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Why you should choose a ticketing system over email





Introduction

While email is perfect for one-to-one communication, it doesn't work half as well for managing many-to-many conversations like a helpdesk would. When businesses use email to support customers, they leave room for conversations to get lost, ignored or forgotten. Not to mention, the lack of accountability and metrics to gauge the process and figure out what's working and what's not working.



Download The whitepaper to learn:

  • The advantages of a helpdesk over email
  • How to win customer love




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