Cross-Device Bridge is a Cooperative Pool Of Cross-Device Data Which Enables Companies To Find Their Users On Other Devices
Webtrekk, the leading customer intelligence platform, announces the official launch of its Cross-Device Bridge (CDB), a cooperative pool of cross-device data which enables companies to find their users on other devices. In an era of hyper-connected customers, Webtrekk found that, on average, as many as 30% of customers convert across more than one device. In order to achieve maximum conversions, companies need to be aware of their users’ behavior across all their devices. Differences in mobile and desktop devices make this challenging, but through sharing their data in Webtrekk’s CDB, customer conversions can be increased by over 15%.
Creating a cross-device overview of users in order to use the data pool, companies share their data in exchange for that of other members of the pool. Those who opt in for Webtrekk’s cross-device bridge will thus be able to take advantage of a holistic view of their customers’ behavior across devices. For example, suppose Customer X has visited both Company A and Company B on both his mobile and desktop device. If Company A is aware of Customer X’s desktop and mobile behavior, but Company B only has data pertaining to the customer’s mobile behavior, then the sharing of this data will allow Company B to match Customer X’s desktop device with his mobile one.
“We’re very excited to have reached this point – a lot of market players are talking about crossdevice attribution, but we’re the first to take it to the next level. By signing up our cross-device bridge, companies will be able to enrich their data with user insights from even more devices, thus offering their customers a streamlined experience,” says Wolf Lichtenstein, CEO, Webtrekk.
Reduced costs and GDPR-ready Webtrekk clients who make use of the CDB typically see a 30% improvement in user recognition, as evidenced by the average match rate of 1.3 devices per user. Companies benefit by reaching users on new devices faster, reducing the number of touchpoints across the customer journey. Additionally, the Webtrekk Cross-Device Bridge, as with all Webtrekk products, is 100% GDPR compliant, having been certified by ePrivacy.
The CDB data pool is open to all Webtrekk clients, strengthening European companies and allowing them to reach their goals of providing relevant advertising to their users, regardless of device. Webtrekk is a customer intelligence platform that enables clients to connect, analyze and activate user and marketing data on all devices. Founded in 2004, Webtrekk is headquartered in Berlin and has offices in Milan, Madrid, Amsterdam and Beijing.