Introducing AudioDots – The Automatic Text-to-Speech Solution: Turning Print Publications Into Mobile Audio

Revolutionary Technology Developed by 9dots Promises Increased Ad Revenue, Access to Non-Textual Usage For years, publishers of newspapers, magazines, and blogs have watched advertising revenue shift to the digital realm. Even digital-native publications find it challenging to choose the right advertising model as mobile devices and non-textual usage continue to proliferate. Listeners, it seems, are quickly replacing readers as the drivers of advertising revenue. As consumers begin to shift towards audio based usage…

TechBytes with Matt Muldoon, President North America at ReadSpeaker

Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President - North America of ReadSpeaker on May 1, 2020. This role is one where you jump out of bed in the morning excited to start working. I have the privilege of working with both innovative organizations and extremely talented, forward-thinking individuals. ReadSpeaker products and SaaS solutions, coupled with knowledgeable team members, are the key component in developing long lasting partnerships with our clients. Leading the…

Talkdesk Broadens Machine Learning Capabilities With Amazon Web Services Contact Center Intelligence

Talkdesk collaboration with AWS CCI boosts artificial intelligence integration and customer experience personalization Talkdesk is expanding its machine learning offering through AWS CCI to include a wider range of machine learning-driven options and capabilities Talkdesk customers gain a new level of flexibility to augment product capabilities Talkdesk is enriching Talkdesk Agent Assist and Talkdesk Speech Analytics products by leveraging Amazon Transcribe Talkdesk, Inc., the cloud contact center for…

Adsonica Introduces Sound Images on BigCommerce Platform

By adding sound to product images merchants can realize a 3X improvement in revenue and conversion Adsonica, the leading software-as-a-service (SaaS) sound image platform, announced that it has partnered with BigCommerce to deliver product images with embedded sound for their 90,000 merchants worldwide in time for the holiday selling season. Named Sonic Commerce™, the service is immediately available through the BigCommerce App Marketplace and on other platforms over the coming weeks. Marketing Technology News: xTuple…

Podcastle Raises $1.75 Million Seed Round to Create Next-Gen Podcast Platform

The platform will be driven by machine learning and will support podcast creation and streaming Podcastle, a company developing podcast creation tools for amateur and professional podcasters and a streaming platform for listeners, announced their $1.75 million seed funding led by Sierra Ventures, with participation from Andrew Ng's AI Fund and Correlation VC. This investment brings the total amount raised by Podcastle to $2 million. "We raised this round to invest in developing a new podcast creation and discovery…

Five9 to Acquire Inference Solutions

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent and personalized self-service has become the preferred approach to service for customers," said Donna Fluss, President, DMG Consulting, LLC. "IVAs, which are AI-enabled omni-channel self-service solutions, are going to play a major role in the future of customer service as they provide an…

Contentsquare Acquires AMW to Accelerate Accessibility to Digital Content Worldwide

Contentsquare, the leading digital experience analytics platform trusted by brands like BMW, Sephora, and Walmart, announced it has acquired accessibility software company Adapt My Web. The move is part of an expanded initiative to ensure Contentsquare's goal of empowering brands to create better experiences is relevant not just for some, but for all. Adapt My Web’s technology and expertise help make the world’s digital content accessible to those with reading issues including visual impairment and dyslexia. "Our mission…

Rakuten Mobile Adds Nuance Intelligent Engagement AI Services to Rakuten Communications Platform

Nuance Communications, Inc. and Rakuten Mobile, Inc. announced a strategic partnership to add Nuance Intelligent Engagement AI Services to the Rakuten Communications Platform (RCP). As a result, RCP becomes the first-ever mobile communications, cloud-native, and virtualized platform to have Nuance Conversational and Engagement AI services built-in. Through the Nuance-Rakuten Mobile partnership, RCP will now offer Rakuten Group companies the ability to leverage: Conversational AI Services: cloud-native software with…

[24]7.ai Unveils Engagement Cloud – Industry’s First Fully Integrated Conversational AI Platform

7.ai, Inc., a recognized global leader in Conversational AI, announced the 7.ai Engagement Cloud, the industry's first integrated suite of conversational AI services designed to power both voice and digital interactions. With the release of Engagement Cloud, IT and CX leaders and their teams can rapidly diagnose customer intents and build, automate, monitor, and optimize customer service and sales journeys through intuitive, self-serve interfaces and tools that empower both experts and non-technical users. Consumers today…

Rocketium Launches DaVinci, Intelligent Automation For Its Collaborative Design Platform

Venture-funded automation company Rocketium has launched daVinci, an intelligence layer for its collaborative design platform. daVinci automates several steps in creating and managing on-brand banners and videos. This helps enterprises eliminate their hodgepodge of creation, collaboration, and storage solutions. Enterprises face two challenges that became bigger after COVID-19 – the need for more digital content because consumer attention has moved online, and tighter budgets. The biggest roadblock to this is that…

Inference Solutions Wins AI Breakthrough Award for Best Conversational Interface

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced that its Studio platform has won the "Best Conversational Interface" award from AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today. Studio is a code-free, self-managed IVA development platform that makes it easier for service providers and enterprises of all sizes to launch speech-enabled, omni-channel…

HGS DIGITAL Joins AWS Contact Center Intelligence Solutions Partner Program

Enabling brands to leverage the power of their call center data to improve customer experiences HGS Digital LLC, a subsidiary of Hinduja Global Solutions Ltd announced its participation as an Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions Partner program. This unique designation recognizes that HGS Digital is an AWS Partner Network (APN) Partner that specializes in helping customers add intelligence to their existing contact center solution, leveraging AWS Machine Learning (ML) services such as…

MarTech Interview with Roy Lindemann, CMO at ReadSpeaker

"As sales teams are constantly on-the-go, voice-enabled applications can help them easily listen to sales information that is critical to help salespeople effectively do their jobs." Tell us about your role and the journey into tech before joining ReadSpeaker? I joined ReadSpeaker in 2004 as cofounder and Managing Director of France and French Territories before I became CMO in 2008. Prior to my roles at ReadSpeaker, I worked as the General Manager at MTV and Game One from 1995 to 2004, where I managed a team of 70…

ReadSpeaker Merges Licensing and Cloud Businesses

Union delivers more comprehensive suite of voice-enablement solutions as demand for digital voice soars ReadSpeaker, the most trusted, independent digital voice partner for global businesses, announced the merger of its licensing business, ReadSpeaker USA Inc., with its cloud-based business, ReadSpeaker LLC. By bringing these two businesses together, ReadSpeaker now offers organizations the most comprehensive, flexible voice-enablement platform. Through this suite of services, developers and voice user interface (VUI)…

Hold Onto Your Hats, Things Are About to Get a Lot Weirder

You know how whenever kids hang out they eventually wind up sitting in silence, texting each other (and friends who aren't physically there)? Well, hold onto your hats. It's going to get weirder. I contend that digital telepathy is an inevitability in our lifetimes. That's right, I said it. In fact, I'll wager that within two decades, we will be regularly communicating back and forth, via thought, in any language, with anyone in the world. It might seem a bold statement, but I further assert that at some point (and…

Inference Solutions Unveils New Features for Rapidly Scaling Omni-Channel Self-Service

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), today announced the latest version of Inference Studio, which includes new features for rapidly scaling virtual agent applications across voice and digital touchpoints. With Studio 6.5, businesses can use a single code-free platform to develop and deploy IVA applications for voice, SMS, WhatsApp and, now, web-based chatbots, reducing the cost and complexity of launching omni-channel solutions. Using Studio to build and manage IVAs can help…

3CLogic Announces COVID-19 Rapid Response Program for ServiceNow

Cloud Contact Center solution offers to quickly enable work-from-home agents with natively integrated telephony and call center functionality for Helpdesks, IT Teams, and Customer Service groups 3CLogic, a leading provider of cloud contact center solutions announced the release of its COVID-19 Rapid Response Program for ServiceNow’s IT, Customer, and Employee workflow solutions. This special initiative is in response to the recent global health crisis impacting all industries as employees are required to stay home, but in…

Syniverse and RealNetworks Collaboration Brings Kontxt-Based Machine Learning Analytics to Block Spam and Phishing Text Messages

The First End-to-End Messaging Visibility Platform Allows Mobile Operators and Internet Service Providers to Identify, Analyze and Prioritize Messages Syniverse and RealNetworks have announced they have incorporated sophisticated machine learning (ML) features into their integrated offering that gives carriers visibility and control over mobile messaging traffic. By integrating RealNetworks’ Kontxt™ application-to-person (A2P) message categorization capabilities into Syniverse Messaging Clarity, mobile network operators…

Contact Center Specialist CCT Expands Offerings With Speech and Authentication Suite From Industry Expert, LumenVox

LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox' solutions into their expanse of customer projects and market LumenVox as a featured solution partner. CCT Solutions has been working for 20 years to streamline customer interactions, increase productivity and create deeper customer relationships for businesses across the globe. Like LumenVox,…