Quadrant Knowledge Solutions announced that it has named SuiteCX as a 2021 technology leader in the SPARK Matrix analysis of the global Customer Journey Mapping (CJM) market. The study provides a competitive analysis and ranking of the…
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The market challenge remains for brands to continue to better understand and serve their customers, when and where they are along the customer journey. Today, few brands are built to effectively engage with consumers on the consumer’s…
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New Heap Journey Maps eliminates blind spots in the user journey for better insights and improved digital experiences Heap, the leading digital insights platform, today published its latest Digital Experience Insights report, which, after…
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DX Attune by RRD℠ supports digital transformation and maximizes ROI of print and digital experiences R.R. Donnelley & Sons Company, a leading global provider of marketing and business communications, today announced the…
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A proper understanding of your end user or customer journey requires a complete breakdown of multichannel customer journey analytics. Customer journey analytics helps analyze customer behavior across different buying touchpoints and over a…
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Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it has been recognized as a Technology Leader in a new analysis of the global customer journey mapping (CJM)…
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Summit Partners’ investment will fuel Optimove’s M&A strategy, hiring and go-to-market of its SaaS application for customer-led growth and retention Optimove, a leader in CRM marketing, today announced a $75 million investment led by…
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Research released today, “The Evolution of Customer Journey Management, For Marketing and Beyond,” finds the majority of brands – 58 percent – are not only struggling with customer journey management, but the approach is focused on the…
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Mapp, the international provider of insight-led customer experiences, is presenting extensive product updates to its Mapp Cloud marketing platform. This year's Summer Update encompasses 16 new functionalities and improvements including the…
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Virtual, in-person, and hybrid customer event company to centralize previously siloed customer information and automate workflows and playbooks. Medallia, Inc., the global leader in customer and employee experience, today…
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Fusion Essence Cloud will automate core processes and digitalize the end-to-end customer journey to support growth in mortgage lending and savings Finastra announced that UK-based specialist building society, Teachers Building Society, has…
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Coolwave Communications, a global provider of voice and messaging solutions, has partnered with LogiSense, a leader in usage-based rating and subscription billing solutions, to optimise and accelerate its processes for customers. The…
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What path should marketers take to build better experience-driven digital journeys? Here are a few best practices that can help take you through the fast lane to better customer engagement.  Some of the world’s fastest growing start-ups,…
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Market Force Information, a worldwide leader in customer intelligence solutions, has expanded its services with a digital and analytic suite designed to help multi-location businesses improve their business by mapping out the customer…
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Twilio Segment, the world’s #1 Customer Data Platform (CDP), announced the launch of Journeys, a new product built on the Segment CDP that allows marketers to easily build sophisticated customer journeys and orchestrate personalization at…
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2021 State of Customer Journey Management and CX Measurement survey reveals that disconnects between marketing and CX teams negatively impact customer experience and business outcomes Pointillist®, an award-winning provider…
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New guide outlines a proven approach to designing and executing optimized experiences through analytics Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, today released The…
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Unique Visualization Feature Maps Out Digital and Non-Digital Touchpoints Across Sources and Over Time, Showing Prospect Opportunities from Creation to Close Full Circle Insights®, Inc., maker of comprehensive sales and marketing…
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Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today it is the only customer communications management (CCM) solutions provider that has…
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R2integrated, an award-winning digital experience agency, today announced that R2i Chief Technology Officer Michael Paige will host a fireside chat with Tony Martin, Director, Regional Marketing, W.R. Grace & Co., at the upcoming global…
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