Say ‘Hello’ to net2phone Canada: Empowering the Digital Transformation of Canadian Businesses With Unified Cloud Communications

Versature, a leading provider of unified cloud communications solutions to businesses across Canada, announced that it has rebranded its business as net2phone Canada. The fast-growing Canadian subsidiary of net2phone will continue to provide Canadian firms with innovative cloud communications solutions and outstanding service. "Our new name aligns perfectly with our mission," said Jonathon Moody, President and COO of net2phone Canada. "We are focused exclusively on providing our Canadian clients with powerful…

Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture Integrated with Unified Communications for Highly Regulated…

Dedicated voice specialist, Red Box, today announced a new integration partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform. "As dispersed workforces are now the norm, the adoption of UCaaS solutions has undoubtedly been accelerated within regulated…

Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering – Avaya Cloud Office Across Europe to Keep Businesses…

Avaya and RingCentral Inc. announced the expansion of Avaya Cloud Office by RingCentral across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. This geographic expansion of Avaya Cloud Office follows the launch of the solution in Canada, the United Kingdom, and Australia in June and the United States in March. Since then, the solution…

Comcast Acquires Blueface; Global Provider of Unified Communications as a Service (UCaaS) to Complement Comcast Business Solutions

Comcast announced it has completed the acquisition of Blueface® – a Dublin, Ireland-based global technology provider and leader in unified communications solutions. Terms of the acquisition were not disclosed. “Whether connecting within a company or directly to customers, Blueface technology, powered by Comcast Business, will provide businesses a seamless communications experience. We look forward to delivering innovative solutions that enable businesses to help power employee productivity and extraordinary customer…

Mutare Targets Growth Through Innovation, Adaptability, Data and the Power of Voice Communications

Mutare, Inc., a leading innovator in enterprise communications, has emerged from the Pandemic with exceptional sales momentum, a rejuvenated channel and an organizational conviction to drive market growth by investing and focusing on the power and effectiveness of voice communications. The Company has established an aggressive 18-month development roadmap with a firm, foundational vision and business strategy to launch evolutionary features for both the industry leading Mutare Voice Spam Filter and the enterprise favorite…

Boohoo Group Selects Bloomreach to Power Unified Customer View and Impactful Marketing Campaigns

Bloomreach, a leader in Commerce Experience™, today announced that Bloomreach Engagement, the company’s Customer Data and Experience Platform (CDXP), has been selected to drive personalized customer experiences at scale for Boohoo Group plc. Boohoo is a leading e-commerce group with a portfolio of 13 market-leading brands that bring clothing, shoes, accessories, beauty, and homeware to millions of customers across the globe. Bloomreach’s AI-powered CDXP unifies data from all customer touchpoints, which will provide a…

Precisely Delivers Industry’s First Unified SaaS Platform for Customer Engagement

Precisely, the global leader in data integrity software, announced EngageOne Communicate, a unified, digital engagement platform that simplifies the complexities of customer communications. EngageOne Communicate enables companies to create personalized, meaningful and interactive digital engagements with their customers via video, chatbots, email, SMS and PDF in a single, user-friendly environment. Marketing Technology News: Avatier Unveils 2021 Spring Release Identity Anywhere Suite “Worldwide Spending on Digital…

Adoption Of Evolve IP’s Microsoft Teams Voice Solution Outpacing Traditional Unified Communications As A Service (UCaaS)

Managed Service Provider Experiencing Significant YOY Growth Of Its Microsoft-based Solution As Businesses Choose Teams Over Traditional Phone Systems Evolve IP®, a leading managed cloud service provider of Work Anywhere™ solutions, today announced that its Microsoft Teams Direct Routing solution is outpacing traditional Unified Communications in both year-over-year growth (856%) and 2021 sales by a factor of 3:1.  Evolve IP's solution enables employees to use the same Teams capabilities they required in their homes during…

Omnie Integrates With Zendesk To Provide Premier Customer Service And Leading Technology To All Businesses

Omnie Integrated Services, an innovative, industry-leading, omni-channel customer service platform, announced today they are in cooperation with Zendesk, Inc. Omnie Integrated Services, an innovative, industry-leading, omni-channel customer service platform, announced today they are in cooperation with Zendesk, Inc. The Omnie solution, which delights users through an integrated, managed customer service experience is elevating the way brands communicate with their customers. Omnie customizes its solution to…

Stack8 Announces Release of Unified Communications Software that Enables Hassle-Free Integration and Provisioning of Microsoft Teams

Stack8, North America's leading provider of Unified Communications software and managed services, announced the release of SMACS 7.0—the company's highly intuitive Unified Communications software that enables seamless, hassle-free integration and provisioning of Microsoft Teams into any enterprise business environment. Additionally, the new release provides cloud voice services for Microsoft Teams, as well as Microsoft Direct Routing integrations to world-class platforms including Cisco, Zoom, RingCentral and 8x8.…

Precisely Named a Customer Communications Management Leader in the Aspire Leaderboard

Precisely, the global leader in data integrity, has been named a leading provider of customer communications management (CCM) solutions in the 2021 CCM Aspire Leaderboard. Marketing Technology News: MarTech Interview with Rory Cutaia, Founder, Chairman, President & CEO at Verb Technology… “We are honored and excited by Aspire’s recognition and validation of EngageOne as a leading provider in the CCM market for a third consecutive year” The Aspire Leaderboard is an interactive tool that visualizes and ranks…

8×8 Announces Experience Communications as a Service (XCaaS) to Help Organizations Meet New Work Requirements

Erases the Boundary Between Siloed Solutions to Bring Employee and Customer Communications Together to Optimize Customer Experience 8x8, Inc., a leading integrated cloud communications platform provider, today announced Experience Communications as a Service (XCaaS), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With XCaaS, organizations can support the communications requirements of all…

RingCentral Leads in Omdia Unified Communications as a Service North American Scorecard for the Fifth Year in a Row

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that it ranked first in this year’s Omdia Unified Communications as a Service (UCaaS) Scorecard. The annual Omdia report evaluates the top North American UCaaS providers, based on market share, financial stability, market momentum, service development, and customer reviews. RingCentral topped the rankings for the fifth consecutive year. Marketing Technology News:…

Weave Unveils New Features to Help Small Businesses Streamline Customer Onboarding

Digital Forms & Web Assistant Create New Efficiencies in Servicing New Customers Weave, the all-in-one customer communications platform for small business, announced the launch of two products to make it easier and faster for businesses to add new customers. Digital Forms and Web Assistant are available today to new and existing Weave customers. The new features simplify the way small businesses can schedule appointments and collect necessary information — making the journey from the first conversation to the first…

K2View Releases Market’s First Operational Data Fabric to Deliver a Trusted, Holistic, and Real-Time View of Customer and Business Data

K2View, a global leader in operational data management and governance solutions, today announced new platform capabilities to support high-scale operational use cases in the enterprise, effectively making it the market’s first and only operational data fabric. Marketing Technology News: KX Partners With Microsoft To Take Streaming Analytics To The Cloud “While data is the fuel to these initiatives, it’s trapped and fragmented across the enterprise’s business applications. With the new K2View Data Fabric, companies…

Verizon Business and RingCentral Deliver Cloud-based Enterprise Solutions

What you need to know: Verizon Business announced a new strategic partnership with RingCentral, Inc., which will bring cloud-based enterprise communication solutions with integrated team messaging, video meetings, and a cloud phone system to enterprise businesses. The two companies will develop an innovative co-branded service, RingCentral with Verizon, a seamlessly integrated unified communications as a service (UCaaS) solution for enterprise businesses. The RingCentral with Verizon offer is a key component of…

Blockgraph and The Trade Desk Announce Integration Plan to Securely Activate First-Party Data Via Unified ID 2.0 Across Convergent TV…

Integration aims to allow advertisers to target audiences across linear, connected, and addressable TV advertising in a privacy-conscious way Blockgraph, the only Identity Operating System (IDoS) purpose-built for the TV ecosystem and with a commitment to privacy, today announced that it plans to work with The Trade Desk to facilitate first-party Unified ID 2.0 audience targeting into convergent TV advertising. Unified ID 2.0 is a new industry-wide approach to internet identity that preserves the value of relevant…

Intermedia Cloud Communications Announces New Microsoft Teams Integrations to Enhance Business Communications

Intermedia Cloud Communications, a leading provider of cloud communications solutions, announced the release of two new versions of its award-winning, cloud-based communications and collaboration solution, Intermedia Unite®, designed to work within or alongside Microsoft Teams. Intermedia Unite offers a complete and fully integrated solution that includes voice, video conferencing, chat, file collaboration and more, all on one platform, with one point of administrative control and one bill. For Teams users, the new…

8×8 Enhances Microsoft Teams with New Integrated Business Messaging Features

8x8 Voice for Microsoft Teams App Adds SMS, MMS and Fax Capabilities to Teams; Provides Teams Users with More Digital Communication Channels for Employee and Customer Engagement 8x8, Inc., a leading integrated cloud communications platform, today announced that the new 8x8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users. 8x8’s global direct routing solution now provides…

Dialpad Receives 2021 Unified Communications Product of the Year Award

Dialpad honored for exceptional innovation Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a global, integrated media company helping clients build communities in print, in-person and online, has named Dialpad as a 2021 Unified Communications Product of the Year Award winner. Marketing Technology News: Square 9 Softworks® Releases A Simplified, More Streamlined Experience with GlobalSearch 6.1 “We’re grateful that TMC recognized our technology…