Nuance Continues to Lead in Delivering Matured AI-Powered Enterprise Intelligent Assistants

New Report Helps Those Organizations Understand What Criteria They Should Consider When Evaluating Prospective Enterprise Intelligent Assistants Solutions  Nuance, a leader in conversational AI innovation, announced it has been awarded the highest combined rating of Intelligent Assistant (IA) and bot vendors for the second consecutive year in Opus Research’s "Decision Makers' Guide to Enterprise Intelligent Assistants.” Read More: TomTom Mapping Data to Power End-to-End Analytics Platform Opus Research on Enterprise…

Spiceworks Study Reveals 40 Percent of Large Businesses Will Implement Intelligent Assistants or Chatbots by 2019

New Study Shows Microsoft Cortana Is the Most Commonly Used Intelligent Assistants in the Workplace Spiceworks announced the results of a new survey examining the adoption and usage of intelligent assistants and AI chatbots in the workplace. The results show that within the next 12 months, 40 percent of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25 percent of mid-size companies and 27 percent of small…

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability Verint, the Customer Engagement Company ™, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise…

Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots

Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite of products and services. With a deep understanding of people and technology as well as business processes including collections and proactive customer care, HGS Digital empowers its customers with intuitive, automated solutions that leverage Zappix capabilities. “We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile…

Conversica Intelligent Virtual Assistants Approved for General Motors iMR Turnkey Participation

The Approval Gives GM Dealers Access to Augment their Sales and Advisor Services with a Digital-First Solution that Drives Top-Line Growth Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced that its Automotive Sales AI Assistant and Automotive Service AI Assistant are approved by General Motors as in-Market Retail (iMR) Turnkey Products. The certification allows GM dealers who purchase a Conversica Intelligent Virtual Assistant to…

[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants

Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise 7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report "Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21." Ovum evaluated the 7 AIVA conversational AI platform against solutions from 10 other providers, and determined that 7.ai had one…

NexJ Systems Announces A New Intelligent Investment Recommendation Assistant For Financial Advisors

First in a Suite of Digital Assistants That Leverage Artificial Intelligence, Machine Learning, and Natural Language Processing NexJ Systems Inc., announces the launch of a new intelligent investment recommendation assistant that creates highly individualized investment options optimized to mitigate risk and volatility. It continuously monitors and detects portfolio imbalances and automates compliance by identifying the need to rebalance and applying investor mandate and firm compliance rules to all recommendations.…

FrontdeskAI Adds Intelligent Webchat To Family Of AI Assistants For Small Business And Franchises

FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for small businesses and franchises, has announced the immediate availability of Sasha Online, an intelligent webchat solution for appointment-based businesses. Powered by FrontdeskAI advanced conversational AI technology that is already deployed in over 200 wellness companies and franchises, Sasha Online can quickly and intelligently respond to enquiries and appointment requests with human-like conversation that has contextual intelligence and that…

Vymo Collaborates With Microsoft to Power Organizations Globally With its Intelligent Personal Assistant for Sales

Vymo has announced its collaboration with Microsoft to expand the global presence of its intelligent personal assistant for sales. The partnership will focus on enabling organizations to strengthen their Customer Relationship Management (CRM) using Artificial Intelligence (AI) capabilities and empower their sales function with predictive and actionable insights. Vymo is already powering an existing base of 85,000+ users in 50+ large global businesses across Banking, Insurance, Financial Services and Pharma sectors with…

Unika Solves Enterprise Search Challenges With an AI-Powered Intelligent Knowledge Assistant

New AI-Search Assistant Enables Customers to Get Answers and Find Information Within Seconds Unika.ai, the next-generation of Knowledge Management software, announced the launch of its AI-powered Intelligent Knowledge Assistant (IKA). Delivered through the Unika platform, IKA is an enterprise solution that can answer FAQs, find assets, and supports complex research scenarios. IKA is built on Microsoft's Natural Language Processing engine and allows users to have real conversations or use simple utterances. IKA…

Garmin Announces Integration of Amazon’s Alexa Custom Assistant Technology into Automotive OEM infotainment Systems

Garmin is first Tier 1 automotive supplier to integrate Alexa’s advanced AI technology in its infotainment solutions, allowing OEMs to build their own intelligent assistants Garmin® International, Inc., a unit of Garmin Ltd., expanded its strategic relationship with Amazon today with the integration of Alexa Custom Assistant into Garmin’s in-vehicle infotainment systems. Alexa Custom Assistant is a comprehensive solution that allows automakers to access Alexa’s advanced AI to create their own…

IRI Acquires Retail Consumer Insights Provider Intelligent Shopper Solutions (ISS) from Kognitiv Corporation

Acquisition Expands IRI’s Loyalty Solutions Capabilities for Enhanced Retailer/Supplier Collaboration IRI®, a global leader in innovative solutions and services for consumer, retail and media companies, today announced that it has acquired Intelligent Shopper Solutions (ISS), a leading retail consumer insight provider that enables collaboration between retailers and suppliers, from Kognitiv Corporation. As part of the transaction, IRI also entered a partnership agreement with Kognitiv, a B2B…

Anexinet Launches Conversational AI Solution, Enabling Natural Language Interactions via Highly Intelligent Virtual Agents

New Partnership With Industry Leader Amelia Provides AI Foundation for Company’s Latest Offering Anexinet Corporation, a leading provider of digital business solutions, announced its partnership with Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI). In conjunction with their licensed, innovative AI solution, the partnership enabled Anexinet to launch its newest kickstart: Conversational AI Strategy & Roadmap. This three-week program jumpstarts every organization’s…

Techsee Announces Partnership With Salesforce for New Visual Remote Assistant Technology

Salesforce organizations can now deliver service from anywhere, keeping both employees and customers safe TechSee, a leader in intelligent visual assistance technology for customers, agents, and field technicians, announced a collaboration with Salesforce, the global CRM leader, to integrate intelligent visual assistance technology into Salesforce with Visual Remote Assistant, a real-time, interactive video support technology that can be deployed in Salesforce Service Cloud and Salesforce Field Service. Visual Remote…

Sage Equips Customers to Create Intelligent Organizations by Embracing Digital Transformation at Sage Intacct Advantage 2020

At its annual customer conference, Sage highlighted several product enhancements to support Sage Intacct customers along three key areas: Continuous Accounting – new front- to back-office integration via the new Salesforce Advanced CRM Integration for Nonprofits Continuous Trust – new AI-powered functionality to ensure accuracy for journal entries with Outlier Detection for General Ledger Continuous Insight – expanded reporting and analytics capabilities with the Sage Intacct Interactive Visual Explorer Sage,…

Conversica Announces Virtual Assistant-Powered Website Chat for Free

Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced its disruption of traditional website chat offerings by delivering AI-powered human-like, two-way conversations over chat for free via its Intelligent Virtual Assistants (IVAs). Unlike traditional website chat offerings which leave customers frustrated, Conversica IVAs can engage with website visitors and quickly connect them to the information they seek via chat, use email and SMS to…

WellBe Voice Assistant And Wellbe Watch Now Available For Holiday Gift Giving

HandsFree Health, a provider of WellBe, a secure, HIPAA compliant, voice-enabled virtual health assistant platform, announced that the WellBe voice assistant and WellBe Emergency Alert Smartwatch are now available for purchase and shipping across the country through eBay. The innovative new health tech items are sold on top e-commerce retailers eBay, Amazon and Walmart, just in time for holiday shopping. WellBe uniquely combines health and entertainment into a modern consumer electronic device for the home. "Families are…

Automation Anywhere Unveils AARI – The First Digital Assistant at Work

Automation Anywhere, Inc., a global leader in robotic process automation (RPA), announced AARI (Automation Anywhere Robotic Interface)  – a smart digital assistant designed for a new era of work that brings consumer experiences to the enterprise. Available via Automation Anywhere's award-winning, cloud-native RPA platform, Enterprise A2019, AARI makes it easy for anyone to participate in the automation of day-to-day business tasks, through business-friendly user interfaces. Like the popular digital assistants Siri and…

Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Nuance Communications, Inc. and Rakuten Mobile, Inc. announced a strategic partnership to add Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native, and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Through the Nuance-Rakuten Mobile partnership, RCP will now offer Rakuten Group companies the ability to leverage: Conversational AI Services: cloud-native software with…

Conversica Raises $20 Million in Series D Round as Market Demands Intelligent Automation Solutions

Growth Equity Round Led by Hollyport Capital Brings Total Amount Raised to $89 Million Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced it has raised a $20 million Series D funding round led by Hollyport Capital, an existing investor of Kennet Partners, Conversica’s lead Private Equity investor. This growth equity round brings Conversica’s total amount of institutional capital raised to $89 million since the company first…