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Agent IQ Announces Inclusion in Bank Director’s Coveted FinXTech Connect Directory

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Agent IQ and WBR Insights Release Annual Future Branches Emerging Technology Report

Agent IQ, Inc., the leader in personal digital customer engagement for financial institutions, is pleased to announce their selection for inclusion in Bank Director’s exclusive tech directory FinXTech Connect.

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This directory was created by Bank Director as a curated resource for banks across the nation to find proven technology providers who partner with financial institutions of all sizes. Companies who are included in the directory are carefully vetted by the Bank Director editorial team to have shown strategic value for financial institutions in the areas of growth and creating efficiencies.

Agent IQ’s platform, Lynq, allows banks to create personal relationships with their customers through digital channels that increase loyalty, customer satisfaction, and product holdings. “We are honored to be included in the FinXTech Connect directory as it is clearly the go-to resource for financial institutions looking for high-quality technology partners to help them achieve their goals.” said CEO Slaven Bilac. “Our platform provides a unique way for banks to not only increase their efficiency, but increase their customer satisfaction and loyalty at the same time.”

“It has always been our core focus at Bank Director to educate senior leaders and members of the board of financial institutions nationwide, and we believe FinXTech Connect is a unique product given the selection process to ensure each technology has a proven track record of working with financial institutions. This in turn allows banks to easily identify qualified partners to grow market share and gain efficiencies through new innovations,” says Michelle King, CMO of FinXTech & Bank Director. “We are excited to welcome Agent IQ to FinXTech Connect.”

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Quantcast to Host Industry Webinar “Unlock Cookieless Environments with the Quantcast Platform”

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Quantcast to Host Industry Webinar “Unlock Cookieless Environments with the Quantcast Platform”

Advertising professionals will learn how cookieless activations and measurement are possible today

Quantcast, the advertising technology company and creator of an innovative intelligent audience platform, announced a webinar to help industry professionals understand the cookieless activations and measurement available to them today. The virtual event “Unlock Cookieless Environments with the Quantcast Platform” will take place on Thursday, October 14 at 9 am PDT / 12 pm EDT.

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“Unlock Cookieless Environments with the Quantcast Platform”

The industry may have more time to plan before the demise of the third-party cookie, but brands, agencies, publishers, and technology companies should remain focused on finding a long-term alternative and avoid swapping a mad-dash in 2021 for a mad-dash in 2023. Isha Chhatwal, Product Manager, Consumer Privacy and Identity at Quantcast, and Sharon Ha, Product Marketing Manager at Quantcast, will demonstrate the capabilities of the Quantcast Platform that enable activation and measurement, independent of third-party cookies. Attendees will see cookieless solutions in action and learn more about:

  • Enabling cookieless activation in environments without third-party cookies today
  • Leveraging detailed insights into how cookieless inventory is performing
  • Promising results Quantcast has already seen with customers

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Quantcast is an advertising technology company and the creator of an innovative intelligent audience platform that empowers brands, agencies and publishers to know and grow their audiences online. The Quantcast Platform, powered by Ara™, a patented AI and machine learning engine, delivers automated insights, marketing performance, and results at scale to drive business growth. Our solutions are leveling the playing field for our customers when it comes to effectively reaching audiences online and helping them power a thriving free and open internet for everyone.

TTEC Canada Recognized on 2021 List of Best Places to Work in Quebec by Great Place to Work®

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Positive feedback from employees and high-quality performance were key contributors

TTEC Canada Solutions, Inc., a leading digital Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, was recognized by the Great Place to Work® organization as one of the ‘Best Places to Work’ in Quebec in 2021.

As a Great Place to Work Certified™ company in Canada, TTEC prides itself on the high trust and performance reflected by its employees and the global authority on workplace culture.

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“At TTEC, our core values are centered around our people and our culture. The culture is intentionally designed for and by our employees across the globe. The favorable connection our employees have with TTEC and each other is reflected in the feedback our employees shared with Great Place to Work®.  As leaders, we place significant emphasis on the feedback of our clients and people.  We are proud to see the actions we take in response to this feedback resulting in a positive evaluation of our organization,” said Savita Jones, vice president of operations, TTEC Canada.

To qualify for the Best Places to Work in Quebec honor, employers must first win Great Places to Work®. TTEC Canada was recognized in March 2021 as a Great Place to Work due to positive employee feedback amongst five categories. The Best Places to Work organization uses the Trust Index® Dimension from Great Places to Work® to determine which companies qualify and make the annual list. The Great Place to Work® Certification threshold for answers in all five categories is 65%. TTEC Canada employees gave the company the following average scores as measured by the Trust Index® Dimension thus securing the certification:

  • Credibility: 77%
  • Respect: 71%
  • Fairness: 75%
  • Pride: 71%
  • Camaraderie: 76%

“Our data shows that in comparison to peers, great workplaces benefit from better customer satisfaction, reduced turnover and stronger financial performance. What’s more, work environments where trust is foundational are ripe for innovation, agility, resilience and efficiency,” said Nancy Fonseca, senior vice president of Great Place to Work® Canada.

TTEC Canada has previously been recognized as a Great Place to Work, operating across nine provinces with thousands of passionate employees. This recognition is driven by high employee engagement scores. TTEC Canada’s culture is driven by development, recognition, and community.

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Conviva for Service Cloud Now Available on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

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Conviva for Service Cloud Now Available on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Premium publishers can now deliver relevant streaming performance data into the hands of CSRs to help resolve customer issues faster, reduce escalations and combat churn

Conviva, the continuous measurement platform for streaming media, today announced it launched Conviva for Service Cloud on Salesforce AppExchange, empowering premium publishers to arm their streaming customer care agents with direct access to the most relevant streaming performance data. Through this purpose-built integration, customer service representatives (CSRs) can quickly understand each viewer’s streaming experience enabling faster resolution of customer issues, reduction in tier 2 and tier 3 escalations and ultimately retention of more customers by providing an improved support experience.

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“AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”

Built on the Salesforce Platform, Conviva for Service Cloud is currently available on AppExchange.

Conviva for Service Cloud

Conviva for Service Cloud delivers viewer stream intelligence data directly inside Salesforce Service Cloud, enabling CSRs to quickly answer questions like:

  • Which internet service provider is the customer using and is it the cause of the problem?
  • On what devices and operating systems are viewers consuming content?
  • What errors occurred during a streaming session?
  • What was the quality of experience for each piece of content?
  • Was a viewer’s poor experience unique or caused by a larger service issue affecting other customers?
  • Is a customer refund request valid based on known issues with their viewing experience?

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Armed with this data, CSRs can not only validate and resolve viewers’ support issues faster—often in real-time, but they can also identify customers who had a poor experience to deliver proactive nurture campaigns.

Comments on the News

  • “Conviva is a welcome addition to AppExchange, as they power digital transformation for customers, enabling publishers to resolve customer support issues,” said Woodson Martin, GM of Salesforce AppExchange. “AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success.”
  • “Helping our customers provide an exceptional customer support experience results in a significant reduction in support costs for publishers and a better streaming and support experience for viewers–a win-win for everyone,” said Keith Zubchevich, CEO, Conviva. “By integrating Conviva data directly into the Salesforce Service Cloud, care teams can troubleshoot and resolve support issues faster–often on the first call–without having to switch among tools or resort to costly escalations.”

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Waymark Announces New Board Member; Industry leader and strategist to provide expertise supporting company expansion

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Waymark announced that John Kennedy has joined their board of directors. The anyone-can-edit video platform for enterprises, media companies, and agencies will be able to utilize Kennedy’s vision and experience in working with sales and marketing leaders from global enterprises.

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John Kennedy has decades of experience partnering with CEOs and senior leadership teams to provide clarity and cohesion in their vision and business strategy,” said Nathan Labenz, Founder and CEO of Waymark. “He is exactly the missing piece that will allow Waymark to scale our services and reach new, larger clients. In the short time he’s been with us, we have already secured new partnerships and look forward to adding more.”

Given Kennedy’s previous experience as CMO at several public companies, he immediately recognized the potential for Waymark’s video creation platform as a solution not only applicable for small companies, but as a potentially transformative tool for larger enterprises. His experience working across a range of industries and company sizes provides the buyer insights and industry contacts essential for Waymark’s next stage of growth.

“Video has become the preferred way to communicate, and personalized video has the greatest impact. Large enterprises are struggling with meeting the demand for customized video at scale,” said Kennedy. “Having lived on the purchasing side for a product like this, I’m excited about Waymark’s potential in the enterprise space and look forward to helping it reach its full potential.”

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Trilio Showcases Data Protection and Management Innovations to Help Users Realize the Benefits of Cloud-Native Application Resiliency

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Trilio Showcases Data Protection and Management Innovations to Help Users Realize the Benefits of Cloud-Native Application Resiliency

Company Emphasizes Protection Against the ‘Backup Attack Vector’ from Ransomware; Announces Key Wins and Ecosystem Momentum

At this week’s KubeCon + CloudNativeCon event in Los Angeles and virtually, Trilio will showcase advancements in data protection and management to help users achieve resiliency of their cloud-native applications. Trilio will feature its latest release of TrilioVault for Kubernetes (TVK) v2.5, emphasizing new capabilities that protect users from ransomware attacks that rely on corrupting backups in a cloud-native architecture. Additionally, the company has announced new customer wins and the expansion of technology partnerships. Trilio is one of the leading providers of data protection for cloud-native applications.

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“Builders and operators of cloud-native applications must take a proactive approach to ransomware protection and recoverability. Architecting a zero trust data protection strategy and management framework can no longer be an afterthought.”

“Ransomware is a massive problem. Anyone deploying Kubernetes needs to accept the increasing risks as the number of production deployments rises across the industry. Compounding this is the reality that attack sophistication is increasing as well. An organization’s backups are its only hope to recover. Naturally, the backups are a prime target for these bad actors,” said David Safaii, CEO, Trilio. “Builders and operators of cloud-native applications must take a proactive approach to ransomware protection and recoverability. Architecting a zero trust data protection strategy and management framework can no longer be an afterthought.”

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At KubeCon, Trilio’s cloud-native experts will display how customers solve key IT or DevOps challenges thru the power of cloud-native data protection and management technology:

  • Multi-Cloud Protection Realized: Tours of the TrilioVault Management Console displaying intuitive click-driven workflows to set data protection policies, complete migrations and implement DR initiatives across any platform, cloud or infrastructure.
  • Application Mobility Realized: Demos of the TVK GitHub Actions Runner which empowers developers to run test/dev with production data as they are checking in code to improve software reliability and time-to-market, leveraging integrations with GitOps environments.
  • Disaster Recovery Realized: Preview of a new capability that offers continuous restore across a multi-cloud environment to provide application recoverability or portability in a matter of seconds, reducing Recovery Time Objectives (RTO).
  • Ransomware Protection Realized: Demos of TVK v2.5 will display protection (and recoverability) for backup attack vectors such as backup target corruption and management console vulnerabilities.

Safaii continued, “It’s been two years, so we’re excited to be back in-person at KubeCon, meeting with community members and learning from each other. There’s an impressive amount of innovation happening at the intersection of cloud, application development and containers. The conference theme of ‘Resilience Realized’ is an appropriate indicator of where organizations are at in their cloud-native journey. Trilio is looking forward to doing our part to help the community implement resilient cloud-native applications through best practices and use cases from our global customer base.”

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HubSpot Introduces a More Customizable, More Connected, More Customer-Centric CRM Platform at INBOUND 2021

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HubSpot Introduces a More Customizable, More Connected, More Customer-Centric CRM Platform at INBOUND 2021

Advanced customization, administration, reporting, and more are now available across the HubSpot platform

HubSpot, the leading customer relationship management (CRM) platform for scaling companies, announced today at INBOUND 2021 new enterprise-grade features and updates to help businesses better align their data, channels, and teams and easily adapt to every phase of growth.

HubSpot’s latest improvements introduce more advanced customization and controls for customers, including enhanced reporting capabilities and a new enterprise tier of its Operations Hub product. The company also introduced all-new customer experience-enhancing features like HubSpot Payments, custom surveys, and customer portals.

“A CRM is no longer just a sales tool, it’s the heart of scaling companies. As such, a CRM platform must be easy to adopt, align, and adapt — flexible enough to unite teams and unbridle customer insights, empowering businesses to grow bigger, faster, and stronger, no matter what challenges may arise,” said Yamini Rangan, CEO of HubSpot. “That can’t be achieved with a CRM platform that is cobbled together through acquisition. At HubSpot, we’re invested in crafting our CRM platform in-house to enable customization without complexity. These updates ensure that each customer can customize their usage of the HubSpot platform in a way that allows their team to thrive.”

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A More Connected CRM Platform

Earlier this year, HubSpot made strides in offering a more deeply connected CRM platform with the launch of Operations Hub Free, Starter, and Professional, a new offering for revenue operations teams that connects and cleans a company’s data so the business can stay aligned and efficient as it scales.

Reporting continues to be a pain point for many operations teams looking to get a complete view of the customer, which is why HubSpot is expanding its offerings with Operations Hub Enterprise, available for purchase on November 1, 2021. Operations Hub Enterprise will bring the unified system of record to the next level with a new business intelligence feature called datasets. Datasets will allow analysts and operations teams to curate collections of data – including calculations, and pre-selected fields – for downstream users to build reports on, enabling more connected and consistent reporting.

Operations Hub Enterprise will also provide a more connected experience for teams who are looking to keep their existing business intelligence solution with Snowflake Data Share, a new feature that provides a fast, automated, turnkey way to connect HubSpot data to the industry’s leading data warehouse.

In addition to Operations Hub, HubSpot also announced the release of the custom behavioral events API, which allows Marketing Hub Enterprise customers to track and report on key behavioral data – regardless of whether that data comes from HubSpot or another third party app.

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Optimad Media Acquires a Majority Stake in DSPolitical and UNTU Creating Leading Performance Marketing Solutions Platform

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Optimad Media, a leading, Los Angeles-based, performance marketing solutions provider serving customers across the Consumer Packaged Goods and Film & Entertainment (“F&E”) segments, announced today it has acquired majority stakes in digital advertising firm DSPolitical and UNTU, a healthcare media, data and technology company. These investments seek to enable the combined entity to further grow its footprint in the growing performance marketing industry as the company expands its data and technological capabilities and service offering to new verticals.

“We believe digital performance marketing will continue to benefit from strong secular growth trends, as digital advertising spend continues to increase and advertisers continue to shift toward performance-based strategies and solutions. These investments fit perfectly with our strategic objective to enhance our core segment offerings while expanding into healthcare and public sector verticals, which we believe will benefit from particularly strong growth,” said Kevin Weisberg, Co-Founder and CEO of Optimad Media. “The addition of DSPolitical and UNTU, especially their advanced technology platforms, vast proprietary data segments and world-class analytics capabilities, will allow the combined platform to better serve new and existing customers. We expect to continue to be highly acquisitive and will be looking for additional M&A opportunities in order to penetrate additional end-markets, and further augment our technology and data capabilities.”

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“We have a strong and differentiated offering and our partnership with Optimad will allow us to scale faster and expand our capabilities to provide clients with best-in-class marketing data and insights.”

Recently named “Company of the Year” by Campaign & Elections magazine, DSPolitical has revolutionized the way political candidates and public affairs campaigns target and engage audiences. The Washington, DC-based company leverages enhanced voter data, a proprietary cloud-based technology platform, and highly targeted media capabilities to identify, reach, and persuade potential voters and other audiences. DSPolitical offers a wide array of solutions ranging from fully-managed services for large, national clients to self-service, fast-to-deploy solutions for smaller, emerging campaigns and causes.

“For more than a decade, DSPolitical has been at the forefront of innovation in political and public affairs advertising, helping to elect thousands of candidates up and down the ballot in every corner of the country,” said Mark Jablonowski, DSPolitical’s Managing Partner and Chief Technology Officer. “Joining forces with Optimad enables us to maintain our mission-driven focus in the political and social sectors, while expanding our cutting edge technology to adjacent and complementary verticals.”

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UNTU is a New York-based provider of proprietary data driven, tech-enabled healthcare-focused digital media solutions. The firm combines unique data sets with advanced modeling to generate patient insights, identify target audiences, and execute digital media campaigns across platforms, while adhering to high ethical standards designed to protect the privacy of its audiences.

“We are seeing significant growth and opportunity as, now more than ever, healthcare firms and public health organizations need effective ways to reach and engage consumers and constituents,” said Michael Bassik, Co-Founder and Managing Partner of UNTU. “We have a strong and differentiated offering and our partnership with Optimad will allow us to scale faster and expand our capabilities to provide clients with best-in-class marketing data and insights.”

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Tiger Pistol Releases Treasure Trove of Beverage Industry Insights on New Microsite

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Tiger Pistol Releases Treasure Trove of Beverage Industry Insights on New Microsite

Beverage brands see tremendous wins from collaborative digital advertising campaigns launched using Tiger Pistol

Tiger Pistol, the leading collaborative advertising platform that delivers local activation at scale, recently launched a fast-reference, one-stop microsite with the remarkable campaign-based results from their recent work in the beverage industry.

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The microsite offers over 10 published case studies that demonstrate how global beverage brands have can scale their local advertising efforts with partner-level personalization across a myriad of campaigns, including ones driving product sales, awareness, online conversions, in-store traffic, and even recent efforts in the omni-channel.

“Tiger Pistol has always had a strong connection to the beverage industry through working with global beverage brands,” said Donny Dye, SVP Sales and Marketing at Tiger Pistol. “I believe this is in no small way due to the desire to empower local bars, retailers, and restaurants. It’s no secret that the traditional ways of supporting trade partners, such as providing swag, signage, and coasters, have begun to wane because of the limited value proposition. Tiger Pistol’s Collaborative Advertising Platform™ offers brands an effective digital alternative to maintain and increase trade partner product sales by bringing their local expertise into social advertising.”

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Tiger Pistol enables its beverage clients to support their channel partners with high-quality collaborative social campaigns complete with brand-centric creative and copy that partners can personalize to enhance local relevance without compromising the brand’s voice. Tiger Pistol has more than 100,000 on-premise and off-premise locations connected to its platform across 22 countries worldwide.

Tiger Pistol has received 11 industry awards for their work in the beverage industry. Specifically, the company won the 2019 and 2020 Digiday Technology Award for Best Social Marketing Platform, AdExchanger Award for Best Social Media Campaign, and U.S. Social Media Awards for Best use of Facebook/Instagram and the Innovation Award. Additionally, Daniel Ingram, Global Director of Customer Experience at Anheuser-Busch InBev, received the Consumer Goods Technology 2021 Visionary Award and the 2021 Path to Purchase Shopper Marketing Industry Innovator Award. Nominated Ingram for these awards based on his innovative mission and proactive engagement of Tiger Pistol to execute Ingram’s COVID revitalization initiative at scale.

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mParticle Launches New Data Planning Tools and Templates to Help Marketers, Developers and Product Managers Realize the Full Benefit of Customer Data

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Leading Customer Data Infrastructure Company Delivers Solutions to Improve Data Quality; Establishes Industry Standard for Data Planning Best Practices

mParticle, the largest independent Customer Data Platform, today announced new Data Planning tools and best practices to help marketers, developers and product managers realize the full benefit of customer data by simplifying data plan implementation and mitigating dirty data.

Only 3% of companies’ data meets basic quality standards leading to inaccurate and inconsistent information that leads to wasted marketing budgets, poorly executed customer experiences and hours of tedious debugging for developers, all of which restricts business growth. Ultimately, no matter how much data a company has, it’s useless if it’s not accurate or teams don’t trust it.

“Data Plans have enabled our teams to collaborate on identifying and resolving data quality issues early on in the development process,” said Jeremiah Mercury, VP Data Science at EPIX. “Since adopting data plans, quality violations have dropped significantly. We’re spending less time fixing data downstream and more time building new capabilities.”

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Data planning helps guide developers’ and marketers’ data-related tasks while also promoting cross-org collaboration and data minimization. mParticle’s Data Planning features enable this with several capabilities, including:

  • Data Planning: Data planning serves as an interface for marketers, product managers, developers and analysts to collaborate on defining the customer data that is important to the business. By building this plan with mParticle, customers can alleviate data quality issues in downstream systems that data consumers (i.e., marketers) rely on, such as Amplitude, Braze, Snowflake and more.
  • Data Validation: Data validation resolves data quality issues in real-time, enabling visibility of data quality by monitoring conformance to data plans in Live Stream. This saves developer hours and shortens the time to implement mParticle. It also increases the confidence in the data’s integrity across all stakeholders.
  • Data Activation: When creating audiences, it’s helpful for marketers to know which attributes are available for each event in their data set, as well as what those data points mean, so that they can create compelling customer experiences and optimize spend.

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Frequently, for marketers, there’s inadequate support from technical resources and they have been burned in the past by bad data. This leads to mistrust given lack of transparency into the data to understand why campaigns are not performing well. On the engineering and developer side, building trust and alignment across data stakeholders is challenging as different teams use disparate tools and methods. Plus, for app developers there’s no indication that the data model is implemented correctly and cycles are spent debugging, testing and fixing broken implementations. All of this means lots of time and money lost cleansing bad data.

“The old adage for data of ‘garbage in, garbage out’ has only increased as more companies attempt to realize the value of their data,” said Chee Chew, CPO of mParticle. “mParticle’s Data Plans enable companies to trust their customer data, build rich profiles and personalize customer experiences.”

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CLIS – ClickStream Announces WinQuik Gets Over 3,200 Daily Active Users Who Spend More than 7.5 Minutes Using the App Every Day and a 29% Day 7 Retention Rate

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In total, over 335,000 Games Have Been Played on WinQuik™, and the 1 Vs. 1 Challenge Games Exceeds 174,000 Users

ClickStream Corp.,  a technology company focused on developing apps and digital platforms that disrupt conventional industries announces its WinQuik™ App has over 3,200 daily active users, a 29% Day 7 retention rate, which is above average for gaming apps – typically 14%-16%. Beyond that, user’s average session time of 7.5 minutes, well above the average of 5 minutes.

“WinQuik™ app is engaging, fun and exciting. Users love the thrill of competing for real money, and our data shows once they play one game, they keep coming back for more,” said ClickStream Chief Content Officer Amber Theoharis.

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The 1 Vs. 1 Challenge Games are growing with more than 174,000 people playing, and each week more and more users are challenging friends, family and leader board leaders to win additional money.

This summer, WinQuik™ launched its fourth free-to-play game-type Daily Dozen. Every Thursday-Sunday users can try their luck at predicting what will happen that day in sporting events. If they answer all 12 true/false questions correctly, they take home the cash pot. If there are no winners on a given night, the pot rolls over to the following day. It’s the app’s first venture into freemium sports gaming.

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Pooch Hall continues to host WinQuik’s™ live show, The Big Game, every Thursday night where the largest pots are up for grabs.

WinQuik™ is a free-to-play, fast-paced daily quiz app and features 1 v. 1 trivia challenges, solo-play games, and live quizzes hosted by actor Pooch Hall. The games feature multiple pop-culture categories. Players have several different ways to win real cash and prizes daily. The app is free to download in all major app stores for both iOS and Android.

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Coherra And Unicus Research Join Forces

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Coherra, the industry leader in delivering a rich and rewarding video-based investor experience, joins forces with Unicus Research, a boutique analysis firm providing deep and rare actionable insight for professional investors.

Soren Haestrup, founder and CEO of COHERRA, stated, “Joining forces with Unicus Research is a great step forward in Coherra’s journey to bring more information to investor audiences of the world. Laks and her team have access to some of the world’s greatest minds and will not only produce insightful and actionable research but engage our asset managers on-camera to provide more engaging and informative conversations.”

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Laks Ganapathi stated, “I am excited that Unicus Research has formed a partnership with Coherra. Soren Haestrup, Philip Kopman, and his team are accomplished experts in markets, technology, and distribution.

Unicus Research will provide COHERRA’s clients with actionable insights and investigative research by acting as an outsourced research platform to COHERRA’s clients. In addition, Unicus Research will moderate discussions with fund managers and investors on the COHERRA platform.”

COHERRA is a Data-Driven Distributor of financial insights via video. COHERRA is focused on leveraging video and data science to drive engagement between pioneering asset managers and investors worldwide. An extremely efficient, effective, and measurable approach to driving information exchange.

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Unicus Research is the asset manager’s dedicated investment research platform providing global research on long/short equity investments and strategies. Unicus Research eliminates the considerable time and expense of building an in-house research team. Instead, Unicus Research delivers proprietary research strategies from seasoned industry experts to the asset manager.

Combining these two firms provides an excellent opportunity for asset managers and investors of all sizes and styles to focus on growing their business while consuming high-quality, independent research from Unicus Research through a data-driven COHERRA platform.

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Hitachi Vantara Outlines Vision for Hybrid Cloud Data Storage at ‘The Road Ahead: Digital Infrastructure for the Data-Driven’ Event

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Company Expands Storage Portfolio with Hybrid Cloud Infrastructure that Flexibly Addresses Demands of Enterprise, Cloud Native and AI Workloads

Hitachi Vantara, the digital infrastructure, data management and analytics, and digital solutions subsidiary of Hitachi Ltd. (TSE: 6501), today shared its vision for the future of hybrid cloud data storage at the event ‘The Road Ahead: Digital Infrastructure for the Data-Driven’.

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During presentations by president, Digital Infrastructure, Mark Ablett and chief product officer, Radhika Krishnan the company outlined steps it is taking to extend its industry leading storage virtualization capabilities to deliver a distributed hybrid cloud data fabric. The executives discussed a roadmap to combining hybrid cloud infrastructure solutions, unveiled today, with the software defined Hitachi Virtual Storage Software for block, virtualized across distributed environments, from edge to core to cloud.

The new hybrid cloud infrastructure solutions will help clients of all sizes cost-effectively meet the demands of enterprise, cloud native and AI applications, and lay the foundation for extending data fabrics to hybrid cloud environments.

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“Today we are excited to announce enhancements to our portfolio that will play a key role in the future of hybrid cloud data strategies,” said Mark Ablett, president of Digital Infrastructure at Hitachi Vantara. “Our new VSP 5000 series and E-Series hybrid cloud products deliver performance, consolidation, and enterprise class data services seamlessly on-prem, off-prem, and for cloud-based storage. Clients want agility and performance to meet the demands of digital business, and we’re delivering both.”

New Virtual Storage Platform (VSP) 5000 Series models, VSP E-Series, and Hitachi Content Platform (HCP) offerings are available now with non-disruptive upgrade paths and cloud-like management tools.

New VSP E-Series Delivers Performance and Capacity without Compromise
Hitachi Vantara today introduced new versions of its VSP E590 and E790 storage solutions for small and midsized enterprise clients. New hybrid storage options give clients the flexibility to consolidate diverse workloads in a single midrange platform. Integrations with leading cloud services platforms also help clients lay the foundation for extending data fabrics to the cloud. Aligned with our hybrid cloud data virtualization strategy, moving forward these arrays will have common data services and virtualization from our software defined and cloud hosted solutions.

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LivePerson to Announce Third Quarter 2021 Financial Results on November 2, 2021

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LivePerson recognized in Digital Customer Interaction Solutions Landscape Report

LivePerson, Inc. , a global leader in conversational AI, announced the planned release of its third quarter financial results after the market close on Tuesday, November 2, 2021. CEO Robert LoCascio and CFO John Collins will host a conference call later that day, at 5:00 p.m. Eastern Time.

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The conference call will be simulcast live and can be accessed by logging onto the investor relations section of the Company’s web site at Investor Relations | LivePerson, Inc.

To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. Eastern start time; domestic callers (U.S. and Canada) should dial 1-877-407-0784, while international callers should dial 1-201-689-8560, and both should reference the conference ID “13724205.”

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If you are unable to participate in the live call, the teleconference will be available for replay approximately two hours after the call until November 16, 2021. To access the replay, call 1-844-512-2921 (U.S. and Canada) or 1-412-317-6671 (international); please reference the conference ID “13724205.”

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson has been named to Fast Company’s World’s Most Innovative Companies list for its leadership in artificial intelligence.

iClick Unleashes Enormous Market Potential of Cross-border E-commerce for CN Logistics through Launching Mini Program “Vins Mall”

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iClick Unleashes Enormous Market Potential of Cross-border E-commerce for CN Logistics through Launching Mini Program "Vins Mall"

iClick Interactive Asia Group Limited, a leading enterprise and marketing cloud platform in China that empowers worldwide brands with full-stack consumer lifecycle solutions, announced today that it has worked together with CN Logistics International Holdings Limited , a well-established international logistics solutions provider, to launch “Vins Mall”, a cross-border e-commerce marketplace on mini program.

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“Vins Mall” is a WeChat applet that promotes and sells quality wine products from all over the world to a variety of consumers directly in Hong Kong and China, including hotels, restaurants, local and overseas merchants, as well as retail wine lovers.

In this partnership, iClick’s innovation centre, the “iClick Lab,” teams up with CN logistics to expand capacity into the e-commerce space in China by leveraging CN Logistics’ traditional strength in logistics services and strong networking with international brands. With its off-the-shelf SaaS product, iSmartGo, together with Marketing Solutions, iClick’s offerings address CN Logistics’ challenges in acquiring new traffic, boosting revenues over mini program and optimizing consumers lifecycle value with services ranging from tailored mini program establishment, international payment, to targeted marketing initiatives. CN Logistics, meanwhile, has been dedicated to bringing premium wines from worldwide to Hong Kong and the PRC. Supported by HKQAA-certified capability and over 10 years of experiences in the wine and spirits market, it intends to make full use of its well-established network and client base, and to connect wine merchants and wineries with its large variety of customers (hotels, restaurants, and retail customers) through “Vins Mall”, by delivering a stable supply of high-quality wine products through its comprehensive warehousing and delivery services.

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Mr. Jian “T.J.” Tang, Chairman, Chief Executive Officer, and Co-Founder of iClick, “The collaboration with CN Logistics allows us to further expand our customer portfolio within the food and beverage industry. Riding on both parties’ extensive experiences in serving top-tier customers, we intend to capture the robust demand for one-stop cross-border e-commerce solutions. Wine products is only our first step in this venture, and we would like to quickly replicate such success, and go hand-in-hand with CN Logistics in other sectors such as high-end cosmetics. I am confident that, by leveraging the strengths and customer resources of the two parties, we can create cross-selling synergies and deliver a win-win situation in the long run. Going forward, we will also explore other collaboration opportunities in order to fuel the growth of our Enterprise Solutions.”

Mr. Ngan Tim Wing, Executive Director and Chief Executive Officer of CN Logistics, commented, “Despite being an industry leader in wine logistics in Hong Kong, CN Logistics continues to stay close to the latest trends, and is constantly seeking innovation and breakthroughs. We believe ‘Vins Mall’ will not only add fuel to our growth, but it will also mark as a major achievement in the field of wine e-commerce, as we attempt to collaborate with other e-commerce platforms to realize client and network synergies. After such initial experiment, we intend to launch our own platforms for other kinds of products, so as to generate additional synergies and bring fruitful returns to our shareholders.”

Aisera Appoints Abhi Maheshwari as Chief Financial Officer

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INKY Technology Names Shlomi Gian Chief Revenue Officer

Former CrowdStrike Executive Brings 20+ Years’ Experience to World’s First AI Service Management Platform

Aisera, the world’s first AI Service Management (AISM) platform that automates tasks, actions and workflows for employees and customers, announced that it has appointed Abhi Maheshwari as chief financial officer to help propel the company through its next phase of growth.

Maheshwari joins Aisera from CrowdStrike, a global enterprise cloud company that delivers endpoint security and has a $1+ billion revenue run-rate in 2021. As CAO for CrowdStrike, he led accounting operations, reporting, treasury and tax functions. Prior to joining CrowdStrike, he was head of worldwide finance at Logitech. Maheshwari brings several years of multinational experience leading global growth, financial strategy, operations and IPOs in the technology industry.

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“Abhi has an impressive track record growing global enterprise cloud and SaaS businesses,” said Muddu Sudhakar, CEO and co-founder of Aisera. “His financial, strategic leadership and commitment to operational excellence makes him ideally suited to assume the role of Aisera’s CFO as we continue to rapidly scale our business.”

“Autonomous service management is the future,” said Maheshwari. “Aisera’s best in class AI platform with auto-resolution rates of up to 85 percent is truly transformational and is serving several fortune 1000 companies. Aisera’s technology is revolutionizing the service management industry and I’m looking forward to supporting Muddu and the team to execute on its vision.”

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“It’s incredible to see Aisera’s 300 percent growth in its customer base for several years in a row, while establishing partnerships with the biggest leaders across the technology space, resulting in a growing base of over 65 million users,” said Venky Ganesan, partner of Menlo Ventures. “Aisera has been able to truly solidify itself as the leader in AI-empowered customer service and cloud/IT operations, and we foresee exponential growth as businesses leverage Aisera to manage costs and scale support services,” added Ganesan.

With the future of the distributed workforce and digital acceleration, Aisera has transformed customer and employee experience across a variety of sectors (health, education, banking, technology, security, defense), strategically partnering with enterprises like Zoom, Microsoft, 8×8, Cisco and McAfee. Aisera’s next-generation AI platform integrates with over 400 applications including Salesforce, Zendesk, ServiceNow, Slack, Workday, Microsoft Teams, and omnichannel support to deliver an end-to-end autonomous service delivery experience.

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TeamViewer Partners with Google Cloud to Deliver Enterprise Augmented Reality Solutions on Google Glass

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TeamViewer-Partners-with-Google-Cloud-to-Deliver-Enterprise-Augmented-Reality-Solutions-on-Google-Glass

TeamViewer and Google Cloud partner to modernize retail and e-commerce processes through improved in-store order picking

TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, today announced a new partnership with Google Cloud to bring its augmented reality (AR) solutions to Google Cloud. Through this partnership, TeamViewer and Google Cloud are co-developing and co-marketing enterprise AR solutions built on Google Cloud to better serve customer needs. The first jointly developed solution ‘Assisted Order Picking’ is a hands-free order picking application that leverages Google Glass Enterprise Edition 2 smart glasses equipped with TeamViewer’s vision picking software from its Frontline suite, focusing on improving omnichannel fulfillment for grocery stores and retailers. 

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Carrie Tharp, VP Retail & Consumer at Google Cloud: “Shopping behavior has dramatically changed, especially in the current pandemic, and retailers are having to hire new associates while rethinking their picking and fulfillment processes.  Retailers are looking for off-the-shelf technology they can implement today that will also prepare them for long term success as they develop new approaches to the modern store.”

“We are excited to introduce this first solution with Google Cloud as retailers and grocers struggle to adjust to omnichannel shopping trends.  Our goal is to provide them the tools and technology to drive a higher level of service to their customers and to streamline their ever-changing business models,” says Alfredo Patron, executive vice president of business development at TeamViewer.  “As a Google Cloud partner, we are now developing solutions to improve both the front and back-end of retail operations as a first step.  In the very near future, we are looking to extend our partnership and apply this same technology stack to improve manufacturing, field service and supply chain processes within other industries.”

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Connected to a retailers’ or grocers’ order fulfillment systems to update inventory in real-time, associates receive the information they need to fulfill the orders within the display of Google Glass.  This heads-up display capability enables associates to use both hands to locate and pick the correct items, improving pick rates anywhere from 15-40 percent.  At the same time, it provides new data insights to retailers servicing the increasing demand from customers for buy-online and pick-up in store (BOPIS) and same-day delivery options.

This announcement builds on a partnership initiated with Upskill, a pioneer in industrial AR solutions, that was acquired by TeamViewer in March 2021.

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Avature Launches Full Range of Integrated WeChat Recruitment Marketing Capabilities to Transform How Organizations Connect with Professionals in China

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Avature Launches Full Range of Integrated WeChat Recruitment Marketing Capabilities to Transform How Organizations Connect with Professionals in China

Avature, a leading enterprise SaaS platform for talent acquisition and talent management, announces the launch of a full suite of recruitment marketing capabilities for WeChat. The new offering gives Avature customers access to features aimed at boosting their social reach to the 1.2 billion active monthly users of the leading social messaging app, improving candidate engagement in increasingly competitive employment markets throughout Asia.

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The cross-platform solution allows customers to easily promote open positions and recruiting events on WeChat, and send WeChat messages to candidates directly from the Avature platform. Designed to facilitate a broad range of recruiting initiatives for Avature’s local Chinese customers, the solution has also been adopted by leading multinationals facing increasingly competitive recruiting challenges in the Chinese market, including Pfizer and Walmart.

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Features such as embedded customizable microsites and landing pages will allow customers to showcase their unique employer brands within the WeChat network and source any talent segment, from interns to advanced professionals.

The solution provides seamless data flow between WeChat and the Avature platform, giving recruitment teams access to key metrics and insights into candidate conversion rates, source effectiveness and the ROI of recruitment marketing activities in real time.

“The competition for talent in major Asian markets, and particularly China, has never been fiercer,” said Avature CEO, Dimitri Boylan. “Expanding our CRM capabilities to make use of WeChat’s vast network to engage new candidates dramatically improves our customers’ ability to recruit in these critical markets.”

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Comcast Introduces New Advanced Spam Blocker Feature for Xfinity Voice Customers

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Comcast Rolls Out New Dialing Procedure for Voice Customers

New Call Blocking Feature Automatically Identifies and Blocks Nuisance Calls for No Additional Cost

Comcast announced a new Spam Blocker feature for Xfinity Voice that gives customers added control over unwanted spam, spoofing and robocalls to their home with the power to block inbound calls that are suspected spam.

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“For years, Comcast has been a leader in the industry-wide effort to combat nuisance calls, with advanced call blocking efforts across Xfinity Voice, Comcast Business Voice, and Xfinity Mobile”

According to the 2021 U.S. Spam and Scam Report from Truecaller, Americans receive nearly 31 spam calls per user per month on average. Additionally, the firm found that 85 percent of Americans try to only answer calls if they can identify the person or business the call is coming from. The Spam Blocker feature is another tool to help keep customers in control of their phone service experience and protect them from potentially harmful and annoying robocalls.

Building on the Verified Caller ID feature Comcast rolled out last March, which was the nation’s largest landline voice implementation of the STIR/SHAKEN-based technology, the new Spam Blocker feature categorizes calls as low, medium, and high risk of being a nuisance call. Through the Xfinity Connect portal, customers can choose an action they’d like Xfinity Voice to take based on the risk rating of the call – by default Xfinity Voice will block high risk calls, send medium risk calls to voicemail and allow low risk calls to come through. Customers will receive notifications of the call’s risk rating on their Caller ID as well as on the largest screen in their home – the TV – and can easily manage their preference settings using the Xfinity Connect portal.

“For years, Comcast has been a leader in the industry-wide effort to combat nuisance calls, with advanced call blocking efforts across Xfinity Voice, Comcast Business Voice, and Xfinity Mobile,” said Patti Loyack, Senior Vice President, Consumer Services and Performance, Comcast Cable. “This feature further helps our Voice customers to protect themselves from spam callers and connect only with the people that matter the most.”

Spam Blocker continues Comcast’s longstanding commitment to fighting caller manipulation and fraud by giving consumers additional control over unwanted calls. The company worked with major U.S. providers to conduct the first call between two landline voice networks, and the first end-to-end call across three networks, using the STIR/SHAKEN protocol. In 2020, the company completed the first international authenticated STIR/SHAKEN call between Xfinity Voice residential phone service and Canadian mobile provider, Telus Communications. Xfinity Mobile customers can also enable a call verification feature that uses STIR/SHAKEN technology to label incoming calls that are suspected spam or robocalls.

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