VIQ Is Rolling out Its Completely Re-Designed, Cloud-Based Transcription Platform for Major Insurance and Transcription Customers in the USA and Australia
VIQ Solutions Inc., a global provider of secure, AI-driven, digital voice and video capture technology and services for law enforcement, legal, insurance, courts, and transcription service provider markets, announced that NetScribe, its robust, secure cloud-based transcription platform to benefit major insurance and transcription customers will be released over the next few weeks.
NetScribe, a powerful, easy to use software-as-a-service (SaaS) solution provides an end-to-end workflow addressing the demands of VIQ’s transcription and other customers with substantial transcription workflow. VIQ’s AI based speech-to-text technology significantly increases human transcriptionist efficiency, decreases turn-around time and yields higher transcription accuracy. NetScribe reduces labor costs, generates meaningful savings, boosts margins and increases revenue.
Specially selected US and Australian clients in the insurance and law enforcement markets are the first to benefit from NetScribe’s innovative workflow. HomeTech and Transcription Express, VIQ-owned subsidiaries, will begin using the NetScribe Transcription Platform to provide customers its advanced capabilities over the next few weeks. This migration will provide the platform to accelerate the sale of other VIQ services to this base, exceeding over 1000 customers.
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“This exciting, new transcription technology greatly increases our efficiency, accuracy and turnaround times,” said Susan Sumner, VIQ Chief Operating Officer, “As we rollout this new workflow, our clients will see the benefit of accessing accurate documentation more quickly, from anywhere, and VIQ will be equipped to capitalize on new revenue opportunities.”
Businesses requiring transcription services face the burden of retaining substantial numbers of transcriptionists to create quality transcripts from captured audio evidence. The NetScribe Transcription Platform transforms the transcription industry by reducing the number of transcriptionists while enhancing productivity with a streamlined workflow implemented quickly and cost-effectively.
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VIQ’s cybersecurity ensures our customers have secure content and confidential information protection. On the NetScribe Transcription Platform, files are encrypted until actual playback use. If a browser session is ended before the transcription is complete, the partially complete transcript remains safely stored in the Azure cloud, and the audio/video file must be fetched from the server to complete the session. Confidential audio and video recordings and transcription files are never stored on a transcriber’s computer hard drive or mobile device storage.
More new AI services will be launched as soon as mid-year 2019. To meet the high demand for this service, VIQ is also developing an on-premise solution for world regions where infrastructure does not provide reliable cloud computing.
“Transcription solutions are a vitally important part of our offering, and today we launch a new and exciting SaaS-based transcription workflow engine like none other,” said GA Morin, VIQ Chief Information Officer, “Our customers will benefit from exceptionally accurate documentation and be able to access drafts more quickly than ever before.”
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