DialogTech Helps Businesses that Value Phone Calls Drive Growth with AI and Predictive Analytics

Unique Combination of Machine Learning, Accurate Voice Transcriptions and New Data Science Group Makes DialogTech the World’s Smartest Phone Call Analytics Solution

 DialogTech, the leading provider of actionable marketing analytics for phone calls, announced the addition of a new team of data scientists to help businesses that value phone calls unlock the full power of artificial intelligence to drive growth. The team, whose members hold PhDs and advanced degrees in computer science and linguistics, will help DialogTech customers use AI to optimize marketing, sales and operations performance, leveraging insights from billions of customer calls tracked by the DialogTech voice management platformto generate better qualified callers and deliver the right experiences to convert them to customers.

Leading companies such as Sylvan Learning and Comfort Keepers — as well as top brands in the automotive, home rental, home services, financial services and franchise industries — use DialogTech’s AI and deep data mining to drive revenue throughout a customer’s marketing and sales experience.

Introducing the World’s Smartest Call Analytics Solution
The addition of the data science team enables DialogTech to offer businesses a unique combination of sophisticated AI and machine-learning technology, the most accurate voice transcriptions powered by Nuance and the industry’s top data science group, making DialogTech the world’s smartest call analytics solution.

Leon Chism
Leon Chism

“DialogTech has assembled some of the brightest minds in data science to help our customers realize the full benefits of AI,” said Leon Chism, CTO at DialogTech. “The potential for AI to improve how businesses acquire customers over the phone is enormous, but first you need a call analytics solution with the right data, technology and people to make it happen — and only DialogTech has all three.”

DialogTech’s data science team works closely with each customer, building custom machine-learning algorithms to analyze the full context of phone calls, uncover hidden insights, analyze caller behavior, predict outcomes, detect problems and recommend best actions. Some examples of DialogTech’s AI capabilities include:

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