Interana Fast-Tracks Enterprise Behavioral Analytics, Powered by Microsoft Azure

Organizations can now easily get insights from user behaviors in real-time to give their customers exceptional and engaging experiences Interana, maker of advanced solutions for behavioral product analytics in the GDPR era, announced it is using Microsoft Azure to power its behavioral analytics solution. Interana, combined with Azure, will enable enterprises to get answers and insights from user behaviors in real-time while being supported by the security and stability of Azure. Interana’s full-stack, purpose-built…

Accenture to Support Brandix Accelerate Journey to “Future-Ready” Its Operations

Accenture has signed an agreement to help Brandix, the leading apparel manufacturer in Sri Lanka, transform its manufacturing, supply chain, finance and human resources operations to set the stage for the company’s digital future. Under the terms of the agreement, Accenture will help Brandix develop innovative solutions that focus on process excellence, productivity improvement, data-driven analytics and the internet of things — all while driving end-to-end integrated solutions. Marketing Technology News: Cendyn…

Mastercard Furthers Resources for Small Business Owners With Salesforce Essentials

Company builds upon its small business value proposition to offer the #1 CRM for small businesses from Salesforce Small businesses are often powered by passionate teams behind the scenes, and in today’s digital world, having savvy technology resources can help them achieve their goals. Salesforce joins Intuit in the U.S. Mastercard small business program, as additional world-class partners delivering critical solutions to the small business space. Whether it’s accelerating revenue by finding new customers or better…

Marchex Releases Conversational AI Technology Built to Predict Customer Intent, Create Personalized Sales Experiences and Improve Sales…

New Suite of Predictive AI Models Featuring 230 AI Signals and Growing Creates Powerful Conversational Insights for Businesses That Engage with Customers over the Phone and via Text Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers, released new artificial intelligence technology that can interpret the complex language of customer intent – powerful knowledge that enables businesses to anticipate the needs of consumers, deliver highly personalized experiences and increase…

Intel, Sequretek, Eclypsium and Perception Point Advance Threat Detection Solutions

What’s New: Next week at Black Hat 2019 in Las Vegas, hardware and firmware security will be a central topic of conference trainings and briefings. Intel and a growing number of companies in the industry continue to advance technologies that improve security at the lower layers of the computing stack with Intel Threat Detection Technology (Intel TDT) that complement built-in capabilities of our Intel Xeon Scalable platforms for data-center infrastructure and Intel Core processors for client computing. “In today’s…

InMoment Client Announced as Finalist in UK Customer Experience Awards

Prestigious UK Customer Experience Awards Recognise and Celebrate Customer Experience Excellence and Innovation The UK Customer Experience (CX) Awards announced InMoment’s client, CYBG, has been selected as a finalist in this year’s annual awards. As one of the industry’s most prestigious CX events, the awards recognise organisations delivering innovative customer experiences. InMoment is an established leader in experience intelligence. “Customers at the Heart of Everything - Initiative” CYBG, the 6th largest bank in…

Stibo Systems Customers to Gain Deeper Understanding of Their Master Data Through New Customer Experience

New CX Allows Stibo Systems Users to Better Drive Business Information and Decisions, from Customer to Product Data and Beyond Stibo Systems, the only master data management (MDM) company focused on putting Your business first, announced InstrumentUi, a new user experience empowering businesses with a scalable, simple way to drive better business outcomes from their master data. “We’re working with customers across retail, consumer packaged goods, manufacturing and distribution to create a customer experience that…

Slingshot Raises $2.4 Million Seed Round to Improve Customer Engagement and Sales Conversion for Home Services Providers Through 24/7…

Customer Engagement Company Uses Proprietary Software and Decentralized, US-Based Agents to Improve Customer Satisfaction and Sales Closing Rate Slingshot, the customer engagement platform for home services providers, announced it has closed a $2.4 Million seed round led by RET Ventures. Slingshot provides home services providers, such as pest control and lawn care companies, with a turnkey, 24/7, omni-channel call center solution that engages leads, increases close rates, and improves the overall customer experience.…

SugarCRM Driving the Future of Customer Experience With Powerful Products and New Vision

Company Continues to Evolve Its Business with Intelligent CX Platform, No-Touch Information Management and Continuous Cloud Innovation SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, announced a new portfolio of customer experience applications and key differentiators among industry peers. “Our vision is to create a world where companies cultivate customers for life by anticipating and fulfilling needs before customers realize they have them,” said Sugar CEO, Craig Charlton…

Valassis Research: Omnichannel Grocery Shoppers Spur E-commerce Transformation

32% of Consumers Have Made an Online Grocery Purchase Within the Past Year Valassis, the leader in marketing technology and consumer engagement, released findings from its newest research report, “Unpacking the Dynamic Online Shopper: Grocery & Retail,” highlighting modern grocery consumers’ behaviors and habits, as well as ways in which brands and retailers can attract them. “Unpacking the Dynamic Online Shopper: Grocery & Retail” According to FMI and Nielsen, annual online grocery spend is expected to hit $100…

IDI Consulting Becomes SAP Partner to Deliver Clients Superior Software Solutions

Pittsburgh-Based It Consulting Firm Joins Forces with Market Leading Enterprise Application Software Company IDI Consulting, a leading professional information technology services company headquartered in Pittsburgh, PA with offices in Houston, TX and New York, NY, has officially become an SAP partner through the world-class SAP PartnerEdge Program. As a partner, IDI Consulting will be able to provide consulting and implementation services to customers through the design, development, implementation, and integration of…

Computer Instruments Inc. Announces eONE’s Conversational IVR with Google Voice and Artificial Intelligence – Virtual Concierge

Computer Instruments, Inc. (CI), a seasoned innovator and leading developer of Cloud and Premise based interactive voice response (IVR) for the contact center, announces the next evolution in caller experience with the release of the Virtual Concierge on the eONE Conversational IVR with Google Voice and AI Services Platform. Available on Cloud or on Premise, the Virtual Concierge elevates existing business workflow applications to a new level of customer engagement. CI’s Virtual Concierge with AI transforms existing…

Glasswall Solutions’ FileTrust Now Available in the Cloud

Latest FileTrust Enhancement Provides Ultimate Protection with More Scalability, High User Acceptance, Reduced Costs and No Workforce Disruption Glasswall Solutions, a leading file regeneration technology company, is radically improving business continuity in the handling of potentially dangerous email attachments with its new cloud-based platform. Glasswall is adding an up-to-date offering of its Glasswall FileTrust, which will be managed 100% in the cloud. Through its threat intelligence, cloud-based offering, Glasswall…

Gurucul Behavior Based Network Traffic Analysis Detects Unknown Threats

Network Traffic Analysis Solution Identifies Compromised Devices Using ML/AI on Contextual NetFlow and Packet Inspection Data Gurucul, a leader in behavior based security and fraud analytics technology for on-premises and the cloud, announced the Gurucul Network Behavior Analytics (NBA) solution, the industry's most advanced Network Traffic Analysis product. It leverages Gurucul’s advanced machine learning analytics to provide identification of advanced and unknown cyber threats. Gurucul is exhibiting this technology next…

Sixgill Announces HyperLabel, The Fastest Path To Implementing Machine Learning

New desktop labeling application gives developers, engineers and data scientists complete data ownership, privacy and control HyperLabel—a new desktop data labeling application for Machine Learning (ML) just announced by Sixgill, LLC—offers the fastest path to creating high-quality labeled datasets for better ML models. With HyperLabel, there’s no need to upload files to an external service. Users retain complete ownership, privacy and control of their data, while accelerating project onboarding and completion with…

Every Enterprise has Mobile Security Attacks and Threats, Says Zimperium’s “State of Mobile Enterprise Security” Report

Global Report Contains Data for the First Half of 2019 From More Than 45 Million Endpoints According to data and research from Zimperium’s “State of Mobile Enterprise Security" Report for the first half of 2019, it is no longer a matter of if or when an enterprise’s mobile endpoints will be compromised. They already are and most organizations have little to no knowledge or visibility of the compromise. Every Enterprise has Mobile Security Attacks and Threats, Says Zimperium’s “State of Mobile Enterprise Security” Report…

Microsoft, GLOBALFOUNDRIES Join Si2 OpenAccess Coalition

Growing Membership Shows Ongoing Vertical Integration in IC Design Microsoft Corporation and GLOBALFOUNDRIES have joined Silicon Integration Initiative’s OpenAccess Coalition, a diverse group of international semiconductor companies that support the OpenAccess design database application programming interface. “These end-users are often most interested in the OpenAccess scripting-language interface, which gives engineers direct access into their OA-based design through, for example, the Python programming language”…

Study Finds 99.99 Percent Probability That Websites with Company-Branded Address Bars Represent a Legitimate, Trusted Domain

Georgia Tech Cyber Forensics Innovation Lab Studied 2.6 Million Certificates to Determine Correlation Between Online Crime and Sites with Extended Validation In 2018, phishing attacks were attempted 482.5 million times, more than doubling the number of incidents in 2017. New research conducted by the Georgia Institute of Technology Cyber Forensics Innovation (CyFI) Laboratory confirms that a website with a company-branded address bar greatly decreases the chance of internet users falling victim to a malware attack or…

Yiftee and Thanx Partner to Increase Online Sales for Local Businesses

Customer Engagement and Loyalty Platform Expands Offerings to Allow 24x7 Gifting at Favorite Shops and Restaurants Thanx, a leading provider of customer engagement and retention tools for retailers and restaurants, announced a new partnership with Yiftee, the data-driven mobile promotions and gifting company serving multi-location restaurants, retailers, services and other partners. The integration allows Thanx merchants to generate new revenue and acquire new customers by offering and promoting digital gift cards. Users…

AdRoll Group Posts Double Digit Growth, Fueled by New PaaS, Data and Licensing Revenue

Slate of Senior-Level Hires and Expanded US Presence Positions Company to Drive Further Growth in Its Data-Driven Marketing and Advertising Business AdRoll Group, a leading marketing technology as a service company, announced the company achieved 16 percent revenue growth in the second quarter of 2019, and that it expects growth to continue to accelerate in the second half of this year. The company’s profit has grown by 300 percent year-over-year, and headcount is forecasted to grow 35 percent over the next twelve months…