Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Nuance Communications, Inc. and Rakuten Mobile, Inc. announced a strategic partnership to add Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native, and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Through the Nuance-Rakuten Mobile partnership, RCP will now offer Rakuten Group companies the ability to leverage: Conversational AI Services: cloud-native software with…

Syniverse Partners with SAS to Enhance Mobile Engagement Offering for Multi-platform Marketing

SAS Customer Intelligence 360 and Syniverse Mobile Engagement Services to Provide Integrated Solution for Tracking and Analyzing Customizable Mobile Campaigns Syniverse, the world’s most connected company, today announced it has signed a new global collaboration agreement with SAS to offer SAS’s global customer base Syniverse’s Mobile Engagement suite of services. The partnership adds mobile channels natively to the SAS® marketing platform and enhances companies’ ability to plan, execute and analyze mobile channels and…

World of Books Deploys StaffConnect’s Mobile Employee Engagement Platform to Keep Its Deskless Workforce Well-Connected and Ensure Ongoing…

Global Online Used Bookseller Leverages StaffConnect for Two-Way Communication Across its Entire Workforce to Share Company Vision, Best Practices and Values of Having a Positive Impact on the Planet StaffConnect, the leading provider of mobile employee engagement solutions for the deskless workforce, announced today that one of the world’s largest online sellers of used books, World of Books, has deployed StaffConnect’s platform to keep its workforce well-connected and up-to-speed to achieve its vision of becoming the…

Rival Technologies Launches Chat Lab, an Insights and Engagement Platform for the Mobile and Messaging Era

Founder and CEO Andrew Reid to present disruptive new technology at the Insight Innovation Exchange Conference in Austin, Texas Vancouver-based Rival Technologies is set to launch Chat Lab at the Insight Innovation Exchange Conference. An end-to-end insight platform, Chat Lab is a compelling solution to the email overload and survey fatigue crisis that threatens the future of the $76-billion market research industry. Rival's solution aims to close the gap between the way people live their digital lives and how market…

Kinetiq Announces First-Of-Its-Kind Video Monitoring Solution For Digital Platforms

New solution leverages Kinetiq's proprietary Teletrax watermarking and fingerprinting technology Kinetiq, a leading TV intelligence platform, announced the launch of a new video monitoring solution to monitor where, when and how video content is displayed across digital platforms. Leveraging Kinetiq's market-leading Teletrax watermarking and fingerprinting technology, the new capability now enables content producers to monitor and measure video content across digital platforms, in addition to broadcast, in near real time.…

Here Comes Mobile Gaming Domination

For marketers, the mobile gaming industry offers a plethora of opportunities. However, some businesses are still hesitant to jump on the gaming train. This is set to change in 2021 as mobile gaming platforms make strategic advances. With more than 80% of consumers now playing digital games, we expect even the most reluctant brands will embrace exciting new ways to engage gaming audiences in the year ahead. A key driving force for greater adoption has been the COVID-19 pandemic, which created a surge of growth in digital…

Aurora Mobile Enters into Partnership with Kuaikan World to Upgrade Digital Operations

Aurora Mobile Limited, a leading mobile developer service provider in China, announced that it has entered into a partnership agreement with Kuaikan World (Beijing) Technology Co. Ltd. (“Kuaikan World”), the largest comic platform in China, to upgrade its digital operations. Aurora Mobile will leverage its industry-leading AI-driven push technical capabilities and machine learning-based intelligent operational data analytics to provide Kuaikan World with stable, efficient, secure, and intelligent push services that will…

Telestax Delivers SMS for Microsoft Teams Bringing the Ability to Send and Receive Texts From Within the Popular Collaboration Platform

Telestax, the leading provider of CPaaS enablement to communications companies announced the implementation of SMS within the Microsoft Teams business communication platform. This new capability is part of the Telestax Message Exchange application, a solution designed to enable the sending and receiving of SMS communications from within popular UCaaS or collaboration platforms. With Message Exchange, communications providers can set up Microsoft Teams users with a business phone number to send and receive SMS messages…

Kibo Named a Strong Performer in Experience Optimization Platforms

Kibo, the leader in unified commerce, announced that global analyst firm Forrester Research has named Kibo a Strong Performer in The Forrester Wave: Experience Optimization Platforms, Q4 2020. Powered by AI-driven personalization from Monetate and Certona, Kibo Personalization delivers best-in-class experience optimization capabilities for online and omnichannel retailers. The report describes Kibo’s vision “to enable commerce professionals to design and launch hyper-personalized experiences, tests, and recommendations in…

Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centers Thrive in an All-Digital, Work-from-Anywhere World

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. With COVID-19, contact centers are dealing with a huge…

Laserfiche Named a Challenger in 2020 Gartner Magic Quadrant for Content Services Platforms

Laserfiche — a leading global provider of intelligent content management and business process automation — was named a Challenger in the Gartner Magic Quadrant for Content Services Platforms. Laserfiche was evaluated as one of 18 vendors in the market and was recognized based on its completeness of vision and ability to execute. "We are seeing a paradigm shift in the way that organizations view their content and processes in the wake of COVID-19. This shift has accelerated digital transformation initiatives," said Chris…

Atento’s Innovation Hub Launches Startup Accelerator Program and Open Innovation Platform

Atento S.A., the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top five companies globally, announced the launch of two programs within the Company's Innovation Hub that are intended to accelerate the search for innovative ideas, one a startup accelerator and the other an open innovation platform. Both programs stem from the ISO 56002 certification for innovation management that Atento was awarded in 2020. Marketing Technology News: Seismic…

Confirmit Named A Leader in the Omdia Market Radar Report on Experience Management Platforms

Confirmit achieves a top rating for supporting CX teams with insights across the customer journey Confirmit has been named a Leader in the Omdia Market Radar Report on AI-enabled Experience Management Platforms. The market radar report provides a comparative analysis of nine leading enterprise experience management platforms (EXMs), their evolution from enterprise feedback management systems into EXMs through advanced AI, and how to use them to improve the customer experience. Marketing Technology News: Intuiface-Sightcorp…

Digital Customer Engagement Experts, Localz Close £2 Million Funding Round to Support Business Post-COVID

Localz, leading experts in digital customer engagement, location, and communications technology announced today the closing of a £2 million venture round of funding led by London-based investment manager Triple Point. Localz will use the funding to further develop its product portfolio to support businesses with new safety measures and procedures as well as putting a customer-centric approach to services post-COVID. Marketing Technology News: Bambuser and Entropia Join Forces to Launch Live Video Shopping in Malaysia…

Boost.ai Expands Conversational AI Platform Functionality with Zendesk Integration

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in Less Than 10 Days Boost.ai, a global leader in artificial intelligence for Fortune 1000 companies, announced the ability to integrate its user-friendly conversational AI platform into Zendesk, Inc.’s flexible and powerful customer engagement software. Available now on the Sunshine Conversations marketplace, the new integration gives Zendesk’s 160,000+ customers access to…

Dynamic Yield Named a “Strong Performer” in Experience Optimization Platform Industry Report

Dynamic Yield, a leading Experience Optimization platform, announced it has been named a Strong Performer by leading global research and advisory firm Forrester Research, Inc. in its report “The Forrester Wave™: Experience Optimization Platforms Q4 2020,” which was published today. The company was among 10 top experience optimization platform (EOP) providers selected to be evaluated in the report. Marketing Technology News: Mediavine Expands Access to Contextual Ad Targeting Using GumGum’s Verity Artificial Intelligence…

Kameleoon Included as New Entrant in Experience Optimization Platform Evaluation

Kameleoon, the leading web and full stack experimentation and personalization platform, announced that it has been included for the first time in “The Forrester Wave: Experience Optimization Platforms Q4 2020”. In this evaluation, Kameleoon’s top scores were in the criteria of performance, platform integration, execution roadmap, and experience optimization technique innovation. Forrester Research Inc., selected and evaluated the 10 most significant providers specializing in experience optimization for this report. “The…

Nervos Partners With Theta Network, the Leading Decentralized Video Delivery Platform

Nervos, China leading blockchain, announced a new partnership with THETA.tv, the leading decentralized video application powered by Theta Network, to bring exclusive live video content to the global crypto community. The marketing partnership will enable both Nervos and Theta to drive users and engagement through increased content and exposure. To provide the latest developments in the ecosystem, Nervos often holds AMA (Ask Me Anything) sessions for new initiatives, fireside chats with ecosystem partners and developers,…

OKO Powers Mobile Engagement for Emerging Markets with 8×8

8x8, Inc., a leading integrated cloud communications platform provider, announced that OKO, a provider of index insurance and other farming-related services to smallholder farmers in emerging countries, has selected 8x8 to transform communications with farmers across Africa, dramatically improving service delivery and providing enhanced customer experiences via the 8x8 Communications Platform as a Service (CPaaS) Chat Apps API. OKO provides effective, affordable crop insurance to farmers in emerging markets by using new…

Loop Insights Partners With VenueNext for Mobile Commerce Solutions

Loop Insights Inc., a provider of contactless solutions and artificial intelligence to drive real-time insights, enhanced customer engagement, and automated venue tracing to the brick and mortar space, is pleased to announce their new partnership with VenueNext, the global industry leader in point-of-sale (POS), mobile commerce and loyalty solutions for every major professional sports league and a number of colleges. Loop Insights will work with VenueNext to integrate the POS leader’s mobile ordering and payment…