Fast sourcing of new employee ideas from Medallia’s seamless integration with widely used corporate messaging tool Medallia, Inc., the global leader in experience management, announced Medallia Crowdicity, the company’s crowdsourcing solution, now offers seamless integration with Slack, enabling organizations to capture breakthrough employee ideas from within the messaging and collaboration tool employees are using today. According to a 2019 survey, 91 percent of businesses use messaging apps for team collaboration and…

Medallia, Inc., the global leader in experience management, announced that ENSEK, a leading provider of software solutions for the energy sector has selected Medallia Crowdicity to foster employee engagement and provide employees the opportunity to help shape the future of the company. With Medallia Crowdicity, ENSEK will engage employees in sharing their breakthrough ideas around company diversity, improving the overall work environment and new product innovations. Marketing Technology News: xTuple Launches…

SurveySparrow, one of the fastest-growing experience platforms, recently announced its much-awaited integration with Slack, an instant messaging and collaboration system. The integration helps Slack users to collect employee or customer feedback, manage customer service, conduct daily scrums, monitor employee engagement and ensure faster customer support, right from the Slack workspaces. "Slack is a powerful collaboration system, and with this new integration, we hope to simplify the workflows to drive actions faster. As…

In the modern workplace, employees value culture as much as the work itself, and the unique uncertainty of the COVID-19 pandemic has accelerated the need for innovative employee engagement. Against this backdrop, Comscore, a trusted partner for planning, transacting, and evaluating media across platforms, is proud to see that a recent employee survey found notably higher levels of employee engagement, which correlates with reduced attrition. The survey is the most recent gauge of employee sentiment since the November 2019…

Hexaware Technologies Limited, a leading global IT consulting & digital solutions provider, and Freshworks Inc., a customer engagement software company, have announced a global strategic partnership where Hexaware will make use of Freshworks' customer and employee engagement software to build digital solutions for its customers. Hexaware has been on the forefront of digital transformation and cloud revolution and Freshworks with its software has been making it easy for teams to acquire, close, and keep their customers…

Frost & Sullivan's brief highlights that PM tools that make agents' jobs simpler and allow them to better connect and serve customers will ultimately impact CX A differentiated customer experience (CX) is at the heart of service delivery in the contact center industry. Businesses are acknowledging that one of the best ways to achieve this ideal end state is to create an engaged and happy workforce. This has resulted in a surge in the demand for performance management (PM) solutions that can help agents better serve…

As businesses ramp up investments in digital communications, online events, and remote work policies, teams are turning to online video to power conversations with prospects, customers, and employees Organizations around the globe are embracing online video as a more personal and compelling way to engage their audiences in an increasingly digital business world. Global organizations, including Ceridian, HubSpot, and Zycus, have turned to video to power marketing campaigns, accelerate sales deals, support customer…

Newest solution to Qualtrics CustomerXM puts the voice of employees at the center of a company’s customer experience program, prioritizes and surfaces the most-requested feedback items, and helps the right teams take action on feedback to improve experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the general availability of Frontline Feedback to Qualtrics CustomerXM. Frontline Feedback is a new collaboration tool that helps customer experience (CX)…

Global Online Used Bookseller Leverages StaffConnect for Two-Way Communication Across its Entire Workforce to Share Company Vision, Best Practices and Values of Having a Positive Impact on the Planet StaffConnect, the leading provider of mobile employee engagement solutions for the deskless workforce, announced today that one of the world’s largest online sellers of used books, World of Books, has deployed StaffConnect’s platform to keep its workforce well-connected and up-to-speed to achieve its vision of becoming the…

It is no secret that today’s workforce is increasingly hard to satisfy. The modern worker is no longer settling for a decent salary – they want good benefits, above-liveable pay, and especially moral and ethical standards that foster a safe and engaging work environment. These are not unreasonable demands, in fact, businesses should be supplying all the above. However, some companies still lag in pleasing their workforce, and in many cases, this is a result of not understanding the impact employees have on their bottom line.…

Treasure Hunt Has Been Selected For Demonstrating Innovation, Quality And Unique Features Which Have Had A Positive Impact On The Customer Experience TouchPoint One, the leading provider of employee engagement and performance optimization solutions, announced that TMC, a global, integrated media company, has named Treasure Hunt as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine. “Congratulations to TouchPoint One for being awarded a 2017 CUSTOMER Contact Center Technology Award. Treasure…

Dams Street Partners, Cisco Investments, and Microsoft Ventures Invest in the Employee Communication and Engagement Category, as They Recognize the Urgent Business Need to Modernize, Streamline and Measure Employee Communication Dynamic Signal, a leading Employee Communication and Engagement platform, has announced that it has raised $36.5 million in growth financing. The latest funding brings the company’s total funding to $88 million. Participants in this round include Adams Street Partners, Akkadian Ventures, Cisco…

TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalization technology,  announced its acquisition of Xaleon, an Austrian start-up and leading provider of customer engagement software. Xaleon's core product is a co-browsing technology that enables an advanced form of GDPR-compliant screensharing in web sessions without installation and transfer of user data. Around co-browsing, Xaleon has built an entire software suite to enable a secure digital end-to-end customer engagement…

8x8, Inc., a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8x8 as their official cloud communications provider. The Ducks are deploying the 8x8 integrated cloud communications and contact center solution to help improve employee, partner, and customer experience. The Anaheim Ducks and Honda Center wanted to accelerate digital transformation…

Augeo, a leader in consumer, member, and employee loyalty and engagement solutions, announced today that it has acquired Deluxe Rewards, formerly a business entity of Deluxe Trusted Business Technology™ company. The acquisition of Deluxe Rewards, primarily located in Boca Raton, Florida, is effective December 31, 2020, and brings to Augeo, a patented, dual-currency, loyalty and engagement technology powered by an expansive collection of premium retail goods and travel services. In addition, unique experiential rewards are…

Qualtrics, the leader in employee experience and creator of the experience management category, announced that Prologis, a global leader in logistics real estate, has selected Qualtrics EmployeeXM. Marketing Technology News: Dun & Bradstreet Launches Buyer Intent, To Help Increase ROI For UK B2B Marketing Teams "Outstanding leaders are those who recognize the key role that their employees play in their organizations and can identify gaps before they become a problem," said Jay Choi, EVP, and GM of EmployeeXM,…

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. With COVID-19, contact centers are dealing with a huge…

Localz, leading experts in digital customer engagement, location, and communications technology announced today the closing of a £2 million venture round of funding led by London-based investment manager Triple Point. Localz will use the funding to further develop its product portfolio to support businesses with new safety measures and procedures as well as putting a customer-centric approach to services post-COVID. Marketing Technology News: Bambuser and Entropia Join Forces to Launch Live Video Shopping in Malaysia…

CallFinder, the market-leading provider of SaaS speech analytics technology and automated quality monitoring solutions, announced a new release that provides businesses with greater insights into customer interactions to improve CX and reduce customer churn. This release marks the official launch of Insights, which includes sentiment analysis by agent, in conjunction with silence and overtalk, developed to help organizations meet the increasing demands of the modern contact center. CallFinder’s Insights provides context and…

IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry, announced that Zentiva, a leading player in branded generic and OTC medications in the European and CIS markets, is leveraging IQVIA’s Orchestrated Customer Engagement (OCE) platform across 12 major markets. The platform will be key to helping Zentiva address changes in the market and streamline their commercial operations while creating more impactful customer interactions. Marketing…