Totango, the leader in customer success for the enterprise, announced the introduction of Dynamic Assignment, a next-generation product innovation that …
Manhattan Associates and Twilio Partner to Modernize Customer Engagement
Manhattan Associates Inc. announced a partnership with Twilio to deliver more personalized shopping experiences for retailers. Through this partnership, the …
Campaign Monitor’s Newest Report Shows Email Marketing Engagement Grew in 2019
Annual global email benchmark report shows marketers how their results rank across 20 industries for email open, click-through, unsubscribe rates …
Qualtrics Announces Frontline Feedback, an Industry-Leading Solution that Empowers Companies to Build a Customer-Centric Culture and Boost Employee Engagement
Newest solution to Qualtrics CustomerXM puts the voice of employees at the center of a company’s customer experience program, prioritizes …
How Mobile Friendly Email Marketing Campaigns Can Increase Patient Engagement Rates
Email has been one of the most common advertising tools for decades and has only evolved over time. For companies …
LogMein Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps
Bold360 Expands Messaging to WhatsApp, WeChat, Facebook Messenger, and SMS Text LogMeIn announced it is making it easier than ever …
Afterpay Uses Leanplum to Increase Engagement
Multi-Channel Engagement Platform Provides Personalized Customer Journeys Leanplum, the leading multi-channel customer engagement platform, announced that Afterpay, an innovative digital …
LiveVox Acquires Teckst, Expanding Omnichannel Engagement Capability for the Enterprise
LiveVox U-Series Offering Pushes Deeper into Digital Engagement LiveVox, the leading provider of customer service and digital engagement tools, announced …
WebEngage Partners with Infobip to Provide WhatsApp as an Engagement Channel
The Launch of WhatsApp Reinforces WebEngage’s Omnichannel Capabilities with a Total of 8 Communication Channels on Offer WebEngage, a full-stack …
Swrve and Independent Research Firm to Host Webinar on Next-Gen Customer Experiences: Keys to Advancing Your Engagement
Webinar Featuring Julie Ask, Vice President and Principal Analyst Will Join Lisa Cleary, Chief Product Officer at Swrve on December …
Global Gaming Leader Meets Individual Player Needs in Real Time and Achieves 96% Engagement with Swrve
Vivid Games, Creator of Real Boxing and Godfire, Acts on In-Game Behaviors, and Leverages Data to Drive Retention, Revenues, and …
Northgate Improves Customer Engagement With New Guidance Technology
The UK’s Leading Business Vehicle Hire Specialist Drives Growth with Moxie Concierge Northgate, the UK’s largest van rental company, announced …
Digital Engagement Drives Asset Manager Firm Selection by Advisors, J.D. Power Finds
American Funds, JP Morgan, BlackRock and Franklin Templeton Score Highest in Digital Engagement with Advisors Against a backdrop of shrinking …
Viewbix Announces Collaboration with Elo to Extend Video Marketing Engagement to Physical Stores
This Holiday Shopping Season, Innovators for Video Analytics and Touchscreen Solutions Aim to Empower Companies with In-Store Interactive Video Marketing …
Brierley+Partners’ B-Stamp Technology Leads Sapporo to Win Loyalty360’s Customer Engagement & Experience Platinum Award
B-Stamp Reinvents Customer Tracking and Engagement with Interactive Digital “Punch Card,” Separates Loyalty from Payment Method Brierley+Partners, internationally recognized as …
Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level
New partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer service technology, announced its integration …
Acquire Raises $5.4 Million Seed to Transform the Rules of Customer Engagement
Acquire, the first enterprise platform to truly modernize and automate customer communication, has raised $5.4 million in seed funding. The …
The Future of Customer Engagement
Technology is changing the face of Marketing. In a complex, competitive and fragmented market, building long term loyalty is becoming …
Alliance Data Selected To Provide Co-Brand Credit Card Services For Sony As Part Of New Agreement, Helping Enhance Customer Loyalty And Digital Engagement
Alliance Data’s tech-forward approach, including best-in-class digital capabilities, will enhance cardmember acquisition and inspire digital brand engagement Alliance Data Systems …
IAB Names Sales and Business Development Leader Rick Berger Vice President of Member Engagement
IAB, the national trade association for the digital media and marketing industries, named veteran digital industry sales leader Rick Berger …