Doxim Fast-Tracks the Digital Banking Experience with New Self Service and Messaging Capabilities

New CEM platform release allows financial institutions to deliver more personalized moments in a digital relationship Doxim, a leader in Customer Engagement Management (CEM) software and services, announced the general availability of its Fall 2020 release, with innovative new features available for User-Assisted Account Origination, User-Assisted Loan Origination, CRM, and Self-Service Account and Loan Origination. New capabilities in the release help create a better omnichannel customer experience, so financial…

Oracle Financial Services Global Survey Divulges Consumer Expectations for Digital Banking

67% of the Consumers Surveyed Have Switched to Digital and Become Open to Non-Bank Options Research from the New Digital Demand in Retail Banking shows that integration of banking needs to be better equipped with a customer’s digital lifestyle. The service should be instant, integrated with social platforms, and most certainly, with data being the driving force. In their latest report, Oracle has revealed the results of their survey which delved into a customer’s behavior, sentiments, and preferences on the banking…

Nordea Selects Sprinklr to Help Transform Banking Experiences Across Digital Channels

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that Nordea, the largest financial services group in Northern Europe, is expanding its use of Sprinklr to deliver digital, personalized banking experiences. After replacing legacy systems with Sprinklr three years ago because it needed a scalable platform, Nordea has grown its partnership with Sprinklr and is now leveraging four Sprinklr products to create a collaborative, company-wide digital banking strategy. Marketing…

Finn AI and Zendesk Integration Enables AI-Powered Digital Self-Service for Banking Customers

Finn AI, the world’s leading AI-powered conversational banking technology provider announced its listing on the Zendesk, Inc.  Marketplace and its new pre-configured integration with Zendesk Chat. “Many banks are turning to artificial intelligence to deliver these experiences at scale. With the integration between Finn AI and Zendesk, banks can leverage AI to drive productivity, free up resources, and improve customer satisfaction with seamless handover between bots and live agents.” The Zendesk Marketplace is a…

Tech Mahindra and Innoveo Drive Digital Transformation to Enhance Customer Experience Globally in Insurance, Banking and Wealth Management

Collaborate to leverage the No-Code Platform to accelerate the launch of custom-built applications without software coding in real-time across all insurance, banking and wealth management sectors Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, with Innoveo, announced that the enterprises will partner to drive digital transformation to enhance customer experience globally in Insurance, Banking and Wealth Management.  Through this partnership,…

Persistent Systems and ValidSoft Deliver New Secure Digital Voice Authentication Capabilities for Banking and Credit Unions

Persistent Systems and ValidSoft have jointly developed a secure digital voice authentication for continuous user validation, integrated with Persistent's banking solutions. As part of Persistent Digital Bank Solution™, Persistent will leverage ValidSoft's Precision Voice Biometrics™ to ensure strong identity assurance for all individuals transacting on their platform. Persistent recently announced the availability of the Persistent Digital Bank Solution™ and Persistent Digital Credit Union Solution™ Marketing…

Wirecard and Malaysia’s Affin Bank Berhad Expand Existing Collaboration to Drive Customer Growth and Retention With Fully Digital…

Wirecard, the global innovation leader in digital financial technology, and Affin Bank Berhad ("AFFINBANK") announced an extension of their collaboration focused on revolutionizing internet banking for consumers in Malaysia. Through this partnership, over 300,000 AFFINBANK customers are already benefitting from an array of services such as e-commerce and mobile payment powered by Wirecard technology. By leveraging more of Wirecard's platform, AFFINBANK is able to launch a complete internet banking solution which will drive…

Stebr Inc. Launches its New Competitive Domain and Digital Marketplace Entitled Traderlo

The California-based artificial intelligence and custom software application development company, Stebr Inc., has officially launched Traderlo! A hybrid-free marketplace that allows its users to buy and sell premium digital products including domains, websites, templates, plugins, turnkey softwares, hosting solutions, digital products and digital services Marketing Technology News: SnackMagic Secures $15 Million to Scale Personalized Snack Box Company In the first release of its e-commerce platform, Traderlo.com…

Cloudentity and Okta Partner to Deliver Dynamic Zero Trust Authorization for Open Banking

Cloudentity, a cloud-based provider of dynamic fine-grained authorization and governance solutions, and Okta, the leading provider of identity for the enterprises and Consumer Identity and Access Management (CIAM), are delivering on the promise of Zero Trust authorization for Open Banking services. Marketing Technology News: Microsoft Releases Findings And Considerations From One Year Of Remote Work In Work Trend Index Open Banking is a hot topic in development today, driven by digital transformation and the…

CLPS Incorporation Announces An Upgraded Digital Marketing Solution

CLPS Incorporation, today announced an upgraded digital marketing solution with technology-powered and data-driven features. CLPS has been committed to promoting digital transformation integrated with secure, smooth, and efficient IT systems. The growing demand for customized and innovative marketing model has pushed CLPS to further enhance its digital marketing solution to achieve client's business goals prompted by improved marketing performance metrics. Marketing Technology News: No-Code Business Intelligence Tool…

Smart Communications Study Reveals Accelerated Need to Shift to Digital Conversations in APAC due to COVID-19

Consumers Prefer Electronic Communications to Direct Mail by 3:1 Yet Businesses Continue to Fall Short Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced survey results uncovering consumer and business leader opinions about the current state of customer conversations in the Asia-Pacific region. The research spotlights consumers’ increasing preference for digital interactions with businesses in industries such as financial…

ABBYY Announces Reimagine Global Conference to Empower Enterprises to Transform Their Business with Digital Intelligence

ABBYY announced today that it will host its ABBYY Reimagine conference that will push leaders’ conventional understanding of intelligent automation and offer new strategies that will take their business to the next level. The virtual event is taking place March 23-24, 2021 and will feature industry experts, customer stories and a reveal of the company’s latest innovations designed to revolutionize how artificial intelligence (AI) skills can be quickly democratized throughout the enterprise and in the hands of every knowledge…

Infostretch To Acquire Digital Tech And Consulting Firm Saggezza

Adds enterprise design and CRM with Salesforce’s fastest-growing partner Infostretch, a leader in digital engineering services, today announced the signing of a definitive agreement to acquire Saggezza, a global technology solutions provider and consulting firm. The addition will accelerate Infostretch’s penetration in existing key verticals such as financial services, insurance and healthcare while also expanding its presence in both the U.S. (Midwest) and U.K. markets. Financial details of the transaction were not…

HCL Software’s Cloud-Native Digital Experience and Unica Marketing Platforms Now on Google Cloud

HCL Technologies (HCL), a leading global technology company, and Google Cloud announced the expansion of their strategic partnership to bring HCL Software’s Digital Experience (DX) and Unica Marketing cloud-native platforms to Google Cloud. The announcement follows the success of the initial Google and HCL Software Commerce partnership announced in June 2020. Marketing Technology News: Terminus Secures $90 Million Series C Led By Great Hill Partners “With the launch of HCL Digital Experience and Unica on Google…

Visa’s Mission To Digitally Enable Small Businesses Gains Momentum Across Europe

As part of the Covid-19 economic recovery, Visa is making great strides towards its goal to help eight million small businesses across Europe to adapt and take advantage of digital commerce. Visa today announced more than 100 partners across Europe have joined the Where You Shop Matters initiative to help small business owners build digital capabilities and continue serving their communities. Marketing Technology News: RTB House Wins 2021 Best Places To Work Award “For Worldline, specific customer insight and…

CTT Portugal Post, Portugal’s Postal Operator, Selects Sprinklr to Accelerate its Digital Customer Experience Strategy

The national postal service and leading logistics operator of Portugal is partnering with Sprinklr to modernize its digital customer service capabilities while automating manual processes with AI Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that CTT Portugal Post – a Portuguese company which operates as both the national postal service of Portugal and a commercial group with subsidiaries operating in banking, e-commerce, logistics and other services – is using Sprinklr’s AI…

Latest Release of Doxim CEM Delivers an Engaging and Modern Digital Origination Experience

New release features end-to-end self-service lending, expanded API connectivity, and productivity enhancements Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the general availability of its winter release of the Doxim Customer Engagement Management Platform (CEM). Designed specifically for Financial Service Institutions, including wealth management firms, banks and credit unions, Doxim CEM delivers a suite of integrated…

Equifax Acquires Open Banking and Transaction Data Analytics Company AccountScore

Equifax, Inc. has acquired transaction data analytics company AccountScore Holdings Limited to bolster its Open Banking and insights capabilities. The acquisition will see Equifax enhance its consumer and commercial product offerings, combining traditional credit bureau information held by Equifax with bank transaction data, facilitated by AccountScore. Marketing Technology News: Adform Names Semcasting AudienceDesigner (ADS) as Key Partner for First-Party Data Onboarding Integration of these new data assets…

Digital Admin Frustration Costs Marketers almost £21k of Unpaid Hours and Hinders Creativity

The silent burnout trigger for remote-working teams 27% of marketing professionals are spending an extra 3-4 hours a day catching up on creative work they are unable to complete in the working day due to the overwhelming number of admin tasks demanded of their role, according to research by Imagen, a leading video management platform. This is despite 26% of professionals choosing a marketing career for its creative appeal. The accumulation of these wasted hours over the course of the year means that, on average, marketers…

BCU Selects Glia’s Digital Member Service Platform

$4.5 billion-asset credit union selects comprehensive communications and collaboration platform to modernize member service Glia, a leading Digital Customer Service provider, announced that Vernon Hills, Ill.-based BCU has selected its Digital Member Service platform to enhance how it serves members in a digital-first world. BCU has always been a technology innovator; it was one of the first credit unions to offer video banking and 65% of its membership is remote and heavily relies on digital channels. By leveraging…