Helpwise Launches Anxiety-Free Team Inbox for Customer Support Teams Working Remotely

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and lower stress and anxiety Helpwise is a shared team inbox software for customer support teams. It allows customer support reps to handle customer queries across multiple channels like email, SMS, WhatsApp, live chat, Twitter, and Facebook from a single platform. As most of the businesses adopted work from home during these…

Customer Support Teams Gain Powerful Insights With New Data Visualization Capabilities in Calix Support Cloud

New capabilities give customer support teams a visual dashboard to proactively address subscriber Wi-Fi and home network issues to deliver the ultimate subscriber experience Calix, Inc. announced a new visual reporting dashboard within EDGE Insights that enables communications service provider (CSP) support teams to easily view and analyze data related to customer-care operations and address issues with maximum efficiency. By providing an immediate, concise view into critical network issues and the subscriber experience,…

Bold360 Optimizes Workflows for Behind-the-Scenes Customer Support Teams

AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder LogMeIn announced enhancements to its AI-powered Bold360 suite that make it easier for supervisors, content managers, and other critical behind-the-scenes customer service teams to work smarter, faster, and improve overall performance. From aggregating valuable information to more advanced agent monitoring, these latest features drive operational efficiencies and empower support teams…

Sendoso Launches New Features that Help Revenue-Driving Teams Reach Customers and Support Small Businesses

Sendoso, the leading Sending Platform that helps companies stand out by giving them new ways to engage with customers throughout the buyer's journey, recently unveiled Address Confirmation and Sendoso Choice; two recently launched Sending Platform features that enable revenue-driving teams to reach their customers anywhere they are, while supporting small businesses everywhere. Since March of this year, Sendoso has contributed nearly half a million to restaurants and small businesses via Sendoso Direct and Sendoso Choice,…

Folloze Launches COVID-19 Initiative to Support Customers and Marketing Teams in Unprecedented Times

Program helps companies rapidly adapt to the new digital-only reality and deliver engaging experiences and virtual events Folloze, provider of the world’s leading Personalized B2B Marketing Platform, today announced its pledge to support others during the ongoing COVID-19 pandemic. Through a multi-pronged initiative consisting of business solutions, best practices and community workshops, Folloze is helping the B2B marketing community, marketing agencies and organizations, and its own customers and prospects to…

New Jira Integration From HubSpot Helps Product and Support Teams Collaborate to Delight Customers

New HubSpot-built integration helps companies organize, act on, and stay up to date on product-related customer issues HubSpot, a leading growth platform, announced the launch of a new integration with Atlassian's Jira Software Cloud that helps companies act quickly to resolve customer issues. By connecting Jira Software Cloud to tickets in HubSpot's Service Hub, the integration makes it easier for customer service and product teams to collaborate as they scale, helping to ensure that the customer is kept at the center of…

SafeGuard Cyber Expands Leadership Team to Support Growing Global Enterprise Customer Base

Tom Dukes Brings More Than 25 Years of Global Cyber Policy, Strategic Leadership, and Operational Experience to Company SafeGuard Cyber, a SaaS security platform that secures the technologies driving the digital economy, announced the hiring of Thomas A. Dukes, Jr. as Senior Vice President for Information Security and Corporate Affairs to support the growing need for data security and compliance in today's digital workplace. Dukes brings more than 25 years of global cyber policy, strategic leadership and operational…

Interana Names Scott Leatherman as Chief Marketing Officer, Announces Growing Leadership Team to Support Customer Expansion

Industry Veteran Formerly at Sap Labs Brings Established Track Record and Expertise to Spearhead Global Marketing and Strategic Partnership Efforts Interana, maker of the world’s most advanced solution for product analytics in a GDPR era, announced Scott Leatherman as its chief marketing officer reporting to CEO Greg Smirin. Scott will oversee customer and partner growth as the company expands to meet the growing demand for actionable insights with speed, scalability and ease of use. Scott joins Interana as it is…

TeamSupport Unveils New Capabilities to Strengthen B2B Customer Support Software

Updates to analytics, user experience and email integration equip B2B support teams to build lasting customer relationships TeamSupport, the industry's top business to business (B2B) customer support software solution, announces five new capabilities that provide B2B customer support teams with the tools necessary to break down internal communication barriers. These capabilities make it easier for teams to work together, share information and access their collective knowledge to solve customer challenges. Capabilities…

SurfStitch Launches Its Own App to Enrich Customer Experience

Australian coastal lifestyle brand expands their digital channels through partnership with Tryzens and Poq. SurfStitch, the Australian based coastal lifestyle platform, has launched their own brand-new app in partnership with digital commerce agency Tryzens and appCommerce platform Poq to enhance the experience for their loyal following of customers and support their digital flagship. The new app provides an intuitive experience for customers that is uniquely SurfStitch while also leveraging new features such as shoppable…

Digital Customer Engagement Experts, Localz Close £2 Million Funding Round to Support Business Post-COVID

Localz, leading experts in digital customer engagement, location, and communications technology announced today the closing of a £2 million venture round of funding led by London-based investment manager Triple Point. Localz will use the funding to further develop its product portfolio to support businesses with new safety measures and procedures as well as putting a customer-centric approach to services post-COVID. Marketing Technology News: Bambuser and Entropia Join Forces to Launch Live Video Shopping in Malaysia…

TeamMate and netsapiens Integrate SNAPsolution UC&C Platform with Microsoft Teams

netsapiens, a B2B provider of unified communications, collaboration (UC&C), and contact center (CC) solutions for service providers, announces that it has partnered with TeamMate Technology to integrate its SNAPsolution platform with Microsoft Teams. The integration means netsapiens' UC&C platform can be activated as a softphone for any Microsoft Teams User on a netsapiens UC&C solution. As reported in Business Insider, MS Teams is fast becoming a communications and collaboration tool of choice for businesses…

Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences

Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Businesses continue to compete on customer experience more so than on price or product. The pandemic has only exacerbated the challenges for laggards…

simpleshow Video Maker Enables the Creation of Animated Explainer Videos within Microsoft Teams

simpleshow integrates its simpleshow video maker into Microsoft Teams In the wake of the COVID-19 pandemic, the demand for simple solutions for digital collaboration is steadily increasing worldwide. simpleshow, the market leader for explainer videos, is now making its intelligent simpleshow video maker available as an app in the popular corporate collaboration platform Microsoft Teams. This integration enables users to create professional explainer videos directly from the Teams interface and share them with team members.…

ringDNA Adds Christine Hill to Executive Team

ringDNA, the provider of AI-powered revenue acceleration solutions, announced it has hired Christine Hill as vice president of customer success to support rapid customer growth across the globe. Hill's charter is to help customers achieve their revenue and performance goals and get the most out of their investment in ringDNA. Hill joins from Rubrik, where she was the senior director of worldwide sales operations. She brings more than 15 years of deep expertise in driving global sales GTM and operations for revenue growth.…

Datadobi Announces Support for File Data Migration and Protection to Microsoft Azure

Datadobi, a global leader in unstructured data management software, has announced support for file data migration to and protection on Microsoft Azure. Adding this new capability means enterprise customers have another option to migrate and protect their NAS file data to the cloud, optimizing storage investment while preserving end-to-end data integrity. Recommended: MarTech Primer: Advertising Technology and Demand-Side Platforms (DSPs) Using Datadobi software, enterprises get the best of both worlds by allowing them…

Productboard Launches New Capabilities to Empower Product Management Teams to Build Customer-Centric Products

Easy to use roadmapping, dynamic segmentation, and enhanced integrations help improve productivity and accelerate innovation Productboard, a leading provider of product management software, announced the launch of user-friendly roadmaps, dynamic customer segmentation, Salesforce integration (Early Access), new partner integrations, and advanced enterprise functionality to make it easier for product teams to build customer-centric products. The new capabilities enable product management teams at every organization, from…

Seismic Fall 2020 Release Extends Content Analytics Capabilities, Helping Revenue Teams Maximize Performance

Seismic Gives Customers Unparalleled Abilities to Explore, Customize and Share Actionable Insights on Campaigns, Content, and Deals Seismic, the industry-leading and award-winning sales enablement and marketing orchestration platform provider, announced new content analytics capabilities that boost marketer and seller effectiveness, drive revenue team alignment, and help organizations deliver exceptional buyer experiences. In today's world, most sales teams aren't equipped with the best-performing content to help them…

Mood Media Launches New Client Support Portal, with Robust Self-Service Tools & Resources Now Available

Offering clients a more efficient, effective one-stop-shop for managing account-related needs & services Mood Media, the world’s leading on-premise media solutions company dedicated to elevating the Customer Experience, announced the launch of its Mood Client Support Portal. As a part of the Mood Reimagined initiative, the new online portal provides clients with a simple, 24/7 support system that enables them to directly manage more account-related needs, including technical support and troubleshooting, open service…

Aceyus to Support Verizon’s Unified Communication and Customer Experience Platform, Custom Built for the Social Security…

New alliance between Aceyus and Verizon allows both SSA employees and the public to benefit from a streamlined, all-encompassing UC/CX platform Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, is proud to announce the integration of its technology and consulting services with Verizon to support the telecommunication leader's Unified Communication (UC)/Customer Experience (CX) platform for the Social Security Administration (SSA). Introduced as…