New Integrated Research, Media, and Events Firm Will Focus on CX Business Opportunities and Best Practices Across 20 Industry Sectors and 7 Market Segments Dash Network announced its formation to provide global market analysis and…
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Barceló will benefit from the advanced GetFeedback Salesforce integration as it aims to understand and act upon rapidly changing customer expectations Momentive, a leader in agile experience management, today announced that Barceló Hotel…
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Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud contact center solutions  $230 million raised in recent funding pushes valuation…
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The firm aims to elevate both the Customer and Employee Experience Singapore-based Everise Holdings (Everise), a global experience company, will be making its foray into San Francisco. The opening of the new business development office…
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Qualtrics CustomerXM enables global technology company to further its customer-first culture through actionable customer insights Qualtrics, the leader in experience management, announced that CenturyLink, one of the largest technology…
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The Partnership Aims to Close the Experience Gap for Organizations at a Time When Connectivity Is Rapidly Reshaping the Brand and Customer Experience Landscapes Kantar TNS, one of the world's largest research agencies, and Qualtrics, the…
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With 70% of respondents reporting that less than half of their customer touchpoints are multilingual, the Global Experience is fragmented and in need of more enterprise support Lilt, the leading global experience platform enabling…
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Forsta, a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, will gain scale and investment to further accelerate product innovation Press Ganey, renowned leader in patient, member, employee and consumer…
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Semafone®, the leading provider of data security and compliance for call and contact centers, today announced a reseller partnership with Talkdesk and availability of Cardprotect Voice+  on Talkdesk® AppConnect™. The new partnership will…
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Kopper-Hourin, who comes from Comcast Advertising’s FreeWheel, will spearhead innovative culture and talent programs to equip the company for continued success. Comcast Advertising, a division of Comcast,…
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The X Index, Havas CX’s proprietary barometer of customer experience efficiency, shows CX is most meaningful when it combines the best functional service with meeting emotional citizen expectations Trust,…
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Google Cloud will help businesses manage Sprinklr’s Unified-CXM platform in a public cloud environment with ease-of-management and low network latency Sprinklr, the unified customer experience management (Unified-CXM)…
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Thoughtworks, a global technology consultancy that integrates strategy, design and engineering to drive digital innovation, today announced signing a multi-year agreement with John Deere, a world leader in providing advanced products,…
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Together with MyGamez, Swrve is now available in the Chinese market for Swrve customers and worldwide apps. Swrve, the leading customer experience platform for mobile, web, and TV, provides a sophisticated set of digital-first capabilities…
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Study examines how marketers and consumers are adapting to ongoing effects of the pandemic and digital privacy concerns A new global research study of 8,000 consumers and 800 marketers examines how digital marketers have…
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The campaign brings to life that almost is just not good enough in the era of digital consumers NICE announced its new innovative global campaign, featuring Emmy award winner, co-creator and star of hit comedy series Schitt’s Creek, Eugene…
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Qualtrics, the leader and creator of the Experience Management (XM) category, announced today that top brands, including DISH Network, DoorDash, the NBA and Peloton, chose Qualtrics during the third quarter of 2021 — a record quarter that…
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The award recognizes Flybits as a candidate for continuous market disruption in digital customer experience transformation with tremendous growth potential in mobile personalization. Flybits, the most advanced contextual engagement…
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Help Lightning’s remote visual assistance software allows Ricoh experts to deliver faster service and speed to resolution, keeping mission critical equipment running at full speed Help Lightning, a provider of remote visual assistance…
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Accelerating sales and enrolments within 3 months of launch Penny, a global leader in data-driven sales enablement solutions for direct sales, is excited to announce that Truvy, a leading health and wellness company, has selected Penny as…
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