Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial …
Technology Services Industry Association Recognizes Fuze for Customer Service Excellence
Fuze Receives Support Staff Center Excellence Award for Third Year in a Row Fuze, the leading cloud communications platform provider …
Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel
With In-App Chat, the Airline Enables Customers to Reach Them Right Where They Are and Anticipates 20% Shift from Phone …
IBM Watson Helps Lufthansa Group Optimize Its Customer Service
Lufthansa and IBM collaborate in the field of artificial intelligence (AI); new AI Studio leverages IBM Garage method IBM and …
XMReality Launches Version of Its Remote Guidance Customer Service Offering Online for Small-, Medium-Sized Businesses in the US
Enables Support Teams to Communicate Remotely with Gestures, Speech, Chat and Pointers to Save Time, Expense of Onsite Visits, Improve …
Rapiscan Systems Recognized for Excellence in Customer Service
Customer Experience Efforts Recognized by Industry for Exceptional Customer Support Rapiscan Systems, a leading global supplier of security inspection technology, …
Kustomer Introduces KustomerIQ, Bringing AI and Machine Learning to Enterprise Customer Service
Kustomer, the SaaS platform that is reimagining enterprise customer service, introduced KustomerIQ, embedding Artificial Intelligence and Machine Learning across the …
TechSee Survey: Customer Service Major Contributor to Churn
39 percent of consumers left for a competitor because of customer service interactions TechSee, a global leader in visual customer …
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital
A Single Dashboard, Managing a 50% Month-On-Month Increase in Digital Interactions, with a 10x Increase in Case Resolution RingCentral, Inc., a …
New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams
New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate response between traditionally siloed teams to deliver …
CSS Corp Wins NASSCOM’s Customer Service Excellence Award 2019
Recognized for Its Transformative Approach to Drive Customer Experience Operations CSS Corp, a new-age IT services and technology support company, …
Halfords Partners with 8×8 to Deliver Superior Customer Service
Leading British Retailer Selects 8×8 X Series to Streamline Operations and Intelligently Support More Than 4,000 Customer Service Agents and …
City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services
Invests in Improving Self-Service and Contact Center Automation Solutions for Engaging Citizens, Reducing Costs and Offering More Interaction Opportunities across …
3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019
The Report Marks the Company’s Fourth Consecutive Appearance on a Constellation ShortList Since 2018 3CLogic announced it was named to …
NICE Wins Two Consumidor Moderno Awards for Continued Customer Service Leadership Throughout Latin America
Top Scores in Customer Satisfaction, Continuity of Use and Recommendations by Third Party Indicators Drive Accolades NICE announced that it …
Belgian Telecom Provider Speeds Delivery of Customer Services with Oracle
Proximus taps virtualized Oracle SBC Solution to boost deployment versatility, cut costs, and speed deployment Proximus, a leading international communications …
AnsweriQ Unveils New Single-Click Automation for Customer Service Teams
AnsweriQ’s Robo Assist Enables Freshly to Reduce Customer Service Response Times by 90% Utilizing Artificial Intelligence (AI) and Robotic Process …
Gladly Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner
Gladly Helps Brands Build Empathetic Conversations By Putting the Customer at the Center of Every Interaction Gladly, a company that’s …
![[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm](https://martechseries.com/wp-content/uploads/2019/06/247.ai-Named-A-Leader-in-Conversational-AI-for-Customer-Service-2019-by-Independent-Research-Firm-840x440.jpg)
[24]7.ai Named A Leader in Conversational AI for Customer Service 2019 by Independent Research Firm
[24]7 AIVA listed as differentiated in Omnichannel, agent augmentation, human and AI blending, vertical specialization, vision, and roadmap [24]7.ai, a …
UK Companies Face Boycotts for Slow Customer Service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That …