2021 Greenwich CX Leader in the U.S. Commercial Small Business Banking category by Coalition Greenwich. The Greenwich CX awards recognize financial organizations that have excelled in three customer…
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Former Amazon Alexa product lead brings new, real-time insights to customer service communications Today, Level AI publicly launched to modernize customer service. The company, founded by former Amazon Alexa product leader Ashish…
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CXone recognized for innovative features and services supporting contact center agility and business continuity designed for today’s work from anywhere requirements NICE announced that it has been selected as the winner in the…
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Text marketing feature with built-in compliance builds on Keap's robust SMS capabilities Keap, the leader in sales and marketing automation software for entrepreneurs, today announced new text marketing capabilities designed to save…
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Technology-Enabled Businesses Grow Faster Than the Competition Armanino LLP announced a specialized focus on digital transformation with DataVue, a methodology for helping companies tackle the full spectrum of digital transformation.…
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Latest Product Aggregates and Funnels Customer Messages From Popular Apps and Services Into a Single Inbox, Building Out Interaction-to-Action Platform Reputation, the global leader in reputation experience management, today introduced its…
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Top Brands like ADT, Gillette, Royal Caribbean, Sling TV, and TriWest Go Digital with Pypestream’s Conversational AI Platform Consumers have gone “all-digital” at an accelerated pace. They communicate through text, buy products in…
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Concentrix’ Essentials platform—which builds on the success of its award-winning ConcentrixCX SaaS platform—helps businesses launch a superior Voice of the Customer (VOC) out-of-the-box solution delivering real-time feedback that helps…
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Implementing WhatsApp will improve customer experience for a variety of automotive services Global cloud communications software and services provider IMImobile PLC, announced that ŠKODA AUTO India has integrated the WhatsApp Business API…
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Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel sales, receivables, customer service and retention Slingshot, the leading 24/7 customer…
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New technology promises to redefine how consumers interact with business, strengthen identity verification and reduce friction when individuals engage with companies across digital channels. Ping Identity, the intelligent identity…
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Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced Ethical Bias Check, a new capability of Pega Customer Decision Hub™ that helps eliminate biases hidden in the…
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The new functionality gives sales teams a holistic view of customer data, letting them automate repetitive sales processes without losing their personal touch ActiveCampaign, the leader in Customer Experience Automation (CXA), announced…
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Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and contact center solutions, announced that Swisscom's customer satisfaction, efficiency and…
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Providing greater clarity into every sales call, demo, and email, ClearSlide leverages Gong revenue intelligence capabilities to drive efficient and effective sales outcomes The ClearSlide sales enablement platform announces that it has…
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New customers, funding and top customer satisfaction set the stage for another decade of growth, innovation and market leadership CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction…
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The weekend before Christmas Day is expected to be the busiest period for travel this winter, with an estimated 100 passengers flying out of Heathrow every minute alone. During the great Christmas getaway, hundreds of thousands of…
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New solutions allow brands to deal with massive volume and shift customers to more effective messaging channels LivePerson, Inc., a global leader in conversational commerce solutions, announced the launch of SocialConnect and EmailConnect,…
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Sapiens partners with Lightico to streamline the "last mile" of the insurance customer journey Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced it has expanded its…
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Sitecore Is Offering Integration for Sitecore Experience Manager™ and Sitecore Experience Platform™ with Salesforce Marketing Cloud Sitecore, a global leader in experience management software, announced that it is delivering phase one of…
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