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ActiveCampaign Expands Its Customer Experience Automation (CXA) Solution to Power Service and Advocacy Through the Entire Customer Lifecycle

Customer support and account management teams now have the tools to strengthen customer advocacy through more personalized customer dialogue at every touchpoint ActiveCampaign, the leader in Customer Experience Automation (CXA), launched their CXA for Service solution, which meaningfully connects service and support interactions to the entire customer experience. Too many businesses treat success and support as an afterthought, and rely on canned responses, cold outreach, and autoresponders for post-sale customer…

BlueConic Expands Customer Lifecycle Orchestration Capabilities

Latest Release from the CDP Propels Cross-Channel Customer Lifecycle Marketing to the Next Frontier BlueConic, the world’s leading pure-play customer data platform (CDP), announced enhancements to its best-in-class lifecycle orchestration capabilities, which enable marketers to move beyond channel-specific campaign workflows and instead, orchestrate cross-channel lifecycle marketing programs that are responsive to each customer’s unique journey based on the real-time, unified customer profile data at the platform’s core.…

MetaCX Launches B2B Customer Lifecycle Platform to Transform Supplier/Buyer Relationships for a Performance Economy

At a Time When Buyers Demand Proof of Value, MetaCX Delivers Transparent, Outcomes-Based Collaboration at Every Stage of the Revenue Cycle MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle, today announced the launch of the MetaCX platform, the first collaborative B2B customer lifecycle solution that ensures transparent, value-based alignment between suppliers and buyers. After two years of research and development, and more than half a billion customer events processed with 18 early…

TZP Group Closes Investment in Evergent to Amplify and Expand Its Position With Its Revenue and Customer Lifecycle Management Platform

Evergent Technologies, Inc. a leading provider of revenue and customer lifecycle management solutions, announced that it has received a strategic investment from TZP Group, through TZP Capital Partners III, LP. TZP is a New York-based private equity firm. The addition of TZP to the Evergent team will support Evergent's goal to expand and add scale to its global operations, and accelerate the ability for its digital service provider customers to monetize their direct-to-consumer (D2C) services with the Company's…

ActiveCampaign Expands Its Customer Experience Automation (CXA) Platform to Help Sales Teams Automate Personalized Customer Interactions…

The new functionality gives sales teams a holistic view of customer data, letting them automate repetitive sales processes without losing their personal touch ActiveCampaign, the leader in Customer Experience Automation (CXA), announced its expanded sales functionality, which includes custom and pre-built sales automations, a built-in CRM, and native integrations like Google Sheets and Slack. ActiveCampaign's CXA platform has everything growing companies need to make connections scalable, by automating personalized…

E-Vision Selects Evergent’s Revenue and Customer Lifecycle Platform to Power OTT TV Service Across MENA

E-Vision, a subsidiary of Etisalat Group announced that it has selected Evergent, provider of solutions for revenue and customer lifecycle management to power its multi-country OTT TV service with its multi-tenant platform to support rollout of the E-Vision service across MENA region and Pakistan. This partnership will enable the launch of multi-screen and multi-language OTT services quickly and cost-effectively. This complements E-Vision's existing robust content and channel licensing business, which spans Hollywood…

Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management

Evergent Enables the Transformation to Digital Services via Its Immersive AI-Driven Customer Lifecycle Management Evergent, a global provider of solutions for Revenue and Customer Lifecycle Management, announced an innovative solution that assists traditional service providers with their digital service transformation. The solution will combine Evergent's Artificial Intelligence (AI)-Module with Google Cloud BigQuery and Google Cloud Contact Center AI to provide consumers with real-time, self-service capabilities.…

CleverTap Scoops $26 Million Funding; Focused at Driving Innovation in Customer Lifecycle Management Technology

Focus on Product Innovation, Data Science-Driven Product Capabilities for Enterprises to Optimize Customer Experiences at Scale Customer lifecycle management platform, CleverTap, announced a $26 million Series B funding round, led by Sequoia India with participation from new investor, Tiger Global Management, and existing investor Accel. The funds will be used to accelerate CleverTap's data science-driven product capabilities and scale to meet fast-growing demand for its customer lifecycle management platform. The new…

Agiloft Ranked as Value and Customer Leader in Spend Matters’ Spring 2020 Solutionmap for Contract Lifecycle Management

Agiloft’s No-Code CLM Platform Receives Top Ratings by Spend Matters for Fourth Consecutive Quarter, Adding to a Series of Major Industry Distinctions. Agiloft, the global standard in contract and commerce lifecycle management, announced that leading industry analyst firm Spend Matters rated the company a Value Leader and Customer Leader in its Spring 2020 SolutionMap for Contract Lifecycle Management. With rankings based on technical or functional criteria, SolutionMap is the definitive procurement technology…

ActiveCampaign Closes Q3 Crossing 120,000 Customers

The Company Also Adds Key Executives and Sets Plans to Grow From 650 to Over 1000 Employees by the End of 2021 to Fuel Continued Customer Success and Growth ActiveCampaign, the leader in Customer Experience Automation (CXA), has surpassed 120,000 active customers on its CXA platform. This announcement comes shortly after its announcement of $100 million in ARR and 100,000 customers in May 2020. While businesses across the globe faced challenges and instability due to COVID-19, ActiveCampaign has consistently grown its…

ActiveCampaign Announces 85,000 Customers Are Leveraging Integrations Through Its Marketplace, More Than Any Other Marketing Automation…

This milestone is marked by the launch of App Studio, a developer solution that makes it easy for B2B technology providers to build and market integrated customer experience automation (CXA) applications to ActiveCampaign customers With over 85,000 customers using at least one app or integration to power their business, ActiveCampaign, the leader in Customer Experience Automation (CXA), now has more customers using integrations than any other marketing automation provider. ActiveCampaign customers can seamlessly connect to…

BlueConic Wins Back-to-Back “Best Customer Data Platform” Awards

CDP honored with MarTech BreakThrough Award win for second straight year BlueConic, the world’s leading pure-play customer data platform (CDP), announced that it has been named “Best Customer Data Platform” in the third annual MarTech Breakthrough Awards program conducted by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global marketing, sales, and advertising technology industry today. It’s the second consecutive year the company has…

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath RPA platform combined with Sitel Group’s decades of customer service know-how delivers new CX and automation capabilities for global brands UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 4.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform…

MetaCX Announces Major Product Advancements to Digitally Transform the B2B Customer Experience

Milestone Product Release Brings to Life the First and Only Collaborative Platform for the Entire Customer Lifecycle; Fuses Real-Time Data With the Most Advanced CX for B2B Available Today MetaCX, the pioneer in a new outcomes-based approach for managing the customer lifecycle,  announced a major product release that brings together a powerful collection of capabilities for managing B2B customer relationships at scale. These new capabilities build upon early commercial releases of MetaCX, helping SaaS and digital product…

Survey: 4 of 5 Technology Professionals Say Customer-Impacting Issues Impede Ability to Innovate

xMatters ‘State of Automation in Incident Management’ Report Finds Current Incident Management Processes and Tools Increasingly Insufficient for Driving Innovation and Maintaining Uptime Findings from the xMatters State of Automation in Incident Management research released show that enterprise digital transformation budgets continue to increase despite a recession, developers find it challenging to innovate and standard incident management tools and processes hinder digital service resilience. Digital service resilience…

Wayfair Names Fiona Tan Global Head of Customer and Supplier Technology

Wayfair Inc., one of the world’s largest online destinations for the home, named Fiona Tan Global Head of Customer and Supplier Technology. Tan joins Wayfair with more than 25 years of experience leading technology teams at dynamic and fast-growing companies, including six years in executive leadership roles at Walmart overseeing technology and engineering. In her role at Wayfair, Tan will drive the continued growth of Wayfair’s world-class Engineering organization while setting the vision and strategy for the development of…

Equifax, LVMH and the State of Illinois Trust the Okta Identity Cloud to Secure Workforce and Customer Identities

Organizations across industries leverage the Okta Identity Cloud to adapt to challenges brought on by the COVID-19 pandemic Okta, Inc., the leading independent provider of identity for the enterprise, announced that Equifax and LVMH selected the Okta Identity Cloud to seamlessly and securely connect their people to critical applications. Okta also announced that the State of Illinois successfully deployed the Okta Identity Cloud to enable its workforce to address the challenges brought on by the COVID-19 pandemic. Okta…

CleverTap Names Abhishek Gupta as Chief Customer Officer

CleverTap, the leading AI-powered customer lifecycle, and user retention platform announced the appointment of Abhishek Gupta as Chief Customer Success Officer. Mr. Gupta brings over 18 years of SaaS and customer success experience which he will apply toward accelerating CleverTap’s momentum as a leading provider of customer engagement and retention solutions in the competitive mobile marketing technology landscape. "As a customer-first organization, investing in the growth of our customer success team is of paramount…

Jacqueline Rousseau-Anderson Joins BlueConic as Senior Vice President, Customer Success

BlueConic, the world’s leading pure-play customer data platform (CDP), announced that Jacqueline Rousseau-Anderson has joined the company as Senior Vice President of Customer Success. In this role, Rousseau-Anderson will lead and strengthen a high-performing, global customer organization for BlueConic. BlueConic’s dedicated customer success managers help organizations obtain the maximum value and benefit from their CDP investment. Rousseau-Anderson will further solidify BlueConic’s differentiated customer experience – one…

Oracle Cloud VMware Solution Now Available in All Global Regions and Oracle Dedicated Region Cloud@Customer

Delivers support for scale production VMware workloads in a customer-controlled tenancy Customers include Entel, largest telecom provider in Chile and the third largest in Peru Building on the recent launch of Oracle Cloud@Customer, Oracle continues an aggressive push to deliver flexibility and scale that meets customers where they are in their cloud transformation. Today Oracle announced availability of Oracle Cloud VMware Solution, a dedicated, cloud-native VMware-based environment that enables enterprises to easily move…