GetResponse Expands Turnkey Marketing Platform with Powerful Webinar, eCommerce, Online Payments, and Social Ad Integration Capabilities

Integrates with Facebook, PrestaShop, Square, and WooCommerce to Strengthen Inbound/Outbound Marketing Platform GetResponse, the global innovator in digital and email marketing, announced that its all-in-one marketing platform now features enhanced webinar and e-commerce capabilities, a new online payments gateway, and direct integration with social ads. Since GetResponse is a complete inbound and outbound marketing platform, customers can centralize, manage and analyze integrated campaigns using advertising, email,…

New Auto Dealership Study Reveals Active Listening Over the Phone Directly Increases Customer Visits and Sales

Marchex, a leading conversational analytics company that connects the voice of the customer to your business, released a new report that analyzed 6,200 sales conversations during January from auto dealerships across the United States. The study identified key behaviors that successful auto salespeople use in calls. “This data helps dealers understand how to deliver empathy at critical moments and capture the interests of the customer over the phone.” The data found that top-performing salespeople actively listened to…

NICE to Share Insights on Winning Customer Loyalty in the Digital Era

Webinars to Showcase Transformational Best Practices for Analytics, Automation, Cloud and Workforce Management NICE announced new webinars to help organizations improve customer loyalty in the digital domain. This educational series will empower organizations in addressing the rising expectation for customized service anywhere and via any channel, thus improving customer satisfaction. A key topic featured provides insights on the path to hyper-personalization and how to leverage AI-driven analytics to deliver it. NICE to…

Chorus.ai Named #1 Sales Coaching Momentum Leader in G2’s Summer 2019 Momentum Grid

Chorus.ai, the Conversation Intelligence Platform for high-growth sales teams, announced it is a momentum leader in the G2, formerly G2 Crowd, Summer 2019 Momentum Grid Reports for Conversation Intelligence and Sales Coaching. Chorus led the market in its placement as a momentum leader. “We’re honored to lead G2’s Conversation Intelligence and Sales Coaching quadrants in Momentum and Customer Satisfaction,” said Roy Raanani, CEO and Co-Founder of Chorus.ai. “G2 has become a critical input to delighting our customers by…

New Research Reveals Employees Are Ready to be Empowered by Automation Technology

75 Percent of Responses Indicate Employees Believe Robotic Process Automation Will Improve Their Performance, Reduce Errors, Grow Sales and Increase Customer Experience NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed to understand…

Independent Research Firm Reports Partnerships Are Critical to Business Growth

Study confirms companies with mature partnership programs grow overall company revenue nearly twice as fast as companies with less mature programs Impact, the global leader in Partnership Automation, released a commissioned global study conducted by Forrester Consulting confirming a direct correlation between a business's partnership program maturity and their ability to meet and exceed revenue and growth goals. The study, titled “Invest in Partnerships to Drive Growth and Competitive Advantage,” was unveiled on stage at…

CBS Interactive Partners with Unity Technologies to Provide Advertisers With an Innovative Augmented Reality Ad Solution

AR Campaigns and Branded Content Can Now Integrate Within CBS Interactive Mobile Apps Including CBS Sports, CBS News, CNET, GameSpot and TV Guide CBS Interactive, the largest publisher of premium digital content, has partnered with Unity Technologies, creator of the world’s most widely-used real-time 3D development platform, to offer advertisers the ability to build and scale augmented reality campaigns across a wide range of CBS Interactive’s mobile apps, including CBS Sports, CBS News, CNET, GameSpot and TV Guide.…

Amber Johanson Joins Zerto as VP, Global Pre-sales Engineering

Zerto Fostering a World-Class, Customer Solution Focused IT Resilience Sales Organization Zerto, an industry leader for IT resilience, announced that former Veritas executive, Amber Johanson, has joined Zerto as vice president of global pre-sales engineering. The role will focus on building a world-class technical sales organization to address the big-picture problems that Zerto customers face and building solutions that meet their exact product needs—including both immediate and long-term IT Resilience programs.…

Innovid Continues Rapid Global Expansion with New Tokyo Office and Appointment of Toichiro Watanabe as Regional Director, Japan

Leading Connected TV and Video Advertising Platform Brings Its Award-Winning Technology and Video Solutions to Japan to Meet Accelerating International Demand Innovid, the world’s leading connected TV and video advertising platform, announced its global expansion in Japan, with the opening of its Tokyo office and the appointment of local industry veteran Toichiro Watanabe to oversee Innovid’s presence as regional director. Watanabe’s expertise in this region and his in-depth knowledge of ad serving technologies positions…

Shuttlerock Wins Facebook Storyteller Award at Cannes

Mobile Video AD Company Recognized for Sportchamps Direct Response Campaign Shuttlerock, the preeminent provider of mobile-first creative, announced the company has been awarded a Facebook Storyteller Award. Presented last Thursday during the Cannes Lions International Festival of Creativity, the award for Best Direct Response Story recognized its campaign for social and tournament betting app SportChamps. @shuttlerock wins @facebook Storyteller Award @Cannes_Lions, recognizing the importance of compelling brand…

Retina Powers Up Mid-Market E-tailers with AI and Machine Learning Free Trial

Retina Go! is first self-serve data analytics to predict Customer Lifetime Value Retina, which uses AI and predictive analytics to determine the lifetime value of online customers, launched Retina Go!, a free service for small to middle-market e-commerce businesses, providing individual customer intelligence that guarantees a lower cost per acquisition (CPA) by up to 20-30%. The predictive analytics report is delivered within 24 hours. Businesses that implement Retina’s customer intelligence platform typically double the…

Verint Only Vendor Recognized by Gartner in the 2019 Magic Quadrant for the CRM Customer Engagement Center and the Magic Quadrant for…

Verint Systems Inc., The Customer Engagement Company, announced its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report, published June 11, 2019, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year. “As the customer engagement company, we are pleased to be the only firm to have our solutions recognized in both reports” In…

Talkdesk Launches Talkdesk Boost to Accelerate Digital Transformation

Talkdesk Boost eases transition to the cloud by augmenting existing on-premises systems with intelligent, cloud-based contact center applications Talkdesk, the cloud contact center for innovative enterprises, at Customer Contact Week in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience. "The number one driver of…

OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction Integration for Contact Centers

Customers Are Realizing 45+ Seconds in AHT Reduction, While Improving Customer and Agent Experiences and Satisfaction OpenMethods, a leader in omnichannel and CTI integration solutions, announced new features to their next generation Interaction Integration Cloud to deepen cloud-based Oracle CRM integrations with leading communications infrastructure to provide real-time, relevant contextual information to contact center agents. OpenMethods Announced New Feature Set that Creates a Step Function Improvement in Interaction…

Kinetica Brings on Strategic Asia-Pacific Leadership in Response to Strong Market Demand

Newly Appointed Senior Executive to Further Growth in Asia-Pacific Region Kinetica, the Active Analytics Platform for the Extreme Data Economy, announced the appointment of Stuart Fisher as President, Asia Pacific today. This strategic hire reflects the company’s continued sales growth and significant momentum in the region. “Businesses across Asia Pacific are racing to leverage data as a core asset to create greater value and a better customer experience” “Kinetica continues to accelerate, with yet another year of…

NetLine Launches a No-Cost Tool to Access B2B Content Consumption Data

Audience Explorer Is the New, Exclusive Search Tool Aimed at Helping Marketers Analyze B2B Content Consumption and Buyer Engagement in Real Time NetLine possesses the largest repository of content consumption insights on the B2B web. Through over 15,000 web properties and hundreds of thousands of leads processed monthly, NetLine is uniquely positioned to provide marketers with immediate, actionable insights on the content consumption behavior of professionals across the network. Harnessing the value and scale of this…

AnsweriQ Unveils New Single-Click Automation for Customer Service Teams

AnsweriQ’s Robo Assist Enables Freshly to Reduce Customer Service Response Times by 90% Utilizing Artificial Intelligence (AI) and Robotic Process Automation (RPA) AnsweriQ, a leading provider of intelligent automation for customer service, announced the availability of its product, Robo Assist, which enables single-click automation for agents – a new offering that uses AI and RPA to resolve cases. Single-click automation empowers the agent to automate mundane and repetitive scenarios like refund processing, account…

SDL Wins AI Breakthrough Award for Best Machine Translation Solution

Hai, SDL’s linguistic AI™, Recognized for Machine Translation Innovation in 2019 SDL, a global leader in content creation, translation and delivery, announced that Hai, SDL’s linguistic AI, has been selected as the winner of the “Best Machine Translation Solution” award from AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market. As the backbone to SDL Machine Translation, Hai helps users quickly…

TVSquared Releases Direct-to-Consumer TV Advertising Performance Report

TVSquared, the worldwide leader in TV attribution, released the findings of its 2019 Direct-to-Consumer (DTC) TV Advertising Performance report. DTC brands are one of the fastest growing groups of TV advertisers, devoting $3.8 billion in media spend to it last year alone. TVSquared’s report uncovers the TV buy elements that are driving response, spanning creative lengths, KPIs, programming genres, dayparts and days of week. “Direct Outcomes: Analyzing the ‘Big Bets’ DTC Brands Are Making on TV” TVSquared analyzed 15 months…

InsideSales.com Names Chris Harrington Chief Executive Officer

Former COO and SaaS Leader to Drive Next Phase of Growth for Sales Technology Innovator InsideSales.com, the only AI Sales Platform powered by Collective Intelligence, announced Chris Harrington has been appointed chief executive officer, effective immediately. Previously COO of InsideSales.com, Chris brings a depth of experience leading high-growth software companies and has driven nearly 30 percent enterprise customer growth since joining seven months ago. Harrington will succeed former CEO and founder Dave Elkington,…