Joveo, the leader in programmatic recruitment technology, announced continued global expansion to meet demand for its job advertising solutions, powered by machine-learning. Strengthening its solutions and presence in North America, EMEA,…
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Investment to Accelerate R&D and Sales Efforts to Support Unified Commerce Experience Akeneo, a global leader in Product Experience Management (PXM) solutions for corporate brands and retailers, announced it has raised $46…
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 Launched at WORLDZ 2019, exclusive program empowers marketers with ability to deliver next-gen customer experiences Simon Data, the market-leading enterprise Customer Data Platform (CDP), debuted its invitation-only program Transform by…
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8x8, Inc. , a leading Software-as-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced it will showcase 8x8 Contact Center at two upcoming…
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Single-click app installations enable businesses to accelerate time-to-value of their Genesys Customer Experience Software Genesys, the global leader in omnichannel customer experience and contact center solutions, is making it even easier…
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Through full deployment of digital tools, typical procurement organizations can reduce operational costs by up to 45%, achieving efficiency levels below those of today’s world-class procurement organizations while at the same time enabling…
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We chatted with Index Exchange's Chief Revenue Officer, Alex Gardner about his expectations from DMEXCO 2019, and why AdTech professionals should attend the event. DMEXCO is a leading AdTech-centric trade show for every decision-maker in…
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Service Providers Look Toward AI Solutions to Help Ease High Fixed Costs and Retail Price Pressure Telecommunications service providers face a handful of daunting market conditions. Around the globe, revenue and subscriber growth are…
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Recognized for Its Transformative Approach to Drive Customer Experience Operations CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the…
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FutureProof Retail (FPR), provider of the latest line-free mobile checkout technology, offers merchants a more powerful, efficient and modern alternative to self-checkouts. The technology, which allows shoppers to scan and pay for items…
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90+ Year-Old Manufacturer Redesigns Its Stores Making Window and Door Shopping Easier, More Personalized and Enjoyable Each year we hear about the increase in online sales, and the talk of the demise of brick-and-mortar stores. But,…
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Partnership Will Enable Galp to Accelerate Program to Personalize the Evodriver Platform Localytics, a digital intelligence platform for mobile and web engagement, announced that Galp, a publicly held, Portugal-based energy company, has…
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Integration with WhatsApp Business API Delivers on Zendesk’s Vision to Connect Customer Conversations Across Web, Mobile, and Messaging Zendesk, Inc. announced WhatsApp for Zendesk is now available across Asia Pacific (APAC). The new…
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Integrated Ecosystem Features Proven Kiosk Solutions That Create Operational Efficiencies and Put the Consumer in Control There's a revolutionary new way for quick service restaurant (QSR) operators and retailers to achieve their Digital…
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Pega global study shows robotic automation not a magic bullet for digital transformation Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the results of a global…
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LME acquires leading global supplier of media distribution technology to AT&T, Sprint, Bell Canada, O2 and Vodaphone Initial LMMV Entertainment-Tech projects include a 360-degree streaming platform for the Rogers Cup tennis tournament…
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Cyara has launched Cyara Accelerator for Genesys PureCloud to automate and simplify the migration of contact centers to Genesys PureCloud. The new offering is a platform-specific version of the Cyara Accelerator for Cloud Migration and is…
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Binary Fountain Continues to Expand upon Its Customer Experience (CX) and Reputation Management Platform with New Social Media Management, Listings Management and Employer Brand Management Tools. Binary Fountain, a leading provider of…
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15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange Showcases the latest CX thought Leadership Kal Kuchimanchi, Director, Global Planning and Programs, Uber, will lead an eye-opening session on…
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Report Provides Insights and Data About the Pitfalls and Best Practices for Building an In-House Agency Filter, an in-house agency partner to leading global brands, has published a new white paper examining the key considerations and…
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