Sitecore Is Offering Integration for Sitecore Experience Manager™ and Sitecore Experience Platform™ with Salesforce Marketing Cloud Sitecore, a global leader in …
Bluecore Partners With Magento Commerce for Enhanced Personalized Customer Interactions
New Retail Intelligence Offering Will Activate Retailers’ Live Product Sets, Use Insights to Pair Products and Communications with Customers Bluecore, an …
NETGEAR Joins Swrve Series D Funding Round After Successful Deployment of Swrve’s Customer Interaction Platform
NETGEAR Has Invested In the Leading Customer Interaction Platform After Improving Upsell Metrics Using Swrve NETGEAR, a leading provider of …
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
Over 70% of US Consumers Are Less Likely to Use a Brand If Customer Representatives Are Unavailable CGS, a global …
DEG and SessionM Partner to Deliver Smarter Interactions and Impactful Customer Experiences
Powerhouse Platform and Strategic Expertise Will Provide Consumer Brands with a Deeper Level of Loyalty Engagement Full-service digital agency DEG, …
Acqueon and Selligent Partner to Integrate Customer and Marketing Data to Engage and Maximize Every Consumer Interaction
Acqueon Technologies Inc., a leader in proactive customer engagement management, and global B2C marketing automation company, Selligent Marketing Cloud (Selligent), …
Manthan Advances Real-Time Interactions on Its Comprehensive Customer Marketing Platform
Enhanced Journey Builder and Mobile App Marketing Capabilities Add Value to Customer Interactions Manthan, a leading AI and Analytics company, …
J.D. Power and ClickFox Create Alliance that Identifies Cross-Channel Consumer Interactions to Improve Omni-Channel Customer Experience
Aligns with J.D. Power’s Strategy to Offer Leading-Edge Customer Experience Management Capabilities Expanding its industry-leading customer experience solutions, J.D. Power …
Frere Enterprises Recommends Customizing Customer/Business Interactions With Email Marketing
A business has to utilize all sorts of strategies to attract customers, returning or otherwise. A tactic that has been …
Kitewheel’s State of the Customer Journey Report Finds Journey Interactions Growing Exponentially Across Emerging and Legacy Channels
The Analysis of Billions of Interactions Shows that Customer Journey is Becoming More Complex and Mature as Brands Seek to …
Salesforce Introduces Service Cloud Einstein AI to Transform Customer Service Interaction
Meet Service Cloud Einstein, Salesforce’s latest offering. Conceived as the world’s first intelligent customer service platform, the introduction of Salesforce’s …
OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers
OpenText Provides Fresh Insights on Campaign Performance and Customer Sentiment OpenText, a global leader in Enterprise Information Management (EIM), launched …
MarTech Interview with Tom Keiser (Chief Operating Officer) and Elisabeth Zornes (Chief Customer Officer) at Zendesk
"In the APAC region, Zendesk's top customer wins include GroupOn, StashAway, Circles.Life, Grab, Ola, and FoodPanda to name a few." …
OnePIN Named Top 10 Customer Experience Management Solution Provider
OnePIN receives recognition for innovative technology offerings and unparalleled commitment to customer success OnePIN, Inc., the world’s leading provider of …
Alorica Launches Global Recruiting Initiative to Hire 25,000 Insanely Great Customer Experience Associates
Leading Digital Transformation Provider in Search of Thousands of Top Talent to Help Fulfill its Vision of Making Lives Better, …
Retailers and Customers Don’t See Eye to Eye on Returns or In-Store Experiences
Brands Also Seen as Missing the Mark on Shipping and Convenience, Leaving Opportunity on the Table, According to Oracle Retail …
MarTech Interview with Sumant Kawale, VP Customer Success at Cerebri AI
"The latest AI-powered technology use customer journeys as the raw material to fuel the new science of customer journey analytics." …
NICE Solutions Honored by TMC for Driving Innovation and Exceptional Value for Contact Center Customers
Four Nice Solutions Received 2019 Communications Solutions Product of the Year Awards, Highlighting the Strength of Nice’s Robust Portfolio Demonstrating …
Interactions in Context: How to Increase Personalization in Email
As I shared in my previous article, customers now expect nothing less than personal, purposeful experiences from the brands they …
Omnipresence Brings Novel Customer Experiences to the Med Device Industry
Indegene launched its Customer Experience Management (CXM) Platform to the med device industry at the recent MedTech Conference. To showcase …