Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering the UJET contact center solution to Ooma Enterprise customers, giving them a single source for Ooma’s unified communications as a service…
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Robust revenue growth of 55% (FY2019 to FY2020) propels TELUS International to a top 10 position on the 2021 Everest Group BPS Top 50 List TELUS International , a leading digital customer experience (CX) innovator that designs, builds and…
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8x8's portfolio and strategy, supported by its integrated cloud communications and contact center services platform, provide businesses with great flexibility and robust productivity benefits Based on its recent analysis of the global…
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Its advanced analytics, visualization capabilities, and comprehensive range of functionalities were found to be superior in comparison to 12 other CXM vendors. Based on its recent analysis of the European voice of the customer (VoC)…
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Customer Relationship Management Institute LLC (CRMI), specialists in driving companies' revenues and profits by implementing Customer Experience (CX) strategies that make CX the most critical component of their DNA (CXDNA), announced…
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Boomtown, the customer experience management company, announced the general availability of their new flagship CXM platform, CXMEngine. CXMEngine starts where CRM systems end, enabling enterprises to orchestrate customer journeys across…
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PhaseZero, a leading B2B and B2C eCommerce software provider, was named a top innovator in customer experience management by Technology Innovators magazine. Marketing Technology News: AtScale Delivers “Live” Connection Experience for…
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ResultsCX, a premier customer experience partner to Fortune-100 and 500 companies worldwide, announced it has expanded its digital and social media experience management operations to provide comprehensive customer care on behalf of its…
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XM/OS includes three core services that empower organizations to quickly understand customers' and employees' needs, and adjust experiences in real-time to lead in times of disruption Qualtrics, the world's No. 1 Experience Management (XM)…
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Company aims to reinvent the experience management industry using emerging technology to help organizations increase corporate effectiveness Tivian, the leader in intelligent experience management, today launched a new brand identity to…
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Lakeside Software, the leader in digital experience management, announced their collaboration with Lenovo to launch Lenovo Device Intelligence Plus, its new enhanced version of its cloud-based Software-as-a-Service PC…
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TouchMate  announced a new partnership with ViewPoint to manufacture and distribute feedback kiosks in the United States, targeting the US Customer Experience (CX) management industry. The US CX management market is forecast to grow…
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Over 250 CX leaders alongside CXOs, CAOs, CTOs, CMOs, CDOs are convening virtually to discuss the latest strategies, tech trends and opportunities in CX. These innovative leaders will also discuss best practices in defining and documenting…
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Taverner takes over from Margaret Wagner to support clients deliver and accelerate customer experience transformation Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company and part of dentsu, has…
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Veteran Tech Industry Marketing Executive Daina Middleton Takes Over as CEO Britelite Immersive, a creative technology company that builds immersive and interactive experiences for brands and marketers, has acquired content management…
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Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McColl’s Retail Group. The leading convenience…
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Medallia, Inc., the global leader in experience management, announced that Schülke & Mayr has selected Medallia as its experience management platform of choice. Marketing Technology News: LiveXLive Announces Podcast/Vodcast Joint…
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Attendify, the leading platform provider of virtual and hybrid event applications and event data management tools, announced its new MeetNow feature. MeetNow empowers virtual event attendees to instantly interact one-on-one with…
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Medallia, Inc., the global leader in experience management, announced that Bluevine Capital has selected Medallia as its experience management platform of choice. Marketing Technology News: FedEx to Acquire ShopRunner to Expand…
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Quadient and Duck Creek Technologies Collaborate to Accelerate Customer Experience Management Capabilities for Insurers Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels,…
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