OneSignal State of Customer Messaging in 2023: Companies Are Reducing Marketing and Product Spending and Focusing Too Heavily on Customer Acquisition OneSignal, the world's leading customer engagement platform, today announced the findings…
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Research shows that 99% of marketers say they will shift their customer engagement strategies as consumers tighten their everyday spending Braze, the comprehensive customer engagement platform that powers interactions between consumers…
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The 5th Annual Broadridge CX and Communications survey uncovers correlation between consumer demand for an elevated communications experience and companies' abilities to retain customers. Consumers are making drastic cutbacks on their…
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With the economy on the brink of recession, now's the time for companies to adapt their marketing strategies to focus more on retention and existing customer growth. When businesses are looking to manage spending, a strategy that…
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Dialpad Ai Agent Assist and soon to be released, Ai QA Scorecards to provide real-time insights to maximize success with customers, reduce contact center costs, and minimize staff attrition Dialpad, Inc., the industry leader in AI-powered…
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Retail, financial services, media and entertainment were most impacted by poor onboarding experience Applause, the world leader in testing and digital quality, recently surveyed more than 4,200 members of their uTest community,…
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User experience design (UX) is the process of making something easy to use and more desirable. It focuses on human-product interaction as a whole and involves aspects of hardware design. User interface design or UI design is a part of UX…
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Net customer retention rate jumps to 112% as Prophix wraps its strongest quarter in company history with 1,700 active customers Prophix Software, a global leader in Corporate Performance Management (CPM) software, today released its…
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The startup is reimaging safe, private B2C communication on the blockchain NFT marketplace Exchange.Art has launched its Notification NFT, a new way to communicate with consumers using Web 3.0 technology. NFTs, non-fungible tokens, are…
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Integrated Solution Empowers Enterprises to Accelerate Growth and Build Lasting Customer Bonds Through Value-based Engagement Leveraging First-party Data Annex Cloud, a global, enterprise technical solutions provider of…
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O'Neil Digital Solutions, the nation's leader in Customer Communications Management (CCM) and Customer Experience (CX), has launched ONEinteractive, a SaaS solution that optimizes the client-customer relationship for its financial services…
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New tools extend ValueCloud® to customer success, providing unprecedented visibility and insights into customer value achievement; DecisionLink launches first certification program for CVM to ensure success within 90-days DecisionLink, the…
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Today Bumped — the tech company on a mission to create an ownership economy — released data from their two-year pilot study indicating that there is still incredible value to activating, engaging, and retaining existing consumers. As more…
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Organizations in LATAM Looking to Scale Through the Delivery of Hyper-personalized Customer Experiences Can Now Leverage the Joint Annex Cloud and Pyxis Loyalty Experience Management Solution to Stay Competitive in an Accelerated Market…
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AI-powered personalization supports energy transition to zero carbon and mass electrification Bidgely announced it has deployed its UtilityAI Platform with energy retailers in Europe to directly support them on their journey through the…
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The rise of social media made it much easier for brands to build and maintain relationships with customers. With about 79% of the US population being on Facebook, advertising on this platform can effectively expose your brand to a variety…
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Omnisend Research Shows That E-Commerce Marketers Adopting an Omnichannel Strategy with Three or More Channels Are Seeing a 90% Higher Customer Retention Rate Than Those Who Are Not Omnisend, omnichannel marketing automation platform for…
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Attracting and retaining customers has always been a tricky situation, but today’s fragmented climate of digitally native brands, direct-to-consumer brands, and, well, Amazon, have made the landscape more perilous than ever for enterprise…
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New conversation intelligence capabilities empower brands to drive more efficient marketing, faster revenue growth, and better customer experiences using the best of digital and human touch Invoca, the cloud leader in AI-powered…
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This article discusses key messaging trends and tactics companies should implement in order to increase customer acquisition and retention. Using data from 100 billion daily messages and interviews with more than 500 OneSignal customers,…
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