According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor …
ShootProof Names James Scott as Vice President of Customer Success
Customer Success Leader from Brightpearl and Channeladvisor Will Build Customer Success Organization at Fast-Growing Online Gallery Provider ShootProof, a leading …
Microsoft and Salesforce Expand Strategic Partnership to Accelerate Customer Success
Salesforce names Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud to help customers scale and grow; new …
Gainsight Taps inSided to Provide B2B Customer Success Community Platform
insided to Deliver Integrated Community Platform to Scale Customer Product Feedback and to Support Gainsight’s SaaS Customer Success Goals inSided, …
MarTech Interview with Sumant Kawale, VP Customer Success at Cerebri AI
"The latest AI-powered technology use customer journeys as the raw material to fuel the new science of customer journey analytics." …
AlphaSense Announces Key Executives in Customer Success, Business Development and Marketing
New Hires Highlight Continued Growth for the AI-Based Market Intelligence Search Engine That Boasts More Than 1,000 Enterprise Customers AlphaSense, …
Customer Success: The Key to Revenue Optimization
Your customers are now subscribers. We have shifted to a subscription economy in nearly every facet of our lives. Do …
TenFour Boosts Customer Success Initiatives With Reputation.com
Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that TenFour, IT …
BounceX Names MarTech Vet Molly Bruttomesso as VP, Customer Success
Bruttomesso Brings over 20 Years of Experience from Across Salesforce, Saatchi & Saatchi and Sprinklr to Lead MarTech’s Top Customer …
Totango Spark Successfully Deployed as SAP’s One Customer Success Platform
Totango Solution to Help SAP Scale Enterprise Customer Success Across Entire Organization Totango, the leading provider of customer success solutions …
Liferay Names Fred Tsai Vice President of Customer Success
Liferay taps veteran of Salesforce and Dell to lead company’s new customer success division focused on helping customers leverage Liferay …
New Research Reveals Growth of Customer Success Profession and its Strategic and Financial Role in Enterprise Business Success
Compensation for Customer Success Professionals Increases and Compensation Structures Evolve as Revenue Responsibility Grows Across Customer Success Teams Totango, the …
Totango Operationalizes Customer Success for Growing Roster of Enterprise Customers
Autodesk, Tyler Technologies and Waystar Select Totango to Complete Digital Transformation Initiatives and Achieve Customer-centricity Across the Enterprise Totango, the …
VOGSY Names Leslie Camacho VP of Customer Success
Industry executive with more than 20 years of customer experience joins growing PSA software company VOGSY, the only professional services …
Introducing Stonly: The Innovative Solution to Help Drive Customer Success
New Product by Dashlane Co-Founder Seeks to Transform Online Guides Stonly, the explanation content platform, launches publicly today to empower …
TechBytes with Sam Nazari, VP Customer Success, Evolv Technologies
Tell us about your role at Evolv and the team and technology you work with? As Vice President of Customer …
Gainsight Unveils the Customer Cloud, the Future of Customer Success Technology
New Products Announced at Pulse 2019 to Drive Customer Success Across the Enterprise Gainsight launched the Customer Cloud —a first-of-its-kind …
Freshworks Acquires Natero, a Leader in Customer Success Cloud Software
Acquisition Makes Freshworks the Industry’s First Customer Engagement Platform to Seamlessly Connect Every Customer Touchpoint from First Web Visit to …
Zaius Appoints Chief Marketing Officer, VPs of Product, Industry Strategy, and Customer Success
Kyle Flaherty, Go-To-Market and Branding Leader, Joins Zaius as CMO to Accelerate Growth and Amplify One of the Hottest Brands …
UserIQ Brings Mobile Application Support to the Customer Success Market
Platform Now Reaches Customers Through Both Desktop and Mobile Applications UserIQ, an innovative customer success platform helping businesses align around …