New Survey from Convey Reveals Consumers Were Overwhelmingly Positive About Recent Holiday Shopping Experiences

Despite shipping delays, inventory shortages and discomfort with in-store shopping, vast majority of consumers said this holiday was as good as or better than last year While the global pandemic turned traditional gift-buying on its head and delivery problems were widespread, holiday shopping was a positive experience for the vast majority of consumers, according to a survey released today from Delivery Experience Management (DEM) leader Convey. The survey of more than 1,100 American consumers found that despite delays and…

Thanx Powers Westfield Rewards Program During the Holiday Shopping Season

Just ahead of the holiday shopping season, Thanx, a leading provider of customer engagement and retention tools for retailers and restaurants, teamed up with Unibail-Rodamco-Westfield (URW) to unveil a new tier-based loyalty program for select Westfield shopping centers in the U.S. Together with Thanx, Westfield is leveraging new insights to offer shoppers an elevated and more personal experience. With the proprietary customer intelligence offered by Thanx, Westfield modernized the Westfield Rewards experience with more…

Comscore Sees Record Online Spending Across ‘Big 3’ Holiday Shopping Days

Total online spending across Thanksgiving, Black Friday, and Cyber Monday grew 25% compared to 2019 As consumers increasingly turned to online shopping this holiday season, ongoing research from Comscore, a trusted partner for planning, transacting and evaluating media across platforms, found that online spending across Thanksgiving, Black Friday and Cyber Monday (the 'Big 3' holiday shopping days), reached record levels in 2020. Total online consumer spending exceeded $22 billion, an increase of 25% compared to 2019.…

Holiday Shopping Has Moved Online. Here’s How Small Businesses Can Compete

The battle for holiday shoppers will be won or lost online this year. While brick-and-mortar operations struggle in the face of a resurgent pandemic, e-commerce continues to skyrocket. Online sales for the second quarter of 2020 topped $200 billion, a 37% increase over the previous quarter. It is not just the e-commerce giants that are reaping the benefits from this changed landscape, however. Third-party sellers on Amazon, most of which are small and medium-sized businesses, saw $3.5 billion in sales on Prime Day – a 60%…

Study: Role of Customer Service in Online Holiday Shopping Plans

The global pandemic is continuing to reshape the retail sector, fueling $189B in anticipated online holiday sales and forcing brands to wage a virtual battle for customer loyalty. Retailers that enter 2021 with a tailwind will be those that elevate their customer service, according to a survey of 750 consumers conducted in October 2020 by Simplr, in which 90 percent of consumers who shop online said exceptional customer service is important when choosing where to shop. That loyalty translates into revenue, as six in 10…

NetElixir Releases Cyber 5 Holiday Shopping Insights and Analysis

U.S. eCommerce Sales Up 25% YoY Digital marketing agency NetElixir released key insights and data analysis on consumer shopping behavior during the Cyber 5 period, which spans Thanksgiving to Cyber Monday. Overall insights point to a spike in eCommerce sales, up 25% from 2019, while orders grew by just 7%. The year-over-year increase still falls short of the Company's original 30% prediction, signifying that the pandemic continues to evolve how we shop, and what we shop for this holiday season. Marketing Technology News:…

62% Of Holiday Shoppers Plan To Use One Credit Card This Holiday Shopping Season

62% of shoppers plan on using one credit card while shopping this holiday season according to the credit card focused findings of Generali Global Assistance’s (“GGA”) fourth-annual Holiday Shopping ID Theft survey released in conjunction with Mastercard. Recommended: MarTech Primer: Advertising Technology and Demand-Side Platforms (DSPs) 86% of consumers plan to do their holiday shopping online, up 21 percent from last year, likely due to the pandemic. At the same time 48% indicated they will shop for the holidays in a…

Retail And Banking Leaders Project Optimistic Outlook During Extended Holiday Shopping Season

ICSC President and CEO Tom McGee, TD Bank Head of Consumer Products Matt Boss and NEST CEO Rob Almond provide insight on the state of the retail industry Retail and banking industry leaders came together during The Rollout Event, hosted virtually by RetailSpaces. The panel included Tom McGee, President and CEO of ICSC, Matt Boss, Head of Consumer Products at TD Bank, and Rob Almond, CEO of NEST, the leading integrated facilities management firm. Despite the pandemic, McGee, Boss and Almond provided an optimistic outlook…

Infobip Study: Most Americans Plan Same or More Holiday Shopping This Year

Infobip, a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, has released a new report on consumer sentiment around shopping this holiday season. The report, Post-COVID: Digital Practices for an Enhanced Consumer Experience, shows that the vast majority (69%) of Americans plan to do the same or more holiday shopping as last year – but their expectations on customer service are growing, too. With 59% planning to move more…

Yotpo Study: Holiday Shopping Habits of Homebound Consumers in the US and UK

Yotpo, the leading eCommerce marketing platform, has released new data detailing the latest trends in consumer purchase behavior, from discovery to purchase, in the lead up to 2020 holiday shopping season. A selection of the findings, representing a recent survey of 2000 respondents ages 18+, are published in Yotpo's "How Shopper Behavior Is Changing" with regional data from the United States and the United Kingdom. The report outlines opportunities and strategies for eCommerce businesses as the COVID-19 pandemic ensues.…

Amazon Prime Day Shapes 2020 Holiday Shopping

1/3rd of US Households Shopped Prime Day; 90% will buy at Amazon again before the holidays Numerator, a data and tech company serving the market research space, has released new Prime Day 2020 findings that, coupled with Numerator survey data, indicate Amazon will lead the holiday shopping season in terms of US household penetration. Historically, Big Box retailers have led in household penetration over the five days from Thanksgiving through the following Monday, including Black Friday and Cyber Monday.  In an analysis…

COVID-19 Pandemic to Disrupt Consumer Holiday Shopping Plans and Sales

The COVID-19 pandemic is expected to negatively impact retail holiday shopping plans this year.  According to the latest survey findings, more than half of consumers (54%) expect to participate in sales events and 42% plan to spend less than a year ago. 91% of those who will participate will shop for deals online exclusively rather than doing it in a physical brick and mortar store. However, these online holiday shopping plans differ significantly across markets,  categories and products that the users shop for. The…

Allocadia Holiday Shopping Survey: Online Shopping Will Lead in 2020, Cyber Monday Set to Top Black Friday

New Data Also Shows That Coronavirus Concerns Remain, Gifting Will Become More Practical, and Consumers Expect More Diverse Holiday Ad Campaigns Allocadia, the leader in Marketing Performance Management (MPM), announced results of a new survey leading up to the 2020 holiday season, covering key topics related to consumers’ shopping plans, expectations and preferences. Findings from the survey of more than 1,000 Americans include a preference for online shopping during the ongoing coronavirus pandemic, a shift to more…

eCommerce Transactions Expected to Rise to Record Levels During Holiday Shopping Season

New benchmark data from ACI Worldwide revealed a projected 27 percent increase in global eCommerce transactions over the holiday period October 2020 through December 2020. The data, based on hundreds of millions of eCommerce transactions from global merchants, also projected a 40 percent increase in the buy-online-pick-up-in-store (BOPIS) or click-and-collect channel. "Although a number of brick-and-mortar stores have closed due to the pandemic, their eCommerce sites remain available. On the other hand, some stores that…

Bloomreach Commerce Pulse Data Indicates an Early and Record-Breaking Holiday Shopping Season

Surge Could Leave Some Last-Minute Shoppers with Empty Stockings New data from Bloomreach, the leader in commerce experience, shows the surge in holiday online shopping has already started as customers start preparing early for the Holiday season amidst the uncertainty around the ongoing impact of COVID. Bloomreach’s Commerce Pulse Data for September 2020 shows that searches for ‘Christmas’ appeared in the top 20 of search terms in September, one month earlier than in 2019; while related terms such as stockings and…

Global Survey Reveals Significant Shifts in Christmas Holiday Shopping Patterns as Shoppers Seek Safe In-Store and Online Experiences

Hybrid shopping model emerges blending technology with physical store experiences A new survey* of 2,000 UK and US consumers, conducted on behalf of JRNI, the experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale, reveals consumers are taking a more considered approach toward Black Friday and Christmas holiday season spending and behavior this year. One fifth (20%) of US shoppers plan to spend more this Christmas indicating that there’s a desire by some to shake…

5WPR Holiday Shopping Survey Reveals Consumer Insights for 2020 Season

5W Public Relations, one of the largest independently owned PR firms in the U.S., has released their 2020 Holiday Shopping Survey, which looks at consumer intentions and behaviors as the holiday shopping season approaches. The survey includes data on the amount people plan to spend, shopping methods, timing, and top gifts people plan to purchase for their loved ones this season.  Findings from the survey will be especially useful to brands trying to tap into consumer thinking and spending after months of economic…

Consumers Adjust Holiday Shopping Due to COVID and Are Willing to Grant Retailers Leeway

As retailers brace for what is shaping up to be a holiday season like no other, they face a whole new set of challenges to win customers and meet seasonal demands in the midst of a global pandemic. To help brands navigate this complex new landscape, Delivery Experience Management (DEM) leader Convey announced the results of its fourth annual study that illuminates the trends and themes that will define the shopping experience this holiday. The survey found that a significant portion of shoppers recognize the uncertainty…

Retail Giant Walmart All Set for Holiday Shopping Season with Big Customer-centric Plans

Likely Investments in the Big Retail Technology Stacks, In Addition To Boosting Efforts In Recruitment, Marketing And Customer Service; Retailer to Hire Seasonal Associates to Meet Demands of Increased Online Shopping American multinational retail corporation Walmart has announced its plans ahead of the holiday shopping season. The retailer plans on increasing the availability of holiday season gifts and essential items across all its physical brick and mortar stores, ensuring shoppers have a safe and convenient shopping…

IAS Holiday Shopping Data Shows Contextually Relevant Ads Will Be Key for Advertisers This Holiday Season

Integral Ad Science (IAS), the global leader in digital ad verification, released results from its 2020 consumer study on holiday shopping habits. Key findings from the study show that this year consumers are relying on online shopping and digital ads to find the perfect gifts for their friends and families this holiday season. Given the effects of the global pandemic and accompanying social distancing measures, consumer habits are shifting to account for these new realities. Almost eight in ten US consumers report…