SparkPost Design Tracker Solution Integrates with Litmus Enterprise Platform for Optimum Customer Messaging Experience

SparkPost, the world's largest email sending and deliverability platform delivering nearly 40% of the world's email, announced it has incorporated the Litmus platform's email optimization technology into its popular Design Tracker solution, providing a more seamless email marketing experience. Design Tracker is an enhanced feature within the company's Inbox Tracker functionality. Combining the power of Litmus with SparkPost allows greater collaboration, improved email marketing efficiency, and more success and engagement…

Pidj.co Launches with Business Text Messaging Platform for Marketing & Customer Engagement

Automated and Two-way SMS/MMS Solution Available Online or Through Indirect and White-label Partners Pidj.co, a nationwide provider of business texting services, announced its official launch and the availability of its flagship messaging, marketing and customer engagement platform, which enables businesses to use their existing business phone numbers to connect with customers instantly via automated and two-way text messages on their mobile devices. Pidj.co is the latest venture for communications industry veterans…

NovelVox Launches CX Infinity, The New Age Messaging And Multichannel Customer Engagement Platform

NovelVox, the leading contact center solution provider, announces the launch of CX Infinity – the business messaging and customer engagement platform. Today where customers are trying to approach businesses via 7 different channels on average, it is important for businesses to transform the way they interact with the customers and take a leap from just phone or emails. CX Infinity is a multichannel solution to deal with all such big challenges. The features are designed to benefit Cisco contact centers to further enhance…

Conversocial Redefines Omnichannel With CX Platform For Customer Engagement Across Messaging Channels

Conversocial Launches New All-In-One Messaging Suite Combining AI, Bot and Human-Agent Engagement Conversocial, the leader in conversational customer experience, today announced new platform and pricing offerings. By combining AI and human agents in a single platform, Conversocial is empowering brands to deliver unique experiences, at scale, across the customer lifecycle. The all-new Conversational Customer Experience Platform by Conversocial brings together four key capabilities into a single customer engagement suite…

Liveperson’s LiveEngage Platform Enables T-Mobile Customers to Connect with Their Team of Experts Through Messaging

LivePerson, Inc., a leading provider of conversational commerce solutions, announced that its LiveEngage platform enables messaging for T-Mobile's vaunted Team of Experts approach to customer care. LiveEngage connects T-Mobile Team of Experts to the different messaging platforms that customers prefer, providing the automation and operational capabilities necessary to run a customer care experience over messaging, at scale. "LivePerson works with the most innovative brands in the world so that they can have one-to-one…

Aptitude Research Recognizes iCIMS for its Global Talent Acquisition Capabilities and Superior Customer Support

iCIMS Continues to Lead the Market with Recognition from Leading Analyst Research Firm iCIMS, the leading talent cloud company, has been recognized by Aptitude Research in The Aptitude Index Report: Talent Acquisition Systems (2021) as a provider with strong global capabilities, superior customer support, and unique virtual communication capabilities for candidates and employees. The report highlights iCIMS' ability to enable customers to accelerate virtual hiring and integrate recruiting into the hiring team's flow of work…

Gladly Adds Integration with Instagram Messaging to Help Brands Connect Directly with Customers Where They Shop and Socialize

New integration to Gladly platform provides customer service agents with a single thread for all customer communications, regardless of channel Gladly, the customer service platform that helps brands deliver a more personalized customer experience, today announced its integration with the Messenger API for Instagram. With the latest integration, brands can now easily and efficiently scale their support across Instagram to better meet the needs and expectations of today’s savviest social shoppers. Marketing…

OneSignal Announces Strategic Investment from HubSpot to Drive Omni-Channel Marketing Automation for Customers

HubSpot invests and collaborates with OneSignal to support robust developer community OneSignal Inc, the leading solution for customer engagement messaging, announced today that it has received a strategic investment from HubSpot, the customer relationship management (CRM) software platform for scaling companies. Together, OneSignal and HubSpot will work to bring advanced omni-channel marketing automation to growing organizations globally. HubSpot's investment offers an opportunity to tap OneSignal's robust developer…

Identiv Launches Unified, Open-Platform Video Management System with Data-Enabled, Real-Time Security Intelligence

Identiv, Inc., a global leader in digital identification and security, announced the launch of Velocity Vision, a unified, open-platform video management system (VMS) built to provide a data-enabled security solution delivering intelligence in a single-pane-of-glass view. The significant product release collects more intelligent security and business data to support complex security strategies, reduces the gap between siloed systems and data capture, and makes it easier to connect external systems and data for…

Stirista Unveils Real Time OMNA Identity Graph Platform

Comprehensive Audience Intelligence Platform Delivers Strongest CTV Backbone in Industry; Allows Marketers to Enrich or Onboard CRM First-Party Data Giving brands and agencies the ability to elevate their data with consumer intelligence, Stirista today launched OMNA, the authoritative Identity Graph. Updated in real-time utilizing billions of transactions, Stirista’s Identity Graph platform enables marketers to have access to hundreds of identifiers across millions of online, offline, social, and household…

Qualtrics Introduces New Innovations that Empower Companies to Create the Products, Services, and Experiences Customers Want Now and Next

DesignXM is a new product for researchers and analysts to conduct sophisticated research at scale and accelerate decision-making based on customer insights Experience Design studio is a set of new solutions that help business leaders design breakthrough products and services based on customer sentiment and market research to attract and retain loyal customers Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today introduced DesignXM and Experience Design studio, two new…

Bright Pattern’s Latest Release Supports The Most Extensive Number Of Social Messaging Apps In The Industry

Innovative companies in all global regions are using Bright Pattern to provide effortless customer experience on popular messaging apps including Facebook Messenger, Twitter, WeChat, WhatsApp, LINE, Viber, and Telegram. Bright Pattern, a leading provider of cloud-based omnichannel communication software for innovative companies, supports the most extensive number of messaging apps including Facebook Messenger, Twitter direct messaging, WeChat, WhatsApp, Viber, LINE, and Telegram. With the rise of the remote workforce, the…

PowerInbox Rebrands To Jeeng, Kicks Off A New Era In Personalized, Automated Messaging For Publishers

Expanded Platform Moves Beyond Monetization to Offer Digital Publishers Proven Audience Engagement & Revenue Growth Through Email, Push Notifications & More PowerInbox, the trusted email engagement and monetization partner for publishers, today unveiled a complete rebrand and new name: Jeeng, which more accurately reflects the company's expanded vision and innovation roadmap for delivering personalized, automated messaging for publishers. Marketing Technology News: Yotta Extends Infrastructure And Cloud-Hosted…

­­Acquire Launches First Conversational Customer Experience Platform For The Modern Digital Landscape

Unified CX Platform Helps Businesses Adapt and Thrive in the New Era of Digital Transformation Acquire, a leading conversational customer experience (CX) platform, today announced the release of their newest software that streamlines customer conversations, automates workflows, and enables teams to better analyze support and service efficiency. Acquire's offering is the first platform designed to help businesses serve customers in the digital-first era of communication. Marketing Technology News: Comscore Elevates…

Ada Revolutionizes Customer Experience; Helps Leading Brands Provide Valuable Automated Experiences At Scale

With Ada’s No-Code Conversational AI Platform, Organizations Can Break Down Departmental Silos with Automation Across the Customer Journey Ada, the leader in Automated Customer Experience (ACX), today announced its biggest launch to date and introduces Ada Engage. The company is revolutionizing how businesses deliver valuable interactions across every stage of the customer journey. Until now, departmental silos have hindered organizations’ ability to put the customer first. With Ada Engage, businesses are…

Smart AdServer Achieves Top Ranking In “Most Secure Ad Platforms” Of 2020 According To Recent Analysis By Confiant

Global Independent Adtech Platform Credits Advanced Ad Security Technology and Strict New Client Standards According to advertising security leader, Confiant, Smart AdServer was shown to have the lowest security violations rate amongst sell side platforms in 2020. Building upon its 2020 Demand Quality Report data, which includes more than 100 platforms across 650 million impressions monitored, Confiant assessed that Smart AdServer ranked top among the leading performers across the entire data set for the year. Smart, a…

Stingray Business and Space Factory Media Announce Partnership with FAT Brands for Global Music and Customer Experience AI-Driven Insights…

Services to initially launch at Fatburger and Johnny Rockets locations Stingray Business, a leading business-to-business multi-platform music and in-store media solution provider, and Space Factory Media, a digital media collective, today announced that they have signed an agreement to provide custom music, insights, and AV systems solutions for FAT Brands, a leading global franchising company that strategically acquires, markets and develops fast casual and casual dining restaurant concepts around the world. Marketing…

Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest…

Infosys Cobalt and LivePerson's Conversational Cloud and AI combine to help enterprises capture the full sales impact and cost savings from conversational experiences Infosys, a global leader in next-generation digital services and consulting, and LivePerson, Inc., a global leader in Conversational AI, today announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. The partnership will enable brands…

Veritas™ Receives One of the Highest Ratings in 2021 Gartner Peer Insights ‘Voice of the Customer’ for Enterprise Information…

Distinction based on reviews from end-user professionals with hands-on experience using Veritas Enterprise Vault™ Veritas Technologies, a global leader in data protection, availability and insights, today announced the company is being named a 2021 Gartner Peer Insights Customers’ Choice in Enterprise Information Archiving. Veritas Enterprise Vault™ received 4.7 stars out of 5.0 – one of the highest overall ratings in the report - based on verified IT customer reviews during the past 12 months. Marketing…

The Platform of Choice for Distributed Teams: G2 Ranks Asana #1 Leader in Project Management

Asana tops Enterprise Grid® Leader quadrant for the sixth consecutive quarter Asana, Inc., a leading work management platform for teams, has been named the leader in G2’s Spring 2021 Grid® Report for Project Management, marking six consecutive quarters in the prestigious ranking’s Leader quadrant. Based on more than 7,000 customer reviews on G2, 91% of respondents rated Asana with a 99 out of 100 score on user satisfaction and market presence for project management, the highest of all 146 vendors…