Adds cloud readiness and adoption, identity and access management and modern DevOps Rightpoint, the independent customer experience agency with technology at its core, announced the launch of its expanded cloud infrastructure practice,…
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Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Enterprises, Profiled by Frost & Sullivan as Top-Performing Cloud Contact Center Provider Bright Pattern announces recognition from Frost…
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Company Expects Enhanced Customer Experience to Support Continued Growth of Client Base and Revenue VERB Technology Company, Inc., a leader in business-focused interactive video sales and marketing applications and the pioneer of Augmented…
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Merkle, a leading technology-enabled, data-driven performance marketing agency, announced that it has been recognized among the top performance marketing agencies by leading independent research firm Forrester Research, Inc. The agency was…
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Autumn Release Focuses on Khoros Communities Enhancements to Increase Customer Engagement Across Search, Purchase, and Support Interactions Khoros, LLC, the global leader in digital customer engagement, announced its Autumn 2019…
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Ste. Michelle Wine Estates, the third-largest premium wine company in the United States, and Microsoft Corp. have announced plans to empower consumers throughout the shopping experience and transform the way Ste. Michelle Wine Estates does…
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Acquisition Strengthens Blue Acorn iCi's Commerce Practice and Expands Geographic Presence  Blue Acorn iCi, a leading independent digital customer experience company, announced the acquisition of Mediotype Commerce , a leader in the…
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Placement in the Sunday Times Hiscox Tech Track 100 Validates Company Momentum, Driven by Customer Growth, Expanded Partner Network and Growing, Global Team Decibel, the leader in digital experience intelligence, continues its impressive…
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Oracle Introduces Natural Voice Conversations to Digital Assistant and Enhances Deep Learning Semantic Parser to Handle Complex Linguistic Constructs Oracle announced availability of its AI-trained voice with Oracle Digital Assistant.…
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Supply Chain Application Optimizes Order Management Process with Single, Real-Time View of Orders and Inventory Across Entire Fulfillment Network IBM announced IBM Inventory Visibility, a modular supply chain application that helps…
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Already Serving 9B Monthly App Recommendations to Mobile Users in Indonesia, Appnext Will Scale Relationship With Local Developers Supporting Their Growth Efforts in 80% of the mobile usage time Appnext, the largest on-device and in-app…
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Integration of Oracle Digital Assistant with Microsoft Teams gives Microsoft 365 customers access to Oracle Cloud Applications through conversational AI Building on Oracle and Microsoft’s cloud interoperability partnership, Oracle…
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Kustomer Now Gives Brands More Opportunities to Engage on Mobile Around the World and Those Operating in the EU the Ability to Store their Data in Europe Kustomer, the SaaS platform that is reimagining enterprise customer service,…
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Enterprises Using Cisco’s UC and CC Offerings Can Upgrade Their IVRs to Intelligent Virtual Agents Without “Ripping and Replacing” Existing Software and Equipment Inference Solutions, a global provider of Intelligent Virtual Agents…
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The acquisition of OfferLogic adds Google, Staples, GoDaddy, and Vistaprint to Rokt’s roster of world-class clients Rokt, the global leader in e-commerce marketing technology, announces its acquisition of OfferLogic, a Business-to-Business…
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Award-Winning Photographer Platon and Human Perception AI pioneer, Dr. Rana el Kaliouby Will also be Featured Speakers Sitecore, the global leader in digital experience management software, announced Earvin "Magic" Johnson as the…
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Leveraging the Power of AI, New Smart Conversations Allow Organizations to Gain Greater Insights into Experience Data Qualtrics, the leader in experience management, announced Smart Conversations, a new way of gaining insights through…
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Bruttomesso Brings over 20 Years of Experience from Across Salesforce, Saatchi & Saatchi and Sprinklr to Lead MarTech's Top Customer Success Team BounceX, a category leader in device identity resolution, is pleased to announce that…
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Zendesk Set to Further Expand Its Singapore Product and Engineering Teams, Fueled by a Renewed Partnership with the Economic Development Board Zendesk, Inc., a San Francisco-headquartered customer experience and engagement software…
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Performance Edge, powered by Cloudflare Workers, empowers brands to scale web experimentation without fear of performance impact Optimizely, the world's leader in digital experience optimization, launched Performance Edge, a new product…
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