Repustate announces the addition of seven new data sources to its sentiment analysis platform, Repustate IQ. Brands looking for customer experience (CX) insights can now also import content from Google Reviews, Amazon Reviews, Trustpilot,…
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MiaRec, a global provider of award-winning workforce and customer engagement solutions, announced the release of its Customer Sentiment Analysis to its interaction recording and customer engagement platform. Gennadiy Bezko, MiaRec CEO,…
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Speaky is a many-to-one communication solution that deepens customer relationships across all physical and digital brand touchpoints; Speaky is powered by voice AI and provides actionable reports for improving brand experiences  …
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Repustate is excited to announce the global launch of Repustate IQ - its enhanced, intelligent sentiment analysis platform. Repustate IQ is specially built for customer experience (CX), employee experience (EX), and patient experience…
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Flare Sentiment Analysis, created by Master Zendesk Partner FayeBSG, provides the ultimate predictive customer experience by automatically analyzing incoming support messages' mood and gauges sentiment on each response. Faye Business…
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Outreach, the number one sales engagement platform, announced a brand new product, Outreach Insights, featuring Buyer Sentiment Analysis —  introducing a first-of-its-kind artificial intelligence capability that captures buyer emotions and…
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Artificial intelligence tool demystifies customer review trends online Vendasta partners now have the ability to better understand customer experiences through Reputation Management’s new sentiment analysis functionality. The natural…
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Get in touch with Quantzig’s analytics experts for comprehensive insights Quantzig, a global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems, has announced the completion…
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Award winning social analytics solution redefines social listening with advanced capabilities that marry earned sentiment with organic and paid performance ListenFirst, the most comprehensive social media analytics solution for the…
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New technology helps physical retailers understand customer feedback and act immediately to increase retention and drive loyalty Punchh, the leader in digital marketing solutions for physical retailers, announced the launch of Punchh Deep…
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This is Part One of the Marketing Technology primer on “Sentiment Analysis” and features the top definitions from the industry A lot has changed in the way brands market their products to their customers. However, the biggest challenge…
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To Fight Fakes News and Fake Reviews, Marketers Should Aim to Provide the Best Experience Possible that Helps Drive Customer Loyalty, and Prompts Customers to Generate Even More Reviews Customers and marketers are riddled with a common…
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Proprietary speech understanding technology significantly enhances and streamlines customer service Interactions, the world leader in conversational artificial intelligence (AI), announced that it has acquired another landmark patent.…
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Innovative AI tech now empowering post-sales teams, driving customer-centricity, and reducing churn by going beyond old methods like surveys and direct outreach Staircase AI, a fast -growing Customer Intelligence platform vendor, has…
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CX Reputation is an add-on module for QuestionPro CX that offers marketers more holistic and integrated insights from voice-of-customer analysis QuestionPro, a global leader in online survey and research services announced it has launched…
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Unique approach to AI is designed to better serve customers and businesses without long, costly implementation Zendesk, Inc. announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer…
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An overwhelming 92% of the B2B marketers are using data analytics tools with their current MarTech stack and nearly half of them are not using advanced functionalities. “Without big data, you are blind and deaf in the middle of a…
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Following the customer journey and seeing which interactions led to a buying decision has become easier for marketers over the years, thanks to artificial intelligence (AI). Take radio, for example. Before the digital age and the use of AI,…
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With addressable impressions on the open web set to fade out of view, advertisers are increasingly looking to contextual targeting to deliver campaign results without using personal data or identifiers. Those who'd written off contextual…
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PublicRelay, the premier provider of communications analytics to the world's leading brands, has launched an all-new approach to social media brand analysis. The new solution, available in January, gives unprecedented insight into brand…
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