Banner Before Header

Affectiva Raises $26 Million to Fast-Track Human Perception AI in Automotive and Conversational Interfaces

New Funding Will Accelerate the Development of AI That Can Understand All Things Human  Affectiva, the global leader in Emotion AI and the pioneer of Human Perception AI, announced that it has closed $26 million in funding. The round, led by Aptiv PLC, as well as Trend Forward Capital, Motley Fool Ventures and CAC, brings the total invested in Affectiva to $53 million. The funding will enable Affectiva to evolve, accelerate and scale its perceptive technology in the automotive industry, as well as other areas such as…

Dismantling the Digital Fortress: E-Commerce Design Must Start with Humans, Not Tech and Templates

The old way of online retail is obsolete. A bold statement, but it’s true. Yet these are the very platforms many Digital Marketing agencies are spending so much time and energy building, that have been putting bread and butter on our clients’ tables, and that everyone thought would reconnect brands with their audiences and help them grow. Turns out, those platforms are not the key when heading into a digitally oriented future. We need to change our mindset, the way we envision and build e-commerce. It sounds harsh, but…

Humanization of Technology Drives $339 Billion Brand Value Growth in Second BrandZ Top 75 Most Valuable Global Retail Brands Ranking

Amazon Maintains the Title of World's Most Valuable Global Retail Brand Increasing Its Brand Value +91% to $315.5 Billion Innovative use of technology such as artificial intelligence and data analytics has helped e-commerce deliver numerous human benefits, fuelling a 33% growth in brand value for the most powerful players in retail WPP and Kantar unveiled today. The second annual BrandZ Top 75 Most Valuable Global Retail Brands ranking and report – looking at luxury, apparel, retail and fast-food outlets – revealed the…

ABBYY Launches Vantage, Platform Delivering Human-Like Skills to Digital Workforce

ABBYY Vantage Empowers Business Users to Accelerate Digital Transformation Goals ABBYY, a global leader in Content IQ technologies and solutions, launched ABBYY Vantage, the first enterprise platform to provide human-like cognitive skills to intelligent automation platforms such as robotic process automation (RPA) and business process automation (BPA). The new platform can be leveraged by enterprise companies in financial services and insurance, transportation and logistics, manufacturing, and other industries. Several…

Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

Extends Collaboration with Avaya A.I.Connect Partner Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance Communications, a leading provider of Conversational AI technology and…

Twiin Inc. Launches Avalon; Social Media App Prioritizes Privacy And Aims To Put Human Context Into Online Communication

Empower Yourself to Feel, Express, and Share More Deeply and Freely Without the Clutter and Noise of Today's Social Media Avalon, a new social networking app from Twiin Inc., is an evolutionary step forward with a more human, streamlined, and private way to communicate and connect online. Tapping into extensive research in the science of human responding and emotion, Avalon recreates real-time social feedback by modeling the real world experience of face-to-face sharing with a close contact. Unlike other social media…

Will AI Spawn a Smart Superintelligent ‘Synthetic Genius Machine’?

We have surpassed the realm of sci-fi for superhuman capabilities in computing and automation. With the advent of new advanced technologies and Machine Learning capabilities, humans are finding new avenues to scale cognitive neuroscience and augmented learning to build  Synthetic Genius Machine. In the latest piece of news, AI pioneer and KYield’s founder announced the arrival of a new artificial intelligence system to accelerate superintelligence. What is Synthetic Genius Machine? KYield has unveiled a new AI system,…

Oracle OpenWorld 2018 Launches Next Era of Cloud

Annual Technology Conference Ushers in the Autonomous Future Oracle OpenWorld — Oracle welcomes more than 60,000 customers and partners from 175 countries and 19 million virtual attendees to Oracle OpenWorld 2018, the world's most innovative cloud technology conference. At the annual event, Oracle Executive Chairman of the Board and Chief Technology Officer Larry Ellison will talk about the latest-and-greatest technologies being incorporated into Oracle's next-generation cloud that will make data an even more…

Blue Prism Announces Blue Prism Service Assist

Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic, and engaging, to better serve customers. "Customer care is our obsession. Quality is our obsession. Human workers working hand in hand with digital workers is the way we've transformed our customer…

Automation Anywhere Unveils AARI – The First Digital Assistant at Work

Automation Anywhere, Inc., a global leader in robotic process automation (RPA), announced AARI (Automation Anywhere Robotic Interface)  – a smart digital assistant designed for a new era of work that brings consumer experiences to the enterprise. Available via Automation Anywhere's award-winning, cloud-native RPA platform, Enterprise A2019, AARI makes it easy for anyone to participate in the automation of day-to-day business tasks, through business-friendly user interfaces. Like the popular digital assistants Siri and…

Kameleoon Delivers ROI of 291% and $5.8 Million in Benefits to Enterprise Organizations According to New Total Economic Impact Study

Study conducted by an independent research firm confirms that Kameleoon's testing and personalization platform improves conversion rates, increases cross-sell and reduces campaign costs Kameleoon released a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting, which highlights that enterprise organizations that deploy its AI-driven experimentation and personalization platform benefit from a three-year ROI of 291% and payback in under three months. The study, titled The Total Economic…

Twilio Banks on Customer Intelligence, Agility and Cloud Contact Center to Meet ‘New-Normal’ Demands

Customer intelligence and cloud contact centers have come together as a novel science in solving major challenges that the marketers face during a pandemic. Leading Cloud communication platform Twilio has made significant enhancements to its modern contact center, bringing new mobile innovation to enable the remote, agile workforce with state-of-the-art customer intelligence. It is an unchallenged fac today that customer intelligence fuels the future of customer engagement across all industries, and this intelligence is…

Twilio Arms Businesses for the Great Digital Acceleration at SIGNAL 2020

New digital engagement channels power the shift from physical to digital Modern contact centre and mobile innovation enable the remote, agile workforce Customer intelligence fuels the future of customer engagement Twilio, the leading cloud communications platform, announced platform enhancements that help fast forward companies’ digital acceleration. Recent research from Twilio found that 97% of enterprises have accelerated their digital transformation efforts in response to COVID-19 and their digital communications…

TechBytes with Greg Bennett, Conversation Design Lead at Salesforce

Please tell us about your current role and the team/technology you handle at Salesforce. I lead the Conversation Design practice within Salesforce Experience. My academic background is in Linguistics and my primary research focus was in Interactional Sociolinguistics, or the study of how people use language in everyday interaction. This is the lens through which I drive our strategy and vision for Conversation Design at Salesforce. Salesforce has several product offerings that facilitate and enable conversational…

[24]7.ai Unveils Engagement Cloud – Industry’s First Fully Integrated Conversational AI Platform

7.ai, Inc., a recognized global leader in Conversational AI, announced the 7.ai Engagement Cloud, the industry's first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor, and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users. Consumers today…

MarTech Interview with Roy Lindemann, CMO at ReadSpeaker

"As sales teams are constantly on-the-go, voice-enabled applications can help them easily listen to sales information that is critical to help salespeople effectively do their jobs." Tell us about your role and the journey into tech before joining ReadSpeaker? I joined ReadSpeaker in 2004 as cofounder and Managing Director of France and French Territories before I became CMO in 2008. Prior to my roles at ReadSpeaker, I worked as the General Manager at MTV and Game One from 1995 to 2004, where I managed a team of 70…

BenefitMall Welcomes New Sales Leader

Benefits provider hires John T. Wiesler as head of general agency sales BenefitMall, the leading provider of next generation broker services, announces the hiring of John T. Wiesler as the head of general agency sales. Prior to joining BenefitMall, Wiesler worked for Humana Inc. as the vice president of sales distribution. Throughout his career at Humana, he also held other positions including vice president of sales, broker and general agency channel leader, vice president-national practice leader, and other sales…

Uniphore Named in the 2020 Gartner Cool Vendors in CRM Customer Service and Support Report

Seven years after being recognized as a Cool Vendor in Human-Machine Interfaces1, Gartner revisits Uniphore and writes about “Where are they Now” Uniphore, an early conversation service automation category leader, today announced that Gartner has written up additional information on the company within the “Where Are They Now?” section of the 2020 Cool Vendors in CRM Customer Service and Support2 report. Gartner states in the report, “This research does not constitute an exhaustive list of vendors in any given technology…

AWS Is Preferred Cloud Provider for Genesys Cloud Customer Experience and Contact Center Platform

Powered by AWS, Genesys Cloud improves customer engagement for companies of all sizes worldwide Today, Amazon Web Services, Inc., an Amazon.com company, announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an all-in-one solution and leading public cloud contact center platform. Organizations around the world use the platform to manage and improve customer relationships across any channel, including voice, text, web chat, and social. Genesys Cloud is built on and relies upon AWS’s…