TechSee to Provide Free Access to Remote Visual Assistance Technology in European Countries Affected by COVID-19

The initiative aims to safeguard employees and customers by enabling effective remote assistance, reducing the need to dispatch field technicians and empowering customer service professionals to work from home TechSee, a global leader in remote video support solutions, announced that it has joined the global effort to mitigate the impact of the coronavirus pandemic by providing European organizations with free access to its Visual Assistance products for contact centers, enabling them to deliver uninterrupted service…

TechSee Releases Results of Study on Visual Assistance’s Impact on Customer Service KPIs

Data collected from more than 220 call centers shows drastic cost reductions and enhanced customer experience TechSee, a global leader in Visual Customer Assistance powered by AI and augmented reality, released the results of an extensive data analysis it conducted to explore the impact of its technology on contact center and customer service KPIs. The report, which analyzed data from more than 70 clients, 220 contact centers and help desks and 30,000 agents, found that companies reduced truck rolls/technician dispatches…

Techsee Announces Partnership With Salesforce for New Visual Remote Assistant Technology

Salesforce organizations can now deliver service from anywhere, keeping both employees and customers safe TechSee, a leader in intelligent visual assistance technology for customers, agents, and field technicians, announced a collaboration with Salesforce, the global CRM leader, to integrate intelligent visual assistance technology into Salesforce with Visual Remote Assistant, a real-time, interactive video support technology that can be deployed in Salesforce Service Cloud and Salesforce Field Service. Visual Remote…

SightCall Announces Free Access to SightCall Visual Support App on Salesforce AppExchange for Salesforce Customers Fighting COVID-19

Companies deploying SightCall's AR-powered visual support solution can collaborate safely and securely in a real-time video environment built for resolving issues remotely SightCall, a leading visual assistance platform, has announced it is offering free access to its SightCall Visual Support app on Salesforce AppExchange for qualified Salesforce Health Cloud, Service Cloud and Field Service Lightning customers on the front line of COVID-19 response. SightCall Visual Support is an AR solution giving service organizations…

HERE Unveils 3D Road Models for Advanced Driver Assistance Systems and Driver Safety

HERE Technologies, a location data and technology platform, announced at CES 2020 the launch of HERE Lanes to increase driver awareness and road safety through Advanced Driver Assistance Systems (ADAS). HERE Lanes is a digital representation of the global road network that enables a vehicle to position itself in a lane while providing drivers with lane-level visual guidance. HERE Lanes feeds ADAS and mobile applications with precise lane topology, geometry and attribute data, such as the rules of the road, vehicle height…

TechSee Launches Industry’s First Visual Automation Solution for Contact Centers

Computer vision AI technology enhances CX and reduces costs through intelligent agent decision support TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality, introduced TechSee Smart, the world's first computer vision solution for contact centers. TechSee Smart addresses the challenges agents face when automation tools cannot perform complex tasks, helping businesses improve issue resolution efficiency, reduce costs, and improve customer experience. TechSee Smart…

Scala’s Intelligent Visual and Consumer Engagement Solutions on Display at DSE 2018

The Booth Features Innovations from the STRATACACHE Family and Top Scala Partners Scala will feature consumer engagement solutions from the STRATACACHE family of digital media/marketing technology companies at Digital Signage Expo 2018, displaying shopper engagement solutions that feature the intersection of intelligent visual display, consumer analytics and actionable shopper data used to impact the consumer journey. Also featured in the booth are some of Scala's top partners from Latin America, the US and Canada, giving…

TechSee Closes $30 Million Series C Investment Round

TechSee, the category leader in Intelligent Visual Assistance, announced it has raised $30 million in a Series C equity investment round. The round was co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures with participation from Scale Venture Partners and Planven Entrepreneur Ventures. Founded in 2015, the Tel Aviv-based company has grown rapidly by reducing customer friction points for enterprises. Its Visual Assistance technology bridges the visual gap in customer service, allowing customers and technicians to…

TechSee Becomes Pega ISV Partner

Leading Visual Assistance provider joins exclusive partner program to deliver enterprise-grade remote support TechSee, a global leader in Visual Customer Assistance powered by AI and Augmented Reality, announced that it has joined the Pega Independent Software Vendor (ISV) Partner Program. The Pega ISV Partner Program extends clients' Pega investments with readily available, out-of-the-box solutions to further accelerate their time to market. Pega is the leader in cloud software for customer engagement and operational…

TechSee Wins TMC 2020 CRM Excellence Award

TechSee, the category leader in Intelligent Visual Assistance, has been recognized by TMC, winning a 21st Anniversary CRM Excellence Award presented by premier publication CUSTOMER magazine. The company was chosen on the basis of its product's ability to expand the customer relationship to become all-encompassing, transforming the entire enterprise and customer lifecycle. Across different touchpoints, departments, and service delivery modes, TechSee was able to demonstrate clear value to clients which have expanded their…

CallVU Offers Contact Center Collaboration at No Charge to Help Nice inContact Customers Respond to COVID-19

CallVU is providing contact centers with the ability to cobrowse, content share and video chat at no charge to help mitigate the impact of widespread brick and mortar closures CallVU, the leading digital call experience platform, announced a program to enable contact centers using NICE inContact CXone™ cloud contact center platform to offer a more hands-on, interactive call experience at no charge for the first month. The goal is to help offset the impact of brick and mortar closures by bridging the gap between face-to-face…

XMReality Launches Version of Its Remote Guidance Customer Service Offering Online for Small-, Medium-Sized Businesses in the US

Enables Support Teams to Communicate Remotely with Gestures, Speech, Chat and Pointers to Save Time, Expense of Onsite Visits, Improve Customer Experience XMReality, Inc. announced XMReality Business, a SaaS customer service offering sold online primarily to small- and medium-sized companies. XMReality, Inc. announced XMReality Business, a SaaS customer service offering sold online primarily to small- and medium-sized companies. XMReality Business Using XMReality Business, staff can remotely guide consumers via any…

TechSee Survey: Customer Service Major Contributor to Churn

39 percent of consumers left for a competitor because of customer service interactions  TechSee, a global leader in visual customer assistance powered by AI and Augmented Reality, released the results of a wide-ranging survey examining the top reasons for customer churn. The data revealed that 39 percent of those who canceled a contract with a company over the past 24 months did so because of the level of customer service they received. And the problem appears to be endemic, with 61% of these customers canceling after an…

Agora Powers Innovative Virtual Experiences Beyond Video Conferencing

Agora, Inc, a pioneer and leading platform for real-time engagement APIs, announced impressive growth across its customer base in Q3 driven by increased demand for real-time engagement (RTE) technology. Agora, with dual headquarters in Santa Clara, California, and Shanghai, China, saw a 95.4% increase in active customers year-over-year as of September 2020 and continues to power some of the most exciting digital transformations in the world. Heading into the new year, Agora will continue to be the go-to developer-friendly…

Pandemic Underscores Growing Need for Anti-Fraud Technology

As pandemic-fueled fraud reaches new heights, SAS and the ACFE commemorate International Fraud Awareness Week's 20-year anniversary As the global coronavirus pandemic rages on, another costly pandemic has taken shape. According to the Association of Certified Fraud Examiners (ACFE), 77% of members surveyed reported increasing levels of fraud amid COVID-19 disruption, one-third of them describing it as significant – and 92% expect it to climb further still. Marketing Technology News: Fuze Named A Visionary In The 2020…

Five9 to Acquire Inference Solutions

Five9, Inc., a leading provider of the intelligent cloud contact center, announced the execution of a definitive agreement to acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. "Intelligent and personalized self-service has become the preferred approach to service for customers," said Donna Fluss, President, DMG Consulting, LLC. "IVAs, which are AI-enabled omni-channel self-service solutions, are going to play a major role in the future of customer service as they provide an…

New Voice Gateway From Cognigy Advances Customer Service Experiences to New Levels

Voice-Based Conversational AI Champions CX Challenges; Enables Greater Customer and Employee Satisfaction Through Automation, Improving Accuracy, Efficiency Cognigy, a global leader in Conversational AI, announced the release of Cognigy Voice Gateway (VG), an artificial intelligence voice solution, which deploys virtual agents (naturally-conversing voice bots) for automated inbound and outbound voice calls, whether via phone, web or mobile. Cognigy VG is designed to empower enterprises to automate high volume customer…

Jumio Announces Video Verification Solution to Reduce Onboarding Time, Deter Financial Crime and Streamline KYC Compliance

AI and expert review drive the verification process, and each session is recorded to provide a defensible audit trail for regulators Jumio, the leading provider of AI-powered end-to-end identity verification and eKYC solutions, announced the launch of a new video-based verification solution for financial institutions and other regulated businesses. This solution is designed for banks, fintechs, cryptocurrency exchanges, digital wallets and other regulated businesses looking to pivot from branch-based onboarding to an…

CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

Teamwork AR addresses businesses' changing demands by delivering remote support, enhanced training, and more interactive sales engagement Based on its recent analysis of the European customer experience (CX) outsourcing services market, Frost & Sullivan recognizes CGS with the 2020 European New Product Innovation Award for its Teamwork AR solution. The Teamwork AR app works on any device – smartphone, laptop, or tablet – giving users access to self-guided assistance in an augmented reality (AR) setting, making the…

Radial Announces Plans to Hire 25,000 Seasonal Workers Throughout North America to Support Unprecedented Holiday Season Ecommerce Demand

Announcement follows deep investment in industry-leading safety processes, technologies and automation to prioritize health and safety for fulfillment and customer care workers Radial, a bpost group company, the leader in omnichannel commerce technology and operations, announced its plan to bring on more than 25,000 seasonal workers across North America to help support retailers' heightened fulfillment and customer care needs during the 2020 holiday season. Seasonal hires will leverage cutting-edge automation and…