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Parlance Helps Customers Reduce Call Management Costs and Improve Caller Experiences

Parlance Service now rated "Avaya Compliant" compatible with key Avaya Contact Center solutions Parlance Corporation, a leading provider of speech-driven self-service solutions, announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number operators. Avaya Holdings Corp. is a global leader in solutions that enhance and simplify communications and collaboration. Parlance has…

Mastercard Powers Faster, Seamless Online Shopping Experiences for Amazon Customers

Merchants across the globe increasingly adopt tokenization, eliminating the need to manually update card credentials and increasing peace of mind at checkout More and more consumers are going online to purchase everything from groceries and food delivery to home improvement goods, apparel and entertainment; as they do, merchants are focused on providing an increasingly seamless experience. Today, Mastercard announced that Amazon customers in 12 countries across North America, Latin America, Middle East and Europe will…

Café Coffee Day Introduces Tech-Enabled Experience to Bring a Contactless Experience to Customers

The café will re-open 60% of its cafés in the first phase; has launched CCDonline.in for contactless orders Café Coffee Day (CCD),India’s most loved café chain has reopened 60% of its cafes across the countryin accordance with government guidelines. CCD is taking end-to-end measures keeping in mind the safety, hygiene and social distancing forits customers, employees and delivery partners. Aligned to its goal of keeping it safe and hygienic, CCD has also introduced a tech-enabled contactless experience to engage with…

Phunware Announces New Partnership Agreement With SALTO to Provide Customers a Comprehensive Mobile Experience

Phunware, Inc., a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced its new partnership agreement with SALTO Systems ("SALTO"), one of the world’s top five manufacturers of electronic access control systems. SALTO specializes in battery-operated, radio-frequency identification (RFID) locking systems for a variety of industries worldwide, including commercial, education, multi-family residential, healthcare, government, transport, …

Claravine Joins Adobe Exchange Program as Premier Partner to Automate Data Governance for Adobe Experience Cloud Customers

Collaboration accelerates Claravine’s mission to help leading brands centralize and standardize campaign and content data Claravine announced it is now a Premier partner in the Adobe Exchange program, which will better accelerate the adoption of Claravine's enterprise data governance platform for existing and prospective Adobe customers. With this collaboration, brands will have the necessary tools to enforce data standards across marketing teams, systems, and channels, driving greater value across technology and…

Absa Regional Operations Selects KAI to Deliver Groundbreaking Digital Experiences to its Customers across Africa

Africa's banking innovation leader uses Conversational AI to deliver new and impressive digital banking experiences as a cornerstone of its consumer digital strategy Kasisto, creators of KAI, the leading digital experience platform for the financial services industry and Blue Turtle Technologies (Blue Turtle), South Africa's leading enterprise technology partner, have announced that Absa Group Limited's subsidiaries outside of South Africa, collectively known as Absa Regional Operations (ARO), have selected and deployed…

Stibo Systems’ Customers adidas, Grupo Éxito to Discuss Their Focus on Transformational Customer Experiences at NRF

Stibo Systems, the only master data management (MDM) company focused on putting Your business first, has expanded its presence at the National Retail Federation’s 2020 conference. Stibo Systems’ customers – global sportswear brand adidas and South American supermarket conglomerate Grupo Éxito – will discuss their efforts leveraging MDM to achieve a more meaningful customer experience. Stibo Systems customers adidas, Grupo Éxito to discuss MDM and their digital transformations at NRF 2020. Peter Brook, Director of…

Exasol Teams up With Looker to Deliver Best In-Class Analytics Experience to Customers

Together, Exasol and Looker Integrate to Power Data Democratization With Unrivaled Performance Exasol, the analytics database, announced that it has joined the Looker Partner Network ecosystem. The arrangement enables customers to transform their business by providing a single source of truth for accessing and gaining insights into data. As a member of the Looker Partner Network ecosystem, Exasol plays a critical role in the program’s mission to empower individuals and companies by offering data analytics and business…

Smart & Final Introduces New Online Shopping Experiences for Household and Business Customers

The Completely Redesigned SmartandFinal.com and Business.SmartandFinal.com Offer Integrated and Customized Online Shopping Platforms Smart & Final, the smaller, faster grocery warehouse store for household and business customers, announces the launch of two customized online shopping portals at SmartandFinal.com and Business.SmartandFinal.com. The new platforms provide an experience tailored to the needs of Smart & Final household and business customers and completely integrate with a newly redesigned website.…

Retailers and Customers Don’t See Eye to Eye on Returns or In-Store Experiences

Brands Also Seen as Missing the Mark on Shipping and Convenience, Leaving Opportunity on the Table, According to Oracle Retail Global Survey Drones and Driverless Cars Would Be "Awesome" If They Speed Deliveries, Consumers Say Retailers are not meeting customer expectations, and in many cases are missing on the fundamentals, according to a new 15,800 respondent global consumer study by Oracle Retail. Case in point, the two sides dramatically disagree on how easy it is to return purchases. While 57 percent of the 210…

Ram Truck Customers Receive Industry-first Listening Experience With SiriusXM’s New ‘Personalized Stations Powered by…

Starting in October, 2020 Ram trucks with Uconnect's 12-inch touchscreen to offer SiriusXM's newest feature 'Personalized Stations Powered by Pandora,' delivering an enhanced level of personalization to the SiriusXM experience Ram and SiriusXM announced another industry-first feature for Ram truck customers. 2020 Ram 1500, 2500, 3500 and Chassis Cab trucks equipped with Ram's class-leading Uconnect 12-inch touchscreen will offer SiriusXM's new "Personalized Stations Powered by Pandora," which deliver a combination of…

Oracle Rings Up Higher Quality of Experience for Supermarket Chain Customers

Super 99 uses Oracle SD-WAN to boost customer services and cut network spending Panamanians desire reliable retailers when it comes to purchasing food, beverages, household and personal items, in addition to utilizing money transfer services. While IMPORTADORA RICAMAR (Super 99), a premier supermarket chain in Panama, strived to provide the best products and services at competitive price points, the operator needed to transform its business communications strategy to deliver an unmatched experience to its shoppers. By…

Stibo Systems Customers to Gain Deeper Understanding of Their Master Data Through New Customer Experience

New CX Allows Stibo Systems Users to Better Drive Business Information and Decisions, from Customer to Product Data and Beyond Stibo Systems, the only master data management (MDM) company focused on putting Your business first, announced InstrumentUi, a new user experience empowering businesses with a scalable, simple way to drive better business outcomes from their master data. “We’re working with customers across retail, consumer packaged goods, manufacturing and distribution to create a customer experience that…

SAP Strengthens CX Suite to Help Customers Close the Experience Gap

SAP SE announced new features for its SAP C/4HANA suite of leading customer experience (CX) solutions to help businesses and organizations establish more personalized relationships. The latest cloud developments enable trusted, customized customer interactions; effective training for sales and customer-relations teams; and improved communications between employees and partners. "It is time to break down the silos that create a gap when companies believe they are providing a better experience than their customers…

Decibel Adds New Platform Features That Enhance Digital Customer Experience by Revealing Exactly How Customers Progress Through the Online…

With Journeys, Brands Can Visualize Data to Better Understand the Complicated Customer Journey on Websites and Apps Decibel, the leading global digital experience intelligence provider, announced the details of its latest release, Journeys, which provides a robust view of exactly how website and app users experience every step of the online journey. Armed with this comprehensive view, brands can quickly identify areas for investigation and improvement, thus delivering a more engaging digital customer experience and…

Uberflip and PFL Partner to Offer Customers ABM Direct Mail Experiences at Scale

Leading Content Experience Platform and Tactile Marketing Automation Solution Solidify Partnership To Enable Marketers to Combine Direct Mail and Digital Experiences to Boost ROI of ABM Campaigns Uberflip, the leading content experience platform provider, announced its partnership with PFL, a tactile sales enablement and marketing automation solution. The partnership combines the benefits of direct mail with digital content destinations, enabling marketers to create unique ABM experiences fuelled by content that engage…

X2Engine’s 2019 Customer Experience Forecast – SMEs Focus on Customers

Winner of 2018 MarTech Solution Provider Award Expects Businesses to Further Embrace Automated Personalization at Scale X2Engine, Inc., named Top 10 MarTech Solution Provider in 2018 by CIO Applications, announced that they expect small and medium-sized enterprises (SMEs) to focus on improving customer journeys by embracing automated personalization through the entire customer lifecycle in 2019. X2Engine, Inc. along with industry leaders and analysts, predict the need for fluid customer interactions within SMEs as a…

Mobify and Sitecore Partner to Help Brands Win Customers Through Enhanced Mobile Web Experiences

Partnership Helps Companies Reach More Consumers and Maximize Revenue Opportunities with Faster, More Reliable, and More Engaging Shopping Experiences on Mobile Devices Mobify, the world leader in Progressive Web Apps (PWAs) for e-commerce, and Sitecore, the global leader in digital experience management software, announced a partnership to enable brands to deliver more powerful shopping experiences across mobile devices. The partnership will connect the Mobify Platform with Sitecore Experience Commerce, enabling businesses…

Madison Reed Unveils “Try On” Tool, Enabling Customers to Experience 40+ Shades of Hair Color for a Virtual Makeover

The Award-Winning Technology That Powers the YouCam Makeup App is Now Available on Madison-Reed.com Madison Reed, a prestige hair color brand, announced that visitors to its website Madison-Reed.com – via phone, tablet or desktop – can virtually try-on more than 40 Madison Reed hair colors by using their device's live camera or uploading a selfie. A split screen will appear to immediately highlight the difference between the current hair color and the new, virtual shade. In a fun twist, the split screen has a built-in…

Top Tasks: A User Experience (UX) and Customer Experience (CX) Model for Better Understanding Customers’ Needs

To deliver a great digital experience today, it is necessary to understand what is most important to customers. "Top Tasks" is a how-to book just published by Gerry McGovern, CEO of Customer Carewords. It is the result of 15 years of research and experience in understanding customer needs. The Top Tasks customer experience management method has been used by over 300 organizations, including the likes of Toyota, IBM, Microsoft, Google and Cisco. "Through the specific Top Tasks methodology, we finally found a way that…