Qualtrics Announces XM/OS, the Operating System for Experience Management to Help Businesses Design and Improve Breakthrough Experiences in…

XM/OS includes three core services that empower organizations to quickly understand customers' and employees' needs, and adjust experiences in real-time to lead in times of disruption Qualtrics, the world's No. 1 Experience Management (XM) Platform and creator of the XM category, today announced the new XM operating system, or XM/OS, the only operating system for experience management. XM/OS is a single, secure cloud-native platform that enables companies to bring together all of their experience data—what their customers…

Qualtrics Unveils Next Wave of Experience Management Innovations that Transform Organizations’ Listening Programs into Systems of…

Introducing capabilities and enhancements to the Qualtrics XM Platform that facilitate taking action with enhanced analytics, data management and governance, and automatic trends and metrics tracker Five purpose-built Qualtrics CustomerXM products empower every team along the customer journey drive greater customer engagement, increase conversion and retention, and improve brand loyalty and perception Qualtrics, the leader in customer experience and creator of the experience management category, announced several…

M-Files for Esri ArcGIS Integrates Global Mapping Technology and Intelligent Information Management Systems to Provide a Unified User…

Solution delivers fast, in-context access to data, documents and information directly from the M-Files and Esri ArcGIS User Interfaces M-Files Corporation, the intelligent information management company, announced the general availability of M-Files for Esri ArcGIS. The solution integrates the M-Files intelligent information management platform with Esri's world-leading geographic information system (GIS) for mapping and analytics, offering a new way to manage documents and other information by integrating and using maps…

Vya Unveils Fresh User Experience for Its Marketing Resource Management Systems

New UX Delivers More Intuitive, Efficient Experience for Vya’s Busy Clients Who Manage Marketing Resources and Campaigns Across Distributed Organizations Vya, a leading provider of simplified marketing execution for distributed organizations, unveiled a new user experience for its marketing resource management systems. The updated UX offers a clean and simplified view, with the most used resources prominently featured, making it easier than ever for clients to quickly find what they need, so they can carry on with their…

Can a Content Management System Bridge the Digital Experience Divide?

In recent years, one term has seemingly come to dominate discussions surrounding online businesses — digital experience. And just like a decade ago, when IT and Marketing departments still debated who should edit the website, optimize for search engines and manage customer databases, the digital experience is causing a similar rift within companies. The latest research from Magnolia has revealed that 60% of marketers feel they should be in charge of digital experience, while 72% of IT professionals believe it should fall…

Muvi Launches Konviare – The Notification Management Engine

Konviare, a notification management system, triggers and manages event-based notifications across multiple channels like SMS, Email, Whatsapp etc. Muvi, the leading provider of cloud-based audio and video streaming services, has just launched its new product - Konviare - a notification management engine, to cater to the growing demand for creating and managing multi-channel notifications. Marketing Technology News: MarTech Interview with Clay Walton-House, Managing Director of Integrated Customer Loyalty Solutions……

Xpediant Digital Strengthens it’s Product Management Team

Xpediant Digital, the leader in Adobe Experience Manager (AEM) and Veeva Integration and Platform solutions, announces the hiring of Kevin Liggett as its Senior Product Director Marketing Technology News: OneTrust is “Leading the Market Outright” and Ranked #1 in Market Share for Privacy Software “We are very excited to have Kevin join our team to drive our product vision and to work with our key customers. Kevin brings strong background in the Life Sciences industry and experience in product and services to the…

Neat Partners with Microsoft Teams to Deliver Critical Innovations and Exceptional Video Collaboration Experiences for the Hybrid Workforce

Neat, the pioneering video device company, announced a collaboration with Microsoft to make Neat’s innovative video devices available to Microsoft Teams customers worldwide. Neat’s complete range of devices are being certified for Microsoft Teams and will run Teams and Microsoft Teams Rooms for Android, enabling Neat to further drive innovation across meeting spaces and address the needs of today’s hybrid workplace. Marketing Technology News: Vericast Survey: How Deals Play a Role in Return to Pre-Pandemic Activities…

Accenture Makes Strategic Investment in Beamery to Transform Talent Recruitment and Management

Accenture has made a strategic investment, through Accenture Ventures, in Beamery, a London-based startup that uses artificial intelligence (AI) technology to help the world’s largest companies attract, engage and retain talent at a global scale. Marketing Technology News: IdRamp Joins Linux Foundation Public Health Cardea Project Steering Committee “Our investment in Beamery aligns with Accenture Ventures’ commitment to cultivate the latest technologies, enhanced by human ingenuity, that solve for our clients’ most…

NGDATA Joins Growing Ecosystem of Partners Supporting the IBM Cloud for Financial Services

NGDATA Uses IBM Cloud for Financial Services to Help Customers Accelerate Transactions with Financial Institutions in a Highly-Secured Environment  NGDATA, a customer data platform that drives one-to-one customer engagement, today announced it has joined IBM’s growing ecosystem of more than 100 Global Systems Integrators (GSIs), Independent Software Vendors (ISVs), SaaS providers, and FinTechs supporting the IBM Cloud for Financial Services. The IBM Cloud for Financial Services Framework is designed to address risk in the…

Vianai Systems Raises Additional $140M to Build Upon Strong Customer Adoption

SoftBank Vision Fund 2 joins existing investors. The financing round signals enormous opportunity for Vianai’s Human-Centered AI platform and product development Vianai Systems, a Human-Centered AI platform and products company, today announced that it has raised $140M in a Series B financing from SoftBank Vision Fund 2* and several industry luminaries. Vianai will use the new capital to accelerate the delivery of its human-centered AI platform and products to enterprises worldwide. Marketing Technology News: FDCTech…

Creatd Announces Its Intent To Purchase A Majority Stake In Influencer Talent Management Firm, WHE Agency

Proposed transaction consists of a combination of cash and equity in Creatd, Inc. Company expects the transaction will be immediately accretive to earnings. Creatd, Inc. (Nasdaq CM: CRTD) ("Creatd" or the "Company"), the parent company of Vocal, today announced that it has entered into a memorandum of understanding ("MOU") to acquire a 55% ownership stake in WHE Agency ("WHE"), through its wholly-owned subsidiary, Creatd Partners. WHE Agency is a talent management and public relations agency dedicated to the representation…

Franciscan Health Chooses Medallia For A Comprehensive Approach To Improving Care Experiences

Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that Franciscan Health, an integrated healthcare system providing care to patients in Indiana, Illinois and Michigan, has selected Medallia as its experience management platform of choice. “We are excited to be Franciscan’s strategic partner for patient and employee experience initiatives to help deliver long-term success in a highly competitive market.” Marketing Technology News: Talkdesk Announces CX Innovator Awards…

Talkdesk Healthcare Experience Cloud Reimagines the Patient Experience

Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first enterprise-grade contact center product built for healthcare. Initially reimagining the patient experience, the first solution – Talkdesk Healthcare Experience Cloud for Providers – empowers healthcare providers to deliver synchronized, personalized, and convenient patient experiences across all digital and voice communication channels.…

Talkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience

First enterprise-grade contact center solution purpose-built for the financial services industry Secure, digital-first platform combines artificial intelligence (AI), analytics, and insights with out-of-the box integrations to core banking systems and processors Connects client data from all channels to power trusted, intelligent interactions that are personalized and seamless The launch of Talkdesk Financial Services Experience Cloud and coinciding announcement of Healthcare Experience Cloud™ signal a…

Venio Systems Announces New ECA Capabilities To Graphically Mine And Visualize Critical Information Instantly And Make The eDiscovery…

Venio Systems today announced significant upgrades to Venio ECA, its Early Case Assessment product, targeting three problem areas unmet by current ECA solutions: vast amounts of unstructured data, lack of insight into what is contained in that data, and delays and difficulties caused by manual, slow searches. Venio Systems, a Virginia-based company, today announced significant upgrades to Venio ECA, its Early Case Assessment product, targeting three problem areas unmet by current ECA solutions: Companies are…

Data Sentinel Raises Seed Funding to Accelerate Growth and Product Development of Its Sensitive Data Management Software

Data Sentinel, the leader in sensitive data management innovation and provider of the Data Trust and Compliance platform for businesses, today announced the close of a $3.6 million funding round. The financing was led by Brightspark Ventures, with participation from Sentiero Ventures, Delbridge Capital Partners, as well as other high value angel investors. Marketing Technology News: C3 AI and Snowflake Partner to Deliver Next Generation Enterprise AI Applications at Scale “Data Sentinel automates the tracking,…

CRMI Honors 33 Service Organizations for Delivering ‘World-Class’ Customer Service; 6 Cited for Certification in Customer…

Customer Relationship Management Institute LLC (CRMI), specialists in driving companies' revenues and profits by implementing Customer Experience (CX) strategies that make CX the most critical component of their DNA (CXDNA), announced that 33 service organizations have qualified to receive the NorthFace ScoreBoard Service Award 2020 for superior customer service. Marketing Technology News:  Avtex Wins 2021 Pandemic Tech Innovation Award CRMI also recognized six companies for engaging employees to meet the rigorous…

MySize Partners With Bitrix, A Leading Content Management System In Russia

MySize, Inc, (the "Company" or "My Size") (NASDAQ: MYSZ) (TASE: MYSZ), the developer and creator of smartphone measurement solutions, today announced a partnership with Bitrix, Russia's largest eStore platform. MySize's AI-driven sizing solution and personal fit recommendations will be made available to e-commerce sellers on the Bitrix platform, bringing highly accurate footwear and apparel sizing to millions of online shoppers. Bitrix is Russia's market leader in content management systems (CMS) for e-commerce…

Data Sentinel Raises Seed Funding to Accelerate Growth and Product Development of Its Sensitive Data Management Software

Data Sentinel, the leader in sensitive data management innovation and provider of the Data Trust and Compliance platform for businesses, today announced the close of a $3.6 million funding round. The financing was led by Brightspark Ventures, with participation from Sentiero Ventures, Delbridge Capital Partners, as well as other high value angel investors. Marketing Technology News: MarTech Interview with Julius Černiauskas, CEO at Oxylabs “We believe that the business challenge related to sensitive data management and…