New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30% and trains new agents 70% faster Gnani.ai, a global frontrunner in Conversational AI and…
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Integration of ChatGPT-3 and DALL.E Opens Endless Possibilities for Virtual Enterprise World ENGAGE XR Holdings Plc , a virtual reality ('VR') technology company and provider of virtual communications solutions in the metaverse, announced…
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Informatica , the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology Service & Support ProgramSM, announced that the company has recently earned the Certified Assisted Technical…
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Conversational AI software helps enterprises increase automated resolutions for customers Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada's platform…
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New additions to seamless DCS platform—including pre-integrated automation—drove exponential growth in both new and existing markets for 2022 Glia, the leading provider of Digital Customer Service (DCS), has completed another year of…
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RingCentral Helps Leading Logistics Provider Increase Sales, Improve Efficiency MegaCorp Logistics, one of the fastest-growing logistics companies in the U.S., has partnered with RingCentral, Inc., a leading provider of global…
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The large language models behind ChatGPT will be used to increase automated resolutions for customers Ada, the customer service automation company, today announced it is now leveraging technology from OpenAI, the AI research and deployment…
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Unifies Human-Driven and Bot-Powered Customer Service Capabilities for Exceptional Omnichannel Support and Better Informed Agent Interactions Zoho Corporation, a leading global technology company, launched new tools for Zoho Desk, the…
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Integration allows community and regional financial institutions to transform customer service within the digital domain Glia, the leading provider of Digital Customer Service (DCS), announced that its digital-first solution is now…
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Supporting Aramex’s continuous commitment to innovating its overall customer experience Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Aramex – the Dubai-based…
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Dixa, the conversational customer service platform, announces Dixa Discover, a new analytics suite to help businesses leverage customer service data to make better business decisions. Dixa Discover combines agent performance data, customer…
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Conversation intelligence solution provides insights and metrics to improve customer experience Glia, the leading provider of Digital Customer Service (DCS), and Tethr, the leading AI-powered conversation intelligence platform, today…
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CX platforms join to improve insights from live and virtual agent interactions, broadening the reach of data accessible for analysis and improving customer outcomes Boost.ai, a leading cloud-based provider of conversational artificial…
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NICE recognized in 2022 Gartner® Critical Capabilities for Contact Center as a Service NICE  announced that NICE has received the highest scores for Digital Customer Service Center, the newest use case included in the 2022 Gartner Critical…
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This is the fourth year Deltek has earned the Certified Technology Service and Support distinction Deltek, the leading global provider of software and solutions for project-based businesses, announced they were named a recipient of the…
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Tethr, the leading AI-powered conversation intelligence platform, announced winners of the first CXcellence Awards, recognizing achievements among its users in customer experience as part of National Customer Service Week, Oct. 3-7, 2022.…
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eGain Corporation , the leading knowledge management platform provider for customer engagement automation, announced that it has been named in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems. “In 2022, 74%…
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Infobird Co., Ltd, a leading provider of AI-powered customer engagement solutions in China, today announced that it has recently engaged with a well-known taxi enterprise in China. Together with the client, the Company will build an…
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Customer experience comes above everything else. Whether it is B2B industry or B2C, every marketer works towards this end goal – keeping the customer happy and satisfied. There are a lot of challenges when it comes to ensuring high…
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‘Over-demanding customers, increased operating costs, and pricing pressure are the top three challenges faced by B2B sellers.’ GoodFirms, a globally renowned research, ratings, and reviews platform, recently released its new research…
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