Aggressive Growth Ushers Aisera to $40M in Series C Funding, Led by Icon Ventures, as it Redefines Enterprise Service Management Through AI…

Aisera, the world's first AI-driven platform that automates tasks, actions and workflows for employees and customers, announced today that it has secured $40M in Series C funding. The round was led by Icon Ventures, with participation from new investor World Innovation Lab and existing investors True Ventures, Menlo Ventures, Norwest Venture Partners, Khosla Ventures, First Round Capital, Webb Investment Network, and Sherpalo. The company, which has now raised over $90M in total funding, intends to invest the capital for…

Haptik Introduces Conversational IVR Solution to Enable Omnichannel Virtual Assistants

Haptik's Conversational IVR solution leverages the company's core AI platform to power virtual agents to naturally interact with customers via voice The solution has been built in partnership with Audiocodes, one of the world's leading voice gateway contact center providers This solution will reduce customer support call wait times and help businesses create better overall customer experience at scale Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio…

Kasisto Awarded Two Landmark Patents, Enhancing the Intelligence of KAI and the Virtual Assistants it Powers

Patents demonstrate Kasisto's Conversational AI leadership by using data to automate conversational model building and the categorization of critical financial information Kasisto, creators of KAI, the leading digital experience platform for the financial services industry, has been awarded two patents by the U.S. Patent and Trademark Office that promise to significantly advance the power of its Conversational AI technology to manage the intricacies of conversational data, improve model building and to streamline methods…

Lucidworks Announces Smart Answers, a Question Answering System That Enhances Chatbots and Virtual Assistants to Deliver Personalized…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

Conversica Intelligent Virtual Assistants Approved for General Motors iMR Turnkey Participation

The Approval Gives GM Dealers Access to Augment their Sales and Advisor Services with a Digital-First Solution that Drives Top-Line Growth Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced that its Automotive Sales AI Assistant and Automotive Service AI Assistant are approved by General Motors as in-Market Retail (iMR) Turnkey Products. The certification allows GM dealers who purchase a Conversica Intelligent Virtual Assistant to…

[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants

Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise 7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report "Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21." Ovum evaluated the 7 AIVA conversational AI platform against solutions from 10 other providers, and determined that 7.ai had one…

DRUID Teams Up with Vonage to Enable AI Powered Virtual Assistants on WhatsApp

DRUID, a company specialized in developing intelligent virtual assistants (chatbots) for enterprise companies, has announced a strategic technology partnership with Vonage, a global business cloud communications leader that provides API solutions for messaging, chat, social media, video and voice apps. Through this partnership, DRUID's AI powered virtual assistants will be able to chat and respond through WhatsApp. The partnership between DRUID and Vonage was made possible due to the increasing demand for intelligent…

OZ Partners with Orbita to Bring Innovative Voice- and Chatbot-Powered Virtual Assistants to Life Sciences and Pharmaceutical Industries

Companies Will Leverage Extensive Knowledge in Conversational AI to Solve Customer Experience Challenges for Health Care OZ, a global consulting company enhancing customer experiences through digital innovation, has announced its partnership with Orbita, Inc., the healthcare industry’s leader in conversational AI for enterprise-grade voice- and chatbot-powered virtual assistants. OZ will combine its digital innovation and development services with Orbita’s market-leading platform to create unique, customer experience (CX)…

AI-as-a-Service in Martech: Focus on Virtual Assistants, Voice Search, and Location Data Intelligence

Cognitive Automation, Neural Intelligence, Emotional AI, Conversation Assistants, and Proximity Guides -- AI as a Technology Has Come a Long Way Since Its First Mention in a Sci-Fi Novel in the Last Century I always felt that Issac Asimov and Sigmund Freud would have made a fabulous pair as a CTO and a CMO, running a tech company in 2018. Why? Science and creativity, with a touch of human emotion, can solve all the pain points that marketers face today. Most marketing leaders would agree that AI will remain a …

Drift Doubles Down on AI Commitment with Launch of Virtual Selling Assistants

Drift, the leader in Conversational Marketing, Conversational Sales and Revenue Acceleration, announced the launch of Virtual Selling Assistants. This new offering enables sales teams across the globe to increase quality pipeline and closed won revenue, without adding additional sales representatives. “According to McKinsey, over 80% of B2B seller interactions have moved to digital, and 99% of B2B buyers say they will make a purchase in an end-to-end digital self-serve model,” said Leo Tenenblat, Chief Product Officer at…

Modev Announces Lineup for the Virtual VOICE Global 2021, Presented by Google Assistant, June 15-16

Modev, the company that brings together the voice technology community, announced the initial speaker lineup for VOICE Global 2021. The 24-hour voice tech virtual event will stream online starting June 15 at 6 p.m. ET and will end June 16 at 6 p.m. ET. Marketing Technology News: OneTrust is “Leading the Market Outright” and Ranked #1 in Market Share for Privacy Software "VOICE Global 2021 will bring the voice tech community from around the world together for an inside look at how brands around the world are…

Amelia Recognized as a Leader in Intelligent Virtual Agents and IT Automation by Global Analyst Firm Zinnov

Amelia, the largest independent leader in enterprise Artificial Intelligence (AI), announced that it has been recognized as a Leader in Intelligent Virtual Agents (IVA) and IT Automation categories in the latest Zinnov Zones for Hyper-Intelligent Automation (HIA) – H1 2021 ratings. The evaluation of IVAs was based on key parameters such as channels supported, deployment, intelligent capabilities, and use case coverage. Zinnov scored Amelia the highest compared to other vendors in each of these areas of assessment,…

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability Verint, the Customer Engagement Company ™, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise…

Anexinet Launches Conversational AI Solution, Enabling Natural Language Interactions via Highly Intelligent Virtual Agents

New Partnership With Industry Leader Amelia Provides AI Foundation for Company’s Latest Offering Anexinet Corporation, a leading provider of digital business solutions, announced its partnership with Amelia, an IPsoft Company, the largest independent leader in enterprise Artificial Intelligence (AI). In conjunction with their licensed, innovative AI solution, the partnership enabled Anexinet to launch its newest kickstart: Conversational AI Strategy & Roadmap. This three-week program jumpstarts every organization’s…

Kore.ai Launches Virtual Assistant Platform in Japanese

Kore.ai, a leading conversational AI software company, has announced the launch of its enterprise-grade virtual assistant platform in Japanese. Conversational AI is a technology that enables individuals to interact with companies, systems and devices, in the same way they’d talk to friends and colleagues, in their natural flow of conversations, through solutions like text or voice-based assistants. Our platform enables developers to build virtual assistants using various techniques such as NLP, NLU, Machine Learning, Deep…

Yellow Messenger offers Free AI-Powered WhatsApp Virtual Assistant to Empower Businesses

In the wake of the pandemic, the 'Get AI Ready' campaign is powering enterprises of every scale with Virtual Assistants on WhatsApp Business accounts for free Gartner states that by 2025, customer service organizations embedding AI in their multichannel engagement platform will elevate operational efficiency by 25% Brands gearing up for the festive season will have the opportunity to use Conversational AI and optimize their D2C channels with Yellow Messenger chatbots in 120+ languages In an effort to help businesses…

ON24 Announces Winners of Virtualized Event Awards Honoring the Best Transformations to Digital

Across the board, companies have re-evaluated trade show and in-person event strategies to advance their business in a digital-first world. Seventy percent of professionals have moved their face-to-face events partially or fully to a virtual platform, and many don't see that as a short-term fix. But to be successful, marketers must not only translate their event strategies to digital, but transform both content and experience to ensure these events drive business impact. This year, ON24, a digital experience platform that…

Conversica Announces Virtual Assistant-Powered Website Chat for Free

Conversica, Inc., the leader in Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale, announced its disruption of traditional website chat offerings by delivering AI-powered human-like, two-way conversations over chat for free via its Intelligent Virtual Assistants (IVAs). Unlike traditional website chat offerings which leave customers frustrated, Conversica IVAs can engage with website visitors and quickly connect them to the information they seek via chat, use email and SMS to…

DMG Consulting Report Identifies Inference Solutions as the Global Market Share Leader for Virtual Agents

Intelligent Virtual Agent (IVA) platform provider Inference Solutions is recognized as the global market share leader, based on number of customers, in the 2020-2021 Intelligent Virtual Agent Product and Market Report by DMG Consulting LLC. The report, published June 1 and now in its fourth edition, provides in-depth analysis on the IVA market and competitive landscape. It also explores the trends driving adoption, including Covid-19, which DMG expects will increase the need for omni-channel self-service solutions among…

Serviceaide Launches the Luma Virtual Agent 2.X Series, The Next Generation Of Its Proven AI-Powered Virtual Agent

2.X Series Sets the Stage for Ongoing Innovations in Service and Support Across Automation and Knowledge Management Serviceaide, Inc., a global provider of intelligent, enterprise service management solutions, today announced the launch of the Luma Virtual Agent 2.X Series, with a new architecture designed to provide superior digital support and service.  In addition, the 2.X series sets the stage for integration of deeper, more powerful automation and knowledge management capabilities to be launched later this year.…