Voxco survey software announced today the launch of a free website satisfaction survey tool for businesses of all sizes to measure customer experience online and gather insights from the voice of the customer. The tool is completely free to…
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Tech veteran Jesse Purewal will define and shape the experience management vision and strategy with organizations across these industries to drive business impact by leveraging the XM Platform Qualtrics, the leader in customer experience…
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Bright Pattern is helping one of the largest US banks support small business clients navigate this challenging time with the launch of its Paycheck Protection Program Bright Pattern, a leading provider of AI-powered cloud contact center…
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MATRIXX Digital Commerce is providing cloud-native, 5G-ready BSS to support AT&T Mexico prepaid customer base Today, the leading provider of the Cloud-native digital commerce platform for 5G customers MATRIXX Software has announced a…
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Despite current market uncertainties, shoppers continue to exhibit an appetite for subscriptions in 2020 2Checkout, the leading all-in-one monetization platform for global businesses, released the key findings from its recent consumer…
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Crate and Barrel is first to deploy Payments to agents Gladly, the company that makes customer service Radically Personal, introduced Payments for messaging channels. National furniture retailer Crate and Barrel is the first Gladly…
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AI-powered add-on integrates BI with industry’s most advanced CXM platform For years, SANDSIV’s pioneering sandsiv+ customer experience management (CXM) platform has helped companies understand their customers. Now it brings that…
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Limelight Networks, Inc., a leading provider of edge cloud services, today announced Christine Cross has been appointed SVP, Chief Marketing Officer and will lead the company’s global marketing organization. In this role, she is responsible…
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CobbleStone Software announces the release of Contract Insight Enterprise 17.6.0. This release brings forth numerous new and improved feature offerings to enhance the leading contract management, vendor management, procurement, and sourcing…
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Toolkit ties together advice from CX leaders and experts, industry insights, and actionable tips Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released…
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Cask Innovations Lead to Industry Praise and Extraordinary Customer Experience Cask announced that it has been recognized as the 2020 ServiceNow Global Elite Partner of the Year for achieving overall excellence in certification and…
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Accedian, a leader in performance analytics, cybersecurity threat detection, and end user experience solutions, New Context, a leader in digital transformation for infrastructure security, and Savari, the pioneer of vehicle-to-everything…
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NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of…
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Experienced commercial transformation leader to drive Customer Engagement Apptricity is pleased to announce the addition of Gregory Kemp as the SVP of Professional Services to the executive leadership team. Mr. Kemp, a revenue growth…
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iFOLIO announced their partnership with Twilio to radically enhance the sales story on mobile. Live, Twilio technology powers iFOLIO's digital sales and marketing platform to engage prospects & clients like never before. Marketing…
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Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent,…
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Yext, Inc., the Search Experience Cloud company, and Three, one of the UK’s leading mobile networks, announced significant improvements to Three’s online customer experience since integrating Answers, Yext’s revolutionary site search…
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SAP SE  announced significant enhancements to SAP App Center, where customers can discover, try and buy trusted partner apps based on SAP solutions. SAP also unveiled the SAP Endorsed Apps initiative, designed to help customers solve key…
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Companies can now collect, manage, showcase, and reply to reviews for all of their unique business locations Trustpilot, the leading global consumer review platform free and open to everyone, continues to build out its full-service,…
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SAP SE announced free global access to software demonstration environments to help partners navigate today's business landscape and create best-run businesses for their customers. The announcement was made at SAP® Global Partner Summit,…
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