Automation and Artificial Intelligence are two quick solutions to a major 2019 Marketing issue: lack of speed. This goes beyond …
Vivint Solar Chooses InMoment to Light the Way Through the Customer Journey
Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys Vivint Solar, a leading, …
Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty
Medallia, Inc. , the global leader in experience management, announced Big Lots has selected Medallia Experience Cloud to curate a …
Namogoo Raises $40 Million to Prevent Customer Journey Hijacking and Protect User Privacy
Led by Oak HC/FT, Series C will Enable Namogoo to Expand its Client-Side Platform into New Markets and Launch its …
Lytics Enhances Customer Journeys with Salesforce Marketing Cloud Integration
Marketers Can Easily and Effectively Weave Campaigns Between Lytics and Salesforce Marketing Cloud Using Shared Insights Customer journeys just got …
OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers
OpenText Provides Fresh Insights on Campaign Performance and Customer Sentiment OpenText, a global leader in Enterprise Information Management (EIM), launched …
Reputation in the Online World: How Brands Can Cut Through the Endless Choices of the Customer Journey
Customer Journey is evolving. This change in customer behavior could see the internet account for as much as 53% of …
Panasonic Launches ClearConnect™ To Help Restaurants and Retailers Improve Customer Journey, Profitability
Integrated Ecosystem Features Proven Kiosk Solutions That Create Operational Efficiencies and Put the Consumer in Control There’s a revolutionary new …
Folloze Expands AI-Driven Personalization Engine with Release of Full-Cycle Customer Journey and Data Integration Capabilities
Industry-leading solution drives hyper-personalized experiences across the entire customer lifecycle and leverages integrations with Demandbase, Salesforce and Oracle Eloqua Folloze, …
Jumpshot Strikes Strategic Partnership Deal with Ascential to Provide Marketers with Deeper Visibility into the Entire Online Customer Journey
Ascential Receives a 35 Percent Equity Stake in Jumpshot Valued at $60.76 Million; The Deal Brings Marketers Unparalleled Path-To-Purchase Consumer …
Rich Messaging Will Transform the Customer Journey
New technologies like 5G and Rich Messaging are turning 2019 into a pivotal year for mobile marketing. Arguably, the industry …
94% of Consumers Are Frustrated by Disjointed Experiences and Poor Customer Journeys
Research Shows There’s No ‘Third Time Lucky’ for Brands Failing at Customer Experience New research launched from Thunderhead reveals that two …
Masergy Selected as a Global Premier Partner for Cisco Customer Journey Platform
Holistic Approach and Proven Execution Key Drivers to Customer Success Masergy, a leading provider of secure SD-WAN, cloud communications, and …
BookingBug Debuts Studio to Improve Customer Journey Management for Enterprise Retailers and Banks
New Staff Admin Experience Improves Management, Engagement and Measurement Across Every CX Touchpoint BookingBug, the leader in customer journey management, …
Jivox Launches Groundbreaking AI-Driven Customer Journey Optimization Across Paid And Owned Media
New Capabilities Offer Brands Personalization with a 360-Degree View of Individual Customers Jivox, the personalized digital marketing technology leader, announced …
In the Era of the Digital Customer Journey, Consistency is Key
The birth of online shopping occurred in 1994 when one customer made history by purchasing a CD via the Internet. …
TechBytes with Steven Shapiro, VP, Digital and Customer Journey, Informatica
Steven Shapiro VP of Digital and Customer Journey at Informatica "Intent data" is any information that suggests a person (or …
MIT Global Survey: 90% of Companies Deploy Artificial Intelligence in the Customer Journey
New MIT Technology Review Insights Report Sponsored by Genesys Finds Global Brands Using AI Benefit from Increased Efficiency, Greater Brand …
Kitewheel Positioned as a Leader in Customer Journey Visioning and Orchestration Reports by Independent Research Firm
Kitewheel Also Listed Among Six Providers in the Large Market Presence Segment for Journey Management Kitewheel, provider of the leading …
Predictions Series 2019: Penny Wilson Tells Us Why Social Is an Essential Component of the Customer Journey
In 2018, CMOs should have learned the biggest factor driving their content online. The hunger to drive and magnify Social …