New real-time, AI-based customer satisfaction measurement helps contact centers improve their service quality IrisCX, the smart video platform for virtual product selection, DIY setup, and support, introduced Session Score, a…
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Frame AI, the leading AI-powered, customer intelligence platform, announced today the availability of new product features focused on Enterprise use cases, including Cost Tiers, Score Builder, and HIPAA compliance. The product updates…
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Leading Conversational AI company earns Best AI-Enabled Content Solution and Best Customer Service Solution awards from the principal trade association for software LivePerson, a global leader in Conversational AI, won Best AI-Enabled…
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Lucidworks Fusion combines with Google’s Vertex AI, Discovery AI, BigQuery, Vision, Dialogue Flow, and Contact Center AI (CCAI) to orchestrate the entire customer journey Joint solutions improve relevance and user experience…
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TaskGPT is the latest solution from TaskUs’ AI Services Business Leading financial technology company MoneyLion signs on as an inaugural TaskGPT partner TaskUs, Inc, a leading provider of outsourced digital services and…
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Hootsuite’s upgraded Inbox product provides a comprehensive view of all customer engagements simplifying social customer service for internal teams As the global leader in the social media management space, Hootsuite understands the…
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Esker, a global cloud platform and leader in AI-driven process automation solutions for Finance, Procurement and Customer Service functions, announced that its Customer Service solution suite is getting a helping hand from ChatGPT, a…
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Automation Anywhere's customer support team collects its third industry recognition this year at the 2023 Globee Awards for Sales, Marketing, Service, and Operations Automation Anywhere, the #1 leader in cloud-native intelligent…
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AI training parameters and enterprise-grade security empower customer service organizations to harness the full power of generative AI while bearing none of its risks Simplr, a bot-first CX outsourcing solution that offers automation and…
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Enables clients to leverage full capabilities of Microsoft Digital Contact Center Platform TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions,…
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Infobird Co., Ltd., a leading provider of AI-powered customer engagement solutions in China, announced that it has recently integrated ChatGPT to upgrade its artificial intelligence customer service system. ChatGPT, as one of the leading…
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Multilingual AI capabilities will improve user satisfaction, drive insights, save time, improve data integrity, and automate processes One AI, a platform that enables businesses to utilize the world's best generative AI in their…
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Sprinklr Service helps its customers redefine service for digital consumers. Sprinklr announced the winter release (v. 18.2) of its unified customer experience management (Unified-CXM) platform for modern enterprises. Release 18.2…
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Intercom, the only AI-powered, complete customer service solution, announced it has built a breakthrough AI customer service bot called Fin, powered by OpenAI's GPT-4 and Intercom's proprietary machine learning technology. Fin provides…
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Only 22% of customer service leaders say their organization has completely unified customer data and a majority struggle with analyzing, utilizing, and sharing data. Sprinklr, the unified customer experience management (Unified-CXM)…
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More than one in four companies will jump to a competitor after a single negative experience Fusion Connect, a leading global managed communication service provider (MCSP) and Microsoft Cloud solution provider, announced the results of its…
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AgentGPT provides lifeline to agents, enabling them to elevate the customer experience and resolve issues with ease Level AI, the leader in advanced conversation intelligence solutions for the contact center, today announced a…
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According to the new report, 91% of customer service agents provide in-depth knowledge of the product, while only 34% provide a personalized experience Incisiv, a next-generation industry insights firm that helps retailers and brands…
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Medallia study identifies new consumer expectations that highlight increasing challenges and opportunities for organizations Medallia, Inc., the global leader in customer and employee experience, announced the findings of its new…
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The company has built one of the first practical and immediate applications of the latest AI technology for the customer service industry Intercom, the leading customer service platform for internet businesses, announced it has launched…
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