ON24 Expands Leadership Team to Accelerate Next Phase of Innovation, Customer Success

ON24 brings together top talent with decades of software experience to help customers further advance their digital-first, data-driven strategies ON24, today announced that it continues to expand its product management and marketing leadership teams with the addition of two software industry veterans, Steve Sims and Shalini Mitha. Sims and Mitha each bring nearly 25 years of software experience to ON24, previously leading product development and marketing at leading technology companies such as Adobe, Apple,…

Surefire Local Appoints Martech Industry Vet Jeff Gossman As SVP Of Customer Success

Company continues to build leadership team to provide a world-class customer experience GenNext Media, dba Surefire Local, providing the industry's most powerful all-in-one marketing platform to help local businesses attract customers and grow profits efficiently, today announced that Jeff Gossman (aka the Goose) has joined the company as SVP of Customer Success. Marketing Technology News: Phoenix Suns Team Up With BlueJeans By Verizon To Drive New Era Of Fan And Partner Engagement Mr. Gossman brings an exceptional…

Gainsight Delivers Record-Breaking Year, Surpassing $100 Million ARR as Momentum for Customer Success Movement Accelerates Worldwide

Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes, in all industries, around the world Gainsight, the c Company, today announced highlights from a record-breaking fiscal year. The company’s momentum comes on the heels of a majority investment from Vista Equity Partners, a leading global investment firm for enterprise software, data and technology-enabled businesses. Marketing…

UKG Receives Top Honors for Customer Success and Satisfaction from Its Users

UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, has been recognized by its customers through popular software review sites for customer success and product satisfaction. Marketing Technology News: Alation Launches New Company Initiatives To Further Support Women In Data And Technology “When UKG shows me how to make my job more efficient, it translates into making our employees’ jobs—and lives—easier.” “At UKG, we’re committed to…

ActiveCampaign Kicks off ‘This Just Works’ Educational Series Providing Businesses of All Sizes Actionable Tips for Business…

Following debut event with Jonah Berger, ActiveCampaign unveils a star lineup of keynotes 'This Just Works,' a marketing lunch break series for entrepreneurs hosted by ActiveCampaign, the leader in Customer Experience Automation (CXA), kicked off today with Jonah Berger and unveiled the full lineup of speakers for the rest of the event series. Featured keynotes for the full spring series include Tara-Nicholle Kirke, Laura Gassner Otting and Maria Pergolino 'This Just Works' is expected to attract over 20,000…

Druva Recognized for Excellence in Customer Success as Most Awarded Cloud Vendor at 2021 Stevie® Awards

Company secures 11 honors, including being named a Grand Stevie Winner at annual event, underscoring Druva’s best-in-class customer experience Druva Inc., the leader in Cloud Data Protection and Management,  announced it has received 11 awards as part of the 2021 Stevie® Awards for Sales & Customer Service. Among six Gold, four Silver Awards, and one Grand Stevie Award, Druva has been recognized for its impactful support of customers during the COVID-19 pandemic, its customer satisfaction strategy, and its…

New TeamSuccess Customer Success Solution Focuses on Increasing Revenue

Groundbreaking new product by award-winning TeamSupport repositions B2B customer success software to fully realize the revenue potential of customer success With increasing revenue as its primary focus, TeamSuccess boldly repositions the role of B2B customer success software in the industry, announces TeamSupport, the award-winning B2B customer support software solution, of its groundbreaking new customer success product, now available. TeamSupport CEO Pete Khanna introduces the product, saying, "Through proactive…

ActiveCampaign Furthers Commitment to Customer Success by Bringing Together 500+ Automation Recipes With 125+ New Email Design Templates

Combined power of Predictive Recipes and templates in Customer Experience Automation platform enables richer customer experiences ActiveCampaign, the leader in Customer Experience Automation (CXA), has added 70 email templates that are ready for predictive content to its library, reaching 125+ total templates. By enhancing the quantity and quality of these templates, alongside the company's 500+ automation recipes and Predictive Recipes functionality, ActiveCampaign is fulfilling its Customer Success Commitment to provide…

Creatio Named Market Leader Among BPM Software According to the Winter 2021 Customer Success Report

Creatio, a global software company that provides a leading low-code platform for process management and CRM, has been named a Market Leader in the Business Process Management (BPM) Software category in the Winter 2021 Customer Success Report published by FeaturedCustomers. FeaturedCustomers evaluated all the potential Business Process Management (BPM) Software companies, and only 25 met the criteria needed for being included in the Winter 2021 BPM Software Customer Success Report. Creatio earned a Market Leader award in…

Sitecore Announces Lee Miles as Chief Customer Success Officer

Sitecore, the global leader in digital experience management software, announced that Lee Miles will join the company as chief customer success officer. Bringing more than 20 years of experience in the software industry, Miles will lead Sitecore's customer success initiatives, support, services, knowledge and learning as well as a newly created renewals team. He joins Sitecore from Red Hat, where he most recently served as vice president of the Central Europe Middle East and Africa (CEMEA) region supporting customers'…

Alida Promotes Jason Baldree to Chief Customer Officer, Welcomes New SVP of Professional Services & Customer Success

Alida’s long-time Head of Customer Success elevated to the C-Suite while Tony Chung joins to lead Professional Services for the company Alida (formerly Vision Critical), creator of the world’s first Customer Experience Management (CXM) and insights platform,  announced the promotion of Jason Baldree to Chief Customer Officer and the appointment of Tony Chung as Sr. Vice President of Professional Services and Customer Success. Baldree joined Alida in 2018 with over 20 years of experience leading customer success and…

Sandler And Gainsight Partner To Launch Customer Success Focus Training

Sandler, one of the largest training organizations in the world, is partnering with Gainsight, the customer success platform that helps businesses manage customer retention and expansion. Customer Success Managers (CSM), one of the fastest growing professions, is a role that is still being defined by the industry.  Through the Sandler / Gainsight partnership, organizations will now have access to a formal, customizable skills development program, with certification, created exclusively for the Customer Service (CS)…

Predictions Series 2021: TechBytes with Holly Aresty, SVP of Customer Success at Rokt

Holly, please tell us about the Marketing- Sales alignment strategies during COVID-19. How did you cope with the expectations from your customers? Marketing and sales always need to be aligned in order to drive sales and revenue, but these teams also need to align with the customer team so we can ensure we are identifying opportunities for our existing customers to best leverage our technology. As COVID-19 has impacted our clients in various ways, (and continues to) it has become even more essential that the customer and…

ActiveCampaign Expands Industry-Leading Customer Success Commitment Across Value, Service and Trust Pillars

Company attributes tremendous 2020 growth to its commitment to customers, shows gratitude by recommitting investments to further customer success Despite the challenges caused by the 2020 pandemic, ActiveCampaign, the leader in customer experience automation (CXA), grew its customer base by over 30,000 since January based on the organization's extraordinary commitment to customers, reaching 120,000 customers in October. Because of the popularity of the industry's only Customer Success Commitment (CSC), ActiveCampaign is…

Validity Adds Senior Vice President of Customer Success to Leadership Team

Validity, the most trusted name in customer data quality, announced it has appointed Diane Gordon as its Senior Vice President (SVP) of Customer Success. Gordon is an accomplished executive who has spent the past 25 years driving retention and growth by creating scalable infrastructure in support of profitable P&Ls and customer loyalty, the basis for minimizing churn. With previous executive roles in customer care, marketing, product management, and corporate development, Gordon brings to Validity a deep understanding of…

PROLIFIQ Announces New Customer Success Community

PROLIFIQ announced it has launched a new PROLIFIQ SUCCESS COMMUNITY and updated PROLIFIQ CRUSH, PROLIFIQ RELATIONSHIP MAP, and PROLIFIQ ACE on Salesforce AppExchange. The Winter Release enhancements improve sales, marketing, and customer success productivity. Built on the Salesforce Platform, CRUSH, RELATIONSHIP MAP and ACE are currently available on AppExchange. PROLIFIQ SUCCESS COMMUNITY The new PROLIFIQ SUCCESS COMMUNITY is powered by Salesforce Experience Cloud to provide customers with an enhanced experience,…

Officium Labs Names John Pompei as SVP of Customer Success

Officium Labs, a network of remote customer experience (CX) professionals helping clients create incredible customer experiences for their customers, is delighted to welcome John Pompei to the Officium Labs family as the new SVP of customer success, charged with leading growth and scale through customer engagement. Marketing Technology News: Teads Launches Teads Conversions Reporting to Jerry Leisure, Officium Labs co-founder, and chief executive officer, Pompei will lead the sales and marketing functions for this…

Totango Spark Customer Success Platform Now an SAP Endorsed App

Totango announced that its Spark Enterprise Customer Success platform is now an SAP Endorsed App, available for a free trial on SAP App Center. SAP Endorsed Apps are a new category of solutions from SAP’s partner ecosystem to help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes. “Totango is delighted that our Spark Enterprise Customer Success platform is now an SAP Endorsed App and available on SAP App Center,” commented Devin Schiffman, Vice President of…

Hyland Names Susan Decathelineau Chief Customer Success Officer

Customer Success Department to become the voice of the customer Hyland, a leading content services provider, has promoted Susan deCathelineau to Senior Vice President, Chief Customer Success Officer. Leading this next evolution of Hyland's Customer Success Department, deCathelineau will focus on helping customers gain long-term competitive advantages by leveraging the breadth and depth of their technology investment. In her role as the Chief Customer Success Officer, deCathelineau will report to Hyland's Executive Vice…

Programmatic Job Advertising Leader Joveo Hires Dwane Lay to Bolster Customer Success Leadership

Former HR and talent acquisition leader, customer experience expert, and leading authority on HR organizational processes, to further enhance Joveo’s best-in-class customer experience Joveo, the global leader in programmatic recruitment advertising technology, announced the appointment of Dwane Lay as Global Head of Customer Success. Dwane will be responsible for driving recruitment marketing success and leadership for Joveo’s global customer base, including direct employers, staffing and advertising agencies, RPOs, and…