Top Scores in Customer Satisfaction, Continuity of Use and Recommendations by Third Party Indicators Drive Accolades NICE announced that it …
Belgian Telecom Provider Speeds Delivery of Customer Services with Oracle
Proximus taps virtualized Oracle SBC Solution to boost deployment versatility, cut costs, and speed deployment Proximus, a leading international communications …
AnsweriQ Unveils New Single-Click Automation for Customer Service Teams
AnsweriQ’s Robo Assist Enables Freshly to Reduce Customer Service Response Times by 90% Utilizing Artificial Intelligence (AI) and Robotic Process …
Gladly Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
Gladly Helps Brands Build Empathetic Conversations By Putting the Customer at the Center of Every Interaction Gladly, a company that’s …
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[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm
[24]7 AIVA listed as differentiated in Omnichannel, agent augmentation, human and AI blending, vertical specialization, vision, and roadmap [24]7.ai, a …
UK Companies Face Boycotts for Slow Customer Service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That …
TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs
Data collected from more than 220 call centers shows drastic cost reductions and enhanced customer experience TechSee, a global leader …
Domo IoT Cloud Now Integrates with Zendesk Data Platform to Deliver Better Customer Service
As part of this partnership, Domo and Zendesk launched the Zendesk Customer Success for IoT App, an application built on …
Voicesense Wins Excellence in Customer Service’s Technology of the Year Award
Company’s Voice-Based Predictive Analytics Technology Acknowledged for Enabling Call Centers to Accurately Forecast Behavioral Tendencies and Provide Personalized Customer Service …
UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
UJET’s Cool Vendor Recognition Comes in 2019, a Time of Record Growth, Key Customer Wins, and New Product Innovation UJET, …
Kustomer Raises $40 Million in Series D Funding, Accelerates Growth of Enterprise Customer Service Platform
Round led by Tiger Global Management with participation by Battery Ventures Kustomer, the SaaS platform that is reimagining enterprise customer …
Quantifying the Business Impact of Customer Service in Singapore
Customers regularly experience issues. In every industry a customer will inevitably contact customer service to voice a problem. “I’ve bought …
Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering
Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Companies, Selected by Ocular Technologies, Customer Experience Leader …
Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
Watson Has Helped Regions Answer over 1.5 Million Customer Calls and 1.4 Million Banker Questions IBM announced that Regions Bank …
Introducing Avatier Apollo: The World’s First Workforce & Customer Service Automation AI Virtual Assistant
Securely Automate Any It Task Using the Most Popular Messaging Channels. No Mobile Apps to Install. No Websites to Visit. …
Cigna and Express Scripts Further Enhance Customer Service Offerings Through New Collaboration with Amazon Alexa
Cigna and Express Scripts Introduce Amazon Alexa Voice Skills to Make Health Care More Personalized and Convenient for Customers Cigna …
Süpersonic Taps Sparkcentral to Provide Super Customer Service on Top Digital Messaging Channels
#1 ISP in South Africa Partners with Industry-Leading Messaging Customer Service Platform to Power Effortless Customer Care and to Support …
Bigtincan Wins Bronze Stevie Award in 2019 Stevie Awards for Sales & Customer Service
Bigtincan, the leader in mobile, AI-powered sales enablement automation, was presented with a Bronze Stevie Award in the “Sales Enablement …
Helpshift Performance Index: What Customer Service High Performers Do Differently
Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch New proprietary internal data has been released by Helpshift, …
Nuance Recognized as Leader in Intelligent Customer Engagement at 13th Annual Stevie Awards for Sales & Customer Service
Conversational AI Technology and Enterprise Customer Deployments Credited for Market Innovation and ROI Nuance Communications, Inc. announced its products and …