A Ready Reckoner to #ZendeskRelate 2020 [Infographic Inside]

Keep this Infographic handy as a ready reckoner to the #ZendeskRelate 2020. Zendesk's annual user conference #ZendeskRelate 2020, will kick-off on 3 March. The three-day event will showcase a totally new theme in the Customer Service industry. It's called “Agency Experience Management” for Agent Workspace collaboration. To feature your startup story and experience with Zendesk tools, please write to us at sghosh@martechseries.com. To schedule a meeting at #ZendeskRelate, please fill the form here.

Zendesk to Hold Annual Analyst and Investor Event on March 4, 2020

Zendesk, Inc. announced that as part of its global user conference, Relate 2020, it will hold its annual analyst and investor event on March 4, 2020 in Miami, Florida. The analyst and investor event will include executive presentations followed by a question and answer session. It will be available via live webcast beginning at 1:00 p.m. Eastern Time, and an archive version will be available for six months. Both will be accessible by visiting Zendesk’s investor website at investor.zendesk.com. Marketing Technology News:…

Sitel Group Sponsors Zendesk Relate 2020

The customer experience leader to also host theater session on March 3 Sitel Group, one of the largest customer experience (CX) management companies in the world, announced its Gold Sponsorship for Relate 2020, Zendesk Inc.'s annual global user conference to be held in Miami, March 3-5, 2020. "We are proud to continue working with Zendesk by sponsoring this event in Miami - home of our very own HQ," said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. "Like Zendesk, Sitel Group is dedicated to…

MarTech Interview with Jeff Titterton, CMO at Zendesk

“The biggest challenge for any CMO today is that our role has fundamentally changed and evolved. We're no longer brand storytellers devoted solely to Outbound Marketing. We’re now stewards of the entire customer experience from awareness and acquisition to engagement and retention.” From majoring in English to leading some of the most prolific Marketing and Sales teams in the Subscription economy, could you walk us through your journey to becoming Zendesk CMO? I started my career as a Writer and Editor working in…

MarTech Interview with Shawna Wolverton, SVP of Product at Zendesk

"Product Managers don’t worry too much about robot overlords taking our jobs. It is so much more art than science." About Shawna You were part of the first Localization Product Management team at Salesforce. Today, you lead Product Management at Zendesk. How has your role evolved in the last few years? My career has never been a straight line, I’ve moved in and out of Localization, Marketing and Product Management roles for the last 25 years. I took a big step back in my career to join Salesforce as their Localization…

Zendesk Releases Annual State of Messaging 2020 Report

Report reveals new data and insights on the most important conversational business and messaging trends in 2020 Zendesk, Inc. released State of Messaging 2020, the third annual report featuring expert commentary and in-depth analysis of the biggest trends in conversational business and the rapidly evolving messaging industry. The report combines interviews with more than two dozen customer experience product, sales, and marketing leaders from companies like Google, Twitter, Hootsuite, Birchbox, and more, with original…

Zendesk Relate to Convene CX and CRM Leaders in Miami in March

Annual conference will showcase latest Zendesk innovations and feature Guy Raz as well as speakers from Spanx, Netflix, Logitech, StitchFix and more Zendesk, Inc. announced it is bringing its annual global user conference, Relate, to Miami on March 3-5, 2020. The event gathers thousands of attendees for three days of education on how companies can build positive, long-term relationships with their customers. To reserve your spot, use code JoinRelate20 to register here. “Consumers today are demanding that every…

Zendesk Relate 2020: Come Join The Most CX-y Show on the Planet!

Knowing how past events hosted by Zendesk have played out, it’s not too hard to imagine that Zendesk Relate 2020 is one of the most-awaited Customer Experience (CX) events to kick off in 2020! Two reasons why we say so--- First, Relate is Zendesk’s global user conference spanning three days from 3 March to 5 March. Apart from the usual confab on trends in CX and CRM technologies, we have a whole track on certifications and a deep dive into the nitty-gritties of CX to look forward to. Second, the venue is South…

Zendesk Invests in Tymeshift to Improve Workforce Management (WFM) Solutions

Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management (WFM) tool that is made exclusively for Zendesk. Zendesk’s investment will help Tymeshift to build the most-accessible WFM solution. Tymeshift will use the new funding to push for growth in new markets. David Birchmier, CEO- Tymeshift At the time of this investment, David Birchmier, CEO- Tymeshift, shared his vision for the company’s future. David said, “We’re proud of the…

Zendesk Launches the Sell Marketplace with Apps for Mailchimp, Dropbox, Pandadoc and More

The Company’s Sales Force Automation (SFA) Tool Expands Functionality With New Partners and Integrations Zendesk, Inc.  announced the Zendesk Marketplace for Sell apps, which provides companies’ sales teams with a central place to access critical customer information from additional tools in the sales stack. Now, sales reps can access important customer context from various marketing, quoting, storage and invoicing tools directly within the Zendesk Sell interface to create a single, comprehensive profile of the…

Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty

Annual Flagship Report Validates That the Ease and Excellence of Customer Experience Has a Direct Impact on Customer Loyalty Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. The annual report is based on global survey results and the Zendesk Benchmark, an index of product usage data from more than 45,000 global…

NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe

Leading CCaaS and CRM providers join forces to power faster and more personalized customer experiences NICE inContact announced a joint partner agreement with Zendesk, a leading provider of customer service software. These two market leaders are joining forces to bring NICE inContact CXone – the world’s #1 cloud contact center platform – and Zendesk’s customer service and engagement products to thousands of customers across the globe. Through this joint partner agreement, both companies can now offer the combined…

Zendesk Talk Partner Edition Expands Amazon Connect Support

Zendesk Selects Amazon Connect as a Preferred Contact Center Voice Solution for Global Deployment with Zendesk Talk Partner Edition AWS re:Invent 2019 – Zendesk, Inc. announced a strategic, go-to-market solution package based upon an enhanced integration between Amazon Connect and Zendesk Talk Partner Edition. The enhanced integration allows both Amazon Connect customers and Zendesk Support customers to leverage multiple sophisticated artificial intelligence (AI) and machine learning (ML) services from Amazon Web Services…

Zendesk Introduces New Partner Program to Give Partners More Tools to Improve Customer Engagement

Flexible, Value-Based Program Rewards Partners for Contributions and Capabilities Zendesk, Inc. announced a new Zendesk Partner Program to provide the skills, tools, and support Zendesk’s global ecosystem of partners need to help their customers deliver a better customer experience. The program is designed to enable partners to build an industry-leading customer experience practice and rewards partners based on competencies and results with a comprehensive certification program and incentives. At the same time, the…

MarTech Interview with Tom Keiser (Chief Operating Officer) and Elisabeth Zornes (Chief Customer Officer) at Zendesk

"In the APAC region, Zendesk's top customer wins include GroupOn, StashAway, Circles.Life, Grab, Ola, and FoodPanda to name a few."After attending the Zendesk Showcase at the Raffles Hotel, Singapore, I had the privilege of sitting down with Tom Keiser, Chief Operating Officer and Elisabeth Zornes, Chief Customer Officer, at their swanky, new Singapore office, which embodies their commitment of bringing Zen to the customer experience industry. Tell us about your role at Zendesk. Tom: I joined Zendesk three-and-a-half years…

MarTech Interview with Sandie Overtveld, VP APAC at Zendesk

"The expansion of our regional hub in Singapore is the next step in this continuing growth trajectory, Our Singapore product and engineering teams lead the end-to-end development responsibilities for Zendesk Chat." Why did you decide to expand your vision in developing tech talent in APAC? Do you have similar plans for other regions? Zendesk has seen consistently high growth in APAC - north of 30 percent year-on-year - since we opened our first regional office in Melbourne in 2011. Fast-forward to today, and we now have…

Zendesk Launches New Community Product, Gather, to Provide Trusted and Transparent Support at Scale

Companies Can Expand Support Channels and Improve Self-Service with Crowd Sourced Content Zendesk, Inc. announced the launch of Gather, a powerful new product that enables companies to provide trusted and transparent support to customers through online community forums. Gather creates a space where customers can engage with each other and company experts to offer guidance and insight beyond what a single customer support agent might be able to handle. “Customers expect relevant and real-time support, which can be…

Workato and Zendesk Collaborate to Bring Enterprise Automation to Critical Support Processes

Workato, the leading Enterprise Automation Platform, announced a collaboration with Zendesk, Inc. to bring customers enterprise grade integrations and automations between its customers’ key systems and Zendesk. As part of the collaboration, Workato has extended support for the new Zendesk Sunshine CRM with a pre-built connector as well as implemented a limited edition Introduction Package. There is a growing need for enterprises to continue providing better support experiences, a holistic view of customers, and innovative…

Zendesk Delivers the Future of Conversational Business With Sunshine Conversations

New Developer-First Platform Allows Businesses to Incorporate Social and Direct Messaging into All Customer Workflows Zendesk, Inc.  announced Sunshine Conversations, an API-based platform that allows businesses to integrate messaging via today’s most popular social channels and directly interact and transact with customers. Additionally, developers can build messaging into their own apps and services to ensure that customers can engage with companies over websites, social channels and private in-app messaging. With…

Zendesk’s Double-Digit Growth in APAC Cements its Commitment to Developing Tech Talent Across the Region

Zendesk Set to Further Expand Its Singapore Product and Engineering Teams, Fueled by a Renewed Partnership with the Economic Development Board Zendesk, Inc., a San Francisco-headquartered customer experience and engagement software company, has solidified its position as one of Asia Pacific’s (APAC) fastest-growing technology companies with the expansion of its Singapore office. Today, the company announced that in partnership with the Economic Development Board (EDB) it will invest in and develop local talent that will…