BigCommerce for Drupal Brings Customized Shopping Experiences to Drupal Community

BigCommerce, the leading SaaS ecommerce platform for fast-growing and established brands, announced BigCommerce for Drupal, a headless commerce module built specifically for the open-source content management system (CMS), at DrupalCon Seattle. Developed in partnership with Acro Media, a world-renowned digital commerce agency, BigCommerce for Drupal gives brands the ability to embed flexible, enterprise-level ecommerce functionality into revolutionary customer experiences created within Drupal’s highly-extensible and secure…

Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences

New Loyalty Management product gives companies a 360-degree view of every member to increase customer satisfaction and create revenue-generating loyalty programs Salesforce, the global leader in CRM, announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust and engagement. Built on the Salesforce Customer 360 Platform, Loyalty Management allows companies to build intelligent loyalty programs for both B2B…

What Netflix Teaches B2B Marketers About Creating Binge-Worthy Digital Experiences

Most of us have succumbed to the “Netflix effect”—the company’s ability to draw us in with personalized, binge-worthy movies and shows. The business of filling our evening and weekend hours is a lucrative one: Netflix reported more than $20 billion in revenue in 2019. And in recent months, the company’s power has only intensified as other entertainment options fell by the wayside. When lockdowns first hit this spring, Netflix touted 16 million new sign-ups. I’ve always been fascinated by Netflix’s unique, and highly…

Ombori and Bambuser Enter Strategic Partnership for Digital Omnichannel Experiences

Partnership combines live streaming with seamless display and mobile experiences in public environments to delight visitors and build relationships with brands Interactive live shopping provider Bambuser and interactive retail technology company Ombori announce a strategic partnership to jointly launch the next generation of digital store experiences. For several years, retail has faced new challenges and changed at a rapid pace. As a consequence of the ongoing pandemic, that pace of change has increased dramatically,…

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint Systems Inc., The Customer Engagement Company, announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems, Inc. is a leading provider of online intelligent appointment scheduling software. Verint Branch Workforce…

Bentley Motors Reimagines the Future of Luxury Mobility Experiences with Salesforce

With Salesforce as a single source of truth, Bentley Motors will deliver more personalized experiences and service to customers across every interaction Salesforce, the global leader in CRM, announced that Bentley Motors, a British luxury automotive company, will deploy Salesforce cloud solutions to give its employees a 360-degree view of customers—connecting Bentley Motors' sales, service, and marketing organizations to deliver a white-glove, personalized experience to customers. Marketing Technology News: Atento’s…

Volteo Digital Names Vonage Partner of Choice to Power Enhanced Customer and Contact Center Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been appointed by multinational ServiceNow Elite partner Volteo Digital as a strategic partner of choice to provide its enterprise customers with contact center capabilities. With Vonage Contact Center for ServiceNow, Volteo Digital and ServiceNow customers will have access to customized agent, employee, and customer workflows that deliver great experiences and unlock productivity. Marketing Technology News:…

Tacton Offering Free Customized ‘CPQ Test Drive’ SaaS Prototype Through Dec. 31

Trial Allows Organizations to Experience the Leading CPQ Solution Risk Free, Specifically Tailored to Their Unique Individual Needs Tacton, a global leader in CPQ-based Smart Commerce solutions for manufacturers, announced an unprecedented program that provides interested organizations with a hands-on test drive of the industry’s leading CPQ platform at zero cost. The limited “CPQ Test Drive” program is a free offer through Dec. 31 that provides organizations with a risk-free trial. Through this program, Tacton will design…

Zendesk and WhatsApp Partner to Enable Powerful Conversational Experiences

Zendesk, Inc. announced expanded capabilities to its service-first CRM solutions that help companies provide real-time support across messaging channels on web, social, and mobile. A key enabler of these capabilities is a strategic partnership -- among the first of its kind -- that expands the current integration with Messenger and empowers companies to immediately engage with customers, share information, and respond to questions across all Facebook messaging services including WhatsApp, Messenger, and Instagram. As…

Ingram Micro Appoints VP of Customer Experience

Executive Focus and Continued Investments Demonstrate the Growing Importance Ingram Micro Places on the Employee, Customer and Partner Experience #ONEIngram Ingram Micro Inc. is pleased to share the appointment of U.S. sales leader Tyler Coughlan to vice president, Customer Experience for the U.S. business. In this new role, Coughlan is tapping into his 23 years of engaging with Ingram Micro channel partners locally and globally to find ways to further differentiate the experience for Ingram Micro employees (EX),…

Now, One WhatsApp Business Account for Omnichannel Messaging and Experience Management

WhatsApp is a family app that brings people close to each other. For years, Facebook has been working on its messaging apps platforms that will become ubiquitous to every user’s daily communication. In the last few months, we have seen Facebook trying hard no its DevOps to create the best messaging and social media integration for Messenger, Instagram and WhatsApp. In the first break of sorts, WhatsApp Business has managed to achieve a feat that puts it in the league of pioneers in omnichannel messaging, a triumph no other…

Bolt’s Checkout Experience Platform Named BigCommerce Elite Partner

Bolt, the world’s first Checkout Experience Platform, announced it has been named a BigCommerce Elite Technology Partner, providing more than 60,000 BigCommerce customers access to one holistic platform to easily manage and improve checkout, payments, and fraud protection. BigCommerce customers can integrate Bolt’s technology through the BigCommerce App Marketplace. Since 2018, Bolt has provided its checkout solution to over 80 enterprise BigCommerce customer stores, helping these businesses increase lifetime value through…

PubNub Announces Chat UI Kits to Offer User-Friendly Customized Solutions for Developers

PubNub, the company behind the world's leading real-time communication platform, announced new Chat UI Kits to streamline chat development. This new kit is dedicated to making chat development easy and accessible to all—regardless of the language you're building with, or the application developers are creating. Marketing Technology News: Salesforce Ventures Launches Second $100 Million Impact Fund "At PubNub, we are always looking to expand on the potential of chat applications," said Todd Green, CEO of PubNub. "We…

CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

Teamwork AR addresses businesses' changing demands by delivering remote support, enhanced training, and more interactive sales engagement Based on its recent analysis of the European customer experience (CX) outsourcing services market, Frost & Sullivan recognizes CGS with the 2020 European New Product Innovation Award for its Teamwork AR solution. The Teamwork AR app works on any device – smartphone, laptop, or tablet – giving users access to self-guided assistance in an augmented reality (AR) setting, making the…

Amazon Announces Next-Generation Fire TV Stick, Fire TV Stick Lite, and Redesigned User Experience

Best-selling Fire TV Stick is now 50% more powerful with HDR and Dolby Atmos support—also includes Alexa Voice Remote with AV device controls Fire TV Stick Lite is our most affordable Fire TV device ever—features full-HD streaming, HDR support, and Alexa Voice Remote Lite Redesigned Fire TV experience provides new content-discovery features, enhanced Alexa voice integration, and user profiles for personalized recommendations With more than 100 million devices sold globally, Fire TV customers are streaming billions…

Aceyus Launches VUE to Optimize Contact Center Efficiency and Improve Customer Experience in Real-Time

 Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, announces the launch of VUE (Visionary User Experience), an integrated system that provides end-to-end contact center reporting and analytics solutions for mid-market to global enterprises. With three product suites to meet a variety of customer needs, VUE improves agent productivity and allows contact center managers to track customer engagements across channels, gaining actionable insights from…

ShipperHQ Partners with Adobe to Enhance the Online Shipping Experience at Checkout for Merchants

ShipperHQ, the leading Shipping Rate Management solution for online retailers, announced its enrollment as an Accelerate Partner in the Adobe Exchange Partner Program. Through this partnership, merchants will have easy access to leading e-commerce technology to handle the pre-purchase shipping experience. Once integrated with Adobe Commerce Cloud powered by Magento Commerce, retailers will have full control of their online checkout and will be able to tailor the shipping rates and delivery methods that appear to the precise…

Building Trust During a Pandemic: Ensuring Reliable Brand Experiences

As the COVID-19 pandemic continues to impact the lives of millions of global consumers throughout 2020, brands are tasked with being in touch with their prospects and customers in a deeper, more one-to-one way, which builds more trust. This coupled with a challenged economy means that brands will need heightened levels of efficiency in advertising and creative strategies that address both the short and long-term changes in how people live and consume. While the “north star” for brands establishing relevant experiences…

Modus Announces Integration With Box to Power Customized Content Distribution for Sales Teams

Modus, announces an integration with Box, a leader in cloud content management, to power content distribution for sales teams through a custom-skinned app controlled by the secure governance of Box. Through this integration, content is available instantly to sales reps even without a Wi-Fi or data connection, and use is trackable through analytics. "Our salespeople now have fast, easy access to content, no matter where they are. Modus helps us organize and distribute approved content to our sales reps through an automatic…

Customer Experience Outsourcers Launch Intelligent and Self-service Options to Improve Business Outcomes

Outsourcers integrate advanced analytics, artificial intelligence, and machine learning to improve the customer journey and agent experience, finds Frost & Sullivan Frost & Sullivan's recent analysis, European Customer Experience Outsourcing Services Market, 2020, reveals that outsourcers are increasingly relying on advanced technologies to meet client requirements in the customer experience (CX) outsourcing services industry. The European market is mature and characterized by demands for specific languages,…