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Khoros Arms Global Businesses with Intelligence to Listen, Serve & Connect with Customers During COVID-19

Khoros, a global leader in customer engagement software, is offering free access to its social listening platform, Intelligence, for Khoros customers looking to navigate the current crisis. With digital channels getting more traffic than ever, Intelligence empowers companies with a valuable, easy-to-use listening tool to stay connected to their customers when they need it the most. Marketing Technology News: Recapd Enables Captions for Zoom and Webex Meetings as People Work from Home Intelligence, which is part of the …

Verint Offers Analytics to Help Customers Gain Improved COVID-19 Visibility

Verint Systems Inc., The Customer Engagement Company, announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing insight into Covid-19 impacts on customers and employees now mostly working from home. “This is a challenging time for everyone--employees, businesses and citizens” “This is a challenging time for everyone--employees, businesses and citizens,” says Verint’s Nancy Treaster, SVP and general manager, strategic…

Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk, Inc.  Marketplace and its new pre-configured integration with Zendesk Chat. “Many banks are turning to artificial intelligence to deliver these experiences at scale. With the integration between Finn AI and Zendesk, banks can leverage AI to drive productivity, free up resources, and improve customer satisfaction with seamless handover between bots and live agents.” The Zendesk Marketplace is a…

SentryOne Partners with Theta to Deliver Services and Support to APAC Customers

Customers to have access to local, trained support professionals SentryOne announced a new partnership with Theta, an experienced information technology consultancy and development business. As an Authorized Reseller & Service Partner, Theta will expand the SentryOne presence to potential new Asia-Pacific customers seeking database performance monitoring and DataOps solutions and deliver added support and maintenance services for SentryOne customers throughout the region. Marketing Technology News: VSO Selects…

SailPoint Recognized as the 2020 Gartner Peer Insights Customers’ Choice for Identity Governance & Administration

SailPoint is the only IGA vendor to receive this ‘Customers’ Choice’ distinction SailPoint Technologies Holdings, Inc., the leader in identity management, has been recognized as the 2020 Gartner Peer Insights Customers’ Choice for Identity Governance & Administration (IGA). The Gartner Peer Insights Customers’ Choice distinction recognizes the vendors who are the most highly rated by their customers through a series of customer-submitted reviews. This year, SailPoint is the sole vendor to receive the Customers’ Choice…

Spectra Helps Customers Modernize IT Architectures with StorCycle Software 3.0 and Enhancements to its Data Storage Portfolio

StorCycle Software Now Supports Linux and Windows; Advanced Functionality for the BlackPearl Object Storage Platform Improves Infrastructures for Demanding Workloads Spectra Logic, a leader in data storage and data management solutions, announced that StorCycle, its new Storage Lifecycle Management software, now supports Linux in addition to Windows operating systems, providing effortless data management for midsize and large enterprises. Spectra also announced enhancements to its BlackPearl Object Storage platform to…

Comcast Gives Xfinity Customers Rolling Free Previews with Focus on Education, Entertainment and Fitness

Includes On Demand Catalogs from SHOWTIME and EPIX, along with Subscription Video on Demand (SVOD) services such as CuriosityStream, Grokker Yoga Fitness & Wellbeing and The Reading Corner Comcast announced that it has made the on demand catalogs from a series of premium networks and subscription video on demand (SVOD) services available for its Xfinity X1 and Flex customers to enjoy starting with SHOWTIME, EPIX, CuriosityStream, HISTORY Vault, Grokker Yoga Fitness & Wellbeing, The Reading Corner and DOGTV.…

Understanding Your Customers and Prospect During Uncertain Times

Everybody’s dealing with the effects of the COVID-19 outbreak. This public health pandemic is having a critical impact on supply and demand. It’s times like these that marketers need to be even more aware and sensitive to the expectations of their customers and prospects. Shopping for major-life purchases (MLPs)—such as a car, loan, insurance, or degree—involves a lot of research, investigation, and comparison. These are big-ticket items that can often get delayed—or even escalated—during uncertain times. Consumers, who…

Claravine Joins Adobe Exchange Program as Premier Partner to Automate Data Governance for Adobe Experience Cloud Customers

Collaboration accelerates Claravine’s mission to help leading brands centralize and standardize campaign and content data Claravine announced it is now a Premier partner in the Adobe Exchange program, which will better accelerate the adoption of Claravine's enterprise data governance platform for existing and prospective Adobe customers. With this collaboration, brands will have the necessary tools to enforce data standards across marketing teams, systems, and channels, driving greater value across technology and…

Spectra Logic Announces SpectraLIVE, a Virtual Conference and Executive Meeting Program to Help Customers Maintain Business Continuity

Spectra is offering multiple virtual opportunities to connect and engage during these trying times Spectra Logic, a leader in data storage and data management solutions, announced that it will provide customers and partners with several virtual opportunities to connect and engage with Spectra leadership and product managers during this unique time of global uncertainty. With customers and partners in mind, Spectra has developed SpectraLIVE, a virtual conference and executive meeting platform, alongside its monthly webinar…

VIZIO Adds CDC’s “Slow the Spread” App to Help Keep Customers Safe and Informed About the Coronavirus

The app can be found on VIZIO SmartCast™, which offers numerous entertainment options that can help pass the time during Shelter-at-Home advisories VIZIO, Inc., the #1 American-based TV brand and #1 Sound Bar Brand in America, has added the official US Government app, Slow The Spread (coronavirus.gov) to its SmartCast platform in an effort to inform consumers about how to help slow the spread of COVID-19. The app was recently created and provided by the Coronavirus Joint Task Force, including the agencies of the CDC,…

Targetable Donates Use of Its Powerful Local Marketing Platform to Help Crisis-Impacted Businesses Communicate with Customers

Targetable, the fast-growing local marketing platform for restaurants and other small businesses, is donating a free month of Facebook and Instagram of ad generation to help the industry weather closures, slowdowns and other challenges spawned by the COVID-19 pandemic. In a letter posted on the San Diego-based firm's website Friday, Targetable CEO Vladimir Edelman said the free access will enable harried entrepreneurs to create ads and build a media strategy that is right for the current business environment. Marketing…

Alation Named a 2020 Gartner Peer Insights Customers’ Choice for Metadata Management Solutions

Distinction is based on feedback and ratings from end-user professionals with experience purchasing, implementing, and using Alation Alation Inc, the leader in enterprise data catalogs, announced it has been named a 2020 Gartner Peer Insights Customers’ Choice for Metadata Management Solutions. The Gartner Peer Insights Customers’ Choice distinction is based on feedback and ratings from end-user professionals and is given to up to seven vendors that meet the criteria. For this distinction, vendors needed a minimum of…

Flowhaven Continues Rapid Growth with New Customers, Hires & Office in the World’s Entertainment Capital

Within first 100 days of announcing seed funding, licensing relationship management solution celebrates major new clients, new LA office and key hires Flowhaven, the only brand licensing solution built on the world's #1 CRM platform, Salesforce, is marking three months of accelerated growth with the opening of a new office in Santa Monica, Calif.; appointments to key positions; a new client roster and; an expanded customer support footprint. The new office, located in the U.S. entertainment capital, includes the new US…

365 Connect Assists Customers in Implementing Social Distancing With Digital Solutions in the Wake of COVID-19

365 Connect, a leading provider of award-winning digital marketing, leasing, and resident service platforms for the multifamily housing industry, announced the company is offering its messaging system at no additional costs to its customers. The platform enables the exchange of real-time text and email messages with prospects and residents to assist property managers in implementing social distancing in the wake of COVID-19. Marketing Technology News: Aternity Expands Executive Team With Seasoned Industry Leaders While the…

Absa Regional Operations Selects KAI to Deliver Groundbreaking Digital Experiences to its Customers across Africa

Africa's banking innovation leader uses Conversational AI to deliver new and impressive digital banking experiences as a cornerstone of its consumer digital strategy Kasisto, creators of KAI, the leading digital experience platform for the financial services industry and Blue Turtle Technologies (Blue Turtle), South Africa's leading enterprise technology partner, have announced that Absa Group Limited's subsidiaries outside of South Africa, collectively known as Absa Regional Operations (ARO), have selected and deployed…

SiteLock Partners with Aruba to Enhance Security for Its Customers

SiteLock's Patchman solution selected by top European hosting provider to offer a safer, cleaner hosting environment for its customers SiteLock, a global leader in cybersecurity solutions for small businesses, announced its partnership with Aruba S.p.A, the largest Italian hosting provider in European markets, including France, U.K., Germany, Poland, Hungary, Czech Republic, and Slovakia. Through this partnership, Aruba will leverage SiteLock's Patchman solution in over 700,000 websites to create a safer, cleaner hosting…

New Jira Integration From HubSpot Helps Product and Support Teams Collaborate to Delight Customers

New HubSpot-built integration helps companies organize, act on, and stay up to date on product-related customer issues HubSpot, a leading growth platform, announced the launch of a new integration with Atlassian's Jira Software Cloud that helps companies act quickly to resolve customer issues. By connecting Jira Software Cloud to tickets in HubSpot's Service Hub, the integration makes it easier for customer service and product teams to collaborate as they scale, helping to ensure that the customer is kept at the center of…

Workato Integrates with Adobe to Bring Enterprise Automation to Marketo Engage Customers

Marketo Engage users can now build and manage their own integrations and automations to help them keep pace with aggressive marketing goals Workato, the leading and fastest-growing enterprise automation platform, announced that they are officially an Adobe Exchange Partner. The company's integrations with Marketo Engage, a part of Adobe Experience Cloud, will allow marketers to instantly connect Marketo Engage with thousands of applications in order to automate work, deliver intelligent marketing touches, and achieve…

Tacton Visualization Empowers Customers to See and Interact with Customized Products in Real-Time

Offering Shortens the Sales Cycle, Reduces Order Errors and Educates Customers by Enabling Real-Time Collaboration Throughout the Buying Process  Tacton, a global leader in Smart Commerce solutions for manufacturers, today announced expanded visualization capabilities, enhancing the customer experience by giving manufacturers the ability to configure and view customized products in 3D and real-time via an interactive interface. Tacton Visualization empowers customers to make informed business decisions quicker and with…