State of Digital Happiness: Only 15% of Consumers Are Happy Shopping Online

Global research among 4,000 consumers reveals the state of digital happiness around the world, warning brands that customer “satisfaction” is no longer good enough Despite customer experience being the key battleground for brands, new research from experience analytics company Contentsquare shows only 15% of consumers are happy with their online shopping experiences. The research, which surveyed 4,000 consumers and over 500 marketers across the UK, US, France, Germany, Austria and Switzerland, exposes the areas of…

40% of Consumers Struggle to Differentiate Between Brands When Shopping Online

New research from eCommerce search and discovery specialist EmpathyBroker has revealed that, while online sales continue to grow, people still find the digital shopping experience lacking with four-in-ten consumers saying they’re unable to differentiate between one online brand and another. According to the survey of over 1,500 UK consumers, many believe retailers struggle to build an authentic digital brand identity with 46% of respondents saying retailers still have more of a brand personality in-store than online. What’s…

Catalina’s New Digital Collaboration With Walgreens To Deliver Deeper Value And A More Seamless, Personalized Shopping Experience For…

After years of helping Walgreens deliver value to customers in-store via promotional offers and coupons printed at check-out in more than 9,000 retail locations, shopper intelligence leader Catalina is extending its collaboration with Walgreens into the digital channel. Together, Catalina and Walgreens will increase awareness of Account-Specific marketing programs that deliver incremental value to Walgreens shoppers on the brands and products they love, particularly in the retailer's fastest-growing categories, including…

Google Cloud Launches Product Discovery Solutions for Retail, Bolstering Personalized Online Shopping

Built to be a fully integrated suite, Google Cloud's Product Discovery Solutions equip retailers with AI/ML-based technologies that deliver a smarter and more customized shopping experience for their customers Google Cloud announced the launch of Product Discovery Solutions for Retail, a suite of solutions built to help retailers around the globe enhance their ecommerce capabilities and deliver highly personalized consumer experiences in the first phase of their shopping journeys. With Google Cloud's Product Discovery…

Comscore Sees Record Online Spending Across ‘Big 3’ Holiday Shopping Days

Total online spending across Thanksgiving, Black Friday, and Cyber Monday grew 25% compared to 2019 As consumers increasingly turned to online shopping this holiday season, ongoing research from Comscore, a trusted partner for planning, transacting and evaluating media across platforms, found that online spending across Thanksgiving, Black Friday and Cyber Monday (the 'Big 3' holiday shopping days), reached record levels in 2020. Total online consumer spending exceeded $22 billion, an increase of 25% compared to 2019.…

Live-Streaming Captures Singapore’s Attention Amidst Online Shopping Growth

Fresh insights from Meltwater and Shopee reveal how consumer behaviour and online commerce evolved in Singapore through pandemic-riddled 2020 As COVID-19 accelerated the shift to online shopping, one format emerged the winner: live-streaming. Insights from media intelligence firm Meltwater found that conversations around live streams and gamification of the online shopping experience in Singapore increased by a whopping 1890% on forums and social media – and are continuing to rise consistently since March. In fact, since…

Verishop Launches ‘Shop Party’ Feature for Online Video Shopping with Friends

For the first time ever, consumers can hang out and shop with their friends online, in one place, with Verishop. We are launching a new iOS app feature called “Shop Party,” where users can hang out over video chat, explore products and shoppable content, see what others are browsing to shop together, and checkout with Verishop’s best-in-class commerce experience. Marketing Technology News: Validity Announces Expansion of Relationship with Microsoft We started Verishop with a simple vision: Make online shopping fun and…

Kibo Study: Younger Generations Show Increased Shift to Long-Term Online Shopping

Nearly One-Third of Gen Zers and Millennials Plan to Shop Less in Stores, According to Post-COVID Fashion Shopping Survey Report from Drapers and Kibo Kibo, a leader in unified commerce, announced the results of a retail survey in partnership with Drapers, the leading authority on fashion retailing in the UK, which uncovered major changes in Gen Z and Millennial shopping behavior as a result of Covid-19. The study finds that younger adult generations have shifted their preference even more toward online shopping, and…

Holiday Shopping Has Moved Online. Here’s How Small Businesses Can Compete

The battle for holiday shoppers will be won or lost online this year. While brick-and-mortar operations struggle in the face of a resurgent pandemic, e-commerce continues to skyrocket. Online sales for the second quarter of 2020 topped $200 billion, a 37% increase over the previous quarter. It is not just the e-commerce giants that are reaping the benefits from this changed landscape, however. Third-party sellers on Amazon, most of which are small and medium-sized businesses, saw $3.5 billion in sales on Prime Day – a 60%…

Study: Role of Customer Service in Online Holiday Shopping Plans

The global pandemic is continuing to reshape the retail sector, fueling $189B in anticipated online holiday sales and forcing brands to wage a virtual battle for customer loyalty. Retailers that enter 2021 with a tailwind will be those that elevate their customer service, according to a survey of 750 consumers conducted in October 2020 by Simplr, in which 90 percent of consumers who shop online said exceptional customer service is important when choosing where to shop. That loyalty translates into revenue, as six in 10…

Delvify Releases ‘The SMART Guide to Visual AI’ to Inspire Next Generation Online Shopping Experiences

New report to encourage eCommerce businesses to adopt AI powered Visual technology to help customers discover and shop what they see Delvify has released a new report “Visual AI – the SMART Approach” to encourage eCommerce businesses to adopt new Visual AI technologies and help customers ‘discover and shop what they see’ with Visual Search and Personalised Recommendations. This definitive report, the first of its kind, aims to demystify Visual AI tech and help eCommerce businesses delve into how they can transform their…

WPG Americas Inc. Offering New Online Shopping Experience to Customers

WPG Americas Inc. (WPGA) a subsidiary of WPG Holdings, the largest global electronic components distributor, announces the launch of its new e-commerce store eshop.wpgam.com.  The new website has been designed to offer the ultimate user-friendly experience with improved navigation and functionality while allowing customers to see the full product portfolio WPGA can offer. The improved site also enhances customers shopping experience with easier search capability, additional product offerings with faster load times. In the…

GameStop Partners With Klarna to Offer Gaming Community a More Innovative and Flexible Shopping Experience Online and in Store

GameStop will also participate in `Playing for Keeps,' Klarna's interactive, live-streamed gaming events featuring world-renowned gamers and celebrities Klarna, the leading global payments provider and shopping service, announced that it has entered into an agreement with GameStop to provide the world's largest retailer of video games and pop culture collectibles merchandise access to its flexible, secure and interest-free buy now, pay later payment service. GameStop will also be featured in Playing for Keeps, Klarna's…

Allocadia Holiday Shopping Survey: Online Shopping Will Lead in 2020, Cyber Monday Set to Top Black Friday

New Data Also Shows That Coronavirus Concerns Remain, Gifting Will Become More Practical, and Consumers Expect More Diverse Holiday Ad Campaigns Allocadia, the leader in Marketing Performance Management (MPM), announced results of a new survey leading up to the 2020 holiday season, covering key topics related to consumers’ shopping plans, expectations and preferences. Findings from the survey of more than 1,000 Americans include a preference for online shopping during the ongoing coronavirus pandemic, a shift to more…

Global Survey Reveals Significant Shifts in Christmas Holiday Shopping Patterns as Shoppers Seek Safe In-Store and Online Experiences

Hybrid shopping model emerges blending technology with physical store experiences A new survey* of 2,000 UK and US consumers, conducted on behalf of JRNI, the experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale, reveals consumers are taking a more considered approach toward Black Friday and Christmas holiday season spending and behavior this year. One fifth (20%) of US shoppers plan to spend more this Christmas indicating that there’s a desire by some to shake…

ZineOne’s Speed to Sense Supercharges Online Shopping During COVID-19

ZineOne, whose Intelligent Customer Engagement (ICE) platform provides enterprise brands the power to offer consumers superior online shopping experiences, announced Speed to Sense, a new predictive hyper-personalization technology. Developed by ZineOne in partnership with global financial services firms and retailers, Speed to Sense uses short term data analytics to help major retailers boost conversion rates up to 50% while maintaining a 90+% predictive accuracy. Compared to the pre-COVID-19 conversion rates of 3%, these…

RetailMeNot Confirms Holiday Season Will Start Earlier and See More Online Shopping Than Ever Before

66% Will Spend the Same Amount or More on Holiday Shopping This Year to Create Normalcy and a Sense of Tradition for Their Family According to a new survey from leading savings destination RetailMeNot, a Vericast company, this year's unprecedented holiday season will start earlier than previous years. While many Americans' wallets are tighter this season, 66% of consumers say they plan to spend the same amount of money or more this holiday in order to create a sense of normalcy and keep traditions alive. Marketing…

goMoxie Survey Finds Consumer Online Shopping Challenges Threaten Post-COVID Sales Recovery

Sixty-two percent of e-commerce consumers who struggle abandon the shopping experience goMoxie, the leading provider of digital guidance solutions, today released a new survey showing that 40% of consumers struggle to complete basic tasks on retail websites—and that most are more likely to abandon the experience or switch to a competitor rather than seek assistance. The findings are especially concerning given the challenges many retailers already face as a result of the COVID-19 pandemic. As a critical holiday shopping…

Suzy Online Shopping Study Says 86% of Consumers Will Shop Online Even Following the Pandemic

Ninety-One Percent of Online Shoppers Believe They Can Find Almost Anything Online Suzy, a leading on-demand consumer insights platform, today unveiled results from its State of the Consumer: The E-Shopping Revolution Study, which examined the online shopping habits of 1,000 U.S. consumers in August 2020. Among the key findings: 86% of consumers say they will shop online more or the same post-pandemic. The study also found that, compared to pre-pandemic times, 54% of online shoppers are buying more groceries online and 48%…

New Consumer Survey from Vertebrae Reveals Shoppers Are Seeking Virtual Experiences to Overcome Online Shopping Hurdles

Vertebrae, the technology leader in web-based 3D & augmented reality (AR) solutions for retail, announced findings from a major consumer survey that looks at shopping behaviors during the ongoing pandemic as retailers prepare for the all-important holiday season. The survey found that even as retail outlets reopen across the country, close to 1 in 2 shoppers (48%) still do not believe it’s safe to shop in stores. And nearly 4 in 10 (38%) won’t try on apparel or accessories or test makeup in the store -- and that…