Newegg and ibex Announce Strategic Lead-Generation Partnership

Newegg, one of the leading tech-focused e-retailers in North America, has entered into a strategic partnership with ibex (NASDAQ:IBEX), one of the world’s leading digital CX firms with an expansive reach throughout North America, Europe and Asia. Under the terms of the agreement, ibex will collaborate with Newegg’s in-house customer service outsourcing operation, Newegg Bridge, to foster lead generation for the targeted sale of telecommunications products and services. Marketing Technology News: ShipBob Joins Shopify Plus…

ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with Its BPO 2.0 Model

Its purpose-built technology platform, wide footprint, and strong customer centricity helps ibex thrive even in difficult market conditions Based on its recent analysis of the Central American and Caribbean customer experience outsourcing services market, Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award. ibex is leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible,…

ibex Announces Appointment of Two New Board Members

Company Announces Appointment of Gerard Kleisterlee and Bob Dechant, CEO of ibex ibex announced the appointment of Gerard Kleisterlee, former chairman of Vodafone Group, to its board of directors as an independent non-executive board member, and the addition of Robert Dechant, who serves as the chief executive officer of ibex, to increase the size of the board from six to eight directors. The appointments took effect on January 8, 2021. “We are delighted Gerard has joined the ibex board,” said Bob Dechant, CEO of ibex.…

eZ Systems Announces Company Name Change to Ibexa

New name reflects repositioning of the company as a leading B2B Digital Experience Platform vendor After twenty years as a successful vendor, eZ Systems today announced the launch of its new corporate brand identity and name. From today, the organization will be known as Ibexa, creator of the Digital Experience Platform for business. After record sales in 2019 along with a recent acquisition of B2B e-commerce software earlier this year, Ibexa experienced a seismic shift in the type and size of customers it serves while…

Aprimo Announces Enhancements to Its Agile Marketing Solution

New Agile features are critical to accelerating marketing and delivering exceptional customer brand experiences Aprimo, an industry-leading provider of digital asset management and work management software, announced new and updated features to its Agile Marketing solution. These new Agile features will further enable marketers to: Regularly deliver content on time Identify and resolve bottlenecks faster Change gears faster in response to the market or competition Produce higher quality work aligned to…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Factual, HubSpot, Adobe, R Systems, Avionos, Neustar, and Glassbox. Factual + Foursquare Announce World’s Most-Powerful Location Engine Pairing Factual and Foursquare, the two leading location data enrichment and analytics platforms, have announced a merger. The combined infrastructure is aimed at creating the world’s most-powerful location data engine for global brands, advertisers,…

Glassbox Raises $40 Million to Power the Modern Digital Experience

Led by Brighton Park Capital, Series C will enable Glassbox to increase efforts improving site optimization and the customer experience for leading enterprises Glassbox, the leading analytics platform used to optimize user experiences on web and mobile applications, today announced a $40 million Series C funding round led by Brighton Park Capital. As part of the investment, Lisa Hammitt, Global VP of Data & AI at VISA and Special Advisor to Brighton Park, and Zachary Gut, a partner at Brighton Park, will join the…

Glassbox Raises $25 Million to Strengthen Its Position as the Leading Digital Customer Management Platform

Glassbox announced the closing of a $25 million round of financing led by Updata Partners, a leading software-focused growth equity firm based in Washington, D.C., and joined by Ibex Investors, CEIIF, the venture arm of CreditEase, and Gefen Capital. This takes its total capital raised since inception to $32.5 million. The investment will fuel Glassbox's hyper growth globally while accelerating product development efforts related to its automatic insight capabilities. "While successfully serving some of the largest and…