ZINFI’s Growth Accelerates in Response to Increased Demand for Partner Relationship Management Applications That Enable Collaboration with Channel Partners in a Remote, Work-from-Home Environment ZINFI Technologies, Inc., a leading provider of partner relationship management (PRM) software solutions, announced its software business has ended 2020 with a 60% year-over-year increase in the total number of customers for its partner relationship management (PRM) solution and a 42% increase in customers for its partner marketing…

Sitel Group, a global leader in end-to-end customer experience (CX) products, and solutions announced its new recruitment marketing campaign and Employee Value Proposition (EVP): Learn, Lead & Grow. To ensure the new EVP embodied the innovative culture of Sitel Group, as well as the values associates, deem most critical to the employee experience, the EVP was voted on by Sitel Group employees in the MAX community. "With Sitel Group's focus on improving the associate experience, our EVP is a commitment and promise to…

With over 50% of the world's workforce working remotely, feedbacks have become critical to an organization's growth. Without face-to-face interactions between managers & teams, and an absence of feedback encouraging culture, employees struggle with delivering projects. In a recent survey done by PeopleStrong, 63% employees answered that their managers should become better coaches and that feedbacks would help them in improving their work. But most organizations struggle in training their managers about how to give…

App Allows Customers to Give Frontline Workers the Recognition and Visibility they Deserve While Providing Companies with Performance Data & Analytics Mark Bunting, a successful serial entrepreneur and veteran technology C-Suite marketing executive, announced the launch of Grata, a first-of-its-kind social media platform that connects frontline service employees with customers and employers, creating deep, long-lasting connections that fuel topline growth, accelerate careers, deepen customer experiences and spread…

Bain & Company, Deloitte Digital, EY, and Reputation.com win this year's Qualtrics Partner of the Year Awards, in celebration of their work to helping companies around the world navigate and respond to key business challenges Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced that the Qualtrics Partner Network (QPN) has expanded to over 200 global member companies within its second year.  QPN partners are now integral to driving breakthrough business…

Cutting the gap by half would boost global profits by US$3.7 trillion, along with workforce ambition and empowerment   A significant gap exists between the way leaders and employees view progress toward equality in their organizations, according to new research from Accenture. Closing the gap will yield substantial benefits for companies and their employees. The report, “Getting to Equal 2020: The Hidden Value of Culture Makers,” which includes research across 28 countries, found that organizations are at an inflection…

Qualtrics EmployeeXM named a Leader in Forrester report and receives a Differentiated rating across seven criteria Qualtrics, the creator of the experience management category, announced that it has been named a leader in Forrester's report – The Forrester New Wave: EX Management Platforms for Large Enterprises, Q1 2020. Qualtrics is the only Leader who received a Differentiated rating in seven of ten criteria. Marketing Technology News: Over 50,000 Visitors Turn to Virtual Exhibition Platform "Forrester's…

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organization Genesys, the global leader in cloud customer experience and contact center solutions, has acquired its long-standing partner, nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve…

Creative Virtual, a world leader in customer and employee engagement solutions, today announced a commercial partnership with Spitch AG, the leading developer of enterprise speech solutions in Switzerland. The collaboration will utilise the best-of-breed technologies of both companies to provide their customers with innovative self-service solutions. The integration of Creative Virtual’s V-Person natural language chatbots and virtual agents and Spitch’s voice technologies brings an industry-leading voicebot offering to the…

Product Innovation, Global Expansion and Funding Fueled Momentum for Mobile Application Security Leader Guardsquare, the mobile application security platform, announced it achieved record revenue, employee and customer growth adding more than 200 paying customers in 2019. This momentum—along with a $29 million investment from Battery Ventures in early 2019—demonstrates increasing industry-wide demand for Guardsquare’s mobile application protection solutions that secure applications through dynamic and static protection…

Employee experience software enables enterprises to gather continuous data on their work culture and environment through staff surveys that provide feedback on the organization. This solution differs from performance management tools that firms use to track company, division, group, and individual goals. Employee satisfaction software has become popular because it has companies that need to retain their staff as attrition costs are enormous. Therefore, it has become imperative for organizations to boost employee retention…

No Initial Fee, Cloud-Based Service Incorporates into Smartphone Apps, Websites, and Access Management Systems Panasonic Corporation announced that starting November 25, 2019, the company will begin offering an application programming interface (API) for its facial recognition technology to the market in Japan. @Panasonic begins offering #API for #FacialRecognition utilizing #DeepLearning technology to the market in Japan. Panasonic first began R&D into facial recognition in the early 1990s, and has continued to…

Freshworks Inc., the customer engagement software company, announced the highlights of its Q3 2019, headlined by global expansion, customer growth, continued product innovation and industry recognition. Buoyed by rapid growth, Freshworks expanded its global presence, opening its second U.S. office in Denver. As part of its expansion efforts, the company aims to hire over 100 sales and solution engineers to support increased sales activity in the region. With the addition of the Denver office, Freshworks now counts over 11…

SalesTrip, travel booking and expense system on Salesforce that combines business travel, expense and operational data to demonstrate the impact of travel spend on company revenues, has expanded its US and UK presence with the announcement of customer wins and new hires. The UK-HQd start up, which has just been recognised as a ‘High Performer in the G2.com Fall Reports on Travel Management and Expense Management, is seeing growing demand from companies for a single platform to book, manage and expense their employees’…

 Building your company culture around your employees’ values will help you attract and retain the best marketing talent. Adwerx CEO Jed Carlson shares the values that landed his start-up on Inc. magazine’s Best Places to Work list two years in a row. The surprise? They don’t include perks or cash. You’ve got a polished product and a perfect pitch, and your employees are inspired to bring their A-game with perks like pool tables and free beer. So why isn’t your start-up succeeding as fast as you’d hoped? The missing element…

Time doesn’t do refunds. It’s a pithy statement made famous by David Hieatt, creator of the DO Lectures. In his talks to entrepreneurs, he says, "The Time Bank won’t tell you how to spend it. Time poorly spent will not be replaced with more time.” Put that into perspective. A typical workweek has 120 hours. Given a 40-hour workweek, you spend one-third of that time interacting with colleagues. I’d argue it’s probably more time than you spend with your family or loved ones. This reality makes having positive relationships at…

Awards for ActiveCore and Business VoiceEedge Solution Further Demonstrate the Company’s Ability to Deliver Innovative Solutions for Businesses Comcast Business announced that it has been recognized as a winner across seven categories in the 17th Annual American Business Awards, including a Gold Stevie Award in the Most Innovative Company of the Year – 2,500 or More Employees category. Additional recognitions span Comcast Business’ innovative products, including its ActiveCore and Business VoiceEdge solution. “We’re…

Global Growth Fueled by New Regulations and Consumer Demands for Privacy Protection OneTrust, the largest and most widely used dedicated privacy management technology platform, announced year-over-year growth across product offerings, customers and employees. In 2018, OneTrust customers grew to surpass 2,000 worldwide. To meet this demand, OneTrust more than doubled global headcount to exceed 600. OneTrust’s international growth continued with expanded key offices in Atlanta, London, as well as a new local office in …

Understanding Employee Advocacy to Tap into Brand Awareness and Social Engagement In a report published by the Content Marketing Institute, 89% of B2C marketers and 92% of B2B marketers use social media platforms as their primary channel for distribution of content. Wonder why? Social media marketing when done right has the potential to generate new leads, increase brand awareness and revamp conversion rates. Unfortunately, consumers no longer completely trust the marketing campaigns shelled out by brands. Customers…

Amplify and Workplace Integration Enables Employees to Quickly and Easily Share on Social to Advance Their Organization's Social Programs Hootsuite, the world’s most widely used social media management platform, announced a strategic partnership with Workplace by Facebook to make it quicker and easier for employees to share brand and thought leadership content on social. The expanded partnership brings to life the integration of Hootsuite’s employee advocacy platform, Amplify, with Workplace by Facebook, empowering an…