Voice-based Zest Software Helps Customers to Build Better Products with Instant Feedback and Service

Customer testimonials and feedback data are found to be very important in building a great product and in designing a highly contextual and personalized user experience. Many companies are relying on online customer feedback tracking solutions and survey management tools to meet these demands. However, only a handful of product designers actually manage to fulfill the demands, that too in the stipulated timeline. Zest is a powerful no-code computer software (simply worth mentioning here!) for screen recording/casting and…

SugarCRM Acquires W-Systems to Accelerate Sales and Marketing Implementation Services and High Value Add-Ons for Customers

SugarCRM Inc., the innovator of time-aware CX, announced the acquisition of W-Systems, a CRM and marketing automation solutions and services provider. New Jersey-based, W-Systems, a division of Gannett’s UpCurve, Inc., is Sugar’s North America Reseller of the Year in 2020 and one of the company’s largest global implementation partners. “Our team is excited to take our deep CRM integration and deployment expertise and put it to work for the broader Sugar customer base to help them achieve better business outcomes faster.”…

MCTV Selects MOBITV to Offer Innovative Video Services to Residential Customers

New MOBITV Partnership Enables MCTV to Cap and Replace End-of-Life Cable Plant and Offer Full Suite of Advanced Television and Internet-based Services MOBITV, a global leader in app-based TV video delivery solutions, today announces that MCTV of Massillon, OH, has selected MOBITV Connect managed services for delivery of MCTV Stream, its streaming video content and Internet-based services to residential subscribers in throughout Ohio. MCTV turned to MOBITV to replace end-of-life legacy technology and to offer more advanced…

Mondia and Jumia Launch Exciting New Gaming Service on JumiaPay App for Customers in Africa

With the subscription-based service, JumiaPay consumers will have full access to Jumia Games with thousands of high quality games Mondia, a leading technology company which specialises in the marketing and distribution of digital content and Jumia, Africa’s largest e-commerce platform, announced the launch of Jumia Games, a competitively priced entertainment category on the JumiaPay App. In its first phase, the fully branded gaming portal is available in five African countries including Egypt, Nigeria, Morocco, Kenya…

DISH Selects Quantum Metric to Deliver Transformational Digital Products and Services For Customers Worldwide

Telecom, TV entertainment and technology giant will enhance its digital product portfolio with Quantum Metric’s next-gen technology and services built around customer behaviors and outcomes Quantum Metric, a SaaS platform that helps organizations build better digital products faster, and DISH, a connectivity company that provides television entertainment and award-winning technology to millions of customers, announced a new partnership to help DISH build innovative new product experiences driven by actual customer…

Grata Is The First Social Media App To Connect Service-Sector Employees, Customers And Employers

App Allows Customers to Give Frontline Workers the Recognition and Visibility they Deserve While Providing Companies with Performance Data & Analytics Mark Bunting, a successful serial entrepreneur and veteran technology C-Suite marketing executive, announced the launch of Grata, a first-of-its-kind social media platform that connects frontline service employees with customers and employers, creating deep, long-lasting connections that fuel topline growth, accelerate careers, deepen customer experiences and spread…

New Calix Customer Success Services Designed to Help Customers Like WCTEL Drive Over 30 Percent More Revenue

Calix, Inc. announced Revenue EDGE Customer Success Services, new Calix services offering that extends the value of Calix Marketing Cloud (CMC) and Calix Support Cloud (CSC) Customer Success Services. This offering enables communications service providers (CSPs) to deliver new subscriber services like parental controls (ExperienceIQ) and advanced security (ProtectIQ) through digital storefronts. By capturing these upsell opportunities and providing advanced services to subscribers, CSPs ensure that they remain competitive in…

Actifio Partners with Birlasoft to Provide Next-Generation Infrastructure, Cloud Technology Services to Global Enterprise Customers

Actifio, the pioneer of copy data management software, was chosen by Birlasoft Ltd, part of the multibillion dollar diversified The CK Birla Group  to help its customers innovate, transform and excel with Actifio's multi-cloud copy data management software platform. With Actifio, Birlasoft can bring extensive innovation to its customers across public, private, and hybrid clouds; DevOps and test data management; instant setup and teardown of centralized data for analytics via self-service; and secure centralized control and…

Neat Launches Subscription Service for Zoom Customers Outside the US

Neat, a Norwegian company whose pioneering team have been at the cutting edge of video communications for decades, announced its Neat as a Service (NaaS) subscription offering. NaaS makes it quick and easy for Zoom customers outside the US to deploy Neat hardware devices in their meeting spaces. Neat and Zoom have also disclosed that Zoom Video Communications, Inc.has made an additional financial investment in Neat. “Zoom and Neat together are making it easy for customers to expand their video conferencing capabilities.…

Qumulo Leads Customers to the Cloud with Launch of Qumulo Shift for Amazon Web Services S3

New Free Service Helps Customers Move File Data to Amazon Web Services Qumulo, the leading provider of cloud file data services, announced today the launch of Qumulo Shift for Amazon Web Services (AWS) S3, the first-ever native cloud service that enables organizations to move file data from any Qumulo on-prem or public cloud cluster into Amazon Simple Storage Service (Amazon S3) and transform that data to object in an open and non-proprietary format. With Shift, Qumulo file customers can now leverage the full ecosystem of…

Pega Customer Service™ Unified Messaging Edition Solves Complex Problems for Agents and Customers

New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today's increasing volumes of customer service inquiries Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels. Deployable…

VividCharts Partners With Cask To Transform Reporting for ServiceNow Customers

VividCharts, an Elite ServiceNow Technology Partner and the leader in ServiceNow data visualization and automated reporting technology, today announced that it has partnered with Cask, the 2020 ServiceNow Americas Elite Partner of the Year, to help customers unlock the value of their ServiceNow data, and deliver a data-rich experience to every end-user across the enterprise VividCharts, an Elite ServiceNow Technology Partner and the leader in ServiceNow data visualization and automated reporting technology,  announced that…

Hivebrite Expands Service Offerings to Support Customers Amidst COVID-19

Hivebrite, industry-leading community management and engagement platform, today announced the launch of two new platform features to support customers through business disruptions caused by COVID-19 outbreak. The organization is offering their donation module to all customers free-of-charge for a period of time, as well as introducing virtual meeting feature within its Events module, all to better support their customers in running successful online communities. Hivebrite's donations module allows customers to collect and…

CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic

Engagement Optimization community ignites crowdsourced support and innovation for COVID-19 contact centre impact A growing number of CallMiner customers – which include some of the world’s largest brands, financial institutions, communications companies, and business process outsourcers – are actively working together to develop and share resources and best practices for managing operations and solving COVID-19-related concerns in the contact centre. Marketing Technology News: Voxnest And Its Podcast Platform Spreaker…

Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk, Inc.  Marketplace and its new pre-configured integration with Zendesk Chat. “Many banks are turning to artificial intelligence to deliver these experiences at scale. With the integration between Finn AI and Zendesk, banks can leverage AI to drive productivity, free up resources, and improve customer satisfaction with seamless handover between bots and live agents.” The Zendesk Marketplace is a…

SentryOne Partners with Theta to Deliver Services and Support to APAC Customers

Customers to have access to local, trained support professionals SentryOne announced a new partnership with Theta, an experienced information technology consultancy and development business. As an Authorized Reseller & Service Partner, Theta will expand the SentryOne presence to potential new Asia-Pacific customers seeking database performance monitoring and DataOps solutions and deliver added support and maintenance services for SentryOne customers throughout the region. Marketing Technology News: VSO Selects…

HERE Offers Its Location Services for Microsoft Azure Customers in Self-Hosted Environments

HERE, a location data and technology platform, today announced Microsoft Azure customers have access to HERE Location Services within their self-hosted Azure environments. Developers rely on the accuracy and scale of HERE Location Services to incorporate core location-oriented components into the enterprise-grade applications they build and manage. Marketing Technology News: APCOA and HERE To Partner on Joint Digital Parking Initiative HERE Location Services such as Routing, Geocoding, and Map Tiles APIs offer developers…

Laserfiche Recognized as a 2020 Gartner Peer Insights Customers’ Choice for Content Services Platforms

Laserfiche — a leading global provider of intelligent content management and business process automation — has been named a 2020 Gartner Peer Insights Customers' Choice for Content Services Platforms. Gartner defines content services platforms (CSPs) as integrated platforms that provide content-focused services, repositories, APIs, solutions and business processing tools to support digital business and transformation. "We believe that being recognized as a 2020 Customers' Choice underscores our commitment to developing…

Weyland Tech’s AtozGo Food Delivery Service Surpasses 86,000 Customers and 16,600 Daily Deliveries

Weyland Tech, a leading global provider of mCommerce platform-as-a-service (PaaS), eCommerce managed services and fintech solutions, reported that its AtozGo local food delivery service in Jakarta, Indonesia, has reached a registered customer base of 86,000 mobile users generating 16,600 orders per day. This milestone has been achieved only seven months since the inaugural launch of AtozGo in July of last year, with the number of AtozGo users increasing 74% from the last updated figure of 49,500 announced in November.…

Anodot Expands Relationship With Amazon Web Services Enabling Customers to Monitor Business Metrics in Real Time

Online businesses across industries, including Natural Intelligence, can now leverage Anodot's Autonomous Analytics with AWS services including Amazon Redshift Anodot, an Autonomous Business Monitoring company, announced that it has expanded its relationship with Amazon Web Services (AWS) enabling users to leverage Anodot's business monitoring capabilities with Amazon Simple Storage Service (Amazon S3), Amazon Redshift, Amazon Kinesis, Amazon CloudWatch and Amazon Relational Database Service (Amazon RDS). Customers can…