Retail Communication Crisis: New Research Shows Customers Being Alienated by Too Much Contact and Lack of Relevance

61% of UK Consumers Are Bothered When a Retailer Doesn’t Give Them Special Treatment for Being a Loyal Customer AI-powered customer marketing platform, Ometria, launches  new research into the state of retailers’ communication with UK consumers. The findings highlight the urgent need for retailers to change their marketing outreach or risk alienating their customers.  75% of people feel most retailers don't understand their interests: the few retailers that are getting this right are setting a high bar for other retailers…

Chatbot Communications for Retailers in the Age of COVID-19 Pandemic

There’s no doubt that recent circumstances surrounding COVID-19 have reshaped the way retailers operate and connect with their customers daily.  Shelter-in-place ordinances and stay-at-home mandates have forced retail brands to rely on artificial intelligence (AI), machine learning (ML) and chatbot technology to manage much of the workload required for servicing their customers’ needs. In fact, retailers saw an 86% increase in customers using self-support sessions with Chatbot Communications from March to May. Technology…

Optimizing Loyalty Communications: Finding a Partner with Technology and Convenience Retail Expertise

A loyalty program is a powerful tool in today’s highly competitive convenience retail market, and that’s why an overwhelming majority of C-stores in the United States offer a program. According to PDI’s 2019 C-Store Shopper Report, 73 percent of C-stores in this country have a loyalty program in place, with the majority (97 percent) saying their programs have been in place for over a year. Well and good, except many c-store operators struggle to turn their programs into a powerful tool for generating sales and foot traffic.…

MarketSource Selects Phobio as a Key Technology Partner and its Rodio Workforce Communication Platform to Transform Communication and…

MarketSource and Phobio Utilize Analytics and Artificial Intelligence to Provide the Capability to Engage Retail Employees More Effectively Phobio, a leading provider of software and services that empower the retail industry, announced that MarketSource, the proven alternative to outsourcing sales, with a proprietary process that drives better sales, has selected Rodio to help build its Representative Engagement Platform (REP) and to drive workforce communications, engagement, and execution across tens of thousands of…

Growth Trajectory Attracts Top Retail Media Execs to CitrusAd

CitrusAd Draws Retail Media Rainmakers Concepcion, Kastanos, and Crosby to Support Exponential Growth CitrusAd, the world’s fastest growing retail media platform has accelerated executive staffing as retailers and brands look for expertise in deploying optimal ecommerce strategies. CitrusAd’s technology started by helping retailers utilize their first party data to serve up personalization through sponsored products and display ads. Cofounders, Brad Moran and Nick Paech did not stop there, as their team grew, they…

Retailers Can Find Lost Revenue and Grow Incremental Income Today

ZineOne Mines Data Throughout the Funnel to Optimize Predictive Engagement Results Predictive engagement leader, ZineOne, announced RevPredict, the first in a series of enhanced capabilities to its popular Intelligent Consumer Engagement (ICE) platform. Long the choice of major retailers and banks such as Men's Warehouse, HDFC, The North Face, and more, the ICE platform enables business users to understand and respond in-the-moment with relevant 1:1 customer engagements to influence desired outcomes. Via a real-time…

365 Retail Markets Announces Majority Investment from Providence Equity Partners

365 Retail Markets, a leading provider of self-service commerce technology to the foodservice industry, announced a majority investment from Providence Equity Partners ("Providence"), a premier private equity firm that specializes in the media, communications, education, software and services industries. Providence will partner with current investor McCarthy Capital and the Company's management team to seek to advance the unattended retail market industry, fuel product development and customer services, and continue to…

net2phone Named A Most Promising Retail Solutions Provider

net2phone, a global provider of cloud communications solutions to businesses, has been named 'A Most Promising Retail Solutions Provider' by CIOReview in the technology magazine's listing of 20 top companies providing transformative solutions for retail businesses. "By delivering purpose-built retail cloud phone systems with integrated unified communications tools, net2phone assists retailers in addressing customer communication challenges and providing a superior customer experience," CIOReview said. Marketing…

STRATACACHE Hires Digital Signage and Retail Veteran to Spearhead Scala Business Development in Canada

STRATACACHE announced that Erkki Rajamaki has joined the company as Director of Business Development Canada, leading the country's sales and business development of hardware, software and services across the STRATACACHE family, with a focus on Scala. Erkki has 13 years of experience in digital signage and consumer experience technology, and an additional 13 years on the client side at Loblaws, Tim Hortons and Canadian Tire, bringing in-store retail innovation to market for major brands throughout Canada. Marketing…

Retail And Banking Leaders Project Optimistic Outlook During Extended Holiday Shopping Season

ICSC President and CEO Tom McGee, TD Bank Head of Consumer Products Matt Boss and NEST CEO Rob Almond provide insight on the state of the retail industry Retail and banking industry leaders came together during The Rollout Event, hosted virtually by RetailSpaces. The panel included Tom McGee, President and CEO of ICSC, Matt Boss, Head of Consumer Products at TD Bank, and Rob Almond, CEO of NEST, the leading integrated facilities management firm. Despite the pandemic, McGee, Boss and Almond provided an optimistic outlook…

5 Key ABM Tactics for Retail during the COVID-19 Pandemic

COVID-19 has forced marketing teams to shrink their martech and marketing ops budgets. During such challenging times, we can learn from recent ABM Tactics for Retail We have covered the Account Based Marketing concepts extensively in the past. And, knowing its delicate role in Lead Gen Marketing and Sales Acceleration operations, ABM remains a hot topic discussed by MarTech leaders around the world. Even the customers from emerging markets have begun to pick ABM tools and practices to not just target larger accounts but…

JCB Sees Contactless Growth Among Cardmembers and Retail Partners

JCB International Co., Ltd., the international operations subsidiary of JCB Co., Ltd., reveals substantial growth of JCB Contactless usage by cardmembers and adoption by retail partners. The findings are part of an exclusive new whitepaper issued by JCB International Co., Ltd., titled 'Payment Perspectives and Future-Gazing'. The whitepaper includes insights from JCB business leaders evaluating some of the challenges and opportunities presented to stakeholders in the payments sector as well as the heightened expectations…

MarTech Interview with Mike Webster, Senior Vice President and General Manager at Oracle Retail

"Today, technology has enabled new ways of collecting data.  Not only can retailers tap into how consumers are behaving by demographics, but retailers can now tap into the psychographics of a consumer to learn more about what they are thinking." Hi Mike - please tell us about your role at Oracle and how your role changed in the last 6-8 months at the onset of the COVID-19 crisis? As senior vice president and general manager of Oracle Retail, I am responsible for strategy, enablement, development, sales, service, and…

Globe Expands its Partnership with Amdocs to Revolutionize the Online Retail Experience

Amdocs, a leading provider of software and services to communications and media companies, has expanded its agreement with Globe Telecom, one of the Philippines’ largest telecommunications providers, to revolutionize its online retail experience. As the Philippines transitions to the new normal and overcomes COVID-19 challenges, Amdocs powered by, in3D-Tech - a 3D software development company - and Globe joined forces to experiment with an innovative form of engagement for Globe’s online users. The pilot offers a virtual…

MSC Mediterranean Shipping Company Selects 8×8 Open Communications Platform

8x8, Inc., a leading integrated cloud communications platform provider,  announced that MSC Mediterranean Shipping Company, a global leader in transportation and logistics, has selected 8x8 to transform its global communications, collaboration, and customer engagement infrastructure onto a single cloud platform, deploying the 8x8 Open Communications Platform, including 8x8 Voice for Microsoft Teams, internationally across more than 155 countries and 493 locations. MSC is one of the world’s largest shipping lines in terms…

Vonage Helps Tuya Power Smart Home Products with Communication and Authentication Solutions

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by the leading global Artificial Intelligence of Things (AIoT) platform, Tuya, to enhance end-user customer experience and engagement for its users around the world. With its AI+IoT solutions, Tuya enables manufacturers, brands, OEMs, and retail chains to transform products into smart devices and systems. Providing a one-stop solution that includes hardware access, cloud services, and app…

Retailers Switch to Global SaaS Platform Sorted as COVID-19 Deliveries Soar by 1700%

Mindful Chef and Mountain Warehouse among new customers to upgrade delivery software to meet customer demands Sorted completes successful sale of MyParcelDelivery.com to focus on award-winning global delivery SaaS platform Major e-retailers and traditional retailers have switched to global delivery platform Sorted to optimise deliveries and digitise in-store sales during the COVID-19 crisis. During the last quarter Sorted saw a 1715.65% increase in shipment volume through the platform compared to the same quarter in…

Cisco Honors NWN with Partner of the Year Awards for Innovation and Unified Communications

IT and networking giant recognizes NWN for their solution-as-a-service portfolio, supporting rapidly-evolving customer needs At the 2020 Cisco Partner Summit Digital, Cisco recognized NWN with two regional Partner of the Year Awards. As a leading national provider of integrated cloud communications and infrastructure offerings, NWN earned the distinction of Technology Excellence Partner of the Year: Collaboration (South) and Transformation/Innovation Partner of the Year (East). NWN was honored for its innovation, leadership…

Retail and E-Commerce Brands Enjoy Powerful CX Boost From Getfeedback as SurveyMonkey Announces Expanded Investment in Salesforce Commerce…

Hibbett, Puma, YETI, and more share CX impact stories ahead of the 2020 holiday season SurveyMonkey announces plans to deepen value for e-commerce customers through purpose-built integration with Salesforce Commerce Cloud SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Crocs, Deckers, Hibbett, Puma, and YETI are fueling their customer experience (CX) programs with GetFeedback, SurveyMonkey's multi-channel CX platform. With the ability to…

New GS1 Digital Link Guideline Helps Retail Industry Provide Unlimited, Instantly Updated Product Data to Consumers With a Single Barcode…

Standard Supports Industry's Transition From U.P.C. to Two-Dimensional (2D) Barcode GS1 US has published a guideline to help the retail industry implement GS1 Digital Link, a standard that allows brands to web-enable barcodes and provide consumers with rich product information. With a single scan of a two-dimensional (2D) barcode (e.g., QR code or Data Matrix) that's encoded with GS1 Digital Link, consumers can gain access to unlimited and instantly updated, brand-authorized content online, including product data,…