Thanx Powers Westfield Rewards Program During the Holiday Shopping Season

Just ahead of the holiday shopping season, Thanx, a leading provider of customer engagement and retention tools for retailers and restaurants, teamed up with Unibail-Rodamco-Westfield (URW) to unveil a new tier-based loyalty program for select Westfield shopping centers in the U.S. Together with Thanx, Westfield is leveraging new insights to offer shoppers an elevated and more personal experience. With the proprietary customer intelligence offered by Thanx, Westfield modernized the Westfield Rewards experience with more…

62% Of Holiday Shoppers Plan To Use One Credit Card This Holiday Shopping Season

62% of shoppers plan on using one credit card while shopping this holiday season according to the credit card focused findings of Generali Global Assistance’s (“GGA”) fourth-annual Holiday Shopping ID Theft survey released in conjunction with Mastercard. Recommended: MarTech Primer: Advertising Technology and Demand-Side Platforms (DSPs) 86% of consumers plan to do their holiday shopping online, up 21 percent from last year, likely due to the pandemic. At the same time 48% indicated they will shop for the holidays in a…

Retail And Banking Leaders Project Optimistic Outlook During Extended Holiday Shopping Season

ICSC President and CEO Tom McGee, TD Bank Head of Consumer Products Matt Boss and NEST CEO Rob Almond provide insight on the state of the retail industry Retail and banking industry leaders came together during The Rollout Event, hosted virtually by RetailSpaces. The panel included Tom McGee, President and CEO of ICSC, Matt Boss, Head of Consumer Products at TD Bank, and Rob Almond, CEO of NEST, the leading integrated facilities management firm. Despite the pandemic, McGee, Boss and Almond provided an optimistic outlook…

eCommerce Transactions Expected to Rise to Record Levels During Holiday Shopping Season

New benchmark data from ACI Worldwide revealed a projected 27 percent increase in global eCommerce transactions over the holiday period October 2020 through December 2020. The data, based on hundreds of millions of eCommerce transactions from global merchants, also projected a 40 percent increase in the buy-online-pick-up-in-store (BOPIS) or click-and-collect channel. "Although a number of brick-and-mortar stores have closed due to the pandemic, their eCommerce sites remain available. On the other hand, some stores that…

Bloomreach Commerce Pulse Data Indicates an Early and Record-Breaking Holiday Shopping Season

Surge Could Leave Some Last-Minute Shoppers with Empty Stockings New data from Bloomreach, the leader in commerce experience, shows the surge in holiday online shopping has already started as customers start preparing early for the Holiday season amidst the uncertainty around the ongoing impact of COVID. Bloomreach’s Commerce Pulse Data for September 2020 shows that searches for ‘Christmas’ appeared in the top 20 of search terms in September, one month earlier than in 2019; while related terms such as stockings and…

Retail Giant Walmart All Set for Holiday Shopping Season with Big Customer-centric Plans

Likely Investments in the Big Retail Technology Stacks, In Addition To Boosting Efforts In Recruitment, Marketing And Customer Service; Retailer to Hire Seasonal Associates to Meet Demands of Increased Online Shopping American multinational retail corporation Walmart has announced its plans ahead of the holiday shopping season. The retailer plans on increasing the availability of holiday season gifts and essential items across all its physical brick and mortar stores, ensuring shoppers have a safe and convenient shopping…

Financial Institutions on the Hook for Data Breaches This Holiday Shopping Season

American Consumers Will Hold Financial Institutions Accountable for Compromised Data Regardless of Who’s at Fault; Banks Stand to Lose Nearly Half of Customer Base, According to New Study from Terbium Labs Fears of data loss, identity theft and fraud are leaving American consumers on edge this holiday season, and they’re prepared to hold their financial institution responsible for the damages. This is according to “How Fraud Stole Christmas”, a new study released today by leading digital risk protection company Terbium…

As the Holiday Shopping Season Extends, Convenience Drives Consumer Purchasing

43 Percent of Consumers Plan to Kick off Holiday Shopping Before Black Friday, over Half Want It to Be More Convenient. Bazaarvoice, Inc., the provider of product reviews and user-generated content (UGC) solutions, announced the results of its newest global study, exploring the holiday shopping habits of consumers in the United States and Europe during the busiest retail season of the year. As the holiday shopping season continues to evolve with the prominence of online shopping, the emergence of new shopping events, and…

Salesforce Research Reveals AI, Mobile & Social Drove Digital Transformation This Holiday Shopping Season

Mobile Commerce Eclipsed Desktop for the First Time - 48 Percent of Orders Were Placed from Mobile Devices, Compared to 44 Percent from Computers NRF 2019: RETAIL'S BIG SHOW – Salesforce, the global leader in CRM, released the 2018 Holiday Shopping Report, revealing the trends, data and insights brands and retailers need to prepare for the 2019 holiday shopping season. Top Salesforce 2018 Holiday Shopping Insights For the report, Salesforce combined insights on the activities of hundreds of millions of global…

5WPR Holiday Shopping Survey Reveals Consumer Insights for 2020 Season

5W Public Relations, one of the largest independently owned PR firms in the U.S., has released their 2020 Holiday Shopping Survey, which looks at consumer intentions and behaviors as the holiday shopping season approaches. The survey includes data on the amount people plan to spend, shopping methods, timing, and top gifts people plan to purchase for their loved ones this season.  Findings from the survey will be especially useful to brands trying to tap into consumer thinking and spending after months of economic…

RetailMeNot Confirms Holiday Season Will Start Earlier and See More Online Shopping Than Ever Before

66% Will Spend the Same Amount or More on Holiday Shopping This Year to Create Normalcy and a Sense of Tradition for Their Family According to a new survey from leading savings destination RetailMeNot, a Vericast company, this year's unprecedented holiday season will start earlier than previous years. While many Americans' wallets are tighter this season, 66% of consumers say they plan to spend the same amount of money or more this holiday in order to create a sense of normalcy and keep traditions alive. Marketing…

IAS Holiday Shopping Data Shows Contextually Relevant Ads Will Be Key for Advertisers This Holiday Season

Integral Ad Science (IAS), the global leader in digital ad verification, released results from its 2020 consumer study on holiday shopping habits. Key findings from the study show that this year consumers are relying on online shopping and digital ads to find the perfect gifts for their friends and families this holiday season. Given the effects of the global pandemic and accompanying social distancing measures, consumer habits are shifting to account for these new realities. Almost eight in ten US consumers report…

US Consumers to Spend 1B Hours Shopping on Mobile This Holiday Season

App Annie, the leading mobile data and analytics company, predicts the biggest Q4 holiday shopping season on mobile yet — with nearly 1 billion hours to be spent on Android devices in the US, up 50% YoY. Driven by the need for essentials while maintaining home lockdowns, mobile e-commerce boomed in H1 2020. App Annie predicts mobile growth will continue in Q4 with a longer shopping season due to October's Prime Day and contraction in the US economy driving consumers to seek deals and promotions for longer leading up to…

Rakuten Marketing Data Breaks down Consumer Habits During the First Holiday Shopping Events of the Season

Larger Purchases Made on Single’s Day and a Higher Frequency of Orders During Click Frenzy Rakuten Marketing have released findings from data collected on Single’s Day and Click Frenzy which for the first time ever, fell over three consecutive days (Nov 11 - 13). Pulled from Rakuten Marketing’s award-winning affiliate network, the data reveals that the new back-to-back shopping format did not stop consumers from spending, with record breaking sales recorded by both Alibaba and Click Frenzy. Within the Rakuten Marketing…

Unlock Holiday Growth in Southeast Asia this Shopping Season

New Study from Meltwater Sheds Light on Consumer Sentiment, Behaviour and Attitudes to Help Marketers Supercharge Sales Through Social Media Black Friday and Singles’ Day may be the new kids on the block, but for Southeast Asia, Christmas is where it’s at, representing the majority of online engagement about holiday shopping. A new report from Meltwater titled ‘Ecommerce in SEA: Supercharging Holiday Sales Through Social Media’ analysed consumer sentiment during the year-end shopping period last year to help ecommerce…

Centennial Unveils Next Phase of First-in-the-U.S. Digital Shopping Platform

Real Estate Investment Firm Perfects Shop Now! Omni-Channel Shopping Experience with Online Access to Complete Local Mall Inventories, Same-Day Delivery of Purchases Centennial, a real estate investment firm with a national portfolio of shopping, dining, entertainment and mixed-use destinations, announced that, in March, it will launch the next phase of its innovative and first-in-the-U.S. “Shop Now!” omni-channel shopping platform, originally introduced in September of last year, with the first phase rolled out to all…

New Survey from Convey Reveals Consumers Were Overwhelmingly Positive About Recent Holiday Shopping Experiences

Despite shipping delays, inventory shortages and discomfort with in-store shopping, vast majority of consumers said this holiday was as good as or better than last year While the global pandemic turned traditional gift-buying on its head and delivery problems were widespread, holiday shopping was a positive experience for the vast majority of consumers, according to a survey released today from Delivery Experience Management (DEM) leader Convey. The survey of more than 1,100 American consumers found that despite delays and…

Salesforce Reveals 2020 was the Biggest Holiday Season Ever for Digital Sales

Digital sales grew around 58 percent during the five days leading up to Christmas, despite earlier shipping cutoffs $330 billion in online purchases are expected to be returned globally--about 30 percent of all purchases made Salesforce, the global leader in CRM, released its 2020 Holiday Shopping Report, highlighting data and trends that shaped the holiday season and will impact how consumers shop in 2021. Salesforce data shows a 50 percent increase in digital spend over the 2019 shopping season, making it one of the…

Bloomreach Reports 40% Year-Over-Year (YoY) Holiday Sales Increase in 2020

Bloomreach, the leader in commerce experience, reported an aggregated year-over-year (YoY) holiday sales increase of 40% for retailers and brands in North America using the Bloomreach Experience Platform (brX) to power their eCommerce experiences. Bloomreach powers over 25% of all US and UK eCommerce experiences for over 500 global brands and retailers. The 2020 holiday shopping season kicked off in September as retailers moved their promotional calendars forward this year in order to smooth the impact on operations, and…

LendingTree Holiday Spending Report Analyzes Last-Minute Shopper Trends

LendingTree analyzed data from over 29,000 anonymized transactions to track spending habits of last-minute holiday shoppers in the week leading up to Christmas in 2019 to better understand what last-minute shoppers where buying and how much they were spending. Additionally, LendingTree will update the report to reflect 2020 trends for last-minute shoppers this Holiday season once the data is available. Marketing Technology News: MediaPlatform Adds StriveCast As Video Delivery Partner Sporting goods and toys were at…