Holistic Approach and Proven Execution Key Drivers to Customer Success Masergy, a leading provider of secure SD-WAN, cloud communications, and …
BookingBug Debuts Studio to Improve Customer Journey Management for Enterprise Retailers and Banks
New Staff Admin Experience Improves Management, Engagement and Measurement Across Every CX Touchpoint BookingBug, the leader in customer journey management, …
Jivox Launches Groundbreaking AI-Driven Customer Journey Optimization Across Paid And Owned Media
New Capabilities Offer Brands Personalization with a 360-Degree View of Individual Customers Jivox, the personalized digital marketing technology leader, announced …
In the Era of the Digital Customer Journey, Consistency is Key
The birth of online shopping occurred in 1994 when one customer made history by purchasing a CD via the Internet. …
TechBytes with Steven Shapiro, VP, Digital and Customer Journey, Informatica
Steven Shapiro VP of Digital and Customer Journey at Informatica "Intent data" is any information that suggests a person (or …
MIT Global Survey: 90% of Companies Deploy Artificial Intelligence in the Customer Journey
New MIT Technology Review Insights Report Sponsored by Genesys Finds Global Brands Using AI Benefit from Increased Efficiency, Greater Brand …
Kitewheel Positioned as a Leader in Customer Journey Visioning and Orchestration Reports by Independent Research Firm
Kitewheel Also Listed Among Six Providers in the Large Market Presence Segment for Journey Management Kitewheel, provider of the leading …
Predictions Series 2019: Penny Wilson Tells Us Why Social Is an Essential Component of the Customer Journey
In 2018, CMOs should have learned the biggest factor driving their content online. The hunger to drive and magnify Social …
Yieldify Decodes “The State of CJO” for Online Customer Journey
A Latest Survey from Yieldify Finds More Than One-Third of U.S. Marketers Dissatisfied With the Optimization of Their Online Customer …
Dynamic Yield Launches Multi-Touch Campaigns to Scale Experience Delivery Across the Customer Journey
European Electronics Retailer Chal-Tec Cites New Feature as Vital to Experimentation Dynamic Yield, the AI-powered omnichannel personalization engine, announced the …
Affinio Joins Adobe and Episerver in Microsoft’s New Intelligent Customer Journey
Affinio Selected as Part of Microsoft’s Intelligent Customer Journey for Retail, Providing a New Level of Customer Intelligence to Retailers …
CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns
Combined Messaging Suite and Advanced Segmentation Tools Bring More Contextually-Relevant Messages That Build User Engagement Mobile customer engagement and analytics …
Is Your Marketing Operations Team Leading the Customer Journey?
Mapping and operationalizing the customer journey are critical activities for today’s B2B marketer. As more companies turn away from product-centric …
Secure Trust Bank Selects nCino to Enhance the Customer Journey and Automate Business Processes
nCino, the worldwide leader in cloud banking, announced that Secure Trust Bank Plc , a £1.9 billion‐asset British retail and …
CAKE by Accelerize Delivers Vertical Enterprise Software Solution for Mortgage Industry that Combines Customer Journey Analytics with Lead Generation Technology
Digital Marketing SaaS Provider Transforms Lead Acquisition, Management and Routing Process to Boost ROAS and Increase Lead Monetization Accelerize and …
Liferay Analytics Cloud Released to Gain Complete Insights into B2B Customer Journey
Liferay DXP 7.1, Liferay Commerce and Liferay Analytics Cloud Help Business Users and Developers Deliver Insight-Driven Experiences to Acquire and …
Cyara Empowers Contact Centers to Deliver Personalized Customer Journeys
Cyara 7.3 Validates Critical Cx Connections Between the Self-Service and Agent Segments of a Journey, Ensuring Effective Service and High …
Cordial Raises $15 Million to Help Marketers Adapt to the Increasingly Dynamic Customer Journey
Company Doubles Down on Growth as Market Makes Fundamental Shift to Power Everything from Email to SMS with Real-Time Data …
Kitewheel’s State of the Customer Journey Report Finds Journey Interactions Growing Exponentially Across Emerging and Legacy Channels
The Analysis of Billions of Interactions Shows that Customer Journey is Becoming More Complex and Mature as Brands Seek to …
Talkdesk Spring 2018 Release Expands Platform with New Capabilities to Optimize Customer Journey
Context Awareness, CX Manager, Intelligent Routing Configuration and GDPR Compliance Allow Brands to Deliver a Better Experience for Savvy, Self-Service First …